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Entry Level It Support Technician Jobs in Silver Spring, MD

SpaceX

IT Support Technician

Washington, DC

$38 - $45/hr

IT SUPPORT TECHNICIAN SpaceX is looking for an experienced IT Support Technician with strong knowledge and experience in world class IT service delivery. Candidates must have experience working in ...

VG Systems

IT Support Technician I

Fairfax, VA · On-site

$20/hr

VG Systems, LLC is seeking an entry-level part-time IT Support Technician to provide hybrid, on-call IT support to internal teams. This role is a 1099 contractor position and does not require HUBZone ...

SpaceX

IT Support Technician

Washington, DC · On-site

$38 - $45/hr

Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars. IT SUPPORT TECHNICIAN SpaceX is looking for an experienced IT Suppor ...

VG Systems

IT Support Technician I

Fairfax, VA · On-site

$20/hr

VG Systems, LLC is seeking an entry-level part-time IT Support Technician to provide hybrid, on-call IT support to internal teams. This role is a 1099 contractor position and does not require HUBZone ...

VG Systems

IT Support Technician I

Fairfax, VA

$20/hr

VG Systems, LLC is seeking an entry-level part-time IT Support Technician to provide hybrid, on-call IT support to internal teams. This role is a 1099 contractor position and does not require HUBZone ...

DCA Technology Partners

Be Seen First

IT Support Technician - Tier 1

Alexandria, VA · On-site

$45K - $60K/yr

IT Support Technician - Tier 1 Department: IT Reports to: Director of Managed IT Services Location: Alexandria, VA (onsite role; remote/telework not available) Position Overview We are seeking a ...

Red River

Corporate IT Support Technician

Chantilly, VA · On-site

$22.25 - $30.50/hr

Position Summary The IT Support Technician provides frontline and escalated technical support to internal Red River users, including in-person, remote, and hybrid support services. This role serves ...

CWPS

Corporate IT Support Technician

Chantilly, VA

$22 - $30.25/hr

Position Summary The IT Support Technician provides frontline and escalated technical support to internal Red River users, including in-person, remote, and hybrid support services. This role serves ...

Grossberg Company LLP

IT Support Technician I

Bethesda, MD · On-site

$23 - $31.50/hr

They are seeking an IT Support Technician I to provide helpdesk support, troubleshoot hardware and software issues, and assist with the setup and deployment of workstations and equipment.

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Entry Level It Support Technician information

See Silver Spring, MD salary details

$14

$25

$38

How much do entry level it support technician jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for entry level it support technician in Silver Spring, MD is $25.92, according to ZipRecruiter salary data. Most workers in this role earn between $21.39 and $29.33 per hour, depending on experience, location, and employer.

What does an entry level IT support technician do?

An Entry Level IT Support Technician is responsible for helping users resolve technical issues with their computers, software, and network systems. They often assist with setting up new equipment, troubleshooting problems, installing updates, and providing support either in person, over the phone, or through remote tools. This role is crucial in ensuring that an organization's technology runs smoothly and efficiently. Entry level technicians typically work under the supervision of more experienced IT staff and may also document issues and solutions for future reference.

What are some common challenges faced by entry level IT support technicians, and how can they be addressed?

Entry Level IT Support Technicians often encounter challenges such as troubleshooting unfamiliar technical issues, managing multiple support requests simultaneously, and communicating effectively with users who have varying levels of technical knowledge. To address these, it's helpful to build strong problem-solving skills, utilize available knowledge bases and documentation, and practice clear, patient communication. Over time, gaining hands-on experience and seeking mentorship from senior team members can greatly enhance confidence and effectiveness in the role.

What are the key skills and qualifications needed to thrive as an entry level IT support technician, and why are they important?

To thrive as an Entry Level IT Support Technician, you need a solid understanding of computer hardware, operating systems, basic networking, and troubleshooting, often demonstrated by a relevant associate degree or entry-level certifications such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and standard office software is typically required. Strong problem-solving abilities, patience, and effective communication skills help you address user issues and work collaboratively. These skills ensure timely resolution of technical problems and provide a positive support experience for end users.

What is the difference between Entry Level IT Support Technician vs Help Desk Technician?

AspectEntry Level IT Support TechnicianHelp Desk Technician
CertificationsCompTIA A+, Network+ (often preferred)CompTIA A+, Help Desk certifications (e.g., HDI, Microsoft)
Work EnvironmentOn-site or remote support, troubleshooting hardware/software issuesCustomer service-focused, primarily remote or call center support
Employer & Industry UsageIT departments across various industries, tech companies, small businessesIT service providers, corporate help desks, tech support centers

Both roles involve troubleshooting and supporting users with hardware and software issues. The Entry Level IT Support Technician often has a broader technical scope, including network and hardware support, while Help Desk Technicians focus more on customer service and remote support. Both positions serve as entry points into IT careers and require similar certifications and skills.

How to get into entry level IT support technician with no experience?

To start as an entry-level IT support technician with no experience, focus on gaining foundational knowledge through online courses or certifications like CompTIA A+. Building basic skills in troubleshooting, hardware, and software, along with hands-on practice or volunteering, can improve your chances of securing an entry-level position in IT support.

Is entry level IT support a good entry-level job?

Entry level IT support technician roles are suitable for individuals starting in the IT field, offering opportunities to develop technical skills such as troubleshooting, hardware and software support, and customer service. These positions often require basic knowledge of operating systems, networking, and common tools like ticketing systems, making them a practical entry point into IT careers.

What is the easiest entry-level IT support technician job?

An entry-level IT support technician role typically involves basic troubleshooting, hardware and software setup, and user assistance. These positions often require minimal experience, focus on customer service skills, and may involve working in help desk or support desk environments with common tools like ticketing systems.

What are the most commonly searched types of It Support Technician jobs in Silver Spring, MD?

The most popular types of It Support Technician jobs in Silver Spring, MD are:

What are popular job titles related to Entry Level It Support Technician jobs in Silver Spring, MD?

For Entry Level It Support Technician jobs in Silver Spring, MD, the most frequently searched job titles are:

What job categories do people searching Entry Level It Support Technician jobs in Silver Spring, MD look for?

The top searched job categories for Entry Level It Support Technician jobs in Silver Spring, MD are:

What cities near Silver Spring, MD are hiring for Entry Level It Support Technician jobs?

Cities near Silver Spring, MD with the most Entry Level It Support Technician job openings:

Entry Level It Support Technician jobs near you
Infographic showing various Entry Level It Support Technician job openings in Silver Spring, MD as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $53,904 per year, or $25.9 per hour.

IT Support Technician I, II, and III (AV Support)

Catonsville, MD

Community College of Baltimore County
Colleges, Universities, and Professional Schools • 1 - 5K employees

8.8

Company rating: 8.8 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

46th of 627 rated colleges and universities

Good employer

Recommended by parents

Respectful managers

Learn more about Community College of Baltimore Countyexternal

$46K - $91K/yr

Full-time

Re-posted 20 days ago

Job description

Class Description Join the IT team at CCBC, where you'll provide essential technical support while playing a key role in audiovisual (AV) technology across campus. As an IT Support Technician, you'll assist faculty, staff, and students with general IT troubleshooting, software and hardware maintenance, and classroom technology. While this is a well-rounded IT role, we currently have a strong need for technicians with AV expertise to support smart classrooms, multimedia setups, and campus events.

CCBC offers great benefits, professional growth opportunities, and a collaborative environment where your skills can make a real impact. CCBC has three levels of IT Support Technician roles, each with increasing responsibilities and requirements. The specific responsibilities, requirements, and pay ranges for each level are detailed below.

___________________________________________________________________________ IT Support Technician I: $46,596-$77,015 The purpose of this class is to provide prompt and efficient helpdesk contact center technical support to faculty, staff and students in a professional and courteous manner as well as to provide setup, troubleshooting, repair and maintenance of computer and multimedia equipment and related software. IT Support Technician II: $51,253-$84,715 The purpose of this class is to provide prompt and efficient helpdesk contact center technical support to faculty, staff and students in a professional and courteous manner, to install and support desktop software and to provide setup, troubleshooting, repair and maintenance of computer and multimedia equipment and related software. IT Support Technician III: $56,368-$93,170: The purpose of this class is to provide a high level of helpdesk contact center technical support to faculty, staff and students in a professional and courteous manner, to install and support desktop and client software and to provide setup, troubleshooting, repair and maintenance of computer and multimedia equipment and related software.

Minimum Requirements IT Support Technician I: High School diploma/GED and one year of related experience, candidates currently enrolled in college or Associate's Degree preferred. Knowledge of and familiarity with support of assorted computer software, hardware and multi-media equipment required. Help Desk Institute (HDI) Customer Service Representative Certification is preferred.

Department may designate certifications required within six months of hire. IT Support Technician II: Associate's Degree and three years related experience; knowledge of and familiarity with supporting assorted computer software, hardware and multi-media equipment and ability to troubleshoot and prioritize technical problems; One professional or technical certification (HDI Customer Service Representative, HDI Support Center Analyst, HDI Desktop Support Technician, HDI ITIL Foundation, CompTIA A+, CompTIA Net+, MS MCDST, or MS SCCM). Help Desk Institute (HDI) Customer Service Representative Certification will be required within six months of hire.

IT Support Technician III: Associate's Degree and four years related experience; knowledge of and familiarity with supporting assorted computer software, hardware and multi-media equipment and ability to troubleshoot and prioritize technical problems; Help Desk Institute (HDI) Customer Service Representative Certification required, certification may be acquired within 6 months of employment. One other technical certification required such as CompTIA (e.g. A+, Net+) Infocomm CTS, or Microsoft certifications (e.g

MCSA, MCSE) FOR BEST CONSIDERATION APLY BEFORE MAY 28, 2026 Class Specific Essential Duties IT Support Technician I: Receive, prioritize, schedule and fulfill help desk requests for hardware, software, network and media support in faculty and staff offices as well as labs and classrooms. Provide ongoing maintenance of hardware, software and smart classroom media devices and presentation equipment. Assist with setup and operation of media programs, seminars, board meetings, and any other special events that occur on or off campus.

Assist with tracking and update of hardware and software asset inventory. Coordinate outsourced hardware repairs. Essential Job Duties are intended to be examples of duties and are not intended to be all inclusive.

There will be other duties as assigned. IT Support Technician II: Receive, prioritize, schedule and fulfill help desk requests for hardware, software, network and media support in faculty and staff offices as well as labs and classrooms. Provide ongoing maintenance of hardware, software and smart classroom media devices and presentation equipment.

Assist with setup and operation of media programs, seminars, board meetings and any other special events that occur on or off campus. Assist with tracking and updating of hardware and software asset inventory. Coordinate outsourced hardware repairs.

Setup and provide basic support for desktop and client software. Essential Job Duties are intended to be examples of duties and are not intended to be all inclusive. There will be other duties as assigned.

IT Support Technician III: Receive, prioritize, schedule and fulfill help desk requests for hardware, software, network and media support in faculty and staff offices as well as labs and classrooms. Provide ongoing maintenance of hardware, software and smart classroom media devices and presentation equipment. Assist with setup and onsite support of media programs, seminars, board meetings and any other special events that occur on or off campus.

Assist with tracking and updating of hardware and software asset inventory. Coordinate outsourced hardware repairs. Provide advanced installation and support for desktop and client software.

Image computers using prevailing software; clean malware and recover/re-image systems as needed. Train other Help Desk Analysts, as needed. Assist in planning and implementing upgrades, replacements and special projects.

Provide network administration and support. Essential Job Duties are intended to be examples of duties and are not intended to be all inclusive. There will be other duties as assigned.

Position Specific Essential Duties IT Support Technician I: Provide first call resolution, escalating trouble tickets to appropriate support personnel as needed. Provide immediate response to smart classroom calls for technical assistance (AV button alerts). Assist Tier II and Tier III to support special project implementations.

Assist in upgrades and rollouts of computer and or media equipment and install and maintain computer labs. Provide ongoing maintenance for smart classrooms. Essential Job Duties are intended to be examples of duties and are not intended to be all inclusive.

There will be other duties as assigned. IT Support Technician II: Provide first call resolution, escalating trouble tickets to appropriate support personnel as needed. Provide immediate response to smart classroom calls for technical assistance (AV button alerts).

Assist Tier II and Tier III to support special project implementations. Assist in upgrades and rollouts of computer and or media equipment and install and maintain computer labs. Provide ongoing maintenance for smart classrooms.

Install desktop software using deployment console. Set up IP printing. Set up email (Outlook) client on desktops.

Schedule and set up web video conferences and/or conference calls. Essential Job Duties are intended to be examples of duties and are not intended to be all inclusive. There will be other duties as assigned.

IT Support Technician III: Provide first call resolution, escalating trouble tickets to appropriate support personnel as needed. Provide immediate response to smart classroom calls for technical assistance (AV button alerts). Assist Tier II and Tier III to support special project implementations.

Assist in upgrades and rollouts of computer and or media equipment and install and maintain computer labs. Provide ongoing maintenance for smart classrooms. Install desktop software using deployment console.

Set up IP printing. Set up email (Outlook) client on desktops. Schedule and set up web video conferences and/or conference calls.

Work with Tier II to create computer deployment images. Package and install client software for server based applications and maintain client software licenses. Perform Active Directory maintenance tasks.

Essential Job Duties are intended to be examples of duties and are not intended to be all inclusive. There will be other duties as assigned.

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