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Remote Phone Counselor Jobs (NOW HIRING)

AllOne Health

EAP Triage Counselor - Remote

... by phone. What You'll Do: * Perform clinical work including intake, assessment, crisis management, short-term counseling, resource referrals, and case management follow up. * Responsible for ...

Altru Health System

Financial Counselor

Grand Forks, ND · On-site +1

$17.92 - $26.88/hr

This is a hybrid role (onsite and remote), located in Grand Forks, North Dakota; subject to change ... Acts as the primary contact for customers, clinical, and support staff via phone calls, e- mails ...

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How much do remote phone counselor jobs pay per hour?

As of Jul 19, 2026, the average hourly pay for remote phone counselor in the United States is $23.47, according to ZipRecruiter salary data. Most workers in this role earn between $19.47 and $26.20 per hour, depending on experience, location, and employer.

How does being a Remote Phone Counselor affect collaboration with colleagues and supervision?

As a Remote Phone Counselor, you will primarily interact with clients independently, but regular collaboration with colleagues and supervisors is maintained through virtual meetings, case consultations, and debriefing sessions. Many organizations use secure communication platforms for team check-ins and ongoing training, ensuring you have support and can share best practices. While the remote setup offers flexibility, it also requires proactive communication to stay connected and aligned with your team. This environment fosters both autonomy and a strong sense of teamwork, as counselors support each other in managing challenging cases.

What are remote phone counselors?

Remote phone counselors are trained professionals who provide counseling, support, or crisis intervention services over the phone, rather than in person. They typically work from home or another remote location, assisting clients with mental health concerns, emotional distress, or specific issues like addiction or relationship problems. These counselors listen, offer guidance, and help clients develop coping strategies. Remote phone counseling allows clients to access support conveniently and confidentially from anywhere.

What are the key skills and qualifications needed to thrive as a Remote Phone Counselor, and why are they important?

To thrive as a Remote Phone Counselor, you generally need a background in psychology, counseling, or social work, often supported by relevant licensure or certifications. Familiarity with telecommunication platforms, secure data management systems, and crisis intervention protocols is essential. Strong active listening, empathy, and resilience help build trust and effectively support clients through difficult situations. These skills and qualifications are crucial for providing effective, confidential support and ensuring client well-being in a remote environment.
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What cities are hiring for Remote Phone Counselor jobs? Cities with the most Remote Phone Counselor job openings:
What are the most commonly searched types of Phone Counselor jobs? The most popular types of Phone Counselor jobs are:
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What job categories do people searching Remote Phone Counselor jobs look for? The top searched job categories for Remote Phone Counselor jobs are:
Remote Phone Counselor jobs near you
Infographic showing various Remote Phone Counselor job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 75% Full Time, 19% Part Time, 3% Temporary, and 2% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $48,812 per year, or $23.5 per hour.
EAP Triage Counselor - Remote

EAP Triage Counselor - Remote

AllOne Health

Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 15 days ago

Job description

AllOne Health is in the business of care; and service is what matters most.
As a leader in workplace behavioral health, we've proven that a company's success is directly linked to the health and well-being of their employees.
By joining our team, you will make a difference in the lives of our clients and their communities. The meaningful work that we do includes counseling, providing work-life resources, wellness and more through our Employee Assistance Programs (EAP).
We are currently seeking an EAP Triage Counselor to work remotely. This is a full-time, non-exempt position working Monday-Friday 1:30 PM - 10:00 PM EST.
Position Summary:
This position is primarily a telephonic EAP Counselor role who will be involved in maintaining strong client relations with both employee and employer customers and ensuring that EAP services are well utilized. Counseling responsibilities include providing telephonic intake, assessment, clinical consultation, short-term counseling, crisis intervention, case management, and management consultation both by phone.
What You'll Do:
  • Perform clinical work including intake, assessment, crisis management, short-term counseling, resource referrals, and case management follow up.
  • Responsible for providing clinical services at the point of employee or dependent client interface, telephonically, in office, or on the customer workplace site.
  • Provides management and organizational consultations to employer customer contacts, as well as responds to workplace trauma, crisis, and loss.
  • Enters relevant client interface data into the EAP Expert database system on a routine basis, immediately following the point of service.
  • Perform other related duties as needed and/or required and maintain a high level of productivity.

What You'll Have:
  • Master's Degree in Social Work, Counseling, or Psychology required.
  • Currently Licensed or License eligible in a Mental Health profession.
  • Outstanding interpersonal, communication, organizational and problem-solving skills.
  • Strong customer service skills.
  • Previous EAP experience and/or Certified Employee Assistance Professional (CEAP) preferred.

Company Perks:
  • We don't want you to wait - Immediate medical (Blue Cross/Blue Shield), dental, and vision insurance is available
  • Self-Care is a top priority - We offer desirable work schedules and a generous amount of Paid Time Off
  • Thinking about your future? - We have a 401(k) retirement program with a company match
  • Of course, we know that life happens - Employee Assistance Program (EAP) benefits are available to you and your family
  • ...and many more!

AllOne Health is an AA/EO employer and actively seeks candidates from diverse backgrounds.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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