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Phone Counselor Jobs (NOW HIRING)

The Affiliated Sante Group

Phone Counselor

Westminster, MD · Remote

$19 - $21.50/hr

Phone Counselor - Crisis Location: Westminster, MD Status: Full-Time, Day shift (8a-4pm) Make an impact in the community you call home with Sante's compassionate and experienced Carroll County Crisis ...

The Affiliated Sante Group

Phone Counselor

Easton, MD · On-site

$19.50 - $23.50/hr

As a Phone Counselor, you will triage at-risk clients facing urgent or crisis situations requiring immediate attention via telephone or chat modalities by evaluating needs, assessing risks, providing ...

Felton Institute

Crisis Phone Counselor

San Mateo, CA · On-site

$24.75 - $32.25/hr

Crisis Phone Counselor San Mateo Suicide Prevention Adult Division Required Shifts Wednesdays: 10:45am -6:45pm Thursdays: 10:45am -6:45pm Fridays: 10:45am -6:45pm Saturdays: 10:45am -6:45pm Agency ...

The Affiliated Sante Group

Phone Counselor

Easton, MD · On-site

$19.50 - $23.50/hr

As a Phone Counselor, you will triage at-risk clients facing urgent or crisis situations requiring immediate attention via telephone or chat modalities by evaluating needs, assessing risks, providing ...

Felton Institute

Crisis Phone Counselor

San Mateo, CA · On-site

$24.75 - $32.25/hr

Crisis Phone Counselor San Mateo Suicide Prevention Adult Division Required Shifts Wednesdays: 10:45am -6:45pm Thursdays: 10:45am -6:45pm Fridays: 10:45am -6:45pm Saturdays: 10:45am -6:45pm Agency ...

The Affiliated Sante Group

Phone Counselor

Easton, MD · On-site

$19.50 - $23.50/hr

As a Phone Counselor, you will triage at-risk clients facing urgent or crisis situations requiring immediate attention via telephone or chat modalities by evaluating needs, assessing risks, providing ...

Felton Institute

Crisis Phone Counselor

San Mateo, CA · On-site

$24.75 - $32.25/hr

Crisis Phone Counselor (Part Time) San Mateo Suicide Prevention Adult Division Required Shifts Tuesdays: 10:45am - 6:45pm Wednesdays: 10:45am -2:45pm Agency Overview Felton Institute responds to the ...

The Affiliated Sante Group

Phone Counselor

Easton, MD · On-site

$19.50 - $23.50/hr

Santé is seeking a Phone Counselors (in office) every other weekend floaters 8am-8pm Saturday and Sunday to join our team in Easton, Maryland . As a Phone Counselor, you will triage at-risk clients ...

Felton Institute

Crisis Phone Counselor

San Mateo, CA · On-site

$24.75 - $32.25/hr

Crisis Phone Counselor (Part Time) San Mateo Suicide Prevention Adult Division Required Shifts Tuesdays: 10:45am - 6:45pm Wednesdays: 10:45am -2:45pm Agency Overview Felton Institute responds to the ...

The Affiliated Sante Group

Lead Phone Counselor

Timonium, MD · On-site

$26.50 - $28.50/hr

Santé is seeking a Lead Phone Counselor (in office) to join our frontline crisis intervention team in Timonium , MD . The primary goal of the Lead Phone Counselor position is to provide oversight of ...

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How much do phone counselor jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for phone counselor in the United States is $23.47, according to ZipRecruiter salary data. Most workers in this role earn between $19.47 and $26.20 per hour, depending on experience, location, and employer.

What is a phone counselor?

A Phone Counselor provides emotional support, crisis intervention, and guidance to individuals over the phone. They may work for crisis hotlines, mental health services, or support organizations, helping callers navigate personal challenges. Their role involves active listening, assessing the situation, offering coping strategies, and referring individuals to relevant resources when needed. Strong communication skills and the ability to remain calm under pressure are essential for this job.

What skills and qualifications are needed to be a phone counselor?

To thrive as a Phone Counselor, you need excellent communication skills, active listening abilities, and a background in psychology, counseling, or a related field, often supported by relevant certifications or degrees. Familiarity with case management systems, call center software, and basic computer proficiency is typically required. Compassion, patience, and emotional resilience distinguish top performers in this role. These skills enable Phone Counselors to effectively support clients remotely, handle sensitive situations, and maintain clear documentation.

What challenges do phone counselors face, and how are they supported?

Phone Counselors often work with individuals dealing with emotional distress, crisis situations, or complex personal issues, which can be emotionally demanding. They may encounter high call volumes and handle sensitive conversations, requiring strong coping and self-care strategies. To help manage these challenges, most organizations provide regular supervision, peer support, and ongoing professional training. Many workplaces also encourage debriefing after difficult calls and offer access to mental health resources, fostering a supportive team environment.

How to become a phone counselor?

To become a phone counselor, individuals typically need a high school diploma or equivalent, with some roles requiring a college degree in psychology, social work, or related fields. Relevant skills include active listening, communication, and empathy; certifications in counseling or mental health can enhance job prospects. Training is often provided on the job, and counselors usually work in call centers, mental health agencies, or support organizations.
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Phone Counselor jobs near you
Infographic showing various Phone Counselor job openings in the United States as of September 2026, with employment types broken down into 1% Internship, 1% As Needed, 74% Full Time, 20% Part Time, and 4% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $48,812 per year, or $23.5 per hour.

Phone Counselor

Westminster, MD • Remote

The Affiliated Sante Group
See more jobs at The Affiliated Sante Groupexternal

$19 - $21.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 12 days ago

Job description

Position: Phone Counselor - Crisis

Location: Westminster, MD

Status: Full-Time, Day shift (8a-4pm)

Make an impact in the community you call home with Sante’s compassionate and experienced Carroll County Crisis Response Team.

Sante is seeking a Full-Time Phone Counselor to work on-site with our crisis intervention team in Westminster, MD. As a Phone Counselor, you will serve as the first point of contact for individuals experiencing a crisis and will provide support by evaluating needs, assessing risks, providing goal-directed counseling and crisis planning. This is an IN-PERSON role. You will be required to work onsite at the Westminster location.

What You'll Do:

  • Triage incoming crisis calls and obtain client information.
  • Conduct assessments and dispatch appropriate resources when needed.
  • Deescalate clients in crisis over the phone.
  • Develop appropriate and realistic crisis plan and complete appropriate follow tasks.
  • Effectively communicate client’s needs while making internal agency referrals.
  • Knowledge and familiarity with community resources, both mental health and non-mental health.
  • Complete documentation in an accurate and thorough manner.


What We Require:

  • Bachelor’s Degree in Human Services or a related field of study OR five (5) years of experience working on a crisis hotline.
  • Valid driver’s license and proof of current automobile insurance.


What You'll Get:

  • Salary Range: $19.00-$21.50 per hour, based on experience.
  • Full Time Benefits
    • Robust Retirement Plan – 403(b) with company match to support your future.
    • Health Coverage That Cares – Comprehensive medical, dental, and vision insurance.
    • Time to Recharge – Generous paid time off and sick leave. 
    • Celebrate You – Enjoy your birthday off every year!
    • Training & Growth – Ongoing development programs and career advancement opportunities.
    • Culture of Purpose – A welcoming, inclusive environment where you belong.
    • Employee Assistance Program – Confidential support for life's challenges.
    • Wellness Perks – Annual wellness initiatives and access to the Calm App.
    • Recognition & Rewards – Through our Awardco platform and referral program.
    • Exclusive Discounts – Enjoy deals through FunEx and more.
    • Life and AD&D insurance provided at no cost.
    • Short and long-term disability coverage.
    • Optional legal assistance and transferable life insurance.
    • Pet insurance for your furry family.
    • Ancillary plans like critical illness, accident, and hospital indemnity.
    • Financial Flexibility – Flexible spending accounts (FSA) to help with healthcare and dependent care expenses.


We believe that diversity of background and experience makes for better problem-solving and collaboration, which is why we are dedicated to adding new perspectives to the team. Even more important than your resume is a positive attitude, a passion for making an impact, a personal desire to grow, and the ability to help individuals heal, recover, and thrive.

Who We Are:

Santé is a dynamic and leading community-based behavioral health services organization. Our job is to offer rapid response and compassionate care to individuals or groups through comprehensive mental health services. Our track record of innovation and growth reflects our ability to deliver diverse and highly individualized services. We have a passion for providing empathetic and potentially life-saving care to help individuals heal, recover, and thrive.

Disclaimers:

Santé Group Companies aspires to create an organization that places value on collaboration, innovation, creativity, and inclusivity. To achieve this success, it is essential that all members of our organization feel secure, welcomed, and respected. All members of our organization have a responsibility to uphold these values.

Santé Group Companies is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, or disability status. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job. The Santé Group participates in E-Verify. http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf