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Phone Counselor Jobs (NOW HIRING)

The Affiliated Sante Group

Phone Counselor

Easton, MD · On-site

$19.50 - $23.50/hr

As a Phone Counselor, you will triage at-risk clients facing urgent or crisis situations requiring immediate attention via telephone or chat modalities by evaluating needs, assessing risks, providing ...

The Affiliated Sante Group

Phone Counselor

Easton, MD · On-site

$19.50 - $23.50/hr

As a Phone Counselor, you will triage at-risk clients facing urgent or crisis situations requiring immediate attention via telephone or chat modalities by evaluating needs, assessing risks, providing ...

The Affiliated Sante Group

Phone Counselor

Easton, MD · On-site

$19.50 - $23.50/hr

As a Phone Counselor, you will triage at-risk clients facing urgent or crisis situations requiring immediate attention via telephone or chat modalities by evaluating needs, assessing risks, providing ...

The Affiliated Sante Group

Phone Counselor

Easton, MD · On-site

$19.50 - $23.50/hr

Santé is seeking a Phone Counselors (in office) every other weekend floaters 8am-8pm Saturday and Sunday to join our team in Easton, Maryland . As a Phone Counselor, you will triage at-risk clients ...

University Cancer & Blood Center

Phone Operator

Athens, GA · On-site

$15.75 - $19.50/hr

From our front-desk staff to our counselors, nurses, technicians and physicians - who've chosen to ... University Cancer & Blood Center is hiring a full time Phone Operator for our Athens, Ga location.

University Cancer & Blood Center

Phone Operator

Athens, GA

$15.75 - $19.50/hr

From our front-desk staff to our counselors, nurses, technicians and physicians - who've chosen to ... University Cancer & Blood Center is hiring a full time Phone Operator for our Athens, Ga location.

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How much do phone counselor jobs pay per hour?

As of Jul 26, 2026, the average hourly pay for phone counselor in the United States is $23.47, according to ZipRecruiter salary data. Most workers in this role earn between $19.47 and $26.20 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Phone Counselor position, and why are they important?

To thrive as a Phone Counselor, you need excellent communication skills, active listening abilities, and a background in psychology, counseling, or a related field, often supported by relevant certifications or degrees. Familiarity with case management systems, call center software, and basic computer proficiency is typically required. Compassion, patience, and emotional resilience distinguish top performers in this role. These skills enable Phone Counselors to effectively support clients remotely, handle sensitive situations, and maintain clear documentation.

What is the highest paying job in counseling?

The highest paying roles in counseling typically include clinical psychologists, psychiatrists, and licensed mental health professionals with advanced specializations. Psychiatrists, who are medical doctors, tend to earn the highest salaries, often exceeding six figures, due to their medical training and ability to prescribe medication. Advanced degrees, licensure, and experience significantly influence earning potential in counseling careers.

What's a good job for someone with severe anxiety?

A phone counselor role can be suitable for someone with severe anxiety if it involves structured, predictable interactions and minimal face-to-face contact. Jobs that allow remote work, flexible schedules, and focus on written communication or one-on-one support may also be beneficial. It's important to consider personal comfort levels and seek roles that provide a supportive environment.

Do people who work for 988 get paid?

Phone counselors working for 988 crisis centers are typically paid employees who receive a salary or hourly wage. Compensation varies by organization and location, and many roles require training in crisis intervention and mental health support. These positions often include benefits and may require shift work, including evenings and weekends.

How to become an over the phone therapist?

To become an over-the-phone therapist, typically you need a master's or doctoral degree in mental health, counseling, social work, or psychology, along with relevant licensure or certification. Experience in counseling and strong communication skills are essential, and some roles may require training in telehealth platforms or specific therapeutic approaches.

What is a Phone Counselor job?

A Phone Counselor provides emotional support, crisis intervention, and guidance to individuals over the phone. They may work for crisis hotlines, mental health services, or support organizations, helping callers navigate personal challenges. Their role involves active listening, assessing the situation, offering coping strategies, and referring individuals to relevant resources when needed. Strong communication skills and the ability to remain calm under pressure are essential for this job.

What are typical challenges faced by Phone Counselors, and how are they supported in overcoming them?

Phone Counselors often work with individuals dealing with emotional distress, crisis situations, or complex personal issues, which can be emotionally demanding. They may encounter high call volumes and handle sensitive conversations, requiring strong coping and self-care strategies. To help manage these challenges, most organizations provide regular supervision, peer support, and ongoing professional training. Many workplaces also encourage debriefing after difficult calls and offer access to mental health resources, fostering a supportive team environment.

More about Phone Counselor jobs
What cities are hiring for Phone Counselor jobs? Cities with the most Phone Counselor job openings:
What are the most commonly searched types of Phone Counselor jobs? The most popular types of Phone Counselor jobs are:
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Phone Counselor jobs near you
Infographic showing various Phone Counselor job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, 2% Temporary, and 2% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $48,812 per year, or $23.5 per hour.

Phone Counselor

The Affiliated Sante Group

Easton, MD • On-site

$19.50 - $23.50/hr

Full-time

Posted 11 days ago

Job description

Who We Are:

Santé Group Companies prides itself in being a leader in community-based behavioral and mental health services. Our track record of innovation and growth reflects our ability to deliver diverse and highly individualized services. We have a passion for providing empathetic and potentially life-saving care to help individuals heal, recover, and thrive, as well as live their lives in a manner that allows them to fully integrate in the community. The Santé Group aspires to create an organization that places value on collaboration, innovation, creativity, and inclusiveness. To achieve this success, it is essential that all members of our organization feel secure, welcome, and respected. All members of our organization have a responsibility to uphold these values.

What We’re Looking For:

Santé is seeking a Full-time Phone Counselor (in office) Monday to Friday, 4pm-12am to join our team in Easton, Maryland. As a Phone Counselor, you will triage at-risk clients facing urgent or crisis situations requiring immediate attention via telephone or chat modalities by evaluating needs, assessing risks, providing goal-directed counseling and crisis planning, and supporting clients through the crisis response system (CRS) process until discharge.

What You’ll Do:

  • Conduct lethality assessments and dispatch appropriate resources (Police, EMS and/or agency’s mobile crisis team when needed)
  • Communicate with clients through live chat, and making follow up calls to substance abuse clients.
  • Deescalate clients in crisis over the phone and complete environmental risk and safety assessments
  • Develop appropriate and realistic crisis plans, to include follow up tasks depending on nature and severity of client symptoms
  • Complete documentation in an accurate and thorough manner
  • Educate individuals about mental health, substance abuse, and available community resources, including the agency’s services
  • Abide by all federal, state, and local laws and regulations related to confidentiality and protected health information


What We Require:

  • Bachelor’s Degree in Counseling, Social Work, or related field of study or at least five (5) years of crisis experience

What You’ll Get:

  • Hourly Range $19.50 - 23.50
  • Opportunities for career growth, training and professional development.
  • Smart, passionate, and engaged coworkers.

We believe that diversity of background and experience makes for better problem-solving and collaboration, which is why we are dedicated to adding new perspectives to the team. Even more important than your resume is a positive attitude, a passion for making an impact, a personal desire to grow, and the ability to help individuals heal, recover, and thrive.

Disclaimers:

The Santé Group aspires to create an organization that places value on collaboration, innovation, creativity, and inclusiveness. To achieve this success, it is essential that all members of our organization feel secure, welcome, and respected. All members of our organization have a responsibility to uphold these values.

The Santé Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, or disability status. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this job. The Santé Group participates in E-Verify. http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf