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Moore Public Schools

Counselor

Oklahoma City, OK · On-site

$48K/yr

Credentials: Valid teacher's certificate, Oklahoma Counseling Certificate Education: Master ... E. 4 th Street Moore, Oklahoma 73160 Phone No.: 405-735-4203 E-mail: michellemcnear@mooreschools ...

SUNY Potsdam

Counselor

Potsdam, NY · On-site

$67K/yr

Amy Richardson Search Contact Phone/Extension: 315-267-2257 Search Contact Email: richaral@potsdam.edu Search Contact Fax: Posting Text Job Summary/Basic Function: SUNY Potsdam's College Counseling ...

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How much do phone counselor jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for phone counselor in the United States is $23.47, according to ZipRecruiter salary data. Most workers in this role earn between $19.47 and $26.20 per hour, depending on experience, location, and employer.

What is a phone counselor?

A Phone Counselor provides emotional support, crisis intervention, and guidance to individuals over the phone. They may work for crisis hotlines, mental health services, or support organizations, helping callers navigate personal challenges. Their role involves active listening, assessing the situation, offering coping strategies, and referring individuals to relevant resources when needed. Strong communication skills and the ability to remain calm under pressure are essential for this job.

What skills and qualifications are needed to be a phone counselor?

To thrive as a Phone Counselor, you need excellent communication skills, active listening abilities, and a background in psychology, counseling, or a related field, often supported by relevant certifications or degrees. Familiarity with case management systems, call center software, and basic computer proficiency is typically required. Compassion, patience, and emotional resilience distinguish top performers in this role. These skills enable Phone Counselors to effectively support clients remotely, handle sensitive situations, and maintain clear documentation.

What challenges do phone counselors face, and how are they supported?

Phone Counselors often work with individuals dealing with emotional distress, crisis situations, or complex personal issues, which can be emotionally demanding. They may encounter high call volumes and handle sensitive conversations, requiring strong coping and self-care strategies. To help manage these challenges, most organizations provide regular supervision, peer support, and ongoing professional training. Many workplaces also encourage debriefing after difficult calls and offer access to mental health resources, fostering a supportive team environment.

How to become a phone counselor?

To become a phone counselor, individuals typically need a high school diploma or equivalent, with some roles requiring a college degree in psychology, social work, or related fields. Relevant skills include active listening, communication, and empathy; certifications in counseling or mental health can enhance job prospects. Training is often provided on the job, and counselors usually work in call centers, mental health agencies, or support organizations.
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Phone Counselor jobs near you
Infographic showing various Phone Counselor job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $48,812 per year, or $23.5 per hour.

Counselor I

Catholic Charities of Central Texas

Austin, TX • On-site

Full-time

Re-posted 5 days ago

Job description

Description

Location: Austin Metropolitan Area or Bryan-College Station, Texas

Position Summary:
Candidates residing in the Austin metropolitan area or the Bryan-College Station area are encouraged to apply.


JOB SUMMARY

The primary responsibility of the Counselor I is to assess therapeutic needs, develop, update, and review treatment plans, and provide therapeutic treatment.  


MINISTERIAL CHARACTER

Catholic Charities is a religious organization founded by the Catholic Diocese of Austin to provide direct social services to those in need. Catholic Charities helps the Bishop of Austin fulfill Christ's mission in Central Texas.  Positions at Catholic Charities of Central Texas help to extend the ministry of the Catholic Church in particular ways. Therefore, the Catholic Charities of Central Texas employee in this position is related to and assists the Catholic Church in the performance of its ministry and thereby engages in ministry for the church.


ESSENTIAL DUTIES

  • As an integral part of your ministry for the Church as carried out in this position, support and uphold the philosophy of Catholic ministry and the mission of the Diocese of Austin in both your professional and personal life. 
  • Act as a witness to Gospel values by modeling the teachings of the Catholic Church.
  • Continuously grow in your ministry by participating in religious ceremonies, training sessions, and reflection activities as directed. 
  • Provide counseling services to clients, including accurately assessing client needs and strengths, developing treatment plans with clients, preparing progress notes and documenting client contacts. 
  • Provide crisis phone counseling when necessary.
  • Assist in the identification and development of resources (volunteer, donor, financial) necessary to ensure successful program performance, including the preparation of proposals.
  • Cultivate positive relationships with relevant funding and monitoring entities, faith-based organizations, social service providers, and other community partners.  
  • Complete all necessary documentation to ensure compliance with funding requirements, licensing requirements, best practice standards, and agency quality assurance standards.
  • Maintain confidential client files, statistical records, phone logs and case notes.
  • Participate as an active team member of Catholic Charities.
  • Maintain a work schedule that maximizes availability to staff and customers.

KNOWLEDGE, SKILLS AND ABILITIES

  • Knowledge of ethical and professional standards.
  • Skill in individual therapy, family therapy, play therapy, group therapy and couples therapy.
  • Skill in analytical research.
  • Skill in cultural sensitivity and awareness. 
  • Skill in oral and written communication, and public presentations.
  • Ability to work independently and with a minimum of supervision.
  • Ability to work effectively with diverse populations, including low-income persons and other disadvantaged persons.  
  • Ability to conformably work in a faith-based environment.
  • Ability to maintain confidentiality at all times.
  • Ability to operate various word processing software, spreadsheets, and database programs.
  • Ability to organize, prioritize, and utilize effective time management techniques to meet deadlines.
  • Ability to follow instructions furnished in verbal or written format.
  • Ability to create and foster an environment consistent with agency culture, mission, vision, and values.
  • Ability to develop and maintain positive relationships with all segments of the community (parishes, priests, religious, laity, Catholic ministries, civic leaders and community agencies. 
  • Ability to provide excellent customer service to internal and external customers and work effectively with others.
  • Ability to travel throughout a 25 county service region as necessary.
  • Ability to maintain a case load equivalent to 60/40, where 60 percent of the working hours are spent meeting with clients, and 40 percent of the working hours are spent updating case notes and other duties.


MINIMUM QUALIFICATIONS:

Education and Trainings:

  • Master's degree in Psychology, Counseling or Social Work from an accredited American university or equivalent in a foreign country. 

Licenses/Certifications:

  • Licensed or provisionally licensed mental health professional LPC-I, LPC, LMFT-A, LMFT, LMSW or LCSW in the State of Texas.
  • Valid Texas driver's license.
  • Must maintain compliance with the Diocese of Austin Ethics and Integrity in Ministry (EIM) policies throughout the employment period.

Language Requirement 

  • English (proficient in conversing, reading, and writing). 
  • Spanish (proficient in conversing, reading, and writing). Preferred but not required.

WORKING CONDITIONS

  • Catholic Charities is an at-will employer.
  • All buildings and vehicles owned by Catholic Charities of Central Texas are tobacco free.
  • Working in a fast-paced environment with priorities and plans that may change rapidly.
  • Will be exposed to religious ceremonies, conduct and speech including Catholic Christian prayer and liturgical celebrations.
  • Will be required to adhere to established dress codes and conduct standards.
  • Working on weekends, evenings and some holidays may be required.
  • May be required to use personal or agency vehicles to drive to off-site locations through a 25 county region.
  • Traveling within and outside the 25 county service region for meetings and other events may be required, and travel may include overnight lodging.



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