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Phone Counselor Jobs (NOW HIRING)

Thrive Alliance

Options Counselor

Columbus, IN · On-site

Options Counselors provide phone counseling and in-home assessments to better understand the needs of the individuals calling for services and supports. They must be aware of the resources available ...

Region 18 Consortium

School Counselor

Balmorhea, TX · On-site

School Counselor Campus Description: Balmorhea ISD is a 1A District, with approximately 165 ... Phone: 432-375-2224 Contact: John Massey, Superintendent 432-375-2224 jmassey@bisdbears.esc18.net

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How much do phone counselor jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for phone counselor in the United States is $23.47, according to ZipRecruiter salary data. Most workers in this role earn between $19.47 and $26.20 per hour, depending on experience, location, and employer.

What is a phone counselor?

A Phone Counselor provides emotional support, crisis intervention, and guidance to individuals over the phone. They may work for crisis hotlines, mental health services, or support organizations, helping callers navigate personal challenges. Their role involves active listening, assessing the situation, offering coping strategies, and referring individuals to relevant resources when needed. Strong communication skills and the ability to remain calm under pressure are essential for this job.

What skills and qualifications are needed to be a phone counselor?

To thrive as a Phone Counselor, you need excellent communication skills, active listening abilities, and a background in psychology, counseling, or a related field, often supported by relevant certifications or degrees. Familiarity with case management systems, call center software, and basic computer proficiency is typically required. Compassion, patience, and emotional resilience distinguish top performers in this role. These skills enable Phone Counselors to effectively support clients remotely, handle sensitive situations, and maintain clear documentation.

What challenges do phone counselors face, and how are they supported?

Phone Counselors often work with individuals dealing with emotional distress, crisis situations, or complex personal issues, which can be emotionally demanding. They may encounter high call volumes and handle sensitive conversations, requiring strong coping and self-care strategies. To help manage these challenges, most organizations provide regular supervision, peer support, and ongoing professional training. Many workplaces also encourage debriefing after difficult calls and offer access to mental health resources, fostering a supportive team environment.

How to become a phone counselor?

To become a phone counselor, individuals typically need a high school diploma or equivalent, with some roles requiring a college degree in psychology, social work, or related fields. Relevant skills include active listening, communication, and empathy; certifications in counseling or mental health can enhance job prospects. Training is often provided on the job, and counselors usually work in call centers, mental health agencies, or support organizations.
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Phone Counselor jobs near you
Infographic showing various Phone Counselor job openings in the United States as of September 2026, with employment types broken down into 1% Internship, 1% As Needed, 74% Full Time, 20% Part Time, and 4% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $48,812 per year, or $23.5 per hour.

Options Counselor

Columbus, IN • On-site

Thrive Alliance
11 - 50 employees
Learn more about Thrive Allianceexternal

Full-time

Posted 19 days ago

Job description

ADRC Aging and Disability Resources Center) provides education al information through community outreach and individual conversation regarding issues that effect the lives of older adults and the physically disabled of all ages. Serving as a single entry point for individuals in need of long term care supports, ADRC provides options counseling to help individuals identify and obtain the supports and services to assist them in meeting their needs.

We exist to help individuals remain independent at home or in a community setting for as long as they desire and it is safe and feasible for them to do so. Our ADRC Counselors act as advocates by providing information and referral services enabling clients to make informed decisions based on available options.

Options Counselors provide phone counseling and in-home assessments to better understand the needs of the individuals calling for services and supports. They must be aware of the resources available in the communities and supports and services an individual may or may not be eligible for within the local, State, and Federal systems, as well as the regulations that govern these supports.

It is an amazing opportunity to make an incredible difference in the life of a senior or disabled individual. Supports we can connect them to could allow them to remain at home and enjoying their independence, keep the healthy and safe, and even connected to others to prevent isolation.