ZipRecruiter

Log In

1

Phone Counselor Jobs (NOW HIRING)

SUNY Potsdam

Counselor

Potsdam, NY · On-site

$67K/yr

Amy Richardson Search Contact Phone/Extension: 315-267-2257 Search Contact Email: richaral@potsdam.edu Search Contact Fax: Posting Text Job Summary/Basic Function: SUNY Potsdam's College Counseling ...

Moore Public Schools

Counselor-STRIVE

Moore, OK · On-site

$51K/yr

Credentials: Valid teacher's certificate, Oklahoma Counseling Certificate Education: Master ... E. 4 th Street Moore, Oklahoma 73160 Phone No.: 405-735-4203 E-mail: michellemcnear@mooreschools ...

TCS Education System

Enrollment Counselor

Pasadena, CA · On-site

$26 - $30/hr

Execute high-volume outbound phone, email, and SMS outreach while maintaining established "speed to ... Senior Enrollment Counselor * Bachelor's degree from an accredited institution. * A combination of ...

MANTECH

Phone Technician Lead

Mclean, VA · On-site

$44K - $57K/yr

Lead and mentor a team of Phone Technicians, supporting all facets of telephone installation ... counseling, compensation planning, and requisition creation. * Work standard 8-hour shifts ...

Pinehurst Surgical Clinic PA

Financial Counselor

Pinehurst, NC · On-site

$15.50 - $20.25/hr

The Financial Counselor works closely with clinical teams, patient access, billing, and revenue ... Manage patient phone calls and in-person requests, including: o Resolving patient inquiries and ...

Solve IT Strategies, Inc.

Financial Counselor

Chicago, IL · On-site

$19.50 - $25.50/hr

The Financial Counselor position is responsible for securing all Transplant, Psychiatric, and ... Handle customer service phone calls (pertaining only to prospective services and in-house patients)

Pacific Oaks College

Enrollment Counselor

Pasadena, CA · On-site

$26 - $30/hr

Execute high-volume outbound phone, email, and SMS outreach while maintaining established "speed to ... Senior Enrollment Counselor * Bachelor's degree from an accredited institution. * A combination of ...

previous page

Showing results 41-60

All JobsPhone Counselor Jobs

Phone Counselor information

See salary details

$12

$23

$34

How much do phone counselor jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for phone counselor in the United States is $23.47, according to ZipRecruiter salary data. Most workers in this role earn between $19.47 and $26.20 per hour, depending on experience, location, and employer.

What is a phone counselor?

A Phone Counselor provides emotional support, crisis intervention, and guidance to individuals over the phone. They may work for crisis hotlines, mental health services, or support organizations, helping callers navigate personal challenges. Their role involves active listening, assessing the situation, offering coping strategies, and referring individuals to relevant resources when needed. Strong communication skills and the ability to remain calm under pressure are essential for this job.

What skills and qualifications are needed to be a phone counselor?

To thrive as a Phone Counselor, you need excellent communication skills, active listening abilities, and a background in psychology, counseling, or a related field, often supported by relevant certifications or degrees. Familiarity with case management systems, call center software, and basic computer proficiency is typically required. Compassion, patience, and emotional resilience distinguish top performers in this role. These skills enable Phone Counselors to effectively support clients remotely, handle sensitive situations, and maintain clear documentation.

What challenges do phone counselors face, and how are they supported?

Phone Counselors often work with individuals dealing with emotional distress, crisis situations, or complex personal issues, which can be emotionally demanding. They may encounter high call volumes and handle sensitive conversations, requiring strong coping and self-care strategies. To help manage these challenges, most organizations provide regular supervision, peer support, and ongoing professional training. Many workplaces also encourage debriefing after difficult calls and offer access to mental health resources, fostering a supportive team environment.

How to become a phone counselor?

To become a phone counselor, individuals typically need a high school diploma or equivalent, with some roles requiring a college degree in psychology, social work, or related fields. Relevant skills include active listening, communication, and empathy; certifications in counseling or mental health can enhance job prospects. Training is often provided on the job, and counselors usually work in call centers, mental health agencies, or support organizations.
More about Phone Counselor jobs

What cities are hiring for Phone Counselor jobs?

Cities with the most Phone Counselor job openings:

What are the most commonly searched types of Phone Counselor jobs?

The most popular types of Phone Counselor jobs are:

What states have the most Phone Counselor jobs?

States with the most job openings for Phone Counselor jobs include:

What are popular job titles related to Phone Counselor jobs?

For Phone Counselor jobs, the most frequently searched job titles are:

Phone Counselor jobs near you
Infographic showing various Phone Counselor job openings in the United States as of September 2026, with employment types broken down into 1% Internship, 1% As Needed, 74% Full Time, 20% Part Time, and 4% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $48,812 per year, or $23.5 per hour.

Counselor

Potsdam, NY • On-site

SUNY Potsdam
Colleges, Universities, and Professional Schools • 1 - 10 employees
Learn more about SUNY Potsdamexternal

$67K/yr

Full-time

Re-posted 25 days ago

Job description

Posting Details
Position Information
Posting Number:
U - 00662
Position Title:
Counselor
Local Title:
Counselor
Job Category
Professional/Management
FLSA Classification:
Exempt
Obligation:
College Year
If College Year, Please fill in period of no obligation:
1 month as approved by supervisor.
Position Type
Term
Appointment Start date:
Appointment End date :
Salary:
$67,500
Salary Grade:
SL3
Full Time or Part Time:
Full Time
If Part-Time, fill in %:
Benefits Summary
  • UUP Full-time Benefits Summary
  • Public Service Loan Forgiveness Program (PSLF)

Department Information
Department:
COUNSELING CENTER
Division
Student Affairs
Search Contact Information
Search Contact(s):
Amy Richardson
Search Contact Phone/Extension:
315-267-2257
Search Contact Email:
richaral@potsdam.edu
Search Contact Fax:
Posting Text
Job Summary/Basic Function:
SUNY Potsdam's College Counseling Center is committed to providing high-quality, confidential, ethical, and culturally affirming mental health services to SUNY Potsdam students. Staff members work as a collaborative team to offer services from an integrated clinical/developmental model to assist students as they pursue their education while in attendance during the semester. The Counseling Center at SUNY Potsdam invites applications for a 11-month, full-time, Staff Counselor position. The counselor will provide a wide range of clinical services at this comprehensive counseling center, including triage, individual and group psychotherapy, consultation, and crisis assessment/response. The position includes weekend and weekday after-hours responsibilities on a rotating basis. In addition, case management responsibilities for all students using the services will include coordination and communication with off-campus mental health providers and on-campus resources.
Job Requirements & Essential Functions of the Job:
  • Make referrals to off-campus providers and facilities, when needed, and coordinate the readmission process for students away from campus for psychological reasons.
  • Participate in outreach programming, training with student groups, and occasional campus committee participation.
  • Respond to inquiries from parents, staff, and faculty regarding Counseling Center services.
  • Maintain scheduling and clinical documentation on Counseling Center database.
  • Teach the Peer Counseling course and provide ongoing supervision and mentorship to peer counselors completing their internship, including training, case consultation, skill development, and evaluation of counseling competencies.

Required Qualifications:
  • Master's degree in Mental Health Counseling or Social Work
  • License eligible in New York State (LMHC, LMSW, L-CSW, MHC-LP, MSW)
  • Experience providing services to diverse and inclusive populations.
  • Prior counseling and psychotherapy experience with college-aged students.
  • Strong interpersonal, organizational, and communication skills, including writing skills, with an emphasis on timely and thorough documentation.
  • Prior experience in dealing with crisis situations.
  • Ability to follow through and work both independently as well as part of a team with a positive attitude.
  • Previous experience in providing case management services.
  • Effective use and management of multiple technological tools (e.g., Electronic Health Records, PowerPoint, social media applications, tele-counseling software).
  • We are seeking candidates who possess communication and interpersonal skills sufficient to work effectively with an increasingly diverse array of students and colleagues and who have demonstrated a commitment to creating, fostering and sustaining an inclusive environment in and out of the classroom.

Preferred Qualifications:
  • Previous experience at a college/university counseling center with short term therapy models.
  • LMHC, LMSW, LCSW or LCSW-R
  • We are, especially, seeking candidates who have engaged in professional development activities to enhance knowledge of diversity, equity and inclusion and have worked collaboratively across various departments in fostering success of underrepresented groups and a supportive and inclusive environment for all.

Supervisor:
David Nelson, LCSW-R
Location:
Van Housen Hall
Posting Detail Information
Close Date:
Open Until Filled
Yes
EEO Information
All people with disabilities are encouraged to apply.
Special Instructions to Applicants:
For other document 1, please upload a document with contact information for three professional references.

Apply