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Remote Phone Counselor Jobs in Baltimore, MD (NOW HIRING)

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Remote Phone Counselor information

See Baltimore, MD salary details

$12

$23

$34

How much do remote phone counselor jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for remote phone counselor in Baltimore, MD is $23.32, according to ZipRecruiter salary data. Most workers in this role earn between $19.33 and $26.06 per hour, depending on experience, location, and employer.

What is a remote phone counselor?

Remote phone counselors are trained professionals who provide counseling, support, or crisis intervention services over the phone, rather than in person. They typically work from home or another remote location, assisting clients with mental health concerns, emotional distress, or specific issues like addiction or relationship problems. These counselors listen, offer guidance, and help clients develop coping strategies. Remote phone counseling allows clients to access support conveniently and confidentially from anywhere.

What are the key skills and qualifications needed to thrive as a remote phone counselor, and why are they important?

To thrive as a Remote Phone Counselor, you generally need a background in psychology, counseling, or social work, often supported by relevant licensure or certifications. Familiarity with telecommunication platforms, secure data management systems, and crisis intervention protocols is essential. Strong active listening, empathy, and resilience help build trust and effectively support clients through difficult situations. These skills and qualifications are crucial for providing effective, confidential support and ensuring client well-being in a remote environment.

How does being a remote phone counselor affect collaboration with colleagues and supervision?

As a Remote Phone Counselor, you will primarily interact with clients independently, but regular collaboration with colleagues and supervisors is maintained through virtual meetings, case consultations, and debriefing sessions. Many organizations use secure communication platforms for team check-ins and ongoing training, ensuring you have support and can share best practices. While the remote setup offers flexibility, it also requires proactive communication to stay connected and aligned with your team. This environment fosters both autonomy and a strong sense of teamwork, as counselors support each other in managing challenging cases.

What are the most commonly searched types of Phone Counselor jobs in Baltimore, MD?

The most popular types of Phone Counselor jobs in Baltimore, MD are:

What are popular job titles related to Remote Phone Counselor jobs in Baltimore, MD?

For Remote Phone Counselor jobs in Baltimore, MD, the most frequently searched job titles are:

What job categories do people searching Remote Phone Counselor jobs in Baltimore, MD look for?

The top searched job categories for Remote Phone Counselor jobs in Baltimore, MD are:

What cities near Baltimore, MD are hiring for Remote Phone Counselor jobs?

Cities near Baltimore, MD with the most Remote Phone Counselor job openings:

Remote Phone Counselor jobs near you
Infographic showing various Remote Phone Counselor job openings in Baltimore, MD as of August 2026, with employment types broken down into 77% Full Time, 18% Part Time, and 5% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $48,501 per year, or $23.3 per hour.

988 LGBTQ+ Youth Phone Counselor (11791)

Baltimore Crisis Response, INC

Baltimore, MD • Remote

$22 - $25.50/hr

Part-time

Medical, Dental, Vision, Retirement, PTO

Posted 4 days ago

Job description

988 LGBTQ+ Youth Phone Counselor

Remote
 $22.00-$25.50 Hourly     
Full-Time | Shifts: 7:00AM-3:00PM, 3:00pm-11:00pm, 11:00PM-7:00AM | Monday- Friday

Being the Leader Communities Need in Moments of Crisis.

About Us

CarePoint Response is a nationally recognized nonprofit and Baltimore’s only comprehensive crisis response system. Since 1992, we’ve been at the forefront of behavioral health crisis care — providing timely, community-based services for individuals and families experiencing mental health and substance use challenges.

The Opportunity

We’re seeking a 988 LGBTQ+ Youth Phone Counselor to join CarePoint Response as part of our expanding crisis services team. In this role, you’ll be the first line of support for individuals reaching out through the 988 Suicide & Crisis Lifeline digital platforms — offering calm, compassionate, and life-saving care.

You’ll connect with people experiencing emotional distress, suicidal thoughts, or mental health crises — providing immediate support, conducting risk assessments, and helping individuals find safety and hope in difficult moments. Using empathy, active listening, and trauma-informed techniques, you’ll guide each conversation with care and professionalism.

What You’ll Do

  • Respond promptly to incoming text and chat messages through the 988 Lifeline platform
  • Engage with users using active listening, empathy, and evidence-based crisis intervention techniques.
  • Conduct suicide risk assessments and escalate high-risk situations to supervisors or emergency services as needed.
  • Maintain professional boundaries, cultural humility, and trauma-informed care practices at all times.
  • Provide appropriate referrals to local mental health services, shelter, substance use treatment, or other resources.
  • Document all interactions accurately and promptly in electronic records per agency and legal requirements.
  • Participate in regular supervision, debriefings, and training sessions.
  • Uphold confidentiality and adhere to HIPAA and 988 Lifeline standards.
  • Respond to incoming calls from LGBTQ_ youth experiencing crisis or emotional distress
  • Provide LGBTQ+ affirming behavioral health, Social, and community resources. 

Qualifications

  • High school diploma or equivalent (Associate’s or bachelor’s in psychology, social work, counseling, or related field preferred). 

Experience

  • Strong typing, written communication, and crisis de-escalation skills.
  •  Comfort working with diverse populations, including LGBTQIA+, youth, people in active mental health or substance-related crisis.
  • Bilingual or multilingual skills are preferred.

Work Environment & Equipment

  • Remote position with required internet connectivity and private, quiet workspace
  • Equipment provided (laptop, headset)
  • Must adhere to all HIPAA and confidentiality requirements

Why Join CarePoint Response 
 Medical, Dental, and Vision Insurance.
 403(b) Retirement Plan
 Generous PTO – Vacation, Sick, Personal, and Holidays.
 Tuition Reimbursement & Professional Development Support.
 Be part of an innovative, impact-driven team shaping the future of crisis care.

Make a Difference. Lead with Compassion.
This is more than a leadership role — it’s a chance to help individuals and families find stability in their most vulnerable moments.

 Apply today and become a guiding force for change.

Apply