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Remote Patient Account Representative Jobs in Rochester, NY

RRJB

Remote Medical Office Assistant

Rochester, NY · Remote

$30 - $50/hr

This is a remote position. We're looking to hire a Remote Medical Office Assistant who can provide ... Patient Services Representative, or similar role. * Experience working in a medical office, healt ...

Xplor

Account Executive

Rochester, NY · On-site +1

$100K/yr

Uncapped commission - top reps earn $100K+ annually * Residual income - get paid monthly on your ... You can work fully remote in this position, provided you have eligible working rights, and are able ...

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All JobsPatient Account Representative JobsRemote Patient Account Representative JobsRemote Patient Account Representative Jobs in Rochester, NY

Remote Patient Account Representative information

See Rochester, NY salary details

$11

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$28

How much do remote patient account representative jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for remote patient account representative in Rochester, NY is $21.13, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $22.55 per hour, depending on experience, location, and employer.

What is a remote patient account representative?

A Remote Patient Account Representative is a professional who manages patient billing and account inquiries for healthcare providers from a remote location. They are responsible for handling patient accounts, processing payments, resolving billing issues, and answering questions about insurance and financial assistance. These representatives often interact with patients over the phone or via email, ensuring accurate account information and a positive customer experience. Working remotely allows them to perform these duties from home or another offsite location, utilizing secure digital platforms and communication tools.

What are the key skills and qualifications needed to thrive as a remote patient account representative?

To thrive as a Remote Patient Account Representative, you need a solid understanding of medical billing, insurance claims, and account management, often backed by a high school diploma or associate degree in a related field. Familiarity with healthcare billing software, electronic health records (EHR) systems, and knowledge of HIPAA regulations are typically required. Strong communication, attention to detail, and problem-solving skills help you resolve patient inquiries and navigate complex billing issues. These competencies are critical for ensuring accurate account management, timely reimbursements, and positive patient experiences in a remote setting.

What are some common challenges faced by remote patient account representatives, and how can they be managed effectively?

Remote Patient Account Representatives often encounter challenges such as navigating complex billing systems, effectively communicating with patients who may be frustrated about their accounts, and staying organized while working independently from home. To manage these challenges, it's important to develop strong time management skills, maintain up-to-date knowledge of healthcare billing practices, and utilize secure communication tools to collaborate with team members. Regular virtual meetings and ongoing training can also help keep remote representatives connected and informed about updates in policies or procedures.

What is the difference between Remote Patient Account Representative vs Remote Medical Billing Specialist?

AspectRemote Patient Account RepresentativeRemote Medical Billing Specialist
CredentialsHigh school diploma or equivalent; some roles may require certification in medical billing or codingHigh school diploma; certification in medical billing/coding often preferred
Work EnvironmentHealthcare provider offices, hospitals, or insurance companies; remote options availableMedical billing companies, healthcare providers; primarily remote
Industry UsageHealthcare, insurance, hospital systems
Job FocusHandling patient accounts, verifying insurance, collecting paymentsProcessing medical claims, coding, and billing submissions

The Remote Patient Account Representative and Remote Medical Billing Specialist roles both operate within healthcare finance, often remotely. While the Patient Account Representative focuses on managing patient accounts and collections, the Medical Billing Specialist handles claims processing and coding. Both roles require similar certifications and work environments, making them closely related but distinct in daily responsibilities.

How to become a remote patient account representative?

To become a remote patient account representative, candidates typically need a high school diploma or equivalent, along with experience in medical billing, coding, or customer service. Familiarity with billing software and strong communication skills are important, and some employers may prefer certification such as Certified Patient Account Representative (CPAR). Training is often provided by employers, and the role usually requires attention to detail and the ability to work independently in a remote setting.

What are the most commonly searched types of Patient Account Representative jobs in Rochester, NY?

The most popular types of Patient Account Representative jobs in Rochester, NY are:

What are popular job titles related to Remote Patient Account Representative jobs in Rochester, NY?

For Remote Patient Account Representative jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Remote Patient Account Representative jobs in Rochester, NY look for?

The top searched job categories for Remote Patient Account Representative jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Remote Patient Account Representative jobs?

Cities near Rochester, NY with the most Remote Patient Account Representative job openings:

Remote Patient Account Representative jobs near you
Infographic showing various Remote Patient Account Representative job openings in Rochester, NY as of July 2026, with employment types broken down into 84% Full Time, 11% Part Time, and 5% Contract. Highlights an 91% Physical, 3% Hybrid, and 6% Remote job distribution, with an average salary of $43,956 per year, or $21.1 per hour.

Self-Pay Fin Assist Coord IV

Rochester, NY • Remote

University of Rochester
Colleges, Universities, and Professional Schools • 10K+ employees
Learn more about University of Rochesterexternal

$18.71 - $25.27/hr

Full-time

Re-posted 17 days ago

University Of Rochester rating

8.2

Company rating: 8.2 out of 10

Based on 190 frontline employees who took The Breakroom Quiz

Job description

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.

Job Location (Full Address):

Remote Work - New York, Albany, New York, United States of America, 12224

Opening:

Worker Subtype:

Regular

Time Type:

Full time

Scheduled Weekly Hours:

40

Department:

910401 Patient Self-Pay Services

Work Shift:

UR - Day (United States of America)

Range:

UR URCC 204 H

Compensation Range:

$18.71 - $25.27

The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.

Responsibilities:

Counsels patients and their representatives and arranges for payments for services provided. May provide assistance with financial aid applications to various social service agencies.

ESSENTIAL FUNCTIONS

  • Reviews all applications for financial assistance. Reviews and responds to applications within the prescribed timeframes verbally and/or in writing. Investigates financial information relating to the application for financial assistance.
  • Responds to inquiries in a timely fashion. Coordinates status reports to the management team. Acts as the liaison with internal departments, as well as external collection agencies.
  • Maintains and processes current hold bills to ensure timely adjustments and billing to patients occur. Processes adjustments based on reports delivered from leadership. Reviews and makes recommendations for high dollar financial assistance balances to leadership on a weekly basis. Ensures the master file database is updated and accurate. Tracks productivity as defined by management.
  • Coordinates all financial assistance application efforts with staff in partner departments. Performs account registration edits and account adjustments for the financial assistance program.
  • Acts as a backup when needed. Receives incoming calls from internal and external customers regarding billing issues in a timely and customer friendly manner. Meets with patients directly regarding billing issues and financial assistance questions. Receives incoming calls regarding outstanding balances as a result of statements sent. Performs reviews and researches procedures on billing issues on patient accounts.
  • Other duties as assigned.


MINIMUM EDUCATION & EXPERIENCE

  • Associate's degree and 2 years of relevant experience required
  • Or equivalent combination of education and experience

The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University's Mission to Learn, Discover, Heal, Create - and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status,or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.

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