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Remote Patient Account Representative Jobs in Rochester, NY

Athena

Remote Psychotherapist

Rochester, NY · Remote

$50K - $100K/yr

Flexible Spending Accounts (Health/Commuter) * Life Insurance Coverage and Malpractice Insurance ... The physical demands described here are representative of those that must be met by an employee to ...

Ralliant

Key Accounts Application Engineer

Fairport, NY · On-site +1

... Representatives to present the technical side of our products to customers. You'll work with the ... Knowledge in telecom techniques for remote device monitoring: TCP/IP, modem protocols, serial links ...

Deloitte

Epic Denials Management Operator

Rochester, NY · Remote

$17.75 - $23.75/hr

This compensation range is specific to the remote role and takes into account the wide range of ... and patient accounting systems. Review AR aging reports and work queues to identify unpaid and ...

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All JobsPatient Account Representative JobsRemote Patient Account Representative JobsRemote Patient Account Representative Jobs in Rochester, NY

Remote Patient Account Representative information

See Rochester, NY salary details

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How much do remote patient account representative jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for remote patient account representative in Rochester, NY is $21.13, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $22.55 per hour, depending on experience, location, and employer.

How to become a remote patient account representative?

To become a remote patient account representative, candidates typically need a high school diploma or equivalent, along with experience in medical billing, coding, or customer service. Familiarity with billing software and strong communication skills are important, and some employers may prefer certification such as Certified Patient Account Technician (CPAT). Training is often provided by employers, and the role usually requires the ability to work independently in a home office environment.

What is a remote patient account representative?

A Remote Patient Account Representative is a professional who manages patient billing and account inquiries for healthcare providers from a remote location. They are responsible for handling patient accounts, processing payments, resolving billing issues, and answering questions about insurance and financial assistance. These representatives often interact with patients over the phone or via email, ensuring accurate account information and a positive customer experience. Working remotely allows them to perform these duties from home or another offsite location, utilizing secure digital platforms and communication tools.

What are the key skills and qualifications needed to thrive as a remote patient account representative?

To thrive as a Remote Patient Account Representative, you need a solid understanding of medical billing, insurance claims, and account management, often backed by a high school diploma or associate degree in a related field. Familiarity with healthcare billing software, electronic health records (EHR) systems, and knowledge of HIPAA regulations are typically required. Strong communication, attention to detail, and problem-solving skills help you resolve patient inquiries and navigate complex billing issues. These competencies are critical for ensuring accurate account management, timely reimbursements, and positive patient experiences in a remote setting.

What are some common challenges faced by remote patient account representatives, and how can they be managed effectively?

Remote Patient Account Representatives often encounter challenges such as navigating complex billing systems, effectively communicating with patients who may be frustrated about their accounts, and staying organized while working independently from home. To manage these challenges, it's important to develop strong time management skills, maintain up-to-date knowledge of healthcare billing practices, and utilize secure communication tools to collaborate with team members. Regular virtual meetings and ongoing training can also help keep remote representatives connected and informed about updates in policies or procedures.

What is the difference between Remote Patient Account Representative vs Remote Medical Billing Specialist?

AspectRemote Patient Account RepresentativeRemote Medical Billing Specialist
CredentialsHigh school diploma or equivalent; some roles may require certification in medical billing or codingHigh school diploma; certification in medical billing/coding often preferred
Work EnvironmentHealthcare provider offices, hospitals, or insurance companies; remote options availableMedical billing companies, healthcare providers; primarily remote
Industry UsageHealthcare, insurance, hospital systems
Job FocusHandling patient accounts, verifying insurance, collecting paymentsProcessing medical claims, coding, and billing submissions

The Remote Patient Account Representative and Remote Medical Billing Specialist roles both operate within healthcare finance, often remotely. While the Patient Account Representative focuses on managing patient accounts and collections, the Medical Billing Specialist handles claims processing and coding. Both roles require similar certifications and work environments, making them closely related but distinct in daily responsibilities.

What are popular job titles related to Remote Patient Account Representative jobs in Rochester, NY? For Remote Patient Account Representative jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Remote Patient Account Representative jobs in Rochester, NY look for? The top searched job categories for Remote Patient Account Representative jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Remote Patient Account Representative jobs? Cities near Rochester, NY with the most Remote Patient Account Representative job openings:
Remote Patient Account Representative jobs near you
Infographic showing various Remote Patient Account Representative job openings in Rochester, NY as of July 2026, with employment types broken down into 84% Full Time, 11% Part Time, and 5% Contract. Highlights an 91% Physical, 3% Hybrid, and 6% Remote job distribution, with an average salary of $43,956 per year, or $21.1 per hour.

Price Estimation Rep III

University of Rochester

Rochester, NY • On-site, Remote

$21.40 - $28.89/hr

Full-time

Posted 24 days ago

University Of Rochester rating

8.3

Company rating: 8.3 out of 10

Based on 186 frontline employees who took The Breakroom Quiz

125th of 617 rated colleges and universities

Job description

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.
Job Location (Full Address):
Remote Work - New York, Albany, New York, United States of America, 12224
Opening:
Worker Subtype:
Regular
Time Type:
Full time
Scheduled Weekly Hours:
40
Department:
910401 Patient Self-Pay Services
Work Shift:
UR - Day (United States of America)
Range:
UR URC 206 H
Compensation Range:
$21.40 - $28.89
The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.
Responsibilities:
Assesses all aspects of providing an accurate estimate of both insurance coverage and out-of-pocket costs for all matters concerned with patient health care. Addresses inquiries related to the cost of health care service and/or billing inquiries.
ESSENTIAL FUNCTIONS
  • Evaluates and processes incoming Good Faith estimates, as well as incoming inquiries from internal and external customers from phone calls, emails, and correspondence. Explains and refers patients and/or families, as appropriate, to the UR Medicine Financial Assistance programs offered by the University. Explains other payment options that may be available and offered, as appropriate.
  • Obtains benefit information from third party payers to advise patients on their expected out-of-pocket costs related to deductibles, coinsurance, copayments or total charges if services are non-covered. Acts as liaison between patients and providers. Develops and utilizes contacts at all patient care locations to provide accurate information based on the provider or department.
  • Retrieves and disseminates the insurance fee schedule and insurance reimbursement matrixes. Performs contract reviews and ensures the proper reimbursement rates are utilized by determining if payments will be based on diagnosis-related group (DRG), Ambulatory Payment Classifications (APC), fee schedule, percentage of charges, or other defined methods.
  • Completes appropriate system documentation notes regarding the estimate provided to the patient. Provides and generates patient estimation letter which details the anticipated cost and patient responsibility for those services quoted. Has accountability for meeting departmental standards for accurate and timely financial estimation for traditional requests to both patients and providers. Has accountability for meeting Public Health Service Act standards and providing a Good Faith estimate.
  • Develops audit procedures to ensure the accuracy of the information given to customers. Completes reviews of estimates and services received to determine if there are any discrepancies in the rates quoted. Makes recommendations to leadership on how to correct these discrepancies in the future.
  • Other duties as assigned.

MINIMUM EDUCATION & EXPERIENCE
  • Bachelor's degree and 3 years of relevant experience required
  • Or equivalent combination of education and experience

The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University's Mission to Learn, Discover, Heal, Create - and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.

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