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Remote Patient Account Representative Jobs in Rochester, NY

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How much do remote patient account representative jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for remote patient account representative in Rochester, NY is $21.13, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $22.55 per hour, depending on experience, location, and employer.

What is a remote patient account representative?

A Remote Patient Account Representative is a professional who manages patient billing and account inquiries for healthcare providers from a remote location. They are responsible for handling patient accounts, processing payments, resolving billing issues, and answering questions about insurance and financial assistance. These representatives often interact with patients over the phone or via email, ensuring accurate account information and a positive customer experience. Working remotely allows them to perform these duties from home or another offsite location, utilizing secure digital platforms and communication tools.

What are the key skills and qualifications needed to thrive as a remote patient account representative?

To thrive as a Remote Patient Account Representative, you need a solid understanding of medical billing, insurance claims, and account management, often backed by a high school diploma or associate degree in a related field. Familiarity with healthcare billing software, electronic health records (EHR) systems, and knowledge of HIPAA regulations are typically required. Strong communication, attention to detail, and problem-solving skills help you resolve patient inquiries and navigate complex billing issues. These competencies are critical for ensuring accurate account management, timely reimbursements, and positive patient experiences in a remote setting.

What are some common challenges faced by remote patient account representatives, and how can they be managed effectively?

Remote Patient Account Representatives often encounter challenges such as navigating complex billing systems, effectively communicating with patients who may be frustrated about their accounts, and staying organized while working independently from home. To manage these challenges, it's important to develop strong time management skills, maintain up-to-date knowledge of healthcare billing practices, and utilize secure communication tools to collaborate with team members. Regular virtual meetings and ongoing training can also help keep remote representatives connected and informed about updates in policies or procedures.

What is the difference between Remote Patient Account Representative vs Remote Medical Billing Specialist?

AspectRemote Patient Account RepresentativeRemote Medical Billing Specialist
CredentialsHigh school diploma or equivalent; some roles may require certification in medical billing or codingHigh school diploma; certification in medical billing/coding often preferred
Work EnvironmentHealthcare provider offices, hospitals, or insurance companies; remote options availableMedical billing companies, healthcare providers; primarily remote
Industry UsageHealthcare, insurance, hospital systems
Job FocusHandling patient accounts, verifying insurance, collecting paymentsProcessing medical claims, coding, and billing submissions

The Remote Patient Account Representative and Remote Medical Billing Specialist roles both operate within healthcare finance, often remotely. While the Patient Account Representative focuses on managing patient accounts and collections, the Medical Billing Specialist handles claims processing and coding. Both roles require similar certifications and work environments, making them closely related but distinct in daily responsibilities.

How to become a remote patient account representative?

To become a remote patient account representative, candidates typically need a high school diploma or equivalent, along with experience in medical billing, coding, or customer service. Familiarity with billing software and strong communication skills are important, and some employers may prefer certification such as Certified Patient Account Representative (CPAR). Training is often provided by employers, and the role usually requires attention to detail and the ability to work independently in a remote setting.

What are the most commonly searched types of Patient Account Representative jobs in Rochester, NY?

The most popular types of Patient Account Representative jobs in Rochester, NY are:

What are popular job titles related to Remote Patient Account Representative jobs in Rochester, NY?

For Remote Patient Account Representative jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Remote Patient Account Representative jobs in Rochester, NY look for?

The top searched job categories for Remote Patient Account Representative jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Remote Patient Account Representative jobs?

Cities near Rochester, NY with the most Remote Patient Account Representative job openings:

Remote Patient Account Representative jobs near you
Infographic showing various Remote Patient Account Representative job openings in Rochester, NY as of July 2026, with employment types broken down into 84% Full Time, 11% Part Time, and 5% Contract. Highlights an 91% Physical, 3% Hybrid, and 6% Remote job distribution, with an average salary of $43,956 per year, or $21.1 per hour.

Full-Time Licensed Mental Health Counselor - Remote Position

Diversicare Health & Rehabilitation Center

Rochester, NY • Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 20 hours ago

Posted today

Job description

Position Overview

Diversicare Health & Rehabilitation Center is actively seeking a committed and skilled Licensed Mental Health Counselor who specializes in mood disorders to join our esteemed team. This full-time remote position allows you to make a significant impact in our client's lives while providing high-quality mental health services from the comfort of your home.

About the Organization

At Diversicare Health & Rehabilitation Center, we pride ourselves on delivering comprehensive mental health services, catering to a diverse clientele in Rochester, New York. Our practice, recognized for its compassionate and professional approach, is committed to improving the mental wellness of our patients. Our experienced team of healthcare professionals works collaboratively, ensuring comprehensive care through an integrated service delivery model.

Work Environment

This role offers the flexibility of remote work while being an integral part of our innovative Community Health Clinic. Our remote working environment is designed to foster connection and collaboration among team members through regular virtual meetings, case discussions, and professional enrichment activities. You will have access to digital tools and platforms that facilitate patient management and communication, enhancing your ability to deliver effective care.

Key Responsibilities
  • Conduct comprehensive assessments that accurately evaluate the severity, frequency, and duration of mood disorder symptoms in clients, ensuring a thorough understanding of their mental health landscape.
  • Develop customized treatment plans in collaboration with clients, taking into account their individual needs, therapy goals, and personal preferences.
  • Implement evidence-based therapeutic interventions, including Cognitive Behavioral Therapy (CBT) and Dialectical Behavior Therapy (DBT), to effectively address mood disorders.
  • Educate clients and their families about mood disorders, treatment options, and effective self-care strategies to foster understanding and support.
  • Regularly monitor client progress throughout the course of treatment, adjusting plans when necessary to better align with individual client responses and outcomes.
  • Work closely with psychiatrists and other healthcare professionals to provide integrated and cohesive care for our clients.
  • Engage in ongoing professional development to stay informed about the latest research and advancements in the field of mood disorders, ensuring that our therapeutic approaches are at the forefront of best practices.
  • Maintain meticulous documentation for all client sessions, assessments, and treatment plans, adhering to legal and ethical standards for confidentiality and record-keeping.
  • Contribute to case consultations, team meetings, and training sessions, fostering a culture of continuous learning and improvement within the practice.
  • Act as an advocate for clients, working to reduce stigma associated with mood disorders and promote mental health awareness within the community.
Patient Population / Client Focus

You will primarily work with individuals experiencing a range of mood disorders, including but not limited to depression, bipolar disorder, and anxiety-related conditions. Our diverse patient population involves clients from various cultural and socioeconomic backgrounds, requiring a nuanced understanding of the unique challenges they face. This role demands empathy, cultural competence, and an unwavering commitment to improving patient outcomes.

Qualifications
  • An accredited Master's or doctoral degree in Social Work, Marriage and Family Therapy, Mental Health Counseling, or Psychology.
  • A current and valid license as an LCSW, LMHC, or LMFT in the state of New York.
  • A strong foundation in evidence-based treatment modalities, specifically in CBT and DBT.
  • Excellent communication skills, with the ability to build rapport and trust with clients from varied backgrounds.
Preferred Experience
  • A minimum of two years of post-licensure experience specializing in the treatment of mood disorders.
  • Demonstrated expertise in psychopharmacology and the collaboration with psychiatrists to optimize treatment outcomes.
  • A proven track record of achieving positive clinical outcomes in mood disorder interventions.
Compensation and Benefits

The annual salary for this position ranges from USD 80,000 to 100,000, plus the opportunity for a sign-on bonus. In addition to competitive pay, we offer a comprehensive benefits package, which includes healthcare coverage (medical, dental, and vision) for you and your family, employer-matching retirement savings plans, and generous paid time off to ensure a healthy work-life balance.

Career Growth Opportunities

At Diversicare, we emphasize the continual professional development of our team members. As a Licensed Mental Health Counselor, you will have access to ongoing training and educational workshops specific to mood disorders, ensuring that your skills remain sharp and relevant. Furthermore, we provide clear pathways for career advancement within our organization, allowing you to take on leadership roles and expand your impact on the community.

Why Join Our Team

By joining Diversicare Health & Rehabilitation Center, you will become part of a collaborative and supportive work environment where your contributions matter. Our commitment to fostering teamwork and personal growth will empower you to achieve your professional goals while making real differences in the lives of our clients. If you are passionate about mental health and ready to take your career to the next level, we encourage you to apply.

Application Information

If you meet the qualifications and are excited about the opportunity to work with a dedicated team of professionals, we invite you to submit your resume. Get started today on a rewarding career path where you can truly make a difference!

Apply