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Ardent Health is a leading provider of healthcare in growing mid-sized urban communities across the U.S. With a focus on people and investments in innovative services and technologies, Ardent is passionate about making healthcare better and easier to access. Through its subsidiaries, Ardent delivers care through a system of 30 acute care hospitals, 24,000+ team members and more than 280 sites of care with over 1,800 affiliated providers across six states.

POSITION SUMMARY:  

The Senior Systems Engineer - Active Directory / Azure will be part of an experienced team of Systems Engineers who are responsible for securing, maintaining, and monitoring the health of the server environment throughout the enterprise, which encompasses conducting utilization studies and the establishment of fault notification processes, analyzing data to recognize trends and create automated proactive measures to prevent application downtime. Provides second and third level end-user support and mentors members of the Operations team. This position will work closely with other members of the Ardent Information Technology team to support the overall mission of the company and its long-term strategic business initiatives. This position is 100% remote. 

1. Provides senior-level support of Microsoft Systems and Services deployed in a Hybrid Environment
2. Provides mid-level support for Microsoft Windows Servers and infrastructure services.
3. Assists with the implementation of new technologies and verify that all procedural documentation is accurate, and that knowledge transfer from the engineering team is completed prior to any technology being placed in the production environment.
4. Acts as a contributor to enterprise level strategic projects, meeting milestone deadlines, and accomplishing project action items.
5. Administers data within corporate change, problem management and request systems; monitors assignment and completion of efforts documented in these systems; and properly escalates issues to management. Through escalations this role may serve as a point of contact for interactions with vendors on issue resolution.
6. Installs various types of software including operating systems and applications on a variety of hardware platforms including system updates, patches and configuration changes.
7. Analyzes monitoring data to recognize trends and create proactive solutions to prevent recurring issues
8. Serves as level 2 support of core infrastructure services utilizing the incident management ticketing system. Works closely with IT&S teams to resolve internal customer issues.

Education & Experience:

• Bachelor's Degree in IT or related field of study.
• Additional years of experience may substitute for the required education on a year-for-year basis.
• 4+ years of professional experience in information technology.
• PowerShell experience, preferred. 
• Prior healthcare experience. preferred.
• Microsoft / MCSE / Azure Training or Certification, preferred.

Knowledge, Skills & Abilities:

• Subject Matter Expert level knowledge of Active Directory Azure including Microsoft 365 services and the integration between cloud and on-premises.
• Mid-level knowledge of Microsoft Windows Server (2016, 2019, & 2022)
• Mid-level knowledge of core infrastructure services (DNS, DHCP, IIS, Group Policies, File Services, etc.)
• Working knowledge of highly available network solutions across multiple data centers.
• Ability to troubleshoot complex problems.
• Familiarity with healthcare data privacy and security regulations, such as HIPAA and HITECH.

Education & Experience:

• Bachelor's Degree in IT or related field of study.
• Additional years of experience may substitute for the required education on a year-for-year basis.
• 4+ years of professional experience in information technology.
• PowerShell experience, preferred. 
• Prior healthcare experience. preferred.
• Microsoft / MCSE / Azure Training or Certification, preferred.

Knowledge, Skills & Abilities:

• Subject Matter Expert level knowledge of Active Directory Azure including Microsoft 365 services and the integration between cloud and on-premises.
• Mid-level knowledge of Microsoft Windows Server (2016, 2019, & 2022)
• Mid-level knowledge of core infrastructure services (DNS, DHCP, IIS, Group Policies, File Services, etc.)
• Working knowledge of highly available network solutions across multiple data centers.
• Ability to troubleshoot complex problems.
• Familiarity with healthcare data privacy and security regulations, such as HIPAA and HITECH.