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Remote Medication Adherence Jobs (NOW HIRING)

ChenMed, LLC

Supervisor, Medication Adherence

Miami, FL · On-site +1

$15.25 - $18.75/hr

The Supervisor, Medication Adherence must always provide excellent customer service and will ... This is a fully remote position with benefits and bonus package included. ESSENTIAL JOB DUTIES ...

Exclusively Remote

Telephone triage nurses

Remote (Work from Home) Hours: Full-time, 3Pm-11pmSA (Monday Friday) Must Reside in South Africa ... medication adherence, appointment scheduling, and related care. All calls are processed through a ...

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How much do remote medication adherence jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for remote medication adherence in the United States is $17.61, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $18.75 per hour, depending on experience, location, and employer.

What is the difference between Remote Medication Adherence vs Remote Pharmacy Technician?

AspectRemote Medication AdherenceRemote Pharmacy Technician
CredentialsCertification in medication management or adherence programsState pharmacy technician license or certification
Work EnvironmentHealthcare settings, patient homes, telehealth platformsPharmacies, healthcare facilities, telepharmacy services
Employer & IndustryHealthcare providers, telehealth companies, pharmaceutical firmsRetail and hospital pharmacies, healthcare organizations
Job FocusMonitoring and improving patient medication adherence remotelyPreparing, dispensing, and managing medications remotely

Remote Medication Adherence specialists focus on supporting patients to follow their medication plans through remote monitoring and communication. In contrast, Remote Pharmacy Technicians handle medication preparation and management tasks remotely within pharmacy settings. While both roles require healthcare certifications and involve remote work, their core responsibilities differ significantly, with adherence roles emphasizing patient engagement and pharmacy technician roles focusing on medication processing.

What is a remote medication adherence specialist?

A Remote Medication Adherence specialist is a healthcare professional who helps patients follow their prescribed medication regimens using digital tools, phone calls, or telehealth services. They monitor if patients are taking their medications as directed, provide reminders and education, and identify potential barriers to adherence. By working remotely, these specialists can reach patients in their homes, improving outcomes and reducing hospital readmissions. Their role is crucial in supporting patients with chronic conditions who may struggle to manage multiple medications.

What are the key skills and qualifications needed to thrive as a remote medication adherence specialist?

To thrive as a Remote Medication Adherence Specialist, you need a background in healthcare or pharmacy, knowledge of medication regimens, and often a relevant certification such as a pharmacy technician or nursing credential. Familiarity with telehealth platforms, electronic medication management systems, and secure patient communication tools is typically required. Strong organizational skills, attention to detail, empathy, and effective communication are crucial soft skills for building rapport and ensuring patient compliance. These abilities ensure accurate monitoring, patient safety, and improved health outcomes in a remote care environment.

What are some common challenges faced by professionals in remote medication adherence roles and how can they be addressed?

Professionals in remote medication adherence roles often encounter challenges such as engaging patients who may be hesitant to communicate virtually, managing different technology platforms, and ensuring privacy and data security. Building rapport through clear, empathetic communication and providing user-friendly instructions can help address patient engagement issues. Staying updated on compliance protocols and collaborating closely with healthcare providers ensures smooth information flow and enhances patient outcomes. Regular training on digital tools and privacy regulations is also essential to overcome technical and legal challenges.
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Remote Medication Adherence jobs near you
Infographic showing various Remote Medication Adherence job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 15% Part Time, and 3% Contract. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $36,622 per year, or $17.6 per hour.

Supervisor, Medication Adherence

ChenMed, LLC

Miami, FL • On-site, Remote

$15.25 - $18.75/hr

Full-time

Re-posted 14 days ago

ChenMed rating

8.4

Company rating: 8.4 out of 10

Based on 40 frontline employees who took The Breakroom Quiz

1st of 240 rated social care providers

Job description

We're unique. You should be, too.
We're changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy?
We're different than most primary care providers. We're rapidly expanding and we need great people to join our team.
The Supervisor is accountable for onboarding and training the Medication Adherence Technicians, setting standards of excellence for the team, and supervising their performance; with the ultimate goal for patients to obtain an organized product they will understand allowing them to reduce or eliminate any adherence challenges. In addition, the Supervisor will be also responsible for acting as an Medication Adherence Technician him/herself. In that regard, he/she is also responsible for investigating why patients are late to pickup their refills, calling patients who do not have auto-refill to encourage them to enroll, close the loop for patients who have not picked up their medications on time by either routing to the care team to refill, determining if the patient has moved to an external pharmacy, or is no longer prescribed the medication.
The Supervisor, Medication Adherence must always provide excellent customer service and will approach every interaction with patients as an opportunity to support better health by ensuring they have addressed and are prepared to solve for barriers to patient medication adherence.
A successful Supervisor possesses a passion for working with seniors and embodies our patient promise. The Supervisor will serve our patients according to corporate policies and regulations, while achieving department quality, compliance, and productivity standards, ensuring a high level of customer service.
This is a fully remote position with benefits and bonus package included.
ESSENTIAL JOB DUTIES/RESPONISBILITIES:
Works in a fast-paced, structured call center environment
  • Understands and follows policies and procedures.
  • Makes appropriate and timely decisions according to department standards, procedures and policies.

Manages call center workload/execution
  • Sets the SOP for the workflow process for the Medication Adherence Call Center (MACC).
  • Determines the KPIs for the MACC.
  • Closes the loop completely for patient/care team issues related to medication refills.
  • Handles numerous phone contacts per day.

Manages tools and resources required to perform the duties for the MACC
  • Create a system that allows for monitoring the MACC's progress which will include the current Work In Progress (WIP) report.
  • Inform the developers if the Medication Adherence Tracking tool is not working properly.
  • Connect with the Part D payer connection, for external payer data that is not in the Medication Adherence Tracking tool.

Delegates work
  • Follows-up/assigns all messages left from the previous day.
  • Monitors Technician queues to maximize efficiencies.

Troubleshooting
  • Solves escalated pharmacy technician issues from the MACC team.

Administrative tasks
  • Assists in Coordinator schedule creation and schedule management.

Communication
  • Leads daily team meetings.
  • Communicates in an effective manner (oral and written).
  • Delivers an extraordinary customer experience by responding to inquiries and concerns.
  • Interacts with employees across various levels and departments.

Training
  • Assists in training preparation, set-up and delivery.
  • Trains new team members using job aides and virtual training sessions.
  • Monitors calls for quality assurance.
  • Maintains acceptable performance standards, including effectiveness, efficiency, and quality.
  • Other duties as assigned and modified at manager's or Director's discretion.

KNOWLEDGE, SKILLS AND ABILITIES:
  • Detailed knowledge and understanding of medication adherence practices, protocols, techniques, functions and processes.
  • Excellent interpersonal skills, telephone communications skills and pharmaceutical calculation skills
  • Excellent written, verbal, listening and interpersonal communication skills.
  • Must possess a customer service mindset with the ability to remain patient, calm and empathetic is challenging situations.
  • Ability to make sound decisions and conduct follow ups for problematic situations that may arise during the established process.
  • Ability to practice discretion and care on a regular basis when working with sensitive/confidential data pertaining to the patient, department, or company
  • Ability to interact with all levels of internal and external parties, to convey information correctly and always represent ChenMed and its entities in the most favorable manner
  • Proficient in Microsoft Office Suite products including Word, Excel, PowerPoint and Outlook, database, and presentation software.
  • Ability and willingness to travel locally, regionally, divisionally or domestically up to 10% of the time.
  • Ability to prioritize, organize, and multi-task.
  • Able to train personnel.
  • Scheduling experience.
  • Able to deal with a fast-paced environment.
  • Positive, cooperative, and collaborative attitude.
  • Spoken and written fluency in English.

EDUCATION AND EXPERIENCE CRITERIA:
  • GED or High School Diploma.
  • Must meet the following requirements:
    • Certification as a Pharmacy Technician or Medication Assistant AND
    • A minimum of 2 years of work experience in a medication dispensing/pharmacy setting AND
    • A minimum of 2 years of leadership/supervisory experience strongly preferred
  • Experience with Microsoft Office.
  • Experience with web-based customer relationship management systems.
  • Proficiency in keyboarding and navigating a windows environment.

PAY RANGE:
$22.0 - $31.42 Hourly
The posted pay range represents the base hourly rate or base annual full-time salary for this position. Final compensation will depend on a variety of factors including but not limited to experience, education, geographic location, and other relevant factors. This position may also be eligible for a bonuses or commissions.
EMPLOYEE BENEFITS
https://chenmed.makeityoursource.com/helpful-documents
We're ChenMed and we're transforming healthcare for seniors and changing America's healthcare for the better. Family-owned and physician-led, our unique approach allows us to improve the health and well-being of the populations we serve. We're growing rapidly as we seek to rescue more and more seniors from inadequate health care.
ChenMed is changing lives for the people we serve and the people we hire. With great compensation, comprehensive benefits, career development and advancement opportunities and so much more, our employees enjoy great work-life balance and opportunities to grow. Join our team who make a difference in people's lives every single day.
Current employees, if you want to apply to our internal career site, please click HERE
Current Contingent Worker please see job aid HERE to apply
#LI-Remote

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About ChenMed

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We're expanding healthcare equity across America. We're already in 15 states with 100+ medical centers. As a rapidly growing, physician-led organization, we have one central focus: rescue any and every senior from a healthcare system that has failed them. Our family of brands include Chen Senior Medical Center, JenCare Senior Medical Center, and Dedicated Senior Medical Center. Recently named a 2021 Best Places To Work and one of the only healthcare companies recognized in Fortune's 2020 "Change The World" list, ChenMed prides itself on creating a culture that enables career growth and promotes inclusion for all.

Industry

Health care and social assistance

Company size

5,001 - 10,000 Employees

Headquarters location

Miami, FL, US

Year founded

1985

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