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Remote Marketplace Jobs (NOW HIRING)

Vercel

Product Designer, Marketplace

San Francisco, CA · On-site +1

$172K - $258K/yr

You will own product design for Vercel Marketplace and Vercel Connect, the products that help ... If you're located beyond that distance, the role is fully remote. For location-specific details ...

Collectorsuniverse

Marketplace Trust and Safety Manager

$110K - $180K/yr

For remote roles, and at our discretion, candidates may be asked to participate in an on-site ... Marketplace is a new organization at Collectors, including PSA Exchange and eBay consignment. We're ...

Upstart

Principal Software Engineer, Capital Marketplace

$138K - $185K/yr

As the leading AI lending marketplace, we partner with banks and credit unions to expand access to ... Remote, San Mateo, Columbus, Austin Time Zone Requirements - This team operates across all U.S ...

Sanuk

Marketplace Experience Associate - NYC UGG

$73K - $91K/yr

NYC (Remote) The Role As a Marketplace Experience Associate, you'll ensure UGG is positioned as a best-in-class brand within your city, delivering elevated consumer experiences across all physical ...

Fleetio

Senior Software Engineer, Marketplace Payments

$125K - $165K/yr

Fleetio's Marketplace is a comprehensive platform that facilitates our customers to easily find and ... This is a remote opportunity and is open to candidates in the United States, Canada, or Mexico. Who ...

Axios

Account Manager, Local Marketplace

$70K - $80K/yr

Marketplace is currently lives in Charlotte, NC, with plans to expand into additional Axios Local ... Because this is a remote-optional job posting, this salary range takes into account all possible ...

Vercel

Product Designer, Marketplace

San Francisco, CA · On-site +1

You will own product design for Vercel Marketplace and Vercel Connect, the products that help ... If you're located beyond that distance, the role is fully remote. For location-specific details ...

Hadley Designs

Marketplace Expansion Manager

Hadley Designs is seeking an Marketplace Expansion Manager to take full ownership of a multi ... Remote Full Time Work * Flexible Schedule * Regular Interaction with CEO * Established Company ...

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Remote Marketplace information

What is a remote marketplace?

A Remote Marketplace job typically refers to roles that involve managing or supporting online marketplaces, such as e-commerce platforms, from a remote location. These jobs can include positions like marketplace manager, account manager, customer support, or listing specialist, and mainly focus on tasks like overseeing product listings, optimizing sales, handling customer inquiries, and coordinating with vendors—all done virtually. Remote Marketplace professionals use digital tools to ensure the smooth operation and growth of online storefronts without needing to be physically present at a company office.

What are some common challenges faced by professionals working in a remote marketplace role, and how can they be addressed?

Professionals in remote marketplace roles often face challenges such as effective communication across different time zones, maintaining collaboration with team members, and adapting to rapidly changing platform policies or customer demands. To overcome these, it's important to leverage digital collaboration tools, establish clear communication protocols, and stay updated on industry trends through regular training. Building strong relationships with both internal teams and external partners also helps in navigating the dynamic environment of online marketplaces.

What are the key skills and qualifications needed to thrive as a remote marketplace manager, and why are they important?

To thrive as a Remote Marketplace Manager, you need expertise in e-commerce operations, digital marketing, and data analytics, often supported by experience with online marketplaces and a relevant degree. Familiarity with platforms like Amazon, eBay, or Shopify, as well as proficiency in analytics tools and inventory management systems, is essential. Strong communication, problem-solving, and organizational skills help manage remote teams and build effective vendor relationships. These competencies are crucial for optimizing sales, ensuring smooth operations, and driving business growth in a competitive online marketplace environment.

What is the difference between Remote Marketplace vs Remote Customer Service Representative?

AspectRemote MarketplaceRemote Customer Service Representative
Required CredentialsVaries; often includes basic tech skills, sometimes certifications in e-commerce or salesHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentOnline platform connecting freelancers or sellers with clientsHome office or call center handling customer inquiries
Employer & Industry UsageE-commerce, freelance marketplaces, online sales platformsRetail, tech companies, service industries
Search & Comparison IntentLooking for online selling or freelance opportunitiesSeeking remote customer support roles

Remote Marketplace involves platforms where individuals sell products or services online, often requiring basic tech skills. Remote Customer Service Representatives handle customer inquiries remotely, typically in a support or call center setting. While both are remote roles, they serve different functions and industries, with the former focused on sales and transactions, and the latter on customer support.

More about Remote Marketplace jobs

What cities are hiring for Remote Marketplace jobs?

Cities with the most Remote Marketplace job openings:

What are the most commonly searched types of Marketplace jobs?

The most popular types of Marketplace jobs are:

What states have the most Remote Marketplace jobs?

States with the most job openings for Remote Marketplace jobs include:

What job categories do people searching Remote Marketplace jobs look for?

The top searched job categories for Remote Marketplace jobs are:

Remote Marketplace jobs near you
Infographic showing various Remote Marketplace job openings in the United States as of September 2026, with employment types broken down into 65% Full Time, 26% Part Time, 8% Contract, and 1% Nights. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.

Marketplace Domain Subject Matter Expert (SME)

Baltimore, MD • Remote

Computer World Services
IT Services • 51 - 200 employees
Learn more about Computer World Servicesexternal

Full-time

Re-posted 18 days ago

Job description

CWS is pursuing the CMS Marketplace Service Desk (MSD) opportunity. The MSD supports the Center for Consumer Information and Insurance Oversight (CCIIO) by providing technical assistance to issuers, agents and brokers, Application Development Organizations (ADOs), state agencies, and other Affordable Care Act (ACA) Marketplace stakeholders. 

The Marketplace Domain SME is a key position responsible for providing deep subject matter expertise in the ACA Health Insurance Marketplace, Qualified Health Plan (QHP) certification, and CCIIO program operations. This individual will serve as the resident domain authority for our MSD team - ensuring service desk operations, knowledge management content, training curricula, and stakeholder communications reflect accurate, current Marketplace policy and regulatory knowledge. 

Key Tasks & Responsibilities

Marketplace Domain Expertise and Advisory 

  • Serve as the MSD team's primary subject matter authority on ACA/ Patient Protection and ACA (PPACA) policy, regulation, and CCIIO program operations 

  • Monitor and interpret annual Notice of Benefit and Payment Parameters (NBPP), plan year guidance, and CCIIO policy updates; brief operations staff on changes affecting MSD scope 

  • Provide expert guidance on QHP certification cycle requirements, issuer obligations, and CMS-issuer relationship management 

  • Support Tier 2 and Tier 3 escalation resolution for complex policy, regulatory, and plan management inquiries 

Knowledge Management 

  • Lead development and maintenance of the MSD knowledge base, ensuring accuracy and currency of articles and related materials 

  • Author and review Tier 1-3 resolution guides, Standard Operating Procedures (SOP), and escalation playbooks for Marketplace-specific issue categories 

  • Ensure knowledge base content reflects current plan year policies, system changes, and issuer/agent-broker guidance 

  • Coordinate with AI/automation tools team to ensure triage bots and self-service content accurately reflect current Marketplace guidance 

Training and Staff Development 

  • Design and deliver Marketplace domain training and mentorship for MSD Customer Service Representatives and Senior Analysts onboarding and annually for plan year refreshers and surge-readiness training materials 

Stakeholder and Account Management Support 

  • Support Account Manager in issuer communications, onboarding, and annual QHP certification cycle outreach 

  • Contribute domain expertise to CMS-facing deliverables including monthly reports, escalation summaries, and continuous improvement recommendations 

  • Assist in preparing CMS briefings on Marketplace issue trends, emerging policy questions, and stakeholder feedback patterns 

Education & Experience
Education
  • Bachelor's degree required in health policy, public administration, public health, business administration, information technology, or a related field 

Experience 

  • Minimum 5 years of direct experience supporting CMS CCIIO Marketplace operations, QHP certification, issuer relations, or ACA plan management 

  • Direct experience on the CMS Marketplace Service Desk (MSD) or a closely adjacent CCIIO program  

  • Demonstrated expertise in QHP certification processes, including HIOS/MPMS submission workflows, plan management requirements, and issuer compliance obligations 

  • Experience developing or maintaining knowledge management content, SOPs, or training materials in a federal help desk or program support environment 

  • Excellent written and verbal communication skills; experience preparing federal deliverables, briefings, or policy documents 

Technical Knowledge 

  • In-depth knowledge of HIOS (Health Insurance Oversight System), MPMS (Marketplace Plan Management System), and/or SERFF as used in the QHP certification process 

  • Familiarity with CMS Marketplace Quality Initiatives: Quality Rating System (QRS), QHP Enrollee Survey, and Quality Improvement Strategy (QIS) 

  • Working knowledge of ACA/PPACA statute, associated federal regulations, and annual CCIIO guidance documents 

  • Understanding of CCIIO stakeholder ecosystem  

Preferred Qualifications 

  • Prior key personnel designation on a CMS or federal health IT service desk contract 

  • Experience with ITSM platforms (ServiceNow or equivalent) in a federal service desk environment 

  • Experience with AI-assisted knowledge management tools or chatbot/virtual agent content development 

  • Established relationships within the CCIIO/Marketplace contractor or federal program community 

Certifications
  • PMP, ITIL Foundation, or equivalent project/service management certification preferred 
Security Clearance
  • Must be able to obtain a federal Public Trust, Moderate Background Investigation (MBI), or higher clearance 
Other (Travel, Work Environment, DoD 8570 Requirements, Administrative Notes, etc.)

  • Remote / Telework with occasional work at CMS CCIIO (Baltimore, MD) 

  • Ability to work Eastern Time Zone hours, including flexible scheduling during open enrollment surge periods (October-January) 

  • Potential travel for meetings to locations throughout Baltimore, MD and/or Washington, DC areas 

$145,000 - $205,000 a year

The offered rate will be based on the selected candidate's knowledge, skills, abilities and/or experience and in consideration of internal parity. The posted range is appropriate for a typical candidate meeting, at a minimum, all the core requirements of the position. 

Computer World Services is an affirmative action and equal employment opportunity employer. Current employees and/or qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, disability, protected veteran status, genetic information or any other characteristic protected by local, state, or federal laws, rules, or regulations.

Computer World Services is committed to the full inclusion of all qualified individuals. As part of this commitment, Computer World Services will ensure that individuals with disabilities (IWD) are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources at [email protected].

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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