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Remote Loyalty Jobs in California (NOW HIRING)

Numi Organic Tea

Senior Marketing Manager (remote)

Oakland, CA · Remote

  • Medical

  • Dental

  • Vision

  • Retirement

This position is remote for those living outside of the Bay Area. For those living in the Bay Area ... Manage online loyalty programs like subscription boxes and rewards programs. * Partner with Finance ...

New

BMD

Channel Marketing Manager

Galt, CA · Remote

Customer events that build relationships and brand loyalty * Go-to-market execution for new product ... Remote (Midwest preferred) * Travel as needed

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All JobsLoyalty JobsRemote Loyalty JobsRemote Loyalty Jobs in California

Remote Loyalty information

What is a remote loyalty?

Remote Loyalty jobs are positions in which professionals work from a remote location—often from home or anywhere with internet access—to manage loyalty programs and customer retention strategies for businesses. These roles typically involve developing and executing initiatives that encourage repeat business, analyzing customer data, and communicating with customers to increase engagement and satisfaction. Common job titles include Loyalty Program Manager, Customer Loyalty Specialist, and Loyalty Marketing Coordinator. Remote Loyalty professionals use digital tools and platforms to track program performance and collaborate with internal teams. This setup offers flexibility while still enabling effective management of customer loyalty programs.

What is the difference between Remote Loyalty vs Remote Customer Service Representative?

AspectRemote LoyaltyRemote Customer Service Representative
Required CredentialsCustomer service experience, loyalty program knowledgeCustomer service experience, communication skills
Work EnvironmentCustomer loyalty programs, CRM systemsCall centers, support tickets, live chat
Employer & Industry UsageRetail, hospitality, e-commerceRetail, telecom, tech companies
Common Search & Comparison IntentUnderstanding loyalty program rolesCustomer support roles

Remote Loyalty focuses on managing and enhancing customer loyalty programs, requiring knowledge of CRM systems and loyalty strategies. Remote Customer Service Representative handles general customer inquiries, support, and issue resolution. While both roles involve customer interaction, Remote Loyalty is specialized in retention strategies, whereas Remote Customer Service is broader in support functions.

How does a remote loyalty specialist typically collaborate with cross-functional teams to enhance customer retention programs?

As a Remote Loyalty Specialist, you’ll frequently work with marketing, customer service, and data analytics teams to design and optimize loyalty initiatives. Effective communication and coordination are key, as you’ll often participate in virtual meetings, share customer insights, and help develop targeted campaigns. Building strong relationships remotely and using collaboration tools is essential to ensure alignment on program goals and deliver a seamless customer experience.

What are the key skills and qualifications needed to thrive as a remote loyalty specialist?

To excel as a Remote Loyalty Specialist, you need strong customer service expertise, data analysis skills, and familiarity with loyalty program management, often supported by experience in hospitality or retail. Proficiency with CRM platforms, customer engagement tools, and loyalty program software like Salesforce or LoyaltyLion is typically required. Outstanding communication, problem-solving abilities, and self-motivation are critical soft skills for building lasting customer relationships and working independently. These competencies are vital for driving customer retention, ensuring program success, and achieving business goals in a remote environment.

What are the most commonly searched types of Loyalty jobs in California?

The most popular types of Loyalty jobs in California are:

What are popular job titles related to Remote Loyalty jobs in California?

For Remote Loyalty jobs in California, the most frequently searched job titles are:

What job categories do people searching Remote Loyalty jobs in California look for?

The top searched job categories for Remote Loyalty jobs in California are:

What cities in California are hiring for Remote Loyalty jobs?

Cities in California with the most Remote Loyalty job openings:

Remote Loyalty jobs near you

Retention Marketing Manager (US - REMOTE)

Kindred Bravely

Oceanside, CA • On-site, Remote

$100K - $115K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 12 days ago

Job description

Kindred Bravely, together with its sister brand Storq, is looking for a data-driven and innovative Retention Marketing Manager to lead lifecycle marketing strategies that increase retention, maximize customer lifetime value, and deepen engagement across both brands.
About Us:
Trusted by millions of moms since 2015, Kindred Bravely thoughtfully designs award-winning maternity, postpartum, breastfeeding, and baby essentials that offer unparalleled comfort and intuitive function, allowing moms to feel supported, empowered, and more like themselves. In January 2026, Kindred Bravely acquired Storq, a fellow mom-founded brand celebrated for its stylish, thoughtfully designed maternity, nursing, and baby gear essentials.Together, the two brands support parents through every stage of early parenthood, from pregnancy through postpartum and into the toddler years and beyond.
The Opportunity:
Kindred Bravely is looking for a data-driven, collaborative, and creative Retention Marketing Manager to lead our retention marketing efforts across both Kindred Bravely and Storq. The ideal candidate will have a strong background in E-Commerce analytics, hands-on experience in email, SMS, direct mail and other retention marketing channels, with a proven track record of driving measurable retention improvement. Reporting directly to the Sr. Director of Marketing, you will play a key role in shaping the future of our lifecycle marketing strategy across both Kindred Bravely and Storq; developing and executing Email, SMS, and loyalty strategies to improve customer engagement, retention, and lifetime value for both brands, while identifying new opportunities to drive growth.
We are looking for someone who...
  • Is exceptional at whatever they do. You proactively seek to solve problems, find solutions, and uncover new opportunities. This is the most important factor in your success. You must be a self-starter who is always seeking to improve.
  • Is innovative. You have a retention marketing playbook, but you know how to adapt based on the customer lifecycle and the data at hand.
  • Is intellectually curious. You love to learn and grow both personally and professionally.
  • Is a finisher. You must love the details of your work, and work dutifully to ensure tasks are complete, accurate, and on deadline.
  • Is collaborative. You love to understand the full customer journey and work cross functionally to ensure the best customer experience at every touchpoint.
  • Is hands-on. You roll up your sleeves to dig into data, build reports, set up segments, and test flows in the pursuit of improving her brand experience.

Responsibilities Include (but are not limited to):
  • Own and drive the overarching retention strategy across key channels, including email, SMS, direct mail, and other retention channels for both Kindred Bravely and Storq, ensuring cohesive and data-driven campaigns that enhance customer engagement and retention for each brand.
  • Utilize advanced data analytics from multiple platforms (Klaviyo, Shopify, Lifetimely, Claude, etc) to identify customer insights, trends, and opportunities for improving customer retention and loyalty.
  • Continuously improve email and SMS campaign performance through advanced segmentation strategies, personalization, and A/B testing, driving higher engagement, conversion rates, and improved customer retention.
  • Manage and test behavioral-based marketing automation via email and SMS to improve conversion and find new retention revenue opportunities.
  • Utilize subscriber behavioral data to identify high-value customer segments and develop targeted marketing strategies to increase revenue and reduce churn.
  • Oversee on-site lead capture efforts with a comprehensive lead nurturing strategy, optimizing conversion rates and customer acquisition through personalized, data-backed approaches.
  • Partner with the Paid Media team to identify customer opportunities and co-create innovative strategies for re-engagement, driving customer loyalty and reducing churn.
  • Own weekly and monthly reporting across all retention channels, continuously analyzing performance metrics to identify optimization opportunities and enhance campaign results.
  • Oversee email and SMS marketing calendar and go-to-market strategy in partnership with the Email Marketing Specialist.
  • Collaborate with Site Merchandising and Paid Media to implement learnings and improve customer experience,
  • Conduct customer surveys, analyze findings, and work with cross-functional partners to act on insights, ensuring feedback is integrated into future marketing initiatives.
  • Refine customer journey maps, identifying critical touchpoints and areas for improvement across the lifecycle.
  • Manage and mentor the Email Marketing Specialist, fostering a collaborative and high-performing CRM marketing function.

Experience:
  • Bachelor's degree in a related field (e.g. Marketing, Communications, Business).
  • 5+ years hands-on experience managing email, SMS, and loyalty programs in DTC eCommerce, preferably within apparel, wellness, or CPG brands.
  • Team management experience
  • Klaviyo and Shopify experience preferred
  • Experience with a wide range of loyalty and referral platforms a plus
  • Exceptional data analysis and Excel skills.
  • Proficiency in GA4.
  • Effective communication and presentation skills.

Why Join Kindred Bravely?
  • Be part of a mission-driven company that is making a meaningful difference in the lives of moms.
  • Competitive salary and benefits package.
  • Fully remote team with collaborative work environment.

Benefits:
  • Employer-sponsored Medical, Dental, Vision as well as voluntary benefits including life Insurance, Critical Illness Insurance, and Healthcare and Dependent Care FSAs.
  • 4% Retirement matching after 6 months of employment.
  • Paid parental leave program after 1 year.
  • Monthly "Random Act of Generosity".
  • 40% off product discounts on the Kindred Bravely and Storq website and 15% off for friends and family!

Schedule: Full Time
Education: Bachelor's degree in a related field (e.g., Marketing, Communications).
Location: US - Remote
Salary: $100 - $115k annually, depending on experience.

Apply