About the Role
As a Regional Loyalty Lead you will drive loyalty performance within your designated markets through the execution of in-store training, support, and associate development. You will support Territory Loyalty Managers in effectively developing store teams at the ground level and in driving results through various in-store visits and training formats.
What You’ll Do
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Routinely visit stores within designated markets to host a variety of in-store training and conduct observations
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Develop strong relationships with designated Store Managers, Assistant Store Managers and Service Supervisors
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Prioritize credit outlier stores in partnership with Territory Loyalty Managers (TLMs) to drive incremental improvement and consistency throughout the territory
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Execute Leader of Duty and Associate training in the field at selected stores in conjunction with TLMs and District Managers
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Develop New Hire training plans within stores to ensure a Culture of Credit from day one
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Manage and lead District contests and provide District Managers and Regional Managers with associate engagement resources
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Use analytics to identify store opportunities and work with Store Leaders to build effective store action plans to drive improvement
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Utilize associate performance reports to provide consistent associate recognition
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Communicate reporting and engagement opportunities to TLMs
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Gather feedback and insights while in the field to provide TLMs with actionable information to improve solicitation best practices
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Actively drive and support credit performance in stores during key timeframes
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Additional task may be assigned
What Skills You Have
Required
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Retail store management experience, with a demonstrated track record of delivering results and building strong teams
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Excellent writing, communication and presentation skills with the ability to present to top leadership with confidence and clarity
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Ability to collaborate and work cross-functionally
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Strong customer focus and customer-centric mindset
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Proactive, self-starter who can work well both independently and as part of a team
Preferred
Special Requirements
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Remote location, you will need to be self-guided and results-focused
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75% travel within designated territory