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Remote L3 Support Engineer Jobs in Tennessee (NOW HIRING)

Civil Engineer

Oak Ridge, TN ยท On-site +1

Professional Engineer License or progress toward obtaining Professional Engineer (PE) licensure Work Location This position is designed to support either in-office or remote work, with a strong ...

... s Full-Stack Engineer with expertise in IaC (Terraform), Helm, MySQL, Kubernetes, and CI/CD ... Provision and support configuration of relational databases with an emphasis on high availability ...

As an Electrical Engineer in the Oak Ridge office, you will perform a variety of electrical ... Work Location This position is designed to support either in-office or remote work, with a strong ...

Remote Worker - Georgia, Building Envelope - Corp Nashville, TN, Remote Worker - Alabama, Remote ... Provide additional support to the project and business involving cost and manufacturing accounting ...

The Senior Civil Engineer will be responsible for leading the planning, design, permitting, and ... support either in-office or remote work, with a strong preference for the successful candidate to ...

We are looking for a Structural Engineer to participate in the design process, assisting in ... DOE Experience Work Location This position is designed to support either in-office or remote work ...

The engineer will play a key role in supporting branch office moves, standard network refreshes, and remote remediation projects, ensuring network availability, security, and performance standards ...

The engineer will play a key role in supporting branch office moves, standard network refreshes, and remote remediation projects, ensuring network availability, security, and performance standards ...

Become a part of our caring community (Remote in posted locations) We are seeking a hands-on Cyber Security Engineer 2 to join the Product Security Tools team. This role will support the engineering ...

Become a part of our caring community (Remote in posted locations) We are seeking a hands-on Cyber Security Engineer 2 to join the Product Security Tools team. This role will support the engineering ...

Showing results 41-60

Remote L3 Support Engineer information

What is a remote L3 support engineer?

Remote L3 Support Engineers, also known as Level 3 support engineers, are specialized IT professionals who handle the most complex technical issues that cannot be resolved by lower-tier support teams (L1 and L2). Working remotely, they diagnose and solve advanced software, hardware, or network problems, often collaborating with developers or product teams. Their expertise is crucial for resolving critical incidents, providing root cause analysis, and implementing long-term solutions. They may also create documentation and offer guidance to other support levels to prevent recurring issues.

What are the key skills and qualifications needed to thrive as a remote L3 support engineer?

To thrive as a Remote L3 Support Engineer, you need advanced troubleshooting skills, in-depth knowledge of operating systems and networks, and typically a degree in computer science or related field. Expertise with ticketing systems, remote desktop tools, scripting languages, and certifications such as CompTIA Network+ or Microsoft Certified Solutions Expert (MCSE) are highly valuable. Strong analytical thinking, communication, and customer service skills help in resolving complex issues and collaborating with both clients and internal teams. These abilities ensure timely resolution of critical problems, maintain system reliability, and enhance client satisfaction in a remote support environment.

What are the main challenges faced by remote L3 support engineers, and how can candidates prepare for them?

Remote L3 Support Engineers often face complex technical issues that require in-depth troubleshooting and collaboration across multiple teams. One common challenge is diagnosing problems without physical access to hardware, which demands strong analytical skills and effective use of remote diagnostic tools. Additionally, balancing multiple high-priority incidents while maintaining clear communication with clients and internal stakeholders is essential. Candidates can prepare by gaining hands-on experience with remote support technologies, practicing clear documentation, and developing strong problem-solving abilities.

What is the difference between Remote L3 Support Engineer vs Remote Network Support Engineer?

AspectRemote L3 Support EngineerRemote Network Support Engineer
Required CredentialsTypically certifications like CompTIA Network+, Cisco CCNA, or equivalentSimilar certifications such as Cisco CCNA, CompTIA Network+
Work EnvironmentProvides advanced technical support, troubleshooting complex issues, often in IT or tech companiesFocuses on network infrastructure, troubleshooting network problems remotely
Employer & Industry UsageUsed in IT service providers, tech companies, and enterprise support teamsCommon in telecom, internet service providers, and large corporate networks

The Remote L3 Support Engineer and Remote Network Support Engineer roles share similar certifications and work environments, often overlapping in technical skills. However, L3 engineers handle broader, more complex issues across various systems, while Network Support Engineers specialize specifically in network infrastructure and connectivity problems.

What are the most commonly searched types of L3 Support Engineer jobs in Tennessee?

The most popular types of L3 Support Engineer jobs in Tennessee are:

What are popular job titles related to Remote L3 Support Engineer jobs in Tennessee?

For Remote L3 Support Engineer jobs in Tennessee, the most frequently searched job titles are:

What job categories do people searching Remote L3 Support Engineer jobs in Tennessee look for?

The top searched job categories for Remote L3 Support Engineer jobs in Tennessee are:

What cities in Tennessee are hiring for Remote L3 Support Engineer jobs?

Cities in Tennessee with the most Remote L3 Support Engineer job openings:

Senior Power Systems Engineer - Modeling & Analytics (Remote)

ICF

Nashville, TN โ€ข On-site, Remote

$100K - $138K/yr

Full-time

Retirement

Re-posted 10 days ago


Job description

Title: Senior Power Systems Engineer - Modeling & Analytics

Location: Remote US

Ready to make a difference?

ICF is seeking a Senior Power Systems Engineer to lead a growing team and help shape the future of electric utility solutions through advanced power systems modeling and analytics.

We are a relentlessly client-focused group who are re-imagining, re-designing, and re-engineering the way electric utilities tackle industry problems. Our team is comprised of passionate and innovative people who are constantly looking for ways to provide better quality engineering services for our clients.

Why you'll love working here:

  • Quality of life:Fully remote, flexible schedule, work-life balance

  • Investment of the community:Donation matching, volunteer opportunities

  • Investment in you:Tuition reimbursement, access to professional development resources, 401k matching, Employee Stock Purchase Plan

  • And many, many more(Ask your recruiter for more details!)

The Ideal Candidate

  • Highly motivated engineer who takes pride in delivering exceptional services and ensuring projects are completed accurately and on schedule

  • Proactive team leader who understands how to motivate, direct, and manage the work of others

  • Strong communicator who effectively defines and prioritizes group objectives, trains and mentors individually and collectively, and contributes to a positive team dynamic

  • Demonstrates initiative, self-sufficiency, and the ability to work productively from a home office without direct supervision

  • Committed to continuous learning and process improvement, consistently seeking opportunities to enhance quality and efficiency

  • Embraces new responsibilities and eagerly acquires new skill sets as needed to support evolving project demands.

What you will be doing:

  • Team and client management

    • Leading and managing a small, skilled team in power systems modeling and analytics for utility clients

    • Mentoring and training less experienced engineers in power engineering theories and principles

    • Working toward continuous improvement of job-related engineering, technical and professional knowledge and skills, and overall individual and team performance

    • Project management tasks such as forecasting, tracking hours, budgeting, milestones, scheduling meetings, delegating tasks, etc

    • Interact with prospective clients to demonstrate ICF's expertise and attract new business

    • Develop scopes of work, project timelines, and budget estimates

    • Participate in weekly meetings with clients to deliver project status updates

  • Engineering responsibilities

    • Create, revise, and maintain transmission short circuit models in programs like CAPE and ASPEN

    • Create, revise, and maintain transmission power flow models in programs like PSSE and PSCAD

    • Create, revise, and maintain distribution system modeling in programs like CYME, Synergi, and WindMil

    • Perform Arc Flash analysis of facilities to calculate hazard ratings

    • Analyze transmission line modeling based on LiDAR and 3D models in programs like PLS-CADD

    • Perform voltage imbalance analysis in programs like PSCAD

    • Calculate thermal ampacity ratings for conductors and equipment according to standards such as FAC-008, FERC-881, and relevant IEEE standards

    • Write thorough technical reports summarizing findings of analyses

    • Develop automation scripts to improve the efficiency and accuracy of any and all of the above tasks, using languages such as Python, SQL, and VBA

What you need to have (minimum qualifications):

  • Bachelor's degree in electrical engineering, Power Engineering or related field

  • 8+ years of experience in electrical engineering theories and principles, i.e. transmission and distribution system modeling, short circuit and power flow analysis, arc flash hazard calculations, voltage imbalance studies, and/or thermal ampacity ratings

  • 5+ years of experience working at an electric utility, such as an investor-owned utility, municipal utility, or electric cooperative

What we'd like you to have (preferred qualifications):

  • Master's degree in electrical engineering, Power Engineering or related field

  • 12+ years of experience in electrical engineering theories and principles, i.e. transmission and distribution system modeling, short circuit and power flow analysis, arc flash hazard calculations, voltage imbalance studies, and/or thermal ampacity ratings

  • People management and mentorship experience

  • Experience directing and reviewing the work of others for quality assurance and delivering constructive feedback

  • Knowledge of the practical application of industry standards such as: IEEE, ANSI, NERC and FERC regulations

  • Experience in scripting in Python to automate analyses in power systems softwares

  • Ability to plan and manage assignments and clearly communicate barriers to complete tasks on budget/schedule

  • Initiative to embrace continuous learning toward becoming an expert on the programs and technology you represent

  • Proficiency in computer software tools to model engineering problems, program automation systems, and preparing spreadsheet-based analyses and automation

To learn more about this team and how our grid engineering solutions help electric utilities balance cutting-edge technology with cost-efficiency and reliability > ICF Power Delivery Services

#GEA25

#POWERDELIVERY

#INDEED

#LI-CC1


Bot and Third-Party Applications

Please note that this application must be submitted directly by the applicant for consideration.Failure to do so may result in the application being excluded for consideration.Applicants needing an accommodation for disability or religious purposes in connection with the application process should contactCandidateaccommodation@icf.comfor assistance.

Working at ICF

ICF is a global advisory and technology services provider, but we're not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.

We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer.Together, our employees are empowered to share theirexpertiseand collaborate with others to achieve personal and professional goals. For more information, please read ourEEOpolicy.

We will consider for employment qualified applicants with arrest and conviction records.

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals withsincerely heldreligious beliefs, in all phases of the application and employment process. To requestan accommodation,please emailCandidateaccommodation@icf.comand we will be happy toassist. All information you provide will be kept confidential and will be used only to the extentrequiredto provide needed reasonable accommodations.

Read more aboutworkplacediscriminationrightsor our benefit offerings which are included in theTransparency in (Benefits) CoverageAct.

Candidate AI Usage Policy

At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate orassistwith responses during interviews (whether in-person or virtual) is notpermitted. This policy is in place tomaintainthe integrity and authenticity of the interview process.

However, we understand that some candidates may require accommodationthat involves the use of AI. Ifsuch anaccommodation is needed, candidates are instructed to contact us in advance atcandidateaccommodation@icf.com. Weare dedicated to providingthe necessary support to ensure that all candidates have an equal opportunity to succeed.


Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.

The pay range for this position based on full-time employment is:

$107,959.00 - $222,072.00Tennessee Remote Office (TN99)