Call Center Team Lead
Boca Raton, FL ยท Remote
Your responsibilities will include managing staff, developing key performance indicators, and ... remote position.
Boca Raton, FL ยท Remote
Your responsibilities will include managing staff, developing key performance indicators, and ... remote position.
Boca Raton, FL ยท Remote
Your responsibilities will include managing staff, developing key performance indicators, and ... remote position.
This remote position involves building relationships with clients in finance and compliance sectors ... sales strategies, managing key performance indicators, and a strong background in business ...
This remote position involves building relationships with clients in finance and compliance sectors ... sales strategies, managing key performance indicators, and a strong background in business ...
Create and manage performance review processes, key performance indicators (KPIs), and quality assurance programs.
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Create and manage performance review processes, key performance indicators (KPIs), and quality assurance programs.
This remote role focuses on redesigning recruiting analytics dashboards for high-volume hiring ... to define key performance indicators. The role offers a competitive hourly rate with a ...
This remote role focuses on redesigning recruiting analytics dashboards for high-volume hiring ... to define key performance indicators. The role offers a competitive hourly rate with a ...
Phoenix, AZ ยท Remote
$95K - $105K/yr
... role Remote Responsibilities * Analyze healthcare data to identify trends and opportunities for improvement. * Develop and maintain key performance indicators (KPIs) for business evaluation.
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Phoenix, AZ ยท Remote
$95K - $105K/yr
... role Remote Responsibilities * Analyze healthcare data to identify trends and opportunities for improvement. * Develop and maintain key performance indicators (KPIs) for business evaluation.
Flower Mound, TX ยท Remote
$60 - $65/hr
Remote Duration: 12+ Months Optimization Modeling: Translate complex, real-world business ... improve key performance indicators (KPIs) such as cost reduction, machine utilization, or ...
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Flower Mound, TX ยท Remote
$60 - $65/hr
Remote Duration: 12+ Months Optimization Modeling: Translate complex, real-world business ... improve key performance indicators (KPIs) such as cost reduction, machine utilization, or ...
The role involves collaboration on proposals and managing key performance indicators, while ensuring successful outcomes for clients. Candidates should have a Bachelor's in Accounting or Finance ...
The role involves collaboration on proposals and managing key performance indicators, while ensuring successful outcomes for clients. Candidates should have a Bachelor's in Accounting or Finance ...
Boston, MA ยท On-site +1
$136.32K - $225.09K/yr
Define and track key performance indicators (KPIs) and service level objectives (SLOs) for large ... For positions with Remote-US locations, the actual salary range for the position may differ based ...
Boston, MA ยท On-site +1
$136.32K - $225.09K/yr
Define and track key performance indicators (KPIs) and service level objectives (SLOs) for large ... For positions with Remote-US locations, the actual salary range for the position may differ based ...
New York, NY ยท On-site +1
$138.60K - $257.40K/yr
This position will be remote living in NY/NJ/PA. Our Sandoz flexible hybrid working approach allows ... Key performance indicators: * Sales revenue and revenue growth in designated accounts -Operating ...
New York, NY ยท On-site +1
$138.60K - $257.40K/yr
This position will be remote living in NY/NJ/PA. Our Sandoz flexible hybrid working approach allows ... Key performance indicators: * Sales revenue and revenue growth in designated accounts -Operating ...
This opportunity is open to remote candidates in the US that are capable of meeting required travel ... Analyze financial data and key performance indicators to identify trends, risks, and improvement ...
This opportunity is open to remote candidates in the US that are capable of meeting required travel ... Analyze financial data and key performance indicators to identify trends, risks, and improvement ...
Washington, DC ยท Remote
$24 - $26/hr
Deliver expectations on individual/shared team goals and support all business Key Performance Indicators. Proactively review your performance to c and improve performance * Follow internal compliance ...
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Washington, DC ยท Remote
$24 - $26/hr
Deliver expectations on individual/shared team goals and support all business Key Performance Indicators. Proactively review your performance to c and improve performance * Follow internal compliance ...
This opportunity is open to remote candidates in the US that are capable of meeting required travel ... Analyze financial data and key performance indicators to identify trends, risks, and improvement ...
This opportunity is open to remote candidates in the US that are capable of meeting required travel ... Analyze financial data and key performance indicators to identify trends, risks, and improvement ...
Washington, DC ยท Remote
$24 - $26/hr
Deliver expectations on individual/shared team goals and support all business Key Performance Indicators. Proactively review your performance to c and improve performance * Follow internal compliance ...
Quick apply
Washington, DC ยท Remote
$24 - $26/hr
Deliver expectations on individual/shared team goals and support all business Key Performance Indicators. Proactively review your performance to c and improve performance * Follow internal compliance ...
Beavercreek, OH ยท On-site +1
Remote candidates will also be considered if they are able to travel as needed to support the team ... Building and managing related key performance indicators (KPIs) to measure, control, and benchmark ...
Beavercreek, OH ยท On-site +1
Remote candidates will also be considered if they are able to travel as needed to support the team ... Building and managing related key performance indicators (KPIs) to measure, control, and benchmark ...
Be Seen First
Phoenix, AZ ยท Remote
$62.44K - $125.49K/yr
Key Performance Energy Most people are exhausted from working jobs where they make someone else ... Fully remote work-from-home position * Flexible schedule * Full training provided * CRM + dialer ...
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Be Seen First
Phoenix, AZ ยท Remote
$62.44K - $125.49K/yr
Key Performance Energy Most people are exhausted from working jobs where they make someone else ... Fully remote work-from-home position * Flexible schedule * Full training provided * CRM + dialer ...
This is a remote based role ideally in the Southeast / Texas area and requires the ability to ... Analyzes cost and productivity key performance indicators (KPIs) and reviews data with customer ...
This is a remote based role ideally in the Southeast / Texas area and requires the ability to ... Analyzes cost and productivity key performance indicators (KPIs) and reviews data with customer ...
Middleton, WI ยท On-site +1
The membership team also collects and monitors key performance indicators for memberships to track ... Fully remote roles may be considered for experienced applicants residing in DC, IL, MI, VA, and WI.
Middleton, WI ยท On-site +1
The membership team also collects and monitors key performance indicators for memberships to track ... Fully remote roles may be considered for experienced applicants residing in DC, IL, MI, VA, and WI.
The role designs and maintains performance measurement frameworks that integrate technical metrics and key performance indicators with business goals, providing clear visibility for both technical ...
The role designs and maintains performance measurement frameworks that integrate technical metrics and key performance indicators with business goals, providing clear visibility for both technical ...
Manhattan, NY ยท Remote
$50 - $65/hr
... W2 100% Remote in US No third party referrals please We are seeking a highly skilled and ... and key performance indicators (KPIs). Work with internal customers to help them effectively ...
Manhattan, NY ยท Remote
$50 - $65/hr
... W2 100% Remote in US No third party referrals please We are seeking a highly skilled and ... and key performance indicators (KPIs). Work with internal customers to help them effectively ...
Remote Duration : 12 months Contract to begin with Citizenship Requirement: US Citizen Top 3 Must ... key performance indicators (KPI's) and metrics for area management: Manage SKP reports, drive ...
Remote Duration : 12 months Contract to begin with Citizenship Requirement: US Citizen Top 3 Must ... key performance indicators (KPI's) and metrics for area management: Manage SKP reports, drive ...
$156.5K - $157.5K
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$157.5K - $158.6K
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$158.6K - $159.6K
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$159.6K - $160.7K
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$160.7K - $161.7K
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$161.7K - $162.8K
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$162.8K - $163.8K
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$163.8K - $164.9K
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$164.9K - $165.9K
0% of jobs
$166.4K is the 25th percentile. Wages below this are outliers.
$165.9K - $167K
50% of jobs
$167.5K is the 75th percentile. Wages above this are outliers.
$167K - $168K
50% of jobs
$156.5K
$168K
| Aspect | Remote Key Performance Indicators | Remote Customer Service Representative |
|---|---|---|
| Primary Focus | Measuring performance metrics across roles and departments | Handling customer inquiries and resolving issues |
| Required Skills | Data analysis, KPI development, performance tracking | Communication, problem-solving, product knowledge |
| Work Environment | Data-driven, strategic, often remote | Customer interaction, support-focused, remote or office |
| Industry Usage | Across various industries for performance management | Customer service departments in retail, tech, finance |
Remote Key Performance Indicators focus on measuring and analyzing performance metrics to improve organizational efficiency, while Remote Customer Service Representatives handle direct customer interactions. Both roles are essential in remote work settings but serve different functions within an organization.

Other
PTO
Posted 26 days ago
Benefits/Perks
Competitive Compensation
Paid Time Off
Career Growth Opportunities
Job Summary
We are seeking an experienced Call Center Team Lead to join our team. In this role, you will oversee our call center's daily operations and personnel, doing everything possible to maximize efficiency, lower overhead, and achieve company goals. Your responsibilities will include managing staff, developing key performance indicators, and tracking and reporting on productivity.
Responsibilities
Manage and train call center employees so they are capable of providing excellent customer service
Oversee call center operations, making improvements to telephone skills and other procedures
Create goals and objectives for the call center and document performance using key performance indicators
Develop and implement policies and procedures that maximize productivity
Prepare and present reports on call center statistics to upper management
Assist representatives where escalation is needed
Take inbound calls and assist customers upwards of 100 per day
Make outbound calls for prospects, leads, etc and generate sales
Qualifications
High school diploma/GED is required, college experience is preferred
Call Center Team Lead experience is preferred
Previous experience as a call center manager or in a similar managerial position
Strong grasp of customer service metrics and key performance indicators in a call center setting
Knowledge of budgeting, reporting, and basic financial analysis concepts
Highly skilled in Microsoft Office and call center software
Excellent verbal, written, and interpersonal communication skills
This is a remote position.