Call Center Team Lead
Boca Raton, FL · Remote
Your responsibilities will include managing staff, developing key performance indicators, and ... remote position.
Boca Raton, FL · Remote
Your responsibilities will include managing staff, developing key performance indicators, and ... remote position.
Boca Raton, FL · Remote
Your responsibilities will include managing staff, developing key performance indicators, and ... remote position.
Create and manage performance review processes, key performance indicators (KPIs), and quality assurance programs.
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Create and manage performance review processes, key performance indicators (KPIs), and quality assurance programs.
Phoenix, AZ · Remote
$95K - $105K/yr
... role Remote Responsibilities * Analyze healthcare data to identify trends and opportunities for improvement. * Develop and maintain key performance indicators (KPIs) for business evaluation.
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Phoenix, AZ · Remote
$95K - $105K/yr
... role Remote Responsibilities * Analyze healthcare data to identify trends and opportunities for improvement. * Develop and maintain key performance indicators (KPIs) for business evaluation.
Experience establishing enterprise Key Performance Indicators (KPIs) * Direct partnership with ... is a remote, work from home, position. Hours are 8:00am - 5:00pm, Monday through Friday. Local ...
Experience establishing enterprise Key Performance Indicators (KPIs) * Direct partnership with ... is a remote, work from home, position. Hours are 8:00am - 5:00pm, Monday through Friday. Local ...
Experience establishing enterprise Key Performance Indicators (KPIs) * Direct partnership with ... is a remote, work from home, position. Hours are 8:00am - 5:00pm, Monday through Friday. Local ...
Experience establishing enterprise Key Performance Indicators (KPIs) * Direct partnership with ... is a remote, work from home, position. Hours are 8:00am - 5:00pm, Monday through Friday. Local ...
Experience establishing enterprise Key Performance Indicators (KPIs) * Direct partnership with ... is a remote, work from home, position. Hours are 8:00am - 5:00pm, Monday through Friday. Local ...
Experience establishing enterprise Key Performance Indicators (KPIs) * Direct partnership with ... is a remote, work from home, position. Hours are 8:00am - 5:00pm, Monday through Friday. Local ...
Minneapolis, MN · Remote
$17.75 - $23/hr
Remote Other: Bilingual Spanish The Connection Center is open Monday through Friday, 7:30 AM to 5 ... Monitor Key Performance Indicators (KPI) through actively utilizing Workforce Management tools
Minneapolis, MN · Remote
$17.75 - $23/hr
Remote Other: Bilingual Spanish The Connection Center is open Monday through Friday, 7:30 AM to 5 ... Monitor Key Performance Indicators (KPI) through actively utilizing Workforce Management tools
Minneapolis, MN · Remote
$17.75 - $23/hr
Remote Other: Bilingual Spanish The Connection Center is open Monday through Friday, 7:30 AM to 5 ... Monitor Key Performance Indicators (KPI) through actively utilizing Workforce Management tools
Minneapolis, MN · Remote
$17.75 - $23/hr
Remote Other: Bilingual Spanish The Connection Center is open Monday through Friday, 7:30 AM to 5 ... Monitor Key Performance Indicators (KPI) through actively utilizing Workforce Management tools
Oklahoma City, OK · Remote
$20/hr
Hybrid/ Remote Schedule: Full-Time | Minimum 40 hours per week Department: Operations Reports to ... Key Performance Indicators (KPIs) ● Client retention rate ● Dealer onboarding completion ...
New
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Oklahoma City, OK · Remote
$20/hr
Hybrid/ Remote Schedule: Full-Time | Minimum 40 hours per week Department: Operations Reports to ... Key Performance Indicators (KPIs) ● Client retention rate ● Dealer onboarding completion ...
New
Flower Mound, TX · Remote
$60 - $65/hr
Remote Duration: 12+ Months Optimization Modeling: Translate complex, real-world business ... improve key performance indicators (KPIs) such as cost reduction, machine utilization, or ...
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Flower Mound, TX · Remote
$60 - $65/hr
Remote Duration: 12+ Months Optimization Modeling: Translate complex, real-world business ... improve key performance indicators (KPIs) such as cost reduction, machine utilization, or ...
This is a remote based role in the United States and requires the ability to travel >50%. Key ... Analyzes cost and productivity key performance indicators (KPIs) and reviews data with customer ...
This is a remote based role in the United States and requires the ability to travel >50%. Key ... Analyzes cost and productivity key performance indicators (KPIs) and reviews data with customer ...
Lehi, UT · On-site +1
This position will be remote, in the US * Reports to: Engineering Manager What You Will Own ... This involves defining key performance indicators (KPIs) and service level objectives (SLOs) based ...
Lehi, UT · On-site +1
This position will be remote, in the US * Reports to: Engineering Manager What You Will Own ... This involves defining key performance indicators (KPIs) and service level objectives (SLOs) based ...
Data and Reporting Analyst (Remote) Zeiders is an industry leader in military and family support ... Monitor key performance indicators (KPIs) and business metrics. * Other duties as assigned.
Data and Reporting Analyst (Remote) Zeiders is an industry leader in military and family support ... Monitor key performance indicators (KPIs) and business metrics. * Other duties as assigned.
This is a remote based role in the United States and requires the ability to travel >50%. Key ... Analyzes cost and productivity key performance indicators (KPIs) and reviews data with customer ...
This is a remote based role in the United States and requires the ability to travel >50%. Key ... Analyzes cost and productivity key performance indicators (KPIs) and reviews data with customer ...
Washington, DC · Remote
$24 - $26/hr
Deliver expectations on individual/shared team goals and support all business Key Performance Indicators. Proactively review your performance to c and improve performance * Follow internal compliance ...
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Washington, DC · Remote
$24 - $26/hr
Deliver expectations on individual/shared team goals and support all business Key Performance Indicators. Proactively review your performance to c and improve performance * Follow internal compliance ...
Washington, DC · Remote
$24 - $26/hr
Deliver expectations on individual/shared team goals and support all business Key Performance Indicators. Proactively review your performance to c and improve performance * Follow internal compliance ...
Quick apply
Washington, DC · Remote
$24 - $26/hr
Deliver expectations on individual/shared team goals and support all business Key Performance Indicators. Proactively review your performance to c and improve performance * Follow internal compliance ...
Middleton, WI · On-site +1
The membership team also collects and monitors key performance indicators for memberships to track ... Fully remote roles may be considered for experienced applicants residing in DC, IL, MI, VA, and WI.
Middleton, WI · On-site +1
The membership team also collects and monitors key performance indicators for memberships to track ... Fully remote roles may be considered for experienced applicants residing in DC, IL, MI, VA, and WI.
The role designs and maintains performance measurement frameworks that integrate technical metrics and key performance indicators with business goals, providing clear visibility for both technical ...
The role designs and maintains performance measurement frameworks that integrate technical metrics and key performance indicators with business goals, providing clear visibility for both technical ...
Ambler, PA · Remote
$100K - $110K/yr
Apply key performance indicators to contribute to cross-team objectives and deliverables ... S. without sponsorship. #LI-DS1 #LI-Remote Employment Type: FULL_TIME
Ambler, PA · Remote
$100K - $110K/yr
Apply key performance indicators to contribute to cross-team objectives and deliverables ... S. without sponsorship. #LI-DS1 #LI-Remote Employment Type: FULL_TIME
... monitoring key performance indicators and metrics, etc.This is another area were independent ... Fully remote roles may be considered for experienced applicants residing in DC, IL, MI, VA, and WI.
... monitoring key performance indicators and metrics, etc.This is another area were independent ... Fully remote roles may be considered for experienced applicants residing in DC, IL, MI, VA, and WI.
$156.5K - $157.5K
0% of jobs
$157.5K - $158.6K
0% of jobs
$158.6K - $159.6K
0% of jobs
$159.6K - $160.7K
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$160.7K - $161.7K
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$161.7K - $162.8K
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$162.8K - $163.8K
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$163.8K - $164.9K
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$164.9K - $165.9K
0% of jobs
$166.4K is the 25th percentile. Wages below this are outliers.
$165.9K - $167K
50% of jobs
$167.5K is the 75th percentile. Wages above this are outliers.
$167K - $168K
50% of jobs
$156.5K
$168K
| Aspect | Remote Key Performance Indicators | Remote Customer Service Representative |
|---|---|---|
| Primary Focus | Measuring performance metrics across roles and departments | Handling customer inquiries and resolving issues |
| Required Skills | Data analysis, KPI development, performance tracking | Communication, problem-solving, product knowledge |
| Work Environment | Data-driven, strategic, often remote | Customer interaction, support-focused, remote or office |
| Industry Usage | Across various industries for performance management | Customer service departments in retail, tech, finance |
Remote Key Performance Indicators focus on measuring and analyzing performance metrics to improve organizational efficiency, while Remote Customer Service Representatives handle direct customer interactions. Both roles are essential in remote work settings but serve different functions within an organization.

Other
PTO
Posted 19 days ago
Benefits/Perks
Competitive Compensation
Paid Time Off
Career Growth Opportunities
Job Summary
We are seeking an experienced Call Center Team Lead to join our team. In this role, you will oversee our call center's daily operations and personnel, doing everything possible to maximize efficiency, lower overhead, and achieve company goals. Your responsibilities will include managing staff, developing key performance indicators, and tracking and reporting on productivity.
Responsibilities
Manage and train call center employees so they are capable of providing excellent customer service
Oversee call center operations, making improvements to telephone skills and other procedures
Create goals and objectives for the call center and document performance using key performance indicators
Develop and implement policies and procedures that maximize productivity
Prepare and present reports on call center statistics to upper management
Assist representatives where escalation is needed
Take inbound calls and assist customers upwards of 100 per day
Make outbound calls for prospects, leads, etc and generate sales
Qualifications
High school diploma/GED is required, college experience is preferred
Call Center Team Lead experience is preferred
Previous experience as a call center manager or in a similar managerial position
Strong grasp of customer service metrics and key performance indicators in a call center setting
Knowledge of budgeting, reporting, and basic financial analysis concepts
Highly skilled in Microsoft Office and call center software
Excellent verbal, written, and interpersonal communication skills
This is a remote position.