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Remote Itil Service Delivery Jobs (NOW HIRING)

PeopleWise Consulting

Service Lead (Remote)

$16.50 - $21.50/hr

... to enhance service delivery efficiency. Responsibilities : • Own L2/L3 escalations across the ... ITIL Foundations or equivalent service management framework exposure • HaloPSA hands-on ...

Govcio LLC

Technical Project Manager (Remote)

$140K - $160K/yr

This role acts as the technical coordinator and delivery lead for workspace provisioning, intake ... PMP-ACP, ITIL Service Level Management * Experience with IT Project Management, Business ...

Healthcare

Service Delivery Specialist

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Service Delivery Specialist(Solventum) 3M Health Care is now Solventum At Solventum, we enable ... Work location: Remote - United States Travel: May include up to 15% [domestic/international ...

Vultr

Director of Service Delivery

$145K - $160K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... 500 stipend for remote office setup in first year + $400 each following year * Internet ... Key Responsibilities 1. Service Delivery Leadership * Own end-to-end delivery of customer ...

PeopleWise Consulting MN

Service Lead (Remote)

Identify and escalate gaps in outsourced delivery before they reach clients Qualifications and ... ITIL Foundations or equivalent service management framework exposure * HaloPSA hands-on experience ...

Atos

Field Technician - Corona

OR · Remote

$54K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

Customer Service Deliver professional and responsive support to end users and business stakeholders ... Knowledge of ITIL service management practices. Experience with mobile device management (MDM ...

Atos

Field Technician - Dixon

OR · Remote

$54K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

Customer Service Deliver professional and responsive support to end users and business stakeholders ... Knowledge of ITIL service management practices. Experience with mobile device management (MDM ...

Recruiting

Service Operations Manager

Manhattan, NY · Remote

Service Delivery Reports To:CEO Location:Remote, Global Term: Permanent Full-Time Benefits: Remote ... ITIL * CAPM * PMP * Project + * M365 or Azure Fundamentals PersonalSkills * Self-motivated and ...

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Remote Itil Service Delivery information

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How much do remote itil service delivery jobs pay per year?

As of Aug 18, 2026, the average yearly pay for remote itil service delivery in the United States is $93,940.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $128,000.00 per year, depending on experience, location, and employer.

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Remote Itil Service Delivery jobs near you
Infographic showing various Remote Itil Service Delivery job openings in the United States as of August 2026, with employment types broken down into 67% Full Time, and 33% Contract. Highlights an 100% Remote job distribution, with an average salary of $93,940 per year, or $45.2 per hour.

Service Lead (Remote)

PeopleWise Consulting

Remote

$16.50 - $21.50/hr

Full-time

Re-posted 18 days ago

Job description

Job Summary:
PeopleWise Consulting is seeking a Service Team Lead to anchor their managed services support structure. This hands-on technical leadership role involves resolving client issues, managing escalations, and developing processes to enhance service delivery efficiency.
Responsibilities:
• Own L2/L3 escalations across the client base to assist with server, networking, Microsoft 365, Azure, and security stack
• Serve as the primary escalation point for frontline technicians and outsourced NOC/helpdesk partners
• Resolve complex technical issues with documented root cause analysis
• Maintain hands-on proficiency with all platforms in the MSP stack
• Help build, maintain, and enforce standard operating procedures, runbooks, and escalation playbooksIdentify systemic service delivery gaps through ticket trend analysis and act on them
• Drive adoption of documentation standards across the team (Hudu or equivalent)
• Own the onboarding checklist and quality gate for new client environments
• Working with the team to develop and implement automation and AI based runbooks to improve efficiency and heighten the client experience
• Mentor and develop frontline technicians via structured coaching, not just reactive feedback
• Collaborate with leadership on tooling decisions around RMM, PSA, documentation and security platform strategy
• Monitor open queues, SLA adherence, and resolution quality metrics; surface findings to leadership
• Participate in client escalation calls as the senior technical voice when needed
• Manage day-to-day performance of outsourced support partners to set expectations, review KPIs, and drive quality outcomes
• Conduct regular performance reviews and QBR-style sessions with vendor teams
• Identify and escalate gaps in outsourced delivery before they reach clients
Qualifications:
Required:
• 4+ years in a managed services environment with demonstrated L2/L3 technical depth
• Experience managing or coordinating teams such as NOC, offshore helpdesk, or vendor SOC
• Proven track record building or formalizing service delivery processes and documentation
• Proficiency with EDR/MDR platforms, particularly SentinelOne, CrowdStrike, or Huntress in a multi-tenant MSP deployment
• Proficiency with PSA platforms (HaloPSA, ConnectWise) and RMM tools (NinjaOne, Kaseya, Datto)
• Proficiency with Email Security (e.g. Checkpoint Avanan, Proofpoint) and DNS Security (e.g. DNSFilter, Cisco Umbrella) toolsets
• Proficiency with M365 and Azure environments, troubleshooting, standard setup, management of Exchange, Teams, Sharepoint, Intune and Entra ID
• Windows Server administration proficiency in Active Directory, Group Policy, DNS/DHCP, Remote Desktop Services
• Networking proficiency with TCP/IP, VLANs, routing, firewall management (Meraki, Fortinet, or similar)
• Virtualization understanding of VMware or Hyper-V at an administrative level
• Backup and DR experience with Datto, Veeam, or equivalent; validation and test restore discipline
Preferred:
• ITIL Foundations or equivalent service management framework exposure
• HaloPSA hands-on experience in service delivery, workflow configuration, asset management, reporting
• Background in building or improving onboarding and offboarding workflows for managed environments
• Experience with AI workflow automation platforms (e.g., Rewst, n8n, Make, Power Automate) and using AI to reduce manual operational work
• Experience with AI-native documentation or knowledge management platforms (e.g., Lexful.ai, IT Glue, Hudu)
Company:
PeopleWise Consulting provides HR foundation review, build, and advisory support for growing businesses. Founded in 2023, the company is headquartered in Prior Lake, USA, with a team of 2-10 employees. The company is currently Early Stage.

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