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Remote It Support Jobs in Boston, MA (NOW HIRING)

Lendbuzz

Senior IT Manager (Boston)

Boston, MA · On-site +1

$150K - $190K/yr

Lead, mentor, and grow a high-performing IT team (help desk, sysadmins; onsite & remote) * Build the IT roadmap (12-18 months) aligned to business goals, security posture, support scale and ...

FoodTec Solutions

Service & Support Technician

Needham, MA · Remote

$22 - $30.25/hr

... leading-edge technology, while continuing to work in the hospitality business. CORE ... and remote maintenance projects tasks for customers' information systems * Assist with new ...

JDA

Sr. Director, Finance -IT

Boston, MA · On-site +1

US Remote Dallas and Scottsdale preferred Overview: The Senior Director, Finance IT is a senior ... Support AR, billing, collections, and revenue recognition technology. * Budget & Forecasting: Own ...

Insurify

IT Security Engineer

Cambridge, MA · Hybrid

$80K - $110K/yr

At least 3+ years of relevant experience in IT security required. * Working knowledge of frameworks ... supports our mission to attract, retain, and motivate top talent. Our compensation philosophy is ...

Tines

IT Operations Technician II

Boston, MA · Hybrid

$115K/yr

Providing expert level IT operations support to all internal key business partners * Administering a wide variety of Cloud platforms, including Google Workspace, Zoom, Slack Enterprise Grid, Jira ...

Korn Ferry

Strategic IT Business Architect Remote

Boston, MA · Remote

$66 - $85.75/hr

A leading consulting firm is seeking an IT Business Architect to develop and maintain strategic ... remote capacity. The ideal candidate should have at least 8 years of experience and a Bachelor ...

Korn Ferry

Strategic IT Business Architect Remote

Boston, MA · Remote

$66 - $85.75/hr

A leading consulting firm is seeking an IT Business Architect to develop and maintain strategic ... remote capacity. The ideal candidate should have at least 8 years of experience and a Bachelor ...

Danaher

Senior IT Portfolio & Governance Lead

Boston, MA · On-site +1

$142K - $142K/yr

The Senior IT Portfolio & Governance Lead supports the execution and continuous improvement of ... Remote position located in the USA. At Cepheid, our vision is to be the leading provider of ...

DeepHealth

Technical Support Engineer-RIS- US

Boston, MA · On-site

$75 - $100/hr

Provide second-level support for RIS and healthcare IT systems, troubleshooting and resolving ... Working Environment Remote Physical Demands This position often requires sitting, standing, walking ...

KnitWell Group

Manager, IT Procurement

Hingham, MA

Supports clear organizational expectations related to KWG values, business/legal ethics, and ... Remote Corporate Office-Talbots-Hingham, MA 02043 Position Type: Regular/Full time Equal Employment ...

GEI Consultants

IT Cloud Architect

Wakefield, MA · On-site +1

$120K - $150K/yr

As an IT Cloud Architect for GEI, you will serve as a strategic technical leader responsible for ... As an employee-owned company, our employees support our flat leadership structure, have a say in ...

Netpace

UX Writer

Boston, MA · On-site +1

The opening can be located at the new Boston office and be hybrid or fully remote. It reports ... Experience with content management systems that support workflow, versioning, and publication ...

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All JobsIt Support JobsRemote It Support JobsRemote It Support Jobs in Boston, MA

Remote It Support information

See Boston, MA salary details

$15

$27

$40

How much do remote it support jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for remote it support in Boston, MA is $27.27, according to ZipRecruiter salary data. Most workers in this role earn between $22.50 and $30.87 per hour, depending on experience, location, and employer.

What is a remote IT support specialist?

A Remote IT Support specialist is a professional who provides technical assistance and troubleshooting services to clients or employees over the internet or phone, rather than in person. They help resolve software, hardware, network, and other IT-related issues remotely by using tools that allow them to access computers and systems from afar. This role is essential for businesses with distributed teams or customers, ensuring that technical problems are addressed quickly and efficiently without the need for on-site visits.

What are the key skills and qualifications needed to thrive as a remote IT support professional?

To thrive as a Remote IT Support professional, you need strong troubleshooting abilities, a solid understanding of operating systems and networking, and often a relevant certification such as CompTIA A+ or Microsoft Certified IT Professional. Familiarity with remote desktop tools, ticketing systems, and cybersecurity protocols is typically required. Excellent communication, patience, and problem-solving skills set standout professionals apart in this role. These skills ensure efficient resolution of technical issues, high customer satisfaction, and the maintenance of secure and reliable IT systems.

What are some common challenges faced by remote IT support specialists and how can they be addressed?

Remote IT Support specialists often face challenges such as troubleshooting issues without physical access to devices, communicating complex technical concepts clearly to users, and managing multiple support tickets simultaneously. To overcome these, it's important to utilize reliable remote access tools, maintain clear and empathetic communication with clients, and develop strong organizational skills for effective ticket management. Proactively documenting solutions and collaborating with other IT team members can also help streamline support and reduce recurring issues.

What is the difference between Remote It Support vs Remote Network Technician?

AspectRemote It SupportRemote Network Technician
CertificationsCompTIA A+, Microsoft Certified, Network+Cisco CCNA, CompTIA Network+
Work EnvironmentHelp desk, troubleshooting end-user issues, remote supportNetwork infrastructure, configuring routers/switches, remote network monitoring
Industry UsageIT service providers, tech support companies, internal IT teamsTelecommunications, enterprise networks, data centers

Remote It Support and Remote Network Technician roles share certifications like CompTIA A+ and Network+, but differ mainly in focus. Remote It Support handles end-user issues and software troubleshooting, while Remote Network Technicians focus on network infrastructure and hardware. Both roles are vital in IT, often working remotely for tech companies or internal IT departments, but they serve different technical needs within organizations.

Can I work remotely as a remote IT support?

Yes, remote IT support roles are common and often involve troubleshooting, remote desktop tools, and communication skills. Many companies offer remote positions that require technical knowledge, certifications, and the ability to work independently from home.

How much does remote IT support pay?

Remote IT support technicians typically earn between $40,000 and $70,000 annually, depending on experience, certifications, and the complexity of support provided. Entry-level roles may start around $35,000, while experienced professionals with certifications like CompTIA A+ or Network+ can earn higher salaries. Compensation can also vary based on the employer and geographic location of the company or client base, even for remote positions.

What is the best remote IT support job to work remotely?

Remote IT support jobs typically include roles such as help desk technician, technical support specialist, or remote support analyst. These positions often require strong troubleshooting skills, knowledge of remote management tools, and certifications like CompTIA A+ or Network+; they usually offer flexible schedules and can be performed from home with minimal on-site requirements.

What are the most commonly searched types of It Support jobs in Boston, MA?

The most popular types of It Support jobs in Boston, MA are:

What are popular job titles related to Remote It Support jobs in Boston, MA?

For Remote It Support jobs in Boston, MA, the most frequently searched job titles are:

What job categories do people searching Remote It Support jobs in Boston, MA look for?

The top searched job categories for Remote It Support jobs in Boston, MA are:

What cities near Boston, MA are hiring for Remote It Support jobs?

Cities near Boston, MA with the most Remote It Support job openings:

Remote It Support jobs near you
Infographic showing various Remote It Support job openings in Boston, MA as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $56,717 per year, or $27.3 per hour.

Senior IT Manager (Boston)

Lendbuzz

Boston, MA • On-site, Remote

$150K - $190K/yr

Full-time

Re-posted 15 days ago

Job description

At Lendbuzz, we believe financial opportunity should be more personalized and fair. We develop innovative technologies that provide underserved and overlooked borrowers with better access to credit. From our employees to our dealers, partners, and borrowers, we’ve built a company and a culture around a resolute belief in the promise and power of diversity. We value independent and critical thinking.

We are seeking a highly skilled and hands-on Senior Manager, IT Systems to lead our IT department. The ideal candidate will be responsible for developing and implementing IT strategies, managing a team of IT professionals, and ensuring the successful execution of IT initiatives that support our business growth and innovation. The candidate should possess current knowledge of modern enterprise technologies and best practices, with the ability to create strategic plans and lead their execution. We’re looking for someone who can guide and empower the team to deliver high-impact IT solutions across the organization.
Key Responsibilities:
  • Leadership & Strategy
  • Lead, mentor, and grow a high-performing IT team (help desk, sysadmins; onsite & remote)
  • Build the IT roadmap (12–18 months) aligned to business goals, security posture, support scale and enterprise readiness, and compliance needs
  • Own IT budget, vendor management, and license utilization
 
IT Operations & Service Management
  • Run ITIL-aligned ITSM (incident, request, problem, change); maintain clear SLAs/OLAs and reporting
  • Oversee global onboarding/offboarding, joiners-movers-leavers automation, and asset lifecycle
  • Drive knowledge base, self-service, and automation to reduce MTTR and ticket volume
 
Identity, Access & Endpoints
  • Own identity & access management (e.g., Okta/Azure AD), MFA/SSO policies, lifecycle/role mapping
  • Manage macOS/Windows endpoints via MDM (e.g., Kandji/Jamf, Intune) with baselines and zero-touch
  • Enforce device compliance, patching, EDR, disk encryption, and secure configurations
 
SaaS & Collaboration
  • Govern SaaS portfolio (e.g., Google/Microsoft 365, Slack, Zoom, Atlassian, HRIS, CRM)
  • Implement access reviews, least-privilege policies, app hygiene, and data retention/backup strategies
 
Networks & Office IT
  • Own corporate networking (LAN/WAN/Wi-Fi, SD-WAN, VPN/ZTNA), meeting rooms, and print services
  • Ensure reliable IT facilities for Boston HQ, Tel Aviv office and remote sites
 
Security, Compliance & Resilience
  • Partner with Security on standards (SOC 2, SOX, GLBA, etc), audits, and evidence collection
  • Maintain IT controls: configuration management, change control, backups, DR testing, access reviews, and logging
  • Lead IT’s role in BCP/DR and incident response; manage vendor risk for IT suppliers
 
 
Key Requirements:
  • Minimum of 8 years of experience in IT management, with at least 3 years in a leadership role
  • Bachelor’s degree in Computer Science, Information Technology, or a related field. Master’s degree preferred
  • Proven ownership of identity & endpoint management, SaaS administration, corporate networking, and ITSM at scale
  • 4+ years of experience managing and deploying configurations ownership of 100+ macOS endpoints using JAMF or similar MDM tools
  • 4+ years of Experience managing/orchestrating IT help desk teams via tools such as JIRA
  • Experience implementing ZTNA, SSO, SAML, RBAC-based authentication, and zero-touch onboarding
  • 4+ years of experience implementing and managing SaaS services (e.g., Google Workspace, SSO platforms)
  • Experience managing networking infrastructure across distributed locations
  • Proven track record of developing and implementing IT strategies that drive business growth and innovation
  • Strong leadership and communication skills, with the ability to motivate teams and engage with senior stakeholders
  • Strong analytical and problem-solving skills with the ability to manage multiple priorities in a fast-paced environment
We believe:
 
Diversity is a competitive advantage. We celebrate our differences, and are better when we have a variety of experiences, viewpoints, and backgrounds.
 
Compassion is a strength. We care about our customers and look to build long-term relationships with them.
 
Simplicity is a key feature. We work hard to make our forms and processes as painless and intuitive as possible.
 
Honesty and transparency are non negotiable. We incorporate these traits in all of our interactions.
 
Financial opportunity belongs to everyone. We work every day to improve lives by extending this opportunity.
 
If you believe these things too then we would love to hear from you!
 
 
Background Checks
After an offer is accepted, Lendbuzz conducts a pre-employment background check. Any evaluation of the background check will be subject to an individualized assessment, taking into account the applicant’s or employee’s specific record and the responsibilities and requirements of the particular role.
 
 
A Note on Recruiting Outreach

We’ve been made aware of individuals falsely claiming to represent Lendbuzz using lookalike email addresses (eg @lendbuzzcareers.com). Please note that all legitimate emails from our team come from @lendbuzz.com. We will never ask for sensitive information or conduct interviews via messaging apps.