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Remote It Support Technician Jobs in Rochester, NY

Deloitte

Databricks Engineer

Rochester, NY · On-site +1

Support platform configuration, infrastructure setup, testing, and deployment readiness across ... Bachelor's degree preferably in Computer Science, Information Technology, Computer Engineering, or ...

Deloitte

GCP Manager

Rochester, NY · On-site +1

Bachelor's degree in preferably Computer Science, Information Technology, Computer Engineering, or ... Support existing data science and modeling teams by aligning platform capabilities to business and ...

Xplor

Account Executive

Batavia, NY · On-site +1

Work closely with Xplor Pay colleagues in Customer Service, Underwriting, IT, Sales Support, and ... Fully flexible remote work arrangements Compensation for this position offers health benefits, 401K ...

Paychex

Database Engineer I (Oracle)

Rochester, NY · On-site +1

$76.70K - $120.60K/yr

Creates and maintains technical reference documentation to be used in support and training of Information Technology (IT) personnel. Responsibilities * Provides technical support during critical and ...

Deloitte

Databricks Manager

Rochester, NY · On-site +1

Bachelor's degree preferably in Computer Science, Information Technology, Computer Engineering, or ... Support data science and model teams with platform needs, environment enablement, and deployment ...

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How much do remote it support technician jobs pay per hour?

As of May 28, 2026, the average hourly pay for remote it support technician in Rochester, NY is $24.73, according to ZipRecruiter salary data. Most workers in this role earn between $20.38 and $27.98 per hour, depending on experience, location, and employer.

What Does a Remote IT Support Technician Do?

A remote IT support technician works from home to assist a business with software, hardware, computer systems, and networks. You typically answer questions from network or computer users over the phone or via the internet. Your duties include helping these employees or customers troubleshoot technical problems. During a support call or chat, you get information from the customer, define the issue, and provide a solution. Some remote IT support technicians have further maintenance responsibilities. For example, you may update software, communicate with employees to notify them of changes, and set up access for new workers.

What are the key skills and qualifications needed to thrive as a Remote IT Support Technician, and why are they important?

To thrive as a Remote IT Support Technician, you need strong problem-solving skills, knowledge of computer hardware and software, and a relevant certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote desktop tools, ticketing systems, and network troubleshooting applications is typically required. Exceptional communication, patience, and customer service skills help technicians effectively resolve user issues remotely. These skills ensure efficient technical support, minimize downtime, and maintain user satisfaction in a distributed work environment.

What are some common challenges faced by Remote IT Support Technicians and how can they be managed effectively?

Remote IT Support Technicians often encounter challenges such as troubleshooting issues without physical access to devices, managing multiple support tickets simultaneously, and communicating technical solutions clearly to users with varying levels of tech proficiency. To manage these challenges, technicians rely on robust remote access tools, clear documentation, and effective communication skills. Staying organized and continuously updating technical knowledge also helps in providing prompt, efficient support and maintaining a positive user experience.

What is a Remote IT Support Technician?

A Remote IT Support Technician is a professional who provides technical assistance and troubleshooting services to users and organizations from a remote location. They help resolve hardware, software, and network issues by communicating with clients via phone, email, or remote desktop tools. Their responsibilities often include installing software, diagnosing and repairing technical problems, and guiding users through solutions. These technicians play a crucial role in maintaining the IT infrastructure and ensuring minimal downtime without having to be physically present on-site.

What is the difference between Remote It Support Technician vs Help Desk Technician?

AspectRemote It Support TechnicianHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, HDI-SAT, Microsoft Certified
Work EnvironmentRemote, client sites, or officeHelp desk, call center, or remote
Industry UsageIT services, tech support companiesIT support, customer service
Search IntentRemote IT support roles, technical troubleshootingHelp desk jobs, technical support

The main difference between a Remote It Support Technician and a Help Desk Technician lies in their scope and work environment. Remote It Support Technicians often handle complex technical issues remotely and may work in various settings, while Help Desk Technicians typically focus on initial support and troubleshooting via phone or chat. Both roles require similar certifications and are essential in IT support industries.

More about Remote It Support Technician jobs
What are the most commonly searched types of It Support Technician jobs in Rochester, NY? The most popular types of It Support Technician jobs in Rochester, NY are:
What are popular job titles related to Remote It Support Technician jobs in Rochester, NY? For Remote It Support Technician jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Remote It Support Technician jobs in Rochester, NY look for? The top searched job categories for Remote It Support Technician jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Remote It Support Technician jobs? Cities near Rochester, NY with the most Remote It Support Technician job openings:
Remote It Support Technician jobs near you
Business Development Executive (Remote - US Based)

Business Development Executive (Remote - US Based)

Sutherland

Rochester, NY • On-site, Remote

Full-time

Posted 10 days ago

Job description

Company Description
Sutherland seeks a digitally savvy, data driven Business Development Executive to join our Business Development team. This role is critical to expanding Sutherland's market presence by identifying, qualifying, and advancing new business opportunities with a focus on digital transformation services, AI, automation, and analytics solutions. The ideal candidate will combine strategic consultative selling skills, deep digital acumen, and an ability to engage with C-suite stakeholders, ultimately driving revenue growth and enhancing client partnerships in a highly competitive, technology-driven environment.
Job Description
The Business Development Executive will play a pivotal role in generating pipeline opportunities, qualifying leads, and supporting deal progression within the Business Development (BD) function. Working in close collaboration with marketing, solution teams, and delivery leadership, this role requires a deep understanding of digital customer experience (CX), AI-driven solutions, data analytics, and omnichannel engagement strategies. The executive will leverage market insights, predictive analytics, and customer intelligence to build compelling, data-supported value propositions that drive business impact for clients.
KEY RESPONSIBILITIES:
  • Lead Generation & Qualification: Source and qualify new leads through inbound, outbound, event-driven, and prospecting.
  • Pipeline Management: Build and manage a healthy, balanced, full-funnel sales pipeline across all Sutherland services, ensuring consistent movement of opportunities from prospecting to closure.
  • Consultative Solution Selling: Position Sutherland's digital-first, AI-enabled solutions effectively by understanding client pain points, business needs, and operational challenges.
  • Data-Driven Storytelling: Leverage customer, operational, and market data to present clear, business-impacting value propositions.
  • Client Engagement: Initiate and support executive-level conversations with prospective clients, including CxOs, to influence digital transformation agendas.
  • Market & Competitive Intelligence: Stay ahead of industry trends, competitive movements, and emerging technology innovations to inform sales strategies.
  • Collaboration: Partner with marketing, tech, and delivery teams to align go-to-market (GTM) efforts and craft tailored solutions.
  • Operational Excellence: Track and optimize key KPIs including sales cycle length, proposal-to-win ratios, and conversion rates.

Qualifications
A. Education & Experience
  • Bachelor's or master's degree in business, Data Science, Technology, or related field.
  • Prior experience in a B2B, technology-driven consulting, inside sales, or digital transformation sales environment.
  • Familiarity with BPO, IT services, or enterprise solutions preferred.

B. Critical Competencies
  • Digital & Technology Acumen: Deep understanding of AI, automation, cloud, SaaS, and digital CX platforms.
  • Data-Driven Decision Making: Strong analytical skills with the ability to translate data insights into sales strategies.
  • Consultative Selling & Business Case Development: Ability to develop compelling ROI models and business-impact cases.
  • Market Intelligence: Awareness of industry disruptions, competitor strategies, and digital trends.
  • Customer-Centric Approach: Proficient in customer journey mapping, VoC analysis, and personalization tactics.
  • Agility & Adaptability: Thrive in fast-paced, evolving environments; able to pivot strategies quickly.
  • Stakeholder Management: Capable of building executive-level relationships and driving cross-functional collaboration.
  • Communication & Storytelling: Exceptional skills in presenting data-supported narratives and influencing decision-makers.

Key Result Areas (KRAs):
Measure of Success
  • Pipeline Growth & Health;
    • Growth in qualified opportunities across all services
  • Revenue Generation;
    • New revenue from digital transformation deals, ACV/TCV targets
  • Lead Conversion Rates;
    • Qualified leads, lead-to-opportunity, and opportunity-to-close conversion rates
  • Consultative Sales Impact;
    • Number of consultative engagements and business cases developed
  • CxO-Level Engagements;
    • Number of strategic, executive-level conversations initiated
  • Market Positioning & Thought Leadership;
    • Participation in industry events, publications, and content contributions
  • Sales Cycle Optimization;
    • Reduction in average deal closure time and dwell time within pipeline stages
  • Operational Efficiency;
    • Proposal-to-win ratio improvements, adherence to pipeline progression KPIs
  • Client Retention & Expansion;
    • Growth in upsell/cross-sell opportunities within existing accounts

Additional Information
EEOC and Veteran Documentation
During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status.
At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all
Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file.
Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.

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