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Remote It Support Technician Helper Jobs (NOW HIRING)

Addison Group

IT Support Technician

Two Harbors, MN · Remote

$30/hr

... and remote technical support across a manufacturing environment. This role will troubleshoot ... end users and ensuring reliable IT operations across multiple systems and facilities.

Addison Group

IT Support Technician

Two Harbors, MN · Remote

$30/hr

... and remote technical support across a manufacturing environment. This role will troubleshoot ... end users and ensuring reliable IT operations across multiple systems and facilities.

U.S. Courts

IT Support Technician I

Phoenix, AZ · On-site +1

$51K - $83K/yr

Learn more about this agency Duties Help This position is part of the consolidated Systems Technology Division and reports to the Systems Supervisor. The IT Support Technician I provides end-user ...

Emergent Software

Senior IT Support Technician

Atlanta, GA · On-site +1

$50K - $75K/yr

**This is a direct hire, fully-remote position for our client. Candidates must be eligible to work in ... As part of a growing help desk organization, you'll provide elevated technical support, support ...

WheelHouse IT

Support Technician - Remote

$18 - $20/hr

... IT support and customer service to businesses nationwide. We are seeking a motivated and customer ... technicians and engineers when escalation is required. Responsibilities * Provide remote support ...

We Vote

IT System Support Technician

Oakland, CA · On-site +1

$24.75 - $34/hr

We're 100% volunteer-powered and fully remote, proving that passionate people can create ... We're looking for volunteers to help manage these systems and our volunteer users. Our user base is ...

Addison Group

Helpdesk Technician

Tulsa, OK · Remote

$20 - $24/hr

A growing Oklahoma-based organization is seeking an IT Support Technician to join its small ... In this role, you'll provide day-to-day technical support to both office and remote employees ...

Alerio Technology Group

Be Seen First

IT Helpdesk Technician

Denver, CO · Remote

Alerio Technology Group specializes in providing top-tier IT support to K-12 Charter and Private ... We are looking for a dedicated IT Helpdesk Technician to join our team. The successful candidate ...

Revel Staffing

IT Support Supervisor

Sandusky, OH · Remote

$85K - $115K/hr

We are seeking an experienced IT Support Supervisor to lead a remote team responsible for ... The IT Support Supervisor will help ensure employees are prepared to use business and clinical ...

Petfolk

IT Specialist

Charlotte, NC · On-site +1

$60K/yr

The Role This is a Remote- but MUST live in the Charlotte, NC area The IT Specialist is a critical ... Help set up new systems and configure hardware and software, focusing on user access needs.

Revel Staffing

IT Support Supervisor

Jackson, MS · Remote

$85K - $115K/hr

We are seeking an experienced IT Support Supervisor to lead a remote team responsible for ... The IT Support Supervisor will help ensure employees are prepared to use business and clinical ...

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Remote It Support Technician Helper information

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$37

How much do remote it support technician helper jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for remote it support technician helper in the United States is $25.07, according to ZipRecruiter salary data. Most workers in this role earn between $20.67 and $28.37 per hour, depending on experience, location, and employer.

What is a remote IT support technician helper?

A Remote IT Support Technician Helper assists users with technical issues related to computers, software, and networks from a remote location. They provide support through phone, chat, or remote desktop tools, helping to troubleshoot problems, install updates, and guide users through solutions. This role is essential for organizations that need IT support outside of traditional office settings, allowing for quick and efficient problem resolution without requiring on-site visits.

What are the key skills and qualifications needed to thrive as a remote IT support technician helper?

To thrive as a Remote IT Support Technician Helper, you need a foundational understanding of computer systems, troubleshooting techniques, and basic networking, often supported by a relevant associate degree or IT certifications like CompTIA A+. Familiarity with remote desktop tools, ticketing systems, and diagnostic software is typically required. Outstanding communication, patience, and problem-solving skills help you effectively assist users and resolve issues remotely. These abilities ensure quick and efficient technical support, leading to high user satisfaction and minimized downtime.

What are some common challenges faced by remote IT support technician helpers, and how can they be managed effectively?

Remote IT Support Technician Helpers often encounter challenges such as diagnosing issues without physical access to devices, managing multiple support tickets simultaneously, and communicating technical solutions to users with varying levels of tech knowledge. To manage these challenges, it's important to develop strong problem-solving skills, stay organized with ticketing systems, and practice clear, patient communication. Utilizing remote access tools efficiently and keeping detailed documentation also helps streamline support and reduces repeat issues.

What is the difference between Remote It Support Technician Helper vs Remote IT Support Specialist?

AspectRemote It Support Technician HelperRemote IT Support Specialist
CertificationsBasic certifications like CompTIA A+Advanced certifications like Network+ or Security+
Work EnvironmentEntry-level, assisting with basic troubleshooting remotelyMore complex support, handling advanced issues remotely
Employer UsageCommon in help desks and support teamsUsed in IT departments for ongoing support roles

The Remote It Support Technician Helper typically performs basic troubleshooting and assists more experienced technicians, often requiring foundational certifications. In contrast, the Remote IT Support Specialist handles more complex issues, often with additional certifications and experience. Both roles are essential in remote support environments, but the Specialist role involves greater responsibility and technical expertise.

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Remote It Support Technician Helper jobs near you

IT Support Technician

Addison Group

Two Harbors, MN • Remote

$30/hr

Other

Medical, Dental, Vision, Retirement

Re-posted 14 days ago

Job description

Job Title: End User Support Technician

Location: Two Harbors, MN (onsite 5 days per week)

Compensation: $30/per hour

Benefits: This position is eligible for medical, dental, vision, and 401(k)

Job Description:

We are seeking an End User Support Technician to provide onsite and remote technical support across a manufacturing environment. This role will troubleshoot hardware, software, and network issues while supporting end users and ensuring reliable IT operations across multiple systems and facilities.

Qualifications:

·        2–5 years of desktop/end user support experience

·        Strong customer-facing and communication skills

·        Experience supporting Microsoft/O365, PCs, and general desktop environments

·        Ability to manage client expectations and work with vendors

·        Experience troubleshooting hardware, software, and network issues

·        Comfortable working in a manufacturing environment and following safety protocols

Key Responsibilities:

·        Provide onsite and remote technical support (hardware, software, network)

·        Install, maintain, and troubleshoot desktops, laptops, printers, mobile devices, and AV equipment

·        Support network infrastructure including cabling, switches, and connectivity

·        Partner with internal teams and vendors to resolve technical issues

·        Maintain documentation, ticketing updates, and system records

·        Support plant systems including barcode scanners, VoIP phones, and wireless networks

·        Train end users and provide general IT guidance

Additional Details:

·        Onsite role based in Two Harbors, MN

·        Interview process includes technical and onsite meetings

·        Opportunity created due to internal promotion

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

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