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Remote It Support Analyst Jobs (NOW HIRING)

Mondo

IT Support Analyst

Dallas, TX · Remote

Job Title: IT Support Analyst Location-Type: Onsite, Dallas, TX Start Date: ASAP Duration ... Provide onsite IT support for Dallas-based employees and remote support for users across other ...

Attain Finance

IT Support Analyst

$20.50 - $24/hr

As an IT Support Analyst, you will be the first point of contact for end-users seeking technical assistance in a remote work environment. You will provide front-line support, troubleshoot issues, and ...

Carports Anywhere

IT Specialist

Flexible schedule Job Title : Remote IT Support Specialist Position Type : Part-Time, Remote (Prefer Candidates that live in Florida) About the Role Carports Anywhere located in Starke, FL is seeking ...

Nymbus, Inc.

Enterprise IT Support Analyst

Nymbus is a remote-first company. Occasional travel may be required for client engagements, team ... The Enterprise IT Support Analyst provides day-to-day technical and operational support for ...

Nymbus, Inc.

Enterprise IT Support Analyst

Nymbus is a remote-first company. Occasional travel may be required for client engagements, team ... The Enterprise IT Support Analyst provides day-to-day technical and operational support for ...

Addison Group

IT Site Support

Midland, TX · Remote

$65K - $85K/yr

Provide onsite and remote IT support to employees * Troubleshoot Windows, Microsoft 365, desktop applications, and common end-user issues * Respond to and resolve IT support tickets * Set up and ...

Acrisure

IT Support Analyst

Oklahoma City, OK · On-site +1

... technology to help small businesses thrive. Summary of This Role Intermediate-level support role ... Seeks direction from Senior Analysts for relevant tasks and associated deliverables as required.

Lindblad Expeditions

Fleet IT Support Analyst

Seattle, WA · Remote

$38.70 - $41.83/hr

JOB SUMMARY The Fleet IT Support Specialist provides advanced technical support for onboard vessel ... Provide remote and onsite technical support on issues or requests for our vessel-based systems ...

mPower, Inc.

Technical IT Support - Analyst

Bethesda, MD · Remote

$70K - $75K/yr

m Power, Inc . is seeking a Technical IT Support - Analyst will work as part of a collaborative ... remote and onsite application support while contributing to the continuous improvement of business ...

radiology partners

Overnight IT Support Analyst II

$62K - $93K/yr

Remote Work Location Type: Remote WHO WE ARE AND WHAT WE DO: Radiology Partners, through its ... Provide IT support to end users utilizing Radiology Partners systems, including troubleshooting ...

Rbfcu

IT Application Support Analyst

San Antonio, TX · On-site +1

... IT Application Support Analyst will have the ability to work a hybrid schedule ... remote/onsite) aftera period of training (time frame may vary). Training will take place at the ...

Rbfcu

IT Application Support Analyst

San Antonio, TX · On-site +1

... IT Application Support Analyst will have the ability to work a hybrid schedule ... remote/onsite) aftera period of training (time frame may vary). Training will take place at the ...

Radiology Partners

Overnight IT Support Analyst II

$62K - $93K/yr

Provide IT support to end users utilizing Radiology Partners systems, including troubleshooting ... Flexible Remote Schedules * Generous PTO Plans and Paid Holidays * Proudly Certified as a Great ...

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Remote It Support Analyst information

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How much do remote it support analyst jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for remote it support analyst in the United States is $31.38, according to ZipRecruiter salary data. Most workers in this role earn between $22.12 and $37.74 per hour, depending on experience, location, and employer.

What is a remote IT support analyst?

Remote IT Support Analysts are professionals who provide technical assistance and support to users and organizations from a remote location. They troubleshoot hardware, software, and network issues by connecting to users’ devices or guiding them through solutions over the phone, chat, or email. Their responsibilities often include diagnosing problems, performing system updates, and ensuring that IT systems run smoothly without needing to be physically present on-site. This role is crucial for businesses with distributed teams or those looking to minimize downtime and maintain productivity.

How does a remote IT support analyst troubleshoot technical issues without being physically present onsite?

Remote IT Support Analysts rely heavily on remote access tools, clear communication, and step-by-step instructions to diagnose and resolve technical issues from afar. They often use screen-sharing software, ticketing systems, and remote monitoring tools to identify problems and guide users through solutions. Building trust and rapport with end-users is essential, as is maintaining detailed documentation for each case. Despite the distance, collaboration with other IT team members and departments is common to escalate or resolve more complex issues efficiently.

What are the key skills and qualifications needed to thrive as a remote IT support analyst?

To thrive as a Remote IT Support Analyst, you need strong technical troubleshooting skills, knowledge of operating systems, networks, and commonly used business software, often supported by a degree in IT or related certifications like CompTIA A+ or Microsoft Certified Professional. Familiarity with remote desktop tools, ticketing systems, and security protocols is typically required. Excellent communication, patience, and problem-solving abilities are crucial for effectively assisting users remotely and managing stressful situations. These skills ensure timely resolution of technical issues, high user satisfaction, and secure, efficient IT operations from a distance.

What is the difference between Remote It Support Analyst vs Remote Help Desk Technician?

AspectRemote It Support AnalystRemote Help Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, HDI Support Center Analyst
Work EnvironmentCorporate IT support, troubleshooting hardware/software issues remotelyEnd-user support, resolving technical issues via phone or chat
Industry UsageIT services, corporate, healthcare, educationIT support, customer service, retail

The Remote It Support Analyst and Remote Help Desk Technician roles share similar certifications and work environments, focusing on remote troubleshooting and support. However, the analyst typically handles more complex technical issues and may work in corporate or specialized industries, while the help desk technician often provides frontline support for end-users across various sectors.

What cities are hiring for Remote It Support Analyst jobs?

Cities with the most Remote It Support Analyst job openings:

What are the most commonly searched types of It Support Analyst jobs?

The most popular types of It Support Analyst jobs are:

What states have the most Remote It Support Analyst jobs?

States with the most job openings for Remote It Support Analyst jobs include:

What are popular job titles related to Remote It Support Analyst jobs?

For Remote It Support Analyst jobs, the most frequently searched job titles are:

Infographic showing various Remote It Support Analyst job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $65,261 per year, or $31.4 per hour.

IT Support Analyst

Dallas, TX • Remote

Mondo
See more jobs at Mondoexternal

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 27 days ago

Job description

Apply now: IT Support Analyst, Onsite - Dallas, TX. Start date is ASAP for this permanent position. Job Title: IT Support Analyst Location-Type: Onsite, Dallas, TX Start Date: ASAP Duration: Permanent Compensation Range: 90k-110k/yr Benefits: Health (100% of medical premiums covered), Dental (100% of premiums covered), Vision (100% of premiums covered), 401(k) with employer match up to 6%, 14 days PTO, 9 sick days annually, 11 holidays, Employee Assistance Program, Family Planning Program Visa Sponsorship: Not eligible for visa sponsorship Job Description: The IT Support Analyst serves as the primary frontline IT resource for the client's Dallas office, delivering hands-on end user support while partnering with infrastructure, security, and cloud teams to ensure a consistent and reliable technology experience across all locations. Job Summary •Provide onsite IT support for Dallas-based employees and remote support for users across other office locations as needed •Troubleshoot hardware, software, and connectivity issues across Windows and macOS endpoints, peripherals, mobile devices, and standard business applications •Support conference rooms, audio-visual equipment, and live meeting needs, including real-time troubleshooting during meetings •Track, manage, and resolve incidents and service requests through the organization's ITSM ticketing platform, owning issues through to resolution •Assist with employee onboarding and offboarding, including device provisioning, access setup and removal, and coordination with internal stakeholders •Maintain accurate inventory of laptops, peripherals, and accessories, including assignments, moves, replacements, and secure disposal •Partner with IT leadership and adjacent teams on technology rollouts, refresh cycles, and operational improvement initiatives Minimum Requirements: •Minimum of 2 years of experience in an IT Support, Service Desk, or Desktop Support role, with a sweet spot of 4-6 years •Must have experience within a law firm or private equity industry •Strong hands-on troubleshooting experience with Windows, macOS, and Microsoft 365, including Exchange Online, Teams, and admin centers •Experience supporting C-level executives and senior stakeholders in a formal professional environment •Familiarity with identity and access management tools such as Entra ID, Active Directory, and Okta, including password resets and integration support •Basic understanding of networking fundamentals, including DNS, DHCP, VPN, firewalls, switches, and Wi-Fi •Clear written and verbal communication skills with a service-oriented, customer-focused mindset and strong interpersonal skills Preferred Qualifications: •Experience with endpoint management platforms such as Microsoft Intune and Azure virtual machine support •Exposure to endpoint security tools such as CrowdStrike, including alert triage and initial incident response •Familiarity with collaboration and productivity tools including Zoom, Slack, Teams, and Egnyte •Prior experience supporting users across multiple office locations nationally or globally •Experience as the sole IT resource responsible for Tier 1 ticketing at a given office location •Bachelor's degree in Computer Science or a related field, or equivalent experience in lieu of degree