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Remote It Support Analyst Jobs in Georgia (NOW HIRING)

Emergent Software

Senior IT Support Technician

Atlanta, GA · On-site +1

$50K - $75K/yr

**This is a direct hire, fully-remote position for our client. Candidates must be eligible to work in the U.S. without sponsorship or visa.** Our Client is seeking a Senior IT Support Specialist to ...

Tier4 Group

IT Engineer

Atlanta, GA · Remote

Support remote access technologies, VPN services, and secure connectivity solutions. * Implement ... analysis, and process optimization. * Improve operational efficiency through automation of user ...

TIER4 GROUP

Production Support Engineer

Atlanta, GA · On-site +1

$40.50 - $52.75/hr

... remote Job Summary: We are seeking a dedicated and detail-oriented Production Support Analyst ... Qualifications: · Bachelor's degree in Computer Science, Information Technology, or a related ...

Transportation Insight

IT Project Manager

Atlanta, GA · Remote

$94K - $112K/yr

Job Title: IT Project Manager (Hickory, NC/Atlanta, GA/Remote) COMPANY STATEMENT: As the e-commerce ... Suggest changes to senior management using analytics to support your recommendations. Actively ...

MAP International

Project Manager IT

Brunswick, GA · On-site +1

$88K - $105K/yr

Project Manager IT Remote Full Time Travel Less than 10% JOB SUMMARY MAP International is seeking ... offs • Support change management and end-user readiness activities, including training ...

MAP International

Project Manager IT

Brunswick, GA · On-site +1

$88K - $105K/yr

Project Manager IT Remote Full Time Travel Less than 10% JOB SUMMARY MAP International is seeking ... trade-offs Support change management and end-user readiness activities, including training ...

Danaher

Senior IT Portfolio & Governance Lead

Atlanta, GA · On-site +1

$126K - $126K/yr

The Senior IT Portfolio & Governance Lead supports the execution and continuous improvement of ... The successful candidate brings strong business acumen, analytical thinking, and communication ...

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All JobsIt Support Analyst JobsRemote It Support Analyst JobsRemote It Support Analyst Jobs in Georgia

Remote It Support Analyst information

What is a remote IT support analyst?

Remote IT Support Analysts are professionals who provide technical assistance and support to users and organizations from a remote location. They troubleshoot hardware, software, and network issues by connecting to users’ devices or guiding them through solutions over the phone, chat, or email. Their responsibilities often include diagnosing problems, performing system updates, and ensuring that IT systems run smoothly without needing to be physically present on-site. This role is crucial for businesses with distributed teams or those looking to minimize downtime and maintain productivity.

How does a remote IT support analyst troubleshoot technical issues without being physically present onsite?

Remote IT Support Analysts rely heavily on remote access tools, clear communication, and step-by-step instructions to diagnose and resolve technical issues from afar. They often use screen-sharing software, ticketing systems, and remote monitoring tools to identify problems and guide users through solutions. Building trust and rapport with end-users is essential, as is maintaining detailed documentation for each case. Despite the distance, collaboration with other IT team members and departments is common to escalate or resolve more complex issues efficiently.

What are the key skills and qualifications needed to thrive as a remote IT support analyst?

To thrive as a Remote IT Support Analyst, you need strong technical troubleshooting skills, knowledge of operating systems, networks, and commonly used business software, often supported by a degree in IT or related certifications like CompTIA A+ or Microsoft Certified Professional. Familiarity with remote desktop tools, ticketing systems, and security protocols is typically required. Excellent communication, patience, and problem-solving abilities are crucial for effectively assisting users remotely and managing stressful situations. These skills ensure timely resolution of technical issues, high user satisfaction, and secure, efficient IT operations from a distance.

What is the difference between Remote It Support Analyst vs Remote Help Desk Technician?

AspectRemote It Support AnalystRemote Help Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, HDI Support Center Analyst
Work EnvironmentCorporate IT support, troubleshooting hardware/software issues remotelyEnd-user support, resolving technical issues via phone or chat
Industry UsageIT services, corporate, healthcare, educationIT support, customer service, retail

The Remote It Support Analyst and Remote Help Desk Technician roles share similar certifications and work environments, focusing on remote troubleshooting and support. However, the analyst typically handles more complex technical issues and may work in corporate or specialized industries, while the help desk technician often provides frontline support for end-users across various sectors.

What cities in Georgia are hiring for Remote It Support Analyst jobs?

Cities in Georgia with the most Remote It Support Analyst job openings:

Senior IT Support Technician

Atlanta, GA • On-site, Remote

Emergent Software
Software Development • 11 - 50 employees
Learn more about Emergent Softwareexternal

$50K - $75K/yr

Full-time

Re-posted 3 days ago

Job description

**This is a direct hire, fully-remote position for our client. Candidates must be eligible to work in the U.S. without sponsorship or visa.**
Our Client is seeking a Senior IT Support Specialist to join its growing IT team supporting a fully remote workforce. This role is ideal for an experienced IT professional who enjoys solving complex problems, supporting end users, and continuously learning new technologies.
As part of a growing help desk organization, you'll provide elevated technical support, support identity and access management, and help build a mature Tier 1, Tier 2, and Tier 3 support model. This position offers a clear path for growth into systems administration, security, identity management, automation, and IT leadership roles. The ideal candidate is curious, customer-focused, eager to learn, and embraces AI-assisted workflows to improve efficiency and problem solving.
Responsibilities
  • Manage and resolve a variety of help desk tickets.
  • Solving escalated complex issues with clear documentation and recommendations.
  • Support a fully remote workforce through ticketing systems, messaging platforms, and video support sessions.
  • Manage users across Microsoft 365, Google Workspace, JumpCloud, Slack, Zoom, and other business applications.
  • Manage user access, group memberships, MFA, passwords, and SSO permissions.
  • Configure, deploy, track, and recover company devices while maintaining accurate asset records.
  • Investigate and report security-related activities, including phishing reports, access reviews, and endpoint security support.
  • Create and maintain knowledge base articles, runbooks, and user documentation.
  • Identify recurring issues and recommend process, automation, and support improvements.
  • Contribute to initiatives involving identity management, Zoom administration, networking, endpoint management, AI-driven support workflows, and future infrastructure projects.
Qualifications
  • 3-5 years of experience in IT support, help desk, desktop support, or a related technical role.
  • Experience supporting Windows and macOS environments.
  • Familiarity with Microsoft 365, Google Workspace, JumpCloud, Okta, Entra ID, or similar platforms.
  • Strong troubleshooting, problem-solving, and customer service skills.
  • Excellent written and verbal communication abilities.
  • Ability to explain technical concepts clearly to non-technical users.
  • Strong attention to detail and ability to follow structured processes.
  • Demonstrated ability to research issues independently before escalating.
  • Experience using or willingness to adopt AI tools to improve efficiency and problem solving.
  • Ability to thrive in a remote work environment with reliable internet access.
Nice to Haves
  • Identity and access management experience.
  • SSO, SAML, OIDC, or SCIM provisioning knowledge.
  • MDM or endpoint management experience (JumpCloud, Intune, Jamf, etc.).
  • Zoom administration or Zoom Contact Center experience.
  • Networking knowledge and troubleshooting experience.
  • Procurement or vendor management experience.
  • Endpoint security experience with tools such as CrowdStrike or Microsoft Defender.
  • Scripting or automation experience using PowerShell, Bash, Python, Google Apps Script, or Power Automate.
  • Experience supporting distributed or remote teams.
  • Experience improving knowledge bases, documentation, or support processes.
Our Vetting Process
At Emergent Staffing, we work hard to find the right fit for you and our clients. Here are the steps of our vetting process for this position:
  1. Application (5 minutes)
  2. Online Assessment (30 minutes)
  3. Initial Video Interview (30-45 minutes)
  4. Client Video Interview (60 minutes)
  5. Hiring Manager Video Interview (60-90 minutes)
  6. Job Offer!

#EmergentStaffing

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