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Remote It Support Analyst Jobs in Georgia (NOW HIRING)

STI

Help Desk Analyst 2 - Atlanta, GA

Atlanta, GA · On-site +1

$19.75 - $27/hr

The ID Analyst will work remote, for the Office of Information Technology processing, the onboard ... This position is ADMINISTRATIVE/CLERICAL SUPPORT ROLE in nature; it is NOT an IT -Technical support ...

RSM

Temporary AML IT Audit Consultant

Atlanta, GA · Remote

$89/hr

Remote Employment Type: Temporary RSM is seeking an experienced IT Audit professional to support a ... Strong analytical, documentation, written communication, and stakeholder management skills.

RSM

Temporary AML IT Audit Consultant

Atlanta, GA · Remote

$89/hr

Remote Employment Type: Temporary RSM is seeking an experienced IT Audit professional to support a ... Strong analytical, documentation, written communication, and stakeholder management skills.

RSM

Temporary AML IT Audit Consultant

Atlanta, GA · Remote

$86/hr

Remote Employment Type: Temporary RSM is seeking an experienced IT Audit professional to support a ... Strong analytical, documentation, written communication, and stakeholder management skills.

RSM

Temporary AML IT Audit Consultant

Atlanta, GA · Remote

$80/hr

Remote Employment Type: Temporary RSM is seeking an experienced IT Audit professional to support a ... Strong analytical, documentation, written communication, and stakeholder management skills.

RSM

Temporary AML IT Audit Consultant

Atlanta, GA · Remote

$89/hr

Remote Employment Type: Temporary RSM is seeking an experienced IT Audit professional to support a ... Strong analytical, documentation, written communication, and stakeholder management skills.

RSM

Temporary AML IT Audit Consultant

Atlanta, GA · Remote

$82/hr

Remote Employment Type: Temporary RSM is seeking an experienced IT Audit professional to support a ... Strong analytical, documentation, written communication, and stakeholder management skills.

MacStadium

Technical Support Specialist

Atlanta, GA · On-site +1

$55K - $70K/yr

We are a remote-first company with a global team. We value autonomy, curiosity, and a bias toward ... IT team when they're new to ABM. * SSO support: SAML/OIDC onboarding for new customers (Okta ...

RSM

Temporary AML IT Audit Consultant

Atlanta, GA · Remote

$89/hr

Remote Employment Type: Temporary RSM is seeking an experienced IT Audit professional to support a ... Strong analytical, documentation, written communication, and stakeholder management skills.

Lyrasis

Full Stack Engineer - (U.S. Based - Remote)

GA · On-site +1

$95K - $100K/yr

About Us Lyrasis ( ) is a 501 c 3 non-profit membership organization whose mission is to support ... While this position is 100% remote, it requires occasional travel to Lyrasis company events and in ...

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Remote It Support Analyst information

What is a remote IT support analyst?

Remote IT Support Analysts are professionals who provide technical assistance and support to users and organizations from a remote location. They troubleshoot hardware, software, and network issues by connecting to users’ devices or guiding them through solutions over the phone, chat, or email. Their responsibilities often include diagnosing problems, performing system updates, and ensuring that IT systems run smoothly without needing to be physically present on-site. This role is crucial for businesses with distributed teams or those looking to minimize downtime and maintain productivity.

How does a remote IT support analyst troubleshoot technical issues without being physically present onsite?

Remote IT Support Analysts rely heavily on remote access tools, clear communication, and step-by-step instructions to diagnose and resolve technical issues from afar. They often use screen-sharing software, ticketing systems, and remote monitoring tools to identify problems and guide users through solutions. Building trust and rapport with end-users is essential, as is maintaining detailed documentation for each case. Despite the distance, collaboration with other IT team members and departments is common to escalate or resolve more complex issues efficiently.

What are the key skills and qualifications needed to thrive as a remote IT support analyst?

To thrive as a Remote IT Support Analyst, you need strong technical troubleshooting skills, knowledge of operating systems, networks, and commonly used business software, often supported by a degree in IT or related certifications like CompTIA A+ or Microsoft Certified Professional. Familiarity with remote desktop tools, ticketing systems, and security protocols is typically required. Excellent communication, patience, and problem-solving abilities are crucial for effectively assisting users remotely and managing stressful situations. These skills ensure timely resolution of technical issues, high user satisfaction, and secure, efficient IT operations from a distance.

What is the difference between Remote It Support Analyst vs Remote Help Desk Technician?

AspectRemote It Support AnalystRemote Help Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, HDI Support Center Analyst
Work EnvironmentCorporate IT support, troubleshooting hardware/software issues remotelyEnd-user support, resolving technical issues via phone or chat
Industry UsageIT services, corporate, healthcare, educationIT support, customer service, retail

The Remote It Support Analyst and Remote Help Desk Technician roles share similar certifications and work environments, focusing on remote troubleshooting and support. However, the analyst typically handles more complex technical issues and may work in corporate or specialized industries, while the help desk technician often provides frontline support for end-users across various sectors.

What cities in Georgia are hiring for Remote It Support Analyst jobs?

Cities in Georgia with the most Remote It Support Analyst job openings:

Help Desk Analyst 2 - Atlanta, GA

Atlanta, GA • On-site, Remote

STI
See more jobs at STIexternal

$19.75 - $27/hr

Full-time

Re-posted 23 days ago

Job description

Help Desk Analyst 2
Atlanta, GA/REMOTE
1 year Contract
Description:
The Department of Human Services, Office of Information Technology is seeking candidates for the position of ID Analyst located in Atlanta, Georgia.
The ID Analyst will work remote, for the Office of Information Technology processing, the onboard and offboard of employees and contractors working for DHS.
*This position is ADMINISTRATIVE/CLERICAL SUPPORT ROLE in nature; it is NOT an IT -Technical support position.
*State of Georgia resident applicants only.
Position Responsibilities:
• Receive and track onboard and offboard requests; check the requests for completeness and accuracy
• Submit requests for new accounts using ServiceNow ticketing system.
• Submit request for setup and delivery of equipment and wireless devices.
• Coordinate with application teams for additional application access requests
• Track progress of requests to completion and escalate to vendors and management as needed.
• Review accounts for accuracy of provision or deprovision based on requests
• Test new accounts upon creation for successful login to equipment, network, home drives, office 365 email, and remote VPN
• Confirm onboard accounts are assigned group memberships, network drives, and ServiceNow profiles as requested
• Verify group memberships, network drives, and ServiceNow profiles are disabled for offboards
• Communicate status of processed onboard or offboard requests to hiring managers
• Resolve requests within SLA while providing the highest level of customer service
• Display a consistent understanding of compliance to assist in high priority escalations and requests
Qualifications & Skills Required:
• Associate degree in a related field OR minimum 2+ years of help desk support
• One-year proven experience with Helpdesk ticketing systems (ServiceNow, Remedy, etc.)
• Minimum 2+ years proven experience working effectively with a diverse team in a highly visible, fast-paced and changing environment with occasional aggressive timelines
• Minimum 2+ years proficiency with excel spreadsheets, including formulas and reporting
• Detail oriented with the ability to work independently
• Excellent oral, written, and interpersonal communication
• Experience in performing well under pressure
• Capable of working competently with personnel at multiple levels of the organization
• Experience with ServiceNow or Okta is a plus
• Must have work authorization that allows candidate to work in the United States

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