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Remote It Support Analyst Jobs in Kentucky (NOW HIRING)

Remote (Florence, KY). Should be willing to travel to client location as needed. Duration: Fulltime IT Application Support Specialist will be responsible for investigating and troubleshooting ...

As a Support Analyst, you'll investigate complex application issues, collaborate with teammates ... new technologies and adapting to new ways of working. * Can analyze information from multiple ...

Analyze and troubleshoot product stability inquiries or issues of both product and technical nature ... Experience in IT Support or Utility Billing or other financial applications * Experience with ...

This position may be eligible for remote work in select geographic locations, subject to approval ... All information provided will be kept confidential and will be used only to the extent required to ...

Epic Analyst-REMOTE

Bowling Green, KY · Remote

$78K - $164K/yr

... build and support. Demonstrates a service philosophy in all interactions with clinicians and ... About NTT DATA Services NTT DATA Services is a global business and IT services provider ...

Epic Analyst-REMOTE

Bowling Green, KY · On-site +1

$78K - $164K/yr

... build and support. Demonstrates a service philosophy in all interactions with clinicians and ... About NTT DATA Services NTT DATA Services is a global business and IT services provider ...

Epic Analyst-REMOTE

Bowling Green, KY · Remote

$78K - $164K/yr

... build and support. Demonstrates a service philosophy in all interactions with clinicians and ... About NTT DATA Services NTT DATA Services is a global business and IT services provider ...

This role works closely with internal engineering teams, remote IT resources, external consultants, contractors, and software support partners to deliver scalable, secure, and high-quality connected ...

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Remote It Support Analyst information

What is a remote IT support analyst?

Remote IT Support Analysts are professionals who provide technical assistance and support to users and organizations from a remote location. They troubleshoot hardware, software, and network issues by connecting to users’ devices or guiding them through solutions over the phone, chat, or email. Their responsibilities often include diagnosing problems, performing system updates, and ensuring that IT systems run smoothly without needing to be physically present on-site. This role is crucial for businesses with distributed teams or those looking to minimize downtime and maintain productivity.

How does a remote IT support analyst troubleshoot technical issues without being physically present onsite?

Remote IT Support Analysts rely heavily on remote access tools, clear communication, and step-by-step instructions to diagnose and resolve technical issues from afar. They often use screen-sharing software, ticketing systems, and remote monitoring tools to identify problems and guide users through solutions. Building trust and rapport with end-users is essential, as is maintaining detailed documentation for each case. Despite the distance, collaboration with other IT team members and departments is common to escalate or resolve more complex issues efficiently.

What are the key skills and qualifications needed to thrive as a remote IT support analyst?

To thrive as a Remote IT Support Analyst, you need strong technical troubleshooting skills, knowledge of operating systems, networks, and commonly used business software, often supported by a degree in IT or related certifications like CompTIA A+ or Microsoft Certified Professional. Familiarity with remote desktop tools, ticketing systems, and security protocols is typically required. Excellent communication, patience, and problem-solving abilities are crucial for effectively assisting users remotely and managing stressful situations. These skills ensure timely resolution of technical issues, high user satisfaction, and secure, efficient IT operations from a distance.

What is the difference between Remote It Support Analyst vs Remote Help Desk Technician?

AspectRemote It Support AnalystRemote Help Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, HDI Support Center Analyst
Work EnvironmentCorporate IT support, troubleshooting hardware/software issues remotelyEnd-user support, resolving technical issues via phone or chat
Industry UsageIT services, corporate, healthcare, educationIT support, customer service, retail

The Remote It Support Analyst and Remote Help Desk Technician roles share similar certifications and work environments, focusing on remote troubleshooting and support. However, the analyst typically handles more complex technical issues and may work in corporate or specialized industries, while the help desk technician often provides frontline support for end-users across various sectors.

What cities in Kentucky are hiring for Remote It Support Analyst jobs?

Cities in Kentucky with the most Remote It Support Analyst job openings:

Infographic showing various Remote It Support Analyst job openings in Kentucky as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 17% Part Time, 7% Temporary, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution.

IT Support Specialist

Florence, KY • On-site, Remote

Nityo Infotech
IT Services • 10K+ employees

Full-time

Re-posted 6 days ago


Job description

Company Description
Job Description
Hiring!! IT Application Support Specialist
Below is the detailed job descriptionIf interested & want to discuss more about the role, please reach me on 732-203-7434/amrutha.duddula AT nityo.com
Job Title: IT Application Support Specialist
Location: Remote
(Florence, KY). Should be willing to travel to client location as needed.
Duration: Fulltime
Job Description:
IT Application Support Specialist will be responsible for investigating and troubleshooting application issues, feature requests and bug resolution. You will be working closely with the IT Support, Database and Application Development teams. You will be responsible for identifying bugs and opportunities for improvement in existing applications, and clearly communicating these to the appropriate Application Development team.
Responsibilities:
  • Provide first level technical support, maintenance and troubleshooting for hardware and software in a Microsoft Windows environment for our client platform (including web and mobile apps)
  • Provide input to design requirements associated with client platform future roadmap
  • Provide user guidance for client designated mobile/web applications as requested
  • Troubleshoot and resolve mobile device issues or problems with device hardware and software to the client Apps.
  • Perform functional testing and documentation to support the readiness of new solutions
  • Provide basic troubleshooting and problem resolution proficiencies in the following:
  • Mobile Device Hardware from multiple vendors such as Apple, Samsung, HTC, Motorola, etc.
  • Mobile Device Software Operating Systems from multiple vendors such as iOS & Android
  • Manage trouble tickets using the client designated corporate ticketing system (ServiceNow)
  • Provide input to design requirements associated with continued installation, integration, and testing of the smart phone information systems.
  • Support the customer in developing and maintaining all technical and procedural documentation pertaining to customer designated enterprise mobile device configurations, technical support, processes, and procedures.
  • Update & Create knowledge base and work instruction documentation
  • Escalate trouble tickets with the appropriate Tier 3 support (Developers or Infrastructure) when more advanced troubleshooting is required.

Qualifications:
  • Minimum of 1 to 3 years of application development support experience
  • Bachelor's Degree in computer science/information technology or related field or relative experience
  • Solid working knowledge of mobile OS platforms (iOS, Android)
  • Excellent verbal and written communication skills
  • Experience working in a team
  • Mobile Device Management and troubleshooting experience
  • Knowledge about the Application Development Lifecycle is a plus

Amrutha Duddula
Sr Talent Acquisition Specialist
Nityo Infotech Corporation
Phone: 732-203-7434
Email:
amrutha.duddula AT nityo.com
www.nityo.com
www.linkedin.com/in/amruthad/
Qualifications
Additional Information
All your information will be kept confidential according to EEO guidelines.