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Remote It Helpdesk Jobs in Decatur, GA (NOW HIRING)

asburyauto

IT Enterprise Cloud Architect

Sandy Springs, GA · On-site +1

$64.50 - $82.25/hr

Candidates must be able to work full-time, on-site at our Sandy Springs, Georgia corporate office; this position is not eligible for remote or hybrid work. The IT Enterprise Cloud Architect to lead ...

Expressable

Speech-Language Pathologist

Atlanta, GA · Remote

$40 - $54/hr

This role is 100% remote . It is required to hold a state license in GA, and it is also required to live in the state of GA or be within 50 miles of the GA border. Compensation: This is a non-exempt ...

STI

Help Desk Analyst 2 - Atlanta, GA

Atlanta, GA · On-site +1

$19.75 - $27/hr

The ID Analyst will work remote, for the Office of Information Technology processing, the onboard ... Helpdesk ticketing systems (ServiceNow, Remedy, etc.) • Minimum 2+ years proven experience ...

Expressable

Speech-Language Pathologist

Atlanta, GA · Remote

$63K - $81K/yr

This role is 100% remote . It is required to hold a state license in GA as well as to live in the state of GA or within 50 miles of the GA border. Compensation: This is a full-time, exempt, W2 ...

Crowe LLP

Technology Advisory Senior Manager

Atlanta, GA · On-site +1

$152.20K - $251.40K/yr

This role focuses on technology strategy, IT transformation, private equity advisory, and executive ... Hybrid or Remote work arrangement * 25-50% travel required We expect the candidate to uphold Crowe ...

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How much do remote it helpdesk jobs pay per hour?

As of May 30, 2026, the average hourly pay for remote it helpdesk in Decatur, GA is $22.60, according to ZipRecruiter salary data. Most workers in this role earn between $18.80 and $25.34 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote IT Helpdesk professional, and why are they important?

To thrive as a Remote IT Helpdesk professional, you need a solid understanding of computer systems, troubleshooting techniques, and customer support, often supported by a relevant IT degree or certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and knowledge bases is typically required. Outstanding communication, patience, and problem-solving skills help you effectively resolve user issues and deliver excellent customer service remotely. These competencies ensure efficient technical support, minimize downtime, and enhance user satisfaction in distributed work environments.

What are some common challenges faced by Remote IT Helpdesk professionals and how can they be managed?

Remote IT Helpdesk professionals often encounter challenges such as troubleshooting issues without physical access to devices, communicating effectively with users of varying technical skills, and managing multiple support tickets simultaneously. To overcome these, it's important to develop strong remote diagnostic skills, use clear and patient communication, and leverage remote support tools efficiently. Staying organized and proactively documenting solutions can also help manage workload and ensure consistent service quality.

What is a Remote IT Helpdesk?

A Remote IT Helpdesk is a service or team that provides technical support to users from a distance, typically via phone, chat, or remote desktop tools. These professionals assist with troubleshooting computer issues, software problems, network connectivity, and other IT-related concerns without being physically present. Remote IT Helpdesk staff are essential for organizations with distributed workforces, ensuring employees have reliable access to technology and can resolve issues quickly. Their work helps minimize downtime and keep business operations running smoothly.

What is the difference between Remote It Helpdesk vs Remote Technical Support Specialist?

AspectRemote It HelpdeskRemote Technical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Cisco CCNA
Work EnvironmentHelpdesk ticketing systems, remote troubleshootingCustomer support, remote diagnostics, software/hardware issues
Industry UsageIT service providers, corporate IT departmentsIT support companies, tech vendors
Search IntentRemote IT Helpdesk vs Technical SupportRemote Technical Support vs Helpdesk

Remote It Helpdesk and Remote Technical Support Specialist roles share similarities in certifications and remote work environments. However, the Helpdesk typically focuses on ticket-based support for general IT issues, while Technical Support Specialists often handle more complex technical problems and may require additional certifications like Cisco CCNA. Both roles are vital in IT support, but they differ in scope and technical depth.

What are the most commonly searched types of It Helpdesk jobs in Decatur, GA? The most popular types of It Helpdesk jobs in Decatur, GA are:
What are popular job titles related to Remote It Helpdesk jobs in Decatur, GA? For Remote It Helpdesk jobs in Decatur, GA, the most frequently searched job titles are:
What job categories do people searching Remote It Helpdesk jobs in Decatur, GA look for? The top searched job categories for Remote It Helpdesk jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Remote It Helpdesk jobs? Cities near Decatur, GA with the most Remote It Helpdesk job openings:
Remote It Helpdesk jobs near you

IT Enterprise Cloud Architect

asburyauto

Sandy Springs, GA • On-site, Remote

$64.50 - $82.25/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 29 days ago

Job description

Candidates must be able to work full-time, on-site at our Sandy Springs, Georgia corporate office; this position is not eligible for remote or hybrid work.

The IT Enterprise Cloud Architect to lead the design, implementation, and optimization of our AWS cloud infrastructure and enterprise networking strategy, including Cisco Meraki SD-WAN.

Duties/Responsibilities

  • Cloud Architecture & Strategy
    • Design and evolve enterprise AWS cloud architecture
    • Establish governance and best practices
    • Lead cloud adoption and modernization initiatives
  • AWS Environment Engineering & Operations
    • Build and manage AWS environments using IaC
    • Maintain services like EC2, VPC, S3, RDS, Lambda
    • Optimize performance and cost
    • Implement monitoring and automation
  • Cloud Networking & SD-WAN
    • Architect connectivity between dealerships and AWS
    • Implement Cisco Meraki SD-WAN solutions
    • Configure VPN and Direct Connect
    • Ensure high availability and segmentation
  • Security & Compliance
    • Enforce AWS security best practices
    • Align with cybersecurity policies
    • Conduct security reviews
  • Collaboration & Leadership
    • Partner with cross-functional teams
    • Provide technical leadership
    • Mentor engineers
    • Document standards
  • Performs other related duties to benefit the mission/vision of the organization

Education & Experience

  • Bachelor’s degree or equivalent experience
  • AWS Certification required
  • 5+ years AWS experience
  • Experience with Terraform/CloudFormation
  • Experience with Meraki SD-WAN
  • Strong networking knowledge
  • AWS Solutions Architect Professional
  • Experience with AWS security tools
  • Experience in distributed enterprise environments
  • AWS BGP Routing experience
  • Knowledge on Cloud WAN architecture

Pay and Recognition: 

  • Weekly pay
  • Paid holidays & paid time off 
  • Paid training 
  • Stock Awards (select management and front-line team member’s eligible)

Insurance / Retirement: 

  • Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans 
  • Up to 12 weeks paid pregnancy leave (disability leave) 
  • Paid Parental Leave 
  • Health savings 
  • Flex spending accounts (tax free) 
  • Short-term and Long-term disability plans 
  • Life Insurance (Whole Life and Term) 
  • 401k with company match

Learning, Tuition Assistance and Career Development: 

  • Digital career path tool to assist with career development 
  • Continuous training through Asbury's Internal Learning Management System 

Professional growth and development opportunities Additional advantages: 

  • Student loan relief resources 
  • Employee assistance program 
  • Employee discounts on parts and service repairs 
  • Scholarship awards 
  • Opportunities to join our community service initiatives, which includes paid volunteer hours 
  • Aggressive Employee referral program with bonus opportunities

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