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It Helpdesk Intern Jobs in Decatur, GA (NOW HIRING)

Conflux Systems

IT Helpdesk Analyst

Conyers, GA · On-site

$20/hr

#Hiring Title: IT Helpdesk Analyst Location: 2206 East View Parkway,Conyers, GA 30013 Duration: 1 Year In Person interview Rate: $20/hr on W2 without benefits Required Skills * Vocational/Technical ...

Conflux Systems

IT Helpdesk Analyst

Conyers, GA · On-site

$20/hr

#Hiring Title: IT Helpdesk Analyst Location: 2206 East View Parkway,Conyers, GA 30013 Duration: 1 Year In Person interview Rate: $20/hr on W2 without benefits Required Skills * Vocational/Technical ...

HD Supply

2027 Intern - IT

Atlanta, GA · On-site +1

$14.50 - $19.25/hr

As an IT Intern, you will gain hands-on experience working alongside technology professionals who design, build, secure, and operate the systems that power a large-scale, hightransaction business.

New

HD Supply

2027 Intern - IT

Atlanta, GA · On-site

$14.50 - $19.25/hr

As an IT Intern, you will gain hands-on experience working alongside technology professionals who design, build, secure, and operate the systems that power a large-scale, high-transaction business.

Seneca Resources Company, LLC

IT Help Desk

Norcross, GA · On-site

IT Help Desk Analyst Location: Norcross, GA Work Environment: Call Center Start Date: January 2026 Position Performance Measures * Calls handled per hour * Percentage of escalated calls * Not-ready ...

Equifax

Technology Intern

Alpharetta, GA · On-site

$14.50 - $19.25/hr

What You'll Do As a technology intern, you'll contribute to significant projects within one of our ... Network & IT Support: Developing skills in network administration, maintaining IT documentation ...

Pindrop

Senior IT Engineer

Atlanta, GA

In this role, you'll help scale and strengthen Pindrop's internal IT infrastructure, employee technology experience, automation capabilities, and enterprise systems as we continue to grow. What you ...

RR Donnelley

Sr. IT Support Specialist

Atlanta, GA

Help develop and mentor fellow staff members, in addition to following best practices and ... S. degree in information technology is preferred but not necessary * 5+ years' experience in IT or ...

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All JobsIt Helpdesk Intern JobsIt Helpdesk Intern Jobs in Decatur, GA

It Helpdesk Intern information

See Decatur, GA salary details

$9

$17

$25

How much do it helpdesk intern jobs pay per hour?

As of Jun 19, 2026, the average hourly pay for it helpdesk intern in Decatur, GA is $17.02, according to ZipRecruiter salary data. Most workers in this role earn between $14.09 and $18.80 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT Helpdesk Intern, and why are they important?

To thrive as an IT Helpdesk Intern, you need a basic understanding of computer hardware, software troubleshooting, and networking concepts, often supported by coursework in information technology or a related field. Familiarity with ticketing systems, remote desktop tools, and standard office software is typically expected. Strong communication, patience, and problem-solving abilities help you effectively assist users and manage technical issues. These skills are crucial for providing timely technical support, ensuring smooth operations, and building a foundation for further growth in IT.

What types of technical issues do IT Helpdesk Interns typically handle, and how do they collaborate with senior IT staff?

IT Helpdesk Interns often handle a range of technical issues including password resets, software installation, basic troubleshooting of hardware or network connectivity, and assisting employees with using company applications. They typically serve as the first point of contact for users and escalate more complex problems to senior IT staff. Collaboration is key—interns frequently work alongside experienced technicians, learning best practices and receiving guidance on resolving unfamiliar issues, which helps them develop practical skills and build confidence in a real-world IT environment.

What does an IT Helpdesk Intern do?

An IT Helpdesk Intern assists with providing technical support to users within an organization. Typical responsibilities include troubleshooting hardware and software issues, responding to support tickets, setting up computers and devices, and assisting with routine IT maintenance. Interns gain hands-on experience by working closely with IT professionals, learning about network systems, and understanding company protocols. This role is ideal for individuals seeking to start a career in information technology and develop their problem-solving and communication skills.
What are the most commonly searched types of It Helpdesk jobs in Decatur, GA? The most popular types of It Helpdesk jobs in Decatur, GA are:
What job categories do people searching It Helpdesk Intern jobs in Decatur, GA look for? The top searched job categories for It Helpdesk Intern jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for It Helpdesk Intern jobs? Cities near Decatur, GA with the most It Helpdesk Intern job openings:
It Helpdesk Intern jobs near you
Infographic showing various It Helpdesk Intern job openings in Decatur, GA as of June 2026, with employment types broken down into 3% Locum Tenens, 64% Full Time, 20% Part Time, 7% Temporary, 3% Contract, and 3% Nights. Highlights an 94% Physical, 3% Hybrid, and 3% Remote job distribution, with an average salary of $35,407 per year, or $17 per hour.
IT Helpdesk Analyst

IT Helpdesk Analyst

Conflux Systems

Conyers, GA • On-site

$20/hr

Full-time

Posted 16 days ago

Job description

#Hiring
Title: IT Helpdesk Analyst
Location: 2206 East View Parkway,Conyers, GA 30013
Duration: 1 Year
In Person interview
Rate: $20/hr on W2 without benefits
Required Skills
  • Vocational/Technical degree in computer applications, computer technology or a closely related area from an accredited college
  • Experience performing as Helpdesk Technician with hands on knowledge in resolving issues with Outlook, MS Office, Win 7 and 10, Active Directory.
  • Monitor ticket queues, assign tickets to appropriate internal and external support staff, escalate tickets outside of SLA's until resolved.
  • Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
  • Answer user inquiries regarding computer software or hardware operation to resolve problems.
  • Bilingual - Spanish
  • IT Help Desk Call Center exp- 2 years

Description
LOCAL CANDIDATES
*This position is located at DDS Headquarters in Conyers, Georgia*
*Bilingual, Spanish required*
*MUST have IT Help Desk Call Center exp*
Provides technical assistance to both internal and external customers for tier one issues. This position requires handling a high volume of calls in a call center environment focused on customer service.
Internal customer support involves troubleshooting hardware, software, and connectivity issues. The Analyst will be responsible for escalation to the appropriate second tier support, opening tickets with various vendors, and escalation to Senior level management.
External customer support ranges from general website support, assistance with password resets, online account management and the provisioning of mobile driver's licenses. The Analyst will be expected to provide a high level of customer service while handling a large volume of calls and difficult situations all the way to completion of the ticket.
Job Responsibilities
• Oversee the daily performance of computer systems and applications.
• Answer user inquiries regarding computer software or hardware operation to resolve problems.
• Monitor ticket queues, assign tickets to appropriate internal and external support staff, escalate tickets until resolved.
• Confer with users or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
Qualifications:
• Six months of experience handling customers, questions, complaints, and/or providing information in a call center environment.
• 2+ years' experience performing as Helpdesk Technician with hands on knowledge in resolving issues with Outlook, MS Office, Win 7 and 10.
• Vocational/Technical degree in computer applications, computer technology or a closely related area from an accredited college
• Knowledge of Apple iOS
This position is located at DDS Headquarters in Conyers, Georgia.
Thanks
Archana@confluxsystems.com

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