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It Helpdesk Intern Jobs in Decatur, GA (NOW HIRING)

Next Step Systems

IT Specialist

Atlanta, GA · On-site

We help companies that are looking to hire IT Specialists for jobs in Atlanta, Georgia and in other cities too. Please contact our IT recruiting agencies and IT staffing companies today! Phone 630 ...

EAE USA Inc

IT Specialist

Tucker, GA · On-site

$85K - $100K/yr

Position Summary We're searching for a high-energy IT Support Specialist who loves solving problems, helping people, and keeping systems running like clockwork. In this role, you'll be the go-to tech ...

Next Step Systems

IT Specialist

Sandy Springs, GA · On-site

We help companies that are looking to hire IT Specialists for jobs in Sandy Springs, Georgia and in other cities too. Please contact our IT recruiting agencies and IT staffing companies today! Phone ...

Nichiha

Information Technology Manager

Johns Creek, GA · On-site

$87K - $107K/yr

Oversee provision of end-user services, including help desk and technical support services. * Promote an automation-first approach for IT Operations and business applications and provide ...

Ortho Sport and Spine Physicians

IT Support

Atlanta, GA · On-site

... help maintain our network infrastructure. This position requires a strong knowledge of IT systems, ... exceptional problem-solving skills, and excellent customer service abilities. Key Responsibilities:

City of Conyers

Helpdesk Tech

Conyers, GA · On-site

$20.27 - $30.13/hr

About the Help Desk Technician Position We're looking for a customer service oriented Helpdesk ... Accurately documents aspects of the City's IT infrastructure in accordance with the Technology ...

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All JobsIt Helpdesk Intern JobsIt Helpdesk Intern Jobs in Decatur, GA

It Helpdesk Intern information

See Decatur, GA salary details

$9

$17

$25

How much do it helpdesk intern jobs pay per hour?

As of Jun 22, 2026, the average hourly pay for it helpdesk intern in Decatur, GA is $17.02, according to ZipRecruiter salary data. Most workers in this role earn between $14.09 and $18.80 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT Helpdesk Intern, and why are they important?

To thrive as an IT Helpdesk Intern, you need a basic understanding of computer hardware, software troubleshooting, and networking concepts, often supported by coursework in information technology or a related field. Familiarity with ticketing systems, remote desktop tools, and standard office software is typically expected. Strong communication, patience, and problem-solving abilities help you effectively assist users and manage technical issues. These skills are crucial for providing timely technical support, ensuring smooth operations, and building a foundation for further growth in IT.

What types of technical issues do IT Helpdesk Interns typically handle, and how do they collaborate with senior IT staff?

IT Helpdesk Interns often handle a range of technical issues including password resets, software installation, basic troubleshooting of hardware or network connectivity, and assisting employees with using company applications. They typically serve as the first point of contact for users and escalate more complex problems to senior IT staff. Collaboration is key—interns frequently work alongside experienced technicians, learning best practices and receiving guidance on resolving unfamiliar issues, which helps them develop practical skills and build confidence in a real-world IT environment.

What does an IT Helpdesk Intern do?

An IT Helpdesk Intern assists with providing technical support to users within an organization. Typical responsibilities include troubleshooting hardware and software issues, responding to support tickets, setting up computers and devices, and assisting with routine IT maintenance. Interns gain hands-on experience by working closely with IT professionals, learning about network systems, and understanding company protocols. This role is ideal for individuals seeking to start a career in information technology and develop their problem-solving and communication skills.
What are the most commonly searched types of It Helpdesk jobs in Decatur, GA? The most popular types of It Helpdesk jobs in Decatur, GA are:
What job categories do people searching It Helpdesk Intern jobs in Decatur, GA look for? The top searched job categories for It Helpdesk Intern jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for It Helpdesk Intern jobs? Cities near Decatur, GA with the most It Helpdesk Intern job openings:
It Helpdesk Intern jobs near you
Infographic showing various It Helpdesk Intern job openings in Decatur, GA as of June 2026, with employment types broken down into 3% Locum Tenens, 64% Full Time, 20% Part Time, 7% Temporary, 3% Contract, and 3% Nights. Highlights an 94% Physical, 3% Hybrid, and 3% Remote job distribution, with an average salary of $35,407 per year, or $17 per hour.
IT Support Specialist

IT Support Specialist

St. Vincent de Paul Georgia

Atlanta, GA

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 13 days ago

Job description

Society of St. Vincent de Paul Georgia, Inc.
St. Vincent de Paul Georgia (SVdP) envisions a more just and compassionate Georgia, where every neighbor lives with dignity and opportunity. Our mission is to serve our neighbors with love and respect: delivering help, hope and pathways to self-sufficiency. With a core focus on preventing homelessness, fighting hunger, and improving health, we are the oldest and largest state-wide social service nonprofit. Our programs include rental and utility assistance, food recovery and distribution, and prescription fulfillment through an onsite pharmacy. Our essential elements are Faith, Friendship and Service, and we strive to practice the Vincentian Virtues of Simplicity, Selflessness, Gentleness, Humility and Zeal. Services are provided through the headquarters’ (Council) facility in Chamblee, GA, 74 Conferences (parish-based chapters) throughout the state, and 9 Thrift Stores. To learn more about SVdP Georgia and our programs, visit our website at www.svdpgeorgia.org
Feed. Clothe. House. Heal.
POSITION SUMMARY
The Information Technology Support Specialist provides technical support and oversight of SVdP’s technology systems, devices and user accounts. This hands-on position is primarily responsible for help desk support, hardware and software asset management, Microsoft 365 administration, user support for the organization's Client Management System (CMS), the telephony systems and other information technology needs as assigned. The role serves as the primary point of contact for day-to-day technology needs and works closely with the Technology amp; Data Systems Manager to maintain reliable, secure, and efficient technology operations. The ideal candidate will have extensive knowledge of computer hardware and software, network maintenance, and industry trends to keep us on the cutting edge.
Job Responsibilities:
End User Support amp; Administration
  • Serve as the primary responder for internal technology support requests using the Syncro system. Maintain documentation, ticket categories, workflows, and standard procedures
  • Provision, modify, and deactivate user accounts, software installation and system access as needed
  • Troubleshoot and resolve routine issues involving Microsoft 365, including Outlook email, Teams, SharePoint and OneDrive; printers; phones; Wi-Fi and workstation hardware
  • Support shared mailboxes, distribution lists and basic SharePoint permissions
  • Coordinate equipment delivery and collection during onboarding/offboarding
  • Maintain onboarding and offboarding documentation and procedures.
Asset and Inventory Management
  • Maintain accurate records of technology assets, including laptops, desktops, printers and related equipment.
  • Track device assignments, warranties, lifecycle status, replacement schedules and inventory levels
  • Assist with equipment procurement, deployment, maintenance and replacement planning
Systems and Application Support
  • Provide tier-one level support for the organization’s proprietary Client Management System (CMS) including user access requests and troubleshooting;
  • Document recurring issues, resolutions and support procedures
  • Maintain accurate workflows, documentation and knowledge base resources
  • Coordinate with vendors or service providers when needed.
Infrastructure and Vendor Coordination
  • Escalate tenant-wide configuration, security, compliance, or governance decisions to the Technology amp; Data Systems Manager.
  • Troubleshoot common connectivity and hardware issues.
  • Support staff with practical, day-to-day technology needs.
Qualifications:
  • Associate's degree in Information Technology, Computer Science or related field
  • Two years’ experience providing IT help desk, desktop support, or internal technology support
  • CompTIA A+, Microsoft certifications or comparable technical certifications strongly preferred
  • Working knowledge of Microsoft 365 administration, including user accounts, licenses, Outlook, Teams, OneDrive, and SharePoint.
  • Strong knowledge of endpoint setup, laptop provisioning, and user account management.
  • Ability to troubleshoot common hardware, software, network, printer, and account access issues.
  • Basic understanding of networking concepts, including Wi-Fi, switches, printers, and VoIP phones.
  • Ability to document work, follow procedures, and keep ticketing and asset systems accurate.
  • Experience with Syncro or a similar RMM/ticketing/asset management platform.
  • Strong customer-service orientation and patience when supporting non-technical users.
  • Familiarity with Power BI and WordPress administration preferred.
  • Experience supporting nonprofit, small business, or multi-site environments a plus.
  • Reliable, detail-oriented, and process-driven.
  • Ability to manage multiple priorities and respond appropriately to urgent request
  • Friendly and professional when working with staff at all technical skill levels.
  • Curious and willing to learn new systems.
  • Able to work independently while keeping the Technology Manager informed.
  • Able to support the mission of a Catholic faith-based nonprofit
Physical Demands/Work Environment:
The physical demands and work environment characteristics described here are representative of those required to perform the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
This position requires moderate, though not constant physical effort, typically involving some combination of stooping, kneeling, crouching, crawling, prolonged standing, lifting, carrying, pushing and/or pulling of objects and materials of up to 30 pounds. Sensory Requirements: This position requires the ability to communicate effectively and perceive and discriminate colors or shades of colors, sounds, and visual cues or signals.
This position primarily works in an in-person office environment, Monday - Friday during normal business hours. The incumbent may be required to be available on nights and weekends for meetings and other special events.

Compensation:
Competitive hourly wage commensurate with experience and background plus benefits, including health insurance with FSA saving options; dental and vision insurance; a 401K retirement plan with a Safe Harbor contribution and match, and company paid short term disability, long term disability and Life Insurance. There are also company paid holidays and paid time off available to all full and part-time employees.
This job description should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents may perform other related duties as required.
Learn more about St. Vincent de Paul Georgia at www.svdpgeorgia.org

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