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It Helpdesk Intern Jobs in Decatur, GA (NOW HIRING)

Next Step Systems

IT Specialist

Atlanta, GA · On-site

We help companies that are looking to hire IT Specialists for jobs in Atlanta, Georgia and in other cities too. Please contact our IT recruiting agencies and IT staffing companies today! Phone 630 ...

EAE USA Inc

IT Specialist

Tucker, GA · On-site

$85K - $100K/yr

Position Summary We're searching for a high-energy IT Support Specialist who loves solving problems, helping people, and keeping systems running like clockwork. In this role, you'll be the go-to tech ...

Next Step Systems

IT Specialist

Sandy Springs, GA · On-site

We help companies that are looking to hire IT Specialists for jobs in Sandy Springs, Georgia and in other cities too. Please contact our IT recruiting agencies and IT staffing companies today! Phone ...

Nichiha

Information Technology Manager

Johns Creek, GA · On-site

$87.50K - $107.30K/yr

Oversee provision of end-user services, including help desk and technical support services. * Promote an automation-first approach for IT Operations and business applications and provide ...

Aumovio

AUMOVIO star Internship_IT

Roswell, GA

$13.75 - $18.50/hr

As an IT Specialist Intern in the AUMOVIO star Internship Program, you will support the IT Infrastructure team in automating infrastructure processes and implementing modern digitalization solutions.

Pae

Information Technology Engineer

Forest Park, GA · On-site

This position will help support exploitation missions both CONUS (Continental United States) and ... This includes Information Technology (IT) support requirements for distributed computing ...

New

Ortho Sport and Spine Physicians

IT Support

Atlanta, GA · On-site

... help maintain our network infrastructure. This position requires a strong knowledge of IT systems, ... exceptional problem-solving skills, and excellent customer service abilities. Key Responsibilities:

Georgia Institute of Technology

GCITC Intern

Atlanta, GA · On-site

$14.50 - $19.25/hr

The $100 million facility will help to fill the current and growing shortage of cybersecurity ... Job Summary The GCITC Intern 1 will be shadowing the GCITC IT Team to learn about workstation ...

Ortho Sport and Spine Physicians

IT Support

Atlanta, GA · On-site

... help maintain our network infrastructure. This position requires a strong knowledge of IT systems, ... exceptional problem-solving skills, and excellent customer service abilities. Key Responsibilities:

JCPenney

IT Technician

Forest Park, GA · On-site

$22.31/hr

Overview IT Technician - Technology Provide IT technical support for fulfillment operation center ... We are committed to helping our employees grow their careers and develop their skills. We offer a ...

Academy Of Scholars

IT Technician

Decatur, GA · On-site

We are seeking an enthusiastic Entry-Level IT Technician to join our school's IT team. In this role ... A friendly, reliable, and supportive team member who enjoys helping others, learns quickly, and is ...

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It Helpdesk Intern information

See Decatur, GA salary details

$9

$17

$25

How much do it helpdesk intern jobs pay per hour?

As of May 29, 2026, the average hourly pay for it helpdesk intern in Decatur, GA is $17.02, according to ZipRecruiter salary data. Most workers in this role earn between $14.09 and $18.80 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT Helpdesk Intern, and why are they important?

To thrive as an IT Helpdesk Intern, you need a basic understanding of computer hardware, software troubleshooting, and networking concepts, often supported by coursework in information technology or a related field. Familiarity with ticketing systems, remote desktop tools, and standard office software is typically expected. Strong communication, patience, and problem-solving abilities help you effectively assist users and manage technical issues. These skills are crucial for providing timely technical support, ensuring smooth operations, and building a foundation for further growth in IT.

What types of technical issues do IT Helpdesk Interns typically handle, and how do they collaborate with senior IT staff?

IT Helpdesk Interns often handle a range of technical issues including password resets, software installation, basic troubleshooting of hardware or network connectivity, and assisting employees with using company applications. They typically serve as the first point of contact for users and escalate more complex problems to senior IT staff. Collaboration is key—interns frequently work alongside experienced technicians, learning best practices and receiving guidance on resolving unfamiliar issues, which helps them develop practical skills and build confidence in a real-world IT environment.

What does an IT Helpdesk Intern do?

An IT Helpdesk Intern assists with providing technical support to users within an organization. Typical responsibilities include troubleshooting hardware and software issues, responding to support tickets, setting up computers and devices, and assisting with routine IT maintenance. Interns gain hands-on experience by working closely with IT professionals, learning about network systems, and understanding company protocols. This role is ideal for individuals seeking to start a career in information technology and develop their problem-solving and communication skills.
What are the most commonly searched types of It Helpdesk jobs in Decatur, GA? The most popular types of It Helpdesk jobs in Decatur, GA are:
What job categories do people searching It Helpdesk Intern jobs in Decatur, GA look for? The top searched job categories for It Helpdesk Intern jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for It Helpdesk Intern jobs? Cities near Decatur, GA with the most It Helpdesk Intern job openings:
It Helpdesk Intern jobs near you
Infographic showing various It Helpdesk Intern job openings in Decatur, GA as of May 2026, with employment types broken down into 34% Full Time, 33% Part Time, and 33% Temporary. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $35,407 per year, or $17 per hour.
IT Support Analyst II / Endpoint Specialist - onsite

IT Support Analyst II / Endpoint Specialist - onsite

Georgia Banking Company

Atlanta, GA • On-site

Full-time

Posted 8 days ago

Job description

The IT Support Analyst II / Endpoint Specialist is responsible for supporting, monitoring, and resolving escalated technical issues to improve the functionality, reliability, and security of corporate technology systems. This role serves as the primary escalation point for the Helpdesk, providing advanced troubleshooting across endpoints, Microsoft 365 platforms, and workplace technology. This position will deliver hands-on, on-site technical support while assisting with endpoint management, device lifecycle operations, and Microsoft 365 administration in a highly regulated environment.
The ideal candidate is passionate about technology, delivers an exceptional service experience, and is eager to expand their knowledge of cloud-based systems within a modern, Microsoft-focused environment with opportunities to grow into advanced cloud and endpoint engineering roles.
This position is based out of our Buckhead Corporate Office and requires in-office attendance 5 days per week, Monday-Friday.
Specific Job Functions:
  • Act as the primary escalation point for Helpdesk (Tier 1) support requests, resolving complex technical issues across systems, hardware, and software
  • Troubleshoot and resolve Microsoft 365 issues including Exchange Online, Teams, OneDrive, and SharePoint Online
  • Support Entra ID (Azure AD) user, device, and access-related issues, including account provisioning and troubleshooting access challenges
  • Administer and support Microsoft Intune including device enrollment, configuration, compliance, and remediation
  • Manage the full endpoint lifecycle including device provisioning (Autopilot), deployment, replacement, and decommissioning
  • Perform on-site support for employees, including troubleshooting hardware, peripherals, and office technology
  • Deliver exceptional service to employees, including timely communication, ownership of issues, and full resolution of support requests
  • Identify recurring issues and trends, recommending solutions to improve service levels and reduce operational friction
  • Collaborate with systems, security, and engineering resources to escalate and resolve complex technical issues
  • Assist in implementing endpoint standards, configurations, and best practices to ensure a secure and consistent environment
  • Support office expansions, relocations, and M&A integration activities including device deployment and user onboarding
  • Create and maintain documentation, procedures, and user guides for supported systems and common issues
  • Respond to service requests and escalations via phone, email, and in-person support in a timely and professional manner
  • Provide backup coverage to the IT Helpdesk by supporting Tier 1 ticket intake, troubleshooting, and resolution as needed

Requirements
  • 3+ years working in a corporate IT department in a support, desktop, or endpoint-focused role
  • 3+ years working with Microsoft technologies such as Windows 11, Active Directory / Entra ID, and Microsoft 365 platforms
  • Experience troubleshooting and supporting modern endpoint environments (laptops, mobile devices, docking stations, peripherals)
  • Experience supporting Microsoft Intune in a production environment preferred

Skills & Capabilities:
  • Strong knowledge of modern computer hardware, operating systems, and enterprise software applications
  • Proven ability to troubleshoot complex technical issues across multiple systems and platforms
  • Strong customer service focus with the ability to communicate effectively with both technical and non-technical users
  • Ability to take ownership of issues and drive them through to resolution
  • Strong attention to detail and organizational skills
  • Ability to prioritize and manage multiple tasks in a fast-paced, rapidly growing environment
  • Desire to continuously learn and expand technical skillsets, particularly within Microsoft cloud technologies
  • Strong work ethic and commitment to deliver best-in-class service
  • Experience in highly regulated environments is a plus

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