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Remote It Help Desk Jobs in Springfield, VA (NOW HIRING)

System One

IT Engineer - Windows and macOS

Bethesda, MD · Remote

$40 - $60/hr

... Remote Rate: $40/hr. to $60/hr. commensurate with experience System One IT is seeking an IT Enginee ... This is not a Tier 1 help desk role -- you will design, implement, and maintain technical controls ...

System One

IT Engineer - Windows and macOS

Bethesda, MD · Remote

$40 - $60/hr

... Remote Rate: $40/hr. to $60/hr. commensurate with experience System One IT is seeking an IT Enginee ... This is not a Tier 1 help desk role -- you will design, implement, and maintain technical controls ...

System One

IT Engineer - Windows and macOS

Bethesda, MD · Remote

$40 - $60/hr

... Remote Rate: $40/hr. to $60/hr. commensurate with experience System One IT is seeking an IT Enginee ... This is not a Tier 1 help desk role -- you will design, implement, and maintain technical controls ...

System One

IT Engineer - Windows and macOS

Bethesda, MD · Remote

$40 - $60/hr

... Remote Rate: $40/hr. to $60/hr. commensurate with experience System One IT is seeking an IT Enginee ... This is not a Tier 1 help desk role -- you will design, implement, and maintain technical controls ...

System One

IT Engineer - Windows and macOS

Bethesda, MD · Remote

$40 - $60/hr

... Remote Rate: $40/hr. to $60/hr. commensurate with experience System One IT is seeking an IT Enginee ... This is not a Tier 1 help desk role -- you will design, implement, and maintain technical controls ...

Nüvitek

Help Desk Support Specialist

Arlington, VA · On-site +1

$65K - $75K/yr

Help Desk Support Specialist Department: Delivery Employment Type: Full Time Location ... Remote Reporting To: Parisa Compensation: $65,000 - $75,000 / year Description At Nüvitek ...

System One

Cloud Service Desk Engineer

Bethesda, MD · Remote

$55 - $70/hr

Bachelor's degree in Information Technology, Cybersecurity, or a related field preferred ... Experience supporting VDI environments and remote access connectivity for Windows and macOS users

System One

Cloud Service Desk Engineer

Bethesda, MD · Remote

$55 - $70/hr

Bachelor's degree in Information Technology, Cybersecurity, or a related field preferred ... Experience supporting VDI environments and remote access connectivity for Windows and macOS users

System One

Cloud Service Desk Engineer

Bethesda, MD · Remote

$55 - $70/hr

Bachelor's degree in Information Technology, Cybersecurity, or a related field preferred ... Experience supporting VDI environments and remote access connectivity for Windows and macOS users

System One

Cloud Service Desk Engineer

Bethesda, MD · Remote

$55 - $70/hr

Bachelor's degree in Information Technology, Cybersecurity, or a related field preferred ... Experience supporting VDI environments and remote access connectivity for Windows and macOS users

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All JobsIt Help Desk JobsRemote It Help Desk JobsRemote It Help Desk Jobs in Springfield, VA

Remote It Help Desk information

See Springfield, VA salary details

$13

$24

$35

How much do remote it help desk jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for remote it help desk in Springfield, VA is $24.18, according to ZipRecruiter salary data. Most workers in this role earn between $20.10 and $27.12 per hour, depending on experience, location, and employer.

What is the difference between Remote It Help Desk vs Remote Technical Support Specialist?

AspectRemote It Help DeskRemote Technical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+ or vendor-specific certifications
Work EnvironmentHelp desk ticketing systems, remote troubleshootingTechnical issue diagnosis, remote or on-site support
Industry UsageIT service providers, corporate IT departmentsIT support companies, software/hardware vendors

Remote It Help Desk and Remote Technical Support Specialist roles share similar certifications and work environments, often overlapping in troubleshooting and customer service. However, the Help Desk typically handles initial support tickets and basic issues, while Technical Support Specialists may resolve more complex technical problems. Both roles are essential in IT support, with the main difference being the complexity of issues handled.

What are some common challenges faced by remote IT help desk professionals, and how can they be managed effectively?

Remote IT Help Desk professionals often encounter challenges such as troubleshooting technical issues without direct access to users' devices, managing communication across different time zones, and maintaining clear documentation. To manage these effectively, it's important to utilize robust remote-access tools, establish clear communication protocols, and keep detailed records of support requests and resolutions. Consistent collaboration with team members and proactive learning about emerging technologies can also help remote IT Help Desk staff overcome these challenges and provide excellent support.

What are the key skills and qualifications needed to thrive as a remote IT help desk professional?

To thrive as a Remote IT Help Desk professional, you need a strong understanding of computer systems, troubleshooting, networking, and typically a relevant IT certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems, remote desktop software, and knowledge base platforms is essential. Excellent communication, patience, and problem-solving skills set top performers apart in this role. These skills ensure efficient technical support, high customer satisfaction, and minimal downtime for users.

What is a remote IT help desk?

A Remote IT Help Desk is a service that provides technical support and assistance to users over the phone, email, or online chat, without being physically present on-site. IT Help Desk professionals troubleshoot issues related to software, hardware, networks, and other technology systems. They help resolve problems such as login issues, software installations, connectivity problems, and device malfunctions. Remote IT Help Desk services are commonly used by businesses to ensure quick and efficient support for employees, regardless of their location.
What are the most commonly searched types of It Help Desk jobs in Springfield, VA? The most popular types of It Help Desk jobs in Springfield, VA are:
What are popular job titles related to Remote It Help Desk jobs in Springfield, VA? For Remote It Help Desk jobs in Springfield, VA, the most frequently searched job titles are:
What job categories do people searching Remote It Help Desk jobs in Springfield, VA look for? The top searched job categories for Remote It Help Desk jobs in Springfield, VA are:
What cities near Springfield, VA are hiring for Remote It Help Desk jobs? Cities near Springfield, VA with the most Remote It Help Desk job openings:
Remote It Help Desk jobs near you
Infographic showing various Remote It Help Desk job openings in Springfield, VA as of August 2026, with employment types broken down into 91% Full Time, 7% Temporary, and 2% Contract. Highlights an 100% Remote job distribution, with an average salary of $50,298 per year, or $24.2 per hour.

Remote IT Project Manager

Summit Federal Services, LLC

Quantico, VA • Remote

$100K - $119K/yr

Full-time

Re-posted 27 days ago

Job description

Summit Federal  Services, LLC (SFS) with headquarters in Oakland, Maryland, is a fast growing woman owned Small Business and HUBZone company with an outstanding record of performance providing more effective and efficient acquisition, business process, training, IT, administrative and security services to multiple federal agencies.
SFS is looking for a Remote IT Project Manager to lead and oversee DoD software development programs and projects in support of mission-critical initiatives. This role is responsible for managing multiple concurrent projects, ensuring alignment with scope, cost, schedule, and performance objectives while adhering to Agile frameworks and DoD standards. The Project Manager will facilitate cross-functional collaboration, develop and maintain comprehensive project management documentation, and ensure delivery of high-quality software solutions in dynamic operation environments.   The position directly supports program execution, Stakeholder engagement and successful mission outcomes across DoD organizations.
Location: Quantico Virginia
Key Duties:
  • Lead and manage multiple DoD software development projects simultaneously.
  • Develop, maintain, and update Program/Project Management documentation including: Project Management Plans, Work Breakdown Structures, Risk Management plans, Integrated Master Schedules, meeting agendas and meeting minutes.
  • Apply Agile Framework methodologies, including user story development, backlog management, sprint execution, prioritization and adaptive planning to accommodate evolving requirements.
  • Oversee and coordinate activities of cross-functional project team members, including software developers, engineers, and support personnel.
  • Utilize ServiceNow to support project tracking, workflow management task assignments and reporting.
  • Review and approve project deliverables to ensure technical accuracy, completeness, and compliance with DoD standards and contractual requirements.

Qualifications:
  • Required  Secret Clearance
  • Bachelor Degree in Program/Project Management, Business Management or related discipline and 5 years of experience or 10 years without degree. 
  • Active PMP certification required and 5 years of expereince or 10 years without PMP
  • 5 years of demonstrate program/project management experience.
  • 5 years of both DOD and DOD software Development experience required
  • 2 years minimum experience utilizing ServiceNow
Desired Experience:
  • SCRUM Master Certification
  • Experience with additional Agile scaling frameworks (e.g. SAFe, LeSS
  • Experience supporting enterprise-level DoD IT modernization initiatives.
  • Familiar with DoD acquisition lifecycle processes and software development goverance frameworks.

Tools and Technologies:
  • ServiceNow
  • Agile Project Management tools (e.g Jira, Azure DevOps)
  • Microsoft Project
  • Microsoft Office Suite
  • Collaboration tools ( Microsoft Teams, Sharepoint)
SFS is an equal opportunity employer regardless of race, color, religion, creed, sex, marital status, national origin, disability, age, veteran status, on-the-job injury, sexual orientation, political affiliation or belief. Employment decisions are made without consideration of these or any other factors that employers are prohibited by law from considering. Any discriminatory action can be a cause for disciplinary action. SFS also prohibits discrimination against individuals with disabilities and will reasonably accommodate applicants with a disability, upon request, and will also ensure reasonable accommodation for employees with a disability.
 

Summit Federal Services, LLC is an equal opportunity employer regardless of race, color, religion, creed, sex, marital status, national origin, disability, age, veteran status, on-the-job injury, sexual orientation, political affiliation or belief. Employment decisions are made without consideration of these or any other factors that employers are prohibited by law from considering. Any discriminatory action can be a cause for disciplinary action. Summit Federal Services, LLC also prohibits discrimination against individuals with disabilities and will reasonably accommodate applicants with a disability, upon request, and will also ensure reasonable accommodation for employees with a disability.

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