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It Helpdesk Jobs in Springfield, VA (NOW HIRING)

IT Helpdesk

Washington, DC · On-site +1

$75K - $113K/yr

We are currently seeking a IT Helpdesk to join our team in Washington, District of Columbia (US-DC), United States (US). Job Summary: * Apply knowledge of computer science principles, information ...

IT Helpdesk

Washington, DC · On-site

$75K - $113K/yr

We are currently seeking a IT Helpdesk to join our team in Washington, District of Columbia (US-DC), United States (US). Job Summary: * Apply knowledge of computer science principles, information ...

IT Helpdesk Specialist Location: Annandale, VA Employment Type: Full-Time Position Overview We are seeking an experienced and customer-focused IT Helpdesk Specialist to join our Information ...

IT Helpdesk Specialist Location: Annandale, VA Employment Type: Full-Time Position Overview We are seeking an experienced and customer-focused IT Helpdesk Specialist to join our Information ...

IT Helpdesk Specialist Location: Annandale, VA Employment Type: Full-Time Position Overview We are seeking an experienced and customer-focused IT Helpdesk Specialist to join our Information ...

IT Helpdesk

Washington, DC · On-site +1

$75K - $113K/yr

We are currently seeking a IT Helpdesk to join our team in Washington, District of Columbia (US-DC), United States (US). Job Summary: * Apply knowledge of computer science principles, information ...

IT Helpdesk Specialist

Washington, DC · On-site

$41.82 - $46.91/hr

We can help! We are seeking an IT Help Desk Specialist for the IT Help Desk Support Services contract. This project will provide computer support specialists responsible for providing timely ...

IT Helpdesk Specialist 1

Mclean, VA · On-site

$25.96 - $28.85/hr

The IT Help Desk Specialist I provides first-line technical support to Somatus employees across the United States. This role supports both corporate and remote team members, ensuring timely ...

Be Seen First

We are looking for a junior to mid-level IT Helpdesk Support Technician to help support and maintain our internal services. A successful candidate must have the capacity and desire to learn. Our ...

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It Helpdesk information

See Springfield, VA salary details

$13

$24

$35

How much do it helpdesk jobs pay per hour?

As of Jul 20, 2026, the average hourly pay for it helpdesk in Springfield, VA is $24.18, according to ZipRecruiter salary data. Most workers in this role earn between $20.10 and $27.12 per hour, depending on experience, location, and employer.

What are IT Helpdesk professionals?

IT Helpdesk professionals are technical support specialists who assist users with computer hardware, software, and network issues. They serve as the first point of contact for troubleshooting technical problems, either remotely or in-person. Their responsibilities include diagnosing issues, providing solutions, escalating complex problems, and maintaining documentation of support requests. IT Helpdesk staff play a crucial role in ensuring smooth daily operations and minimizing downtime for businesses.

What are some typical challenges faced by IT Helpdesk professionals, and how can they be managed effectively?

IT Helpdesk professionals frequently encounter challenges such as handling high volumes of support requests, troubleshooting a wide range of technical issues, and communicating solutions to users with varying technical backgrounds. Time management and prioritization are key, as is developing a strong knowledge base of common problems and solutions. Building strong communication skills and staying patient under pressure can help ensure smooth interactions with end users. Many organizations also provide training and encourage Helpdesk staff to collaborate closely with technical teams to escalate and resolve more complex issues.

Is helpdesk a good entry-level IT job?

Helpdesk positions are common entry-level IT jobs that involve troubleshooting technical issues, providing user support, and maintaining hardware and software. They often require basic knowledge of operating systems, networking, and customer service skills, making them suitable for those starting a career in IT.

What are the key skills and qualifications needed to thrive as an IT Helpdesk professional, and why are they important?

To thrive as an IT Helpdesk professional, you need a strong understanding of computer hardware, operating systems, networking basics, and typically a relevant certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator. Familiarity with ticketing systems, remote troubleshooting tools, and common office software is essential. Excellent communication, patience, and problem-solving skills help build rapport with users and resolve issues efficiently. These skills ensure quick problem resolution, high user satisfaction, and reliable support for business operations.

What jobs pay $4000 a week without a degree?

In IT helpdesk roles, earning $4,000 a week typically requires extensive experience, certifications like CompTIA or Microsoft, and a high level of technical skill. Such salaries are uncommon for entry-level positions; most helpdesk jobs pay less, but senior or specialized roles in IT support can reach higher earnings with the right expertise and certifications.

What does an IT help desk do?

An IT help desk provides technical support to users by troubleshooting hardware, software, and network issues. They assist with system setup, maintenance, and user account management, often using ticketing systems and remote tools to resolve problems efficiently.

Is AI replacing IT's help desk?

AI is increasingly used to automate routine help desk tasks such as password resets and troubleshooting common issues, but it does not fully replace IT helpdesk professionals. IT helpdesk roles still require human oversight, problem-solving skills, and customer service, especially for complex or unique problems that AI cannot resolve independently.

What is the difference between It Helpdesk vs Technical Support Specialist?

AspectIt HelpdeskTechnical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Cisco CCNA (optional)
Work EnvironmentHelpdesk ticketing systems, remote support, on-siteCustomer sites, remote, or call centers
Industry UsageIT departments, MSPs, corporate supportIT companies, tech vendors, corporate support

Both roles involve troubleshooting and supporting IT issues, but It Helpdesk typically focuses on handling user tickets and remote support within an organization, while Technical Support Specialists often provide more in-depth technical assistance, sometimes involving hardware or network issues. The roles overlap in certifications and work environments, but the scope and complexity of support can differ.

What are the most commonly searched types of It Helpdesk jobs in Springfield, VA? The most popular types of It Helpdesk jobs in Springfield, VA are:
What are popular job titles related to It Helpdesk jobs in Springfield, VA? For It Helpdesk jobs in Springfield, VA, the most frequently searched job titles are:
What job categories do people searching It Helpdesk jobs in Springfield, VA look for? The top searched job categories for It Helpdesk jobs in Springfield, VA are:
What cities near Springfield, VA are hiring for It Helpdesk jobs? Cities near Springfield, VA with the most It Helpdesk job openings:
IT Helpdesk

IT Helpdesk

NTT DATA Services

Washington, DC • On-site, Remote

$75K - $113K/yr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 5 days ago


NTT Data rating

7.4

Company rating: 7.4 out of 10

Based on 92 frontline employees who took The Breakroom Quiz

107th of 210 rated it services


Job description

Req ID: 380821 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a IT Helpdesk to join our team in Washington, District of Columbia (US-DC), United States (US).

Job Summary:

  • Apply knowledge of computer science principles, information management principles, automated data processing functions, information technology engineering, hardware and software systems' structures and operation, and computer programming languages and techniques to solve problems.
  • Tasks may include analysis of systems, programs, and/or planning activities.

Basic Qualifications:

  • Minimum 4 years of experience in engineering/science management, operations research analysis or financial/cost analysis.
  • Bachelor's degree in business or technical field.
  • Active Secret Clearance required.

Preferred Qualifications:

  • Knowledge of NAVSEA / Navy organization, stakeholders, and policies.
  • Knowledge of DoD/Navy program management, Government technical management, or Industry business management
  • Experience supporting the US Navy or active-duty Navy experience.
  • Bachelor's degree in a technology field.
  • Strong communication skills
  • Possesses analytical and problem-solving skills for both technical and business-related matters.

NTT DATA provides a reasonable range of compensation for specific roles. The starting pay range for this role is $75,372 - $113,058. Actual compensation will depend on a number of factors, including the candidate's relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance. If the position offered in temporary, the position will not be eligible for incentive compensation. This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.


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About NTT DATA

Sourced by ZipRecruiter

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Plano, TX, US

Year founded

1967