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It Helpdesk Jobs in Springfield, VA (NOW HIRING)

Quantum Space

Tier 2 IT Helpdesk Technician

Rockville, MD · On-site

$29 - $40/hr

Who We're Looking For We are seeking a Tier 2 IT Helpdesk Technician to provide second-level support and technical troubleshooting across the organization. In this role, you will work closely with ...

IntelliDyne

IT Help Desk Manager

Herndon, VA · On-site

IT Help Desk Manager Location: Herndon, VA (100% Onsite) Clearance: Active Secret or higher Status: Exempt About This Role The IT Help Desk Manager is responsible for leading and supporting a team of ...

IntelliDyne

IT Help Desk Manager

Herndon, VA · On-site

IT Help Desk Manager Location: Herndon, VA (100% Onsite) Clearance: Active Secret or higher Status: Exempt About This Role The IT Help Desk Manager is responsible for leading and supporting a team of ...

ford agency

IT Help Desk Technician

Washington, DC

$51K - $82K/yr

The Ford Agency is actively recruiting for an IT Help Desk Technician for a top DC law firm. This individual will join a busy team, provide IT support to end-users, identify trends with incidents and ...

Rapid Strategy

IT Help Desk Specialist

Washington, DC · On-site

$65 - $90/hr

Position Overview Rapid Strategy is seeking an experienced IT Help Desk Specialist to support a federal customer in Washington, DC. This position provides advanced Tier II desktop support across ...

AXIS Management Group, LLC

Be Seen First

IT Help Desk Technician

Arlington, VA · On-site

$58K - $70K/yr

We are seeking a Tier 2 IT Help Desk Technician to provide on-site technical support for a Federal Government client in Arlington, VA. This role will support end users with IT hardware, software ...

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Showing results 21-40

All JobsIt Helpdesk JobsIt Helpdesk Jobs in Springfield, VA

It Helpdesk information

See Springfield, VA salary details

$13

$24

$35

How much do it helpdesk jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for it helpdesk in Springfield, VA is $24.18, according to ZipRecruiter salary data. Most workers in this role earn between $20.10 and $27.12 per hour, depending on experience, location, and employer.

What is an IT Helpdesk professional?

IT Helpdesk professionals are technical support specialists who assist users with computer hardware, software, and network issues. They serve as the first point of contact for troubleshooting technical problems, either remotely or in-person. Their responsibilities include diagnosing issues, providing solutions, escalating complex problems, and maintaining documentation of support requests. IT Helpdesk staff play a crucial role in ensuring smooth daily operations and minimizing downtime for businesses.

What skills and qualifications are needed to thrive as an IT Helpdesk professional?

To thrive as an IT Helpdesk professional, you need a strong understanding of computer hardware, operating systems, networking basics, and typically a relevant certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator. Familiarity with ticketing systems, remote troubleshooting tools, and common office software is essential. Excellent communication, patience, and problem-solving skills help build rapport with users and resolve issues efficiently. These skills ensure quick problem resolution, high user satisfaction, and reliable support for business operations.

What are typical challenges faced by IT Helpdesk professionals, and how can they be managed?

IT Helpdesk professionals frequently encounter challenges such as handling high volumes of support requests, troubleshooting a wide range of technical issues, and communicating solutions to users with varying technical backgrounds. Time management and prioritization are key, as is developing a strong knowledge base of common problems and solutions. Building strong communication skills and staying patient under pressure can help ensure smooth interactions with end users. Many organizations also provide training and encourage Helpdesk staff to collaborate closely with technical teams to escalate and resolve more complex issues.

What is the difference between It Helpdesk vs Technical Support Specialist?

AspectIt HelpdeskTechnical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Cisco CCNA (optional)
Work EnvironmentHelpdesk ticketing systems, remote support, on-siteCustomer sites, remote, or call centers
Industry UsageIT departments, MSPs, corporate supportIT companies, tech vendors, corporate support

Both roles involve troubleshooting and supporting IT issues, but It Helpdesk typically focuses on handling user tickets and remote support within an organization, while Technical Support Specialists often provide more in-depth technical assistance, sometimes involving hardware or network issues. The roles overlap in certifications and work environments, but the scope and complexity of support can differ.

How hard is it helpdesk to get a helpdesk job?

Getting a helpdesk job typically requires basic technical knowledge, customer service skills, and sometimes relevant certifications like CompTIA A+. Entry-level positions are generally accessible to those with a willingness to learn, but competition can vary based on location and experience. Building skills in troubleshooting, operating systems, and remote support tools can improve chances of securing a helpdesk role.

Is IT helpdesk a good career?

IT helpdesk is a viable career option for individuals interested in technical support, troubleshooting, and customer service. It often requires knowledge of operating systems, networking, and common software tools, with opportunities for certifications like CompTIA A+ to advance. The role can lead to higher IT positions such as network administrator or systems analyst.

What does an IT Helpdesk do?

An IT Helpdesk provides technical support to users by troubleshooting hardware, software, and network issues. They assist with system setup, maintenance, and user account management, often using ticketing systems and remote tools to resolve problems efficiently.

What are the most commonly searched types of It Helpdesk jobs in Springfield, VA?

The most popular types of It Helpdesk jobs in Springfield, VA are:

What are popular job titles related to It Helpdesk jobs in Springfield, VA?

For It Helpdesk jobs in Springfield, VA, the most frequently searched job titles are:

What job categories do people searching It Helpdesk jobs in Springfield, VA look for?

The top searched job categories for It Helpdesk jobs in Springfield, VA are:

What cities near Springfield, VA are hiring for It Helpdesk jobs?

Cities near Springfield, VA with the most It Helpdesk job openings:

It Helpdesk jobs near you
Infographic showing various It Helpdesk job openings in Springfield, VA as of August 2026, with employment types broken down into 55% Full Time, and 45% Contract. Highlights an 100% In-person job distribution, with an average salary of $50,298 per year, or $24.2 per hour.

IT Helpdesk Technician II - Service Center

Chenega Agile Real-Time Solutions

Washington, DC • On-site

$26.44/hr

Full-time

Re-posted 10 days ago

Job description

Overview

IT Helpdesk Technician II - Service Center 

Washington, DC

Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded in your employer's core culture? If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you! Join our team of professionals who support large-scale government operations by leveraging cutting-edge technology and take your career to the next level! 

Chenega Agile Real-Time Solutions (CARS) is seeking an IT Helpdesk Technician II - Service Center to provide in-person desktop support for users located at FCC HQ and GB campuses. This role supports Tier II technical troubleshooting and workstation setup. 

Responsibilities
  • Respond to end-user tickets for hardware, software, and network issues. 
  • Write clear and straightforward email correspondence with users to relay pertinent information or instructions. 
  • Track and resolve issues using ticketing systems. 
  • Provide VIP support as needed and maintain documentation. 
  • Answering and managing incoming calls routed through automated call distribution system 
  • Monitor SLA compliance for assigned tickets. 
  • Other duties as assigned. 
Qualifications
  • Bachelor's degree with a background in Information Technology (through coursework or extracurricular experience); OR 
  • High school diploma or GED and a minimum of 4+ years of relevant experience (post-secondary education may be substituted for experience on a year-for-year basis). 
  • Must be a U.S. citizen and able to obtain Public Trust Clearance 
  • Successfully pass background and drug screening

Preferred Qualifications:

  • Active CompTIA A+ certification (preferred) 

 

Knowledge, Skills and Abilities:

  • Ability to work independently and yet be effective within a team setting 
  • Must be capable of managing multiple efforts with time-related constraints in a fast-paced environment 
  • Able to remain composed and professional while speaking to customers  
  • Demonstrated ability to effectively communicate and collaborate with diverse internal and external stakeholder groups and individuals 
  • Friendly presence, helpful attitude, good interpersonal skills, and ability to work well with others. 
  • Excellent skills in Microsoft Word, Excel, and other Office applications 
  • Ability to train end users on frequently asked technical issues. 
  • Ability to provide technical assistance and support over the phone; good phone skills, professional demeanor, and previous customer service experience strongly desired. 
  • Good problem-solving skills; ability to visualize a problem/situation and think abstractly to solve it 

How you'll grow 

At Chenega MIOS, our professional development plan focuses on helping our team members at every level of their careers to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there's always room to learn. 

We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their careers. 

Benefits 

At Chenega MIOS, we know that great people make a great organization. We value our team members and offer them a broad range of benefits. 

Learn more about what working at Chenega MIOS can mean for you. 

Chenega MIOS's culture 

Our positive and supportive culture encourages our team members to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them be healthy, centered, confident, and aware. We offer well-being programs and continuously look for new ways to maintain a culture where we excel and lead healthy, happy lives. 

Corporate citizenship 

Chenega MIOS is led by a purpose to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our team members, and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. 

Learn more about Chenega's impact on the world. 

Chenega MIOS News- https://chenegamios.com/news/ 

Tips from your Talent Acquisition Team 

We want job seekers exploring opportunities at Chenega MIOS to feel prepared and confident. To help you with your research, we suggest you review the following links: 

Chenega MIOS web site - www.chenegamios.com 

Glassdoor - https://www.glassdoor.com/Overview/Working-at-Chenega-MIOS-EI_IE369514.11,23.htm 

LinkedIn - https://www.linkedin.com/company/1472684/ 

Facebook - https://www.facebook.com/chenegamios/

#Chenega Agile Real Time Solutions, LLC

Estimated Salary/Wage Up to USD $26.44/Hr.Employment Type: FULL_TIME

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