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Remote It Help Desk Jobs in Virginia (NOW HIRING)

IT Business Analyst

Arlington, VA · On-site +1

$55K - $126K/yr

  • Medical

  • Life

  • Retirement

  • PTO

Remote Work: No Job Number: R0242959 Location: Arlington,VA,US Share job via: Share IT Business ... We're looking for someone like you to help propel business analytics and processes forward, as well ...

SME IT Governance Manager

Chantilly, VA · On-site +1

$97K - $119K/yr

Great Waters Federal is seeking an SME IT Governance Manager for the National Capital Region or a remote position. The selected candidate will be responsible for aligning the organization ...

IT Program Manager

Alexandria, VA · On-site +1

$99K - $225K/yr

  • Medical

  • Life

  • Retirement

  • PTO

Remote Work: No Job Number: R0241486 Location: Alexandria,VA,US Share job via: Share IT Program Manager The Opportunity: Design, implement, and maintain strategic, multi-disciplinary IT programs in ...

Contribute to compliance initiatives and help maintain security controls aligned with audit standards * Track and report IT performance metrics, security indicators, and compliance status * Work with ...

IT Delivery Project Manager

Reston, VA · On-site +1

$102K - $121K/yr

  • Retirement

IT Delivery Project Manager Location: Remote (Must be based in California, Oregon, Washington, or ... help deliver high-quality solutions that support utility and energy efficiency programs. This ...

IT SPECIALIST (INFOSEC)

Stafford, VA · On-site +1

$102K - $158K/yr

Learn more about this agency Duties Help * You will develop and/or aid with policy and procedure ... remote or isolated sites. You must be able to travel on military and commercial aircraft for ...

Mid-Level Business Analyst

Herndon, VA · On-site +1

$85K - $102K/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

However, remote and offsite support may be considered. WORK CONTEXT Most AQD Government employees ... Help Desk, including remedy tickets and invoicing logs. Analyzes this information to identify ...

Overview McGuireWoods is seeking an experienced IT Business Analyst to join it's Richmond team ... Along with excellent benefits, McGuireWoods offers most employees a hybrid remote option allowing ...

McGuireWoods is seeking an experienced IT Business Analyst to join it's Richmond team. This hire ... Along with excellent benefits, McGuireWoods offers most employees a hybrid remote option allowing ...

Showing results 41-60

Remote It Help Desk information

See Virginia salary details

$12

$22

$33

How much do remote it help desk jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for remote it help desk in Virginia is $22.95, according to ZipRecruiter salary data. Most workers in this role earn between $19.09 and $25.72 per hour, depending on experience, location, and employer.

What is the difference between Remote It Help Desk vs Remote Technical Support Specialist?

AspectRemote It Help DeskRemote Technical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+ or vendor-specific certifications
Work EnvironmentHelp desk ticketing systems, remote troubleshootingTechnical issue diagnosis, remote or on-site support
Industry UsageIT service providers, corporate IT departmentsIT support companies, software/hardware vendors

Remote It Help Desk and Remote Technical Support Specialist roles share similar certifications and work environments, often overlapping in troubleshooting and customer service. However, the Help Desk typically handles initial support tickets and basic issues, while Technical Support Specialists may resolve more complex technical problems. Both roles are essential in IT support, with the main difference being the complexity of issues handled.

What are some common challenges faced by remote IT help desk professionals, and how can they be managed effectively?

Remote IT Help Desk professionals often encounter challenges such as troubleshooting technical issues without direct access to users' devices, managing communication across different time zones, and maintaining clear documentation. To manage these effectively, it's important to utilize robust remote-access tools, establish clear communication protocols, and keep detailed records of support requests and resolutions. Consistent collaboration with team members and proactive learning about emerging technologies can also help remote IT Help Desk staff overcome these challenges and provide excellent support.

What are the key skills and qualifications needed to thrive as a remote IT help desk professional?

To thrive as a Remote IT Help Desk professional, you need a strong understanding of computer systems, troubleshooting, networking, and typically a relevant IT certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems, remote desktop software, and knowledge base platforms is essential. Excellent communication, patience, and problem-solving skills set top performers apart in this role. These skills ensure efficient technical support, high customer satisfaction, and minimal downtime for users.

What is a remote IT help desk?

A Remote IT Help Desk is a service that provides technical support and assistance to users over the phone, email, or online chat, without being physically present on-site. IT Help Desk professionals troubleshoot issues related to software, hardware, networks, and other technology systems. They help resolve problems such as login issues, software installations, connectivity problems, and device malfunctions. Remote IT Help Desk services are commonly used by businesses to ensure quick and efficient support for employees, regardless of their location.

What are the most commonly searched types of It Help Desk jobs in Virginia?

The most popular types of It Help Desk jobs in Virginia are:

What are popular job titles related to Remote It Help Desk jobs in Virginia?

For Remote It Help Desk jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Remote It Help Desk jobs in Virginia look for?

The top searched job categories for Remote It Help Desk jobs in Virginia are:

What cities in Virginia are hiring for Remote It Help Desk jobs?

Cities in Virginia with the most Remote It Help Desk job openings:

Infographic showing various Remote It Help Desk job openings in Virginia as of August 2026, with employment types broken down into 94% Full Time, and 6% Contract. Highlights an 100% Remote job distribution, with an average salary of $47,741 per year, or $23 per hour.

IT SPECIALIST (ENTARCH)

Defense Threat Reduction Agency

Fort Belvoir, VA • On-site, Remote

$143K - $187K/yr

Full-time

Posted 12 days ago


Job description

Summary
This position may be filled using Direct Hire Authority: Z5CAV/Direct-Hire Authority (Certain DoD Personnel) PL 118-31, Sec 125OB (i)(2), 12/22/2023.This position is being filled under the memorandum from the Under Secretary of Defense for Personnel and Readiness (USD(P&R)) "Expansion of Direct Hire Authority for Certain Personnel of the Department of Defense," dated August 12,2024.
This position is part of the Defense Threat Reduction Agency, C4 Systems Directorate (J6).
Learn more about this agency
Duties
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As a IT SPECIALIST (ENTARCH) at the GS-2210-14 some of your typical work assignments may include:
  • Plans and executes actions supporting the development, technical documentation, analysis, maintenance, operations of DoD Nuclear Logistics and Stockpile Operations mission architectures and related data to include processes, information, data, standards and measures.
  • Participates in analysis efforts that apply enterprise architecture design principles to development of mission threads describing the mission activities, systems and participants enabling the analysis of DoD-wide nuclear logistics and stockpile operations missions and related platforms, systems, and services with appropriate attention to mission partner interoperability.
  • Provides architecture-based systems analysis to support development of requirements and identification of solutions DoD and DOE Enterprise Nuclear Common Operating Environment (ENCORE) and Nuclear Logistics Data Services (NLDS) operational systems and platforms.
  • Performs systems/service analysis to identify, refine and develop capability gaps and potential capability requirements for Capabilities-Based Assessments (CBAs) based on Defense Readiness Reporting System-Strategic (DRRS) analysis in order to identify potential capability requirements developed capability requirements documents. Coordinates CCMD/Service/Agency/DOE architecture development and systems analysis activities.
  • Represents DoD, and DTRA on contacts with external activities including DOD and DOE components, other Federal Agencies, and private industry presenting views on all technology planning, process improvement, performance measurement and analysis matters.

Requirements
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Conditions of employment
  • Must be a U.S. Citizen
  • Occasional Travel: TDY is expected to be less than 25% of the time to include CONUS and OCONUS travel.
  • Work Schedule: Full-time
  • Males born after 12-31-59 must be registered for Selective Service
  • Suitable for Federal employment, determined by a background investigation
  • May be required to successfully complete a probationary period
  • Overtime/compensatory time may be required to accommodate operational needs of the organization.
  • Tour of Duty: Flexible
  • Recruitment Incentives: May be authorized based on funding availability
  • Fair Labor Standards Act (FLSA): Exempt
  • Financial Disclosure: Not Required
  • Telework Eligibility: This position is in-person located at Ft. Belvoir, VA. May be eligible for limited, situational telework subject to supervisory approval and not to exceed current Agency guidelines. Not eligible for remote telework
  • Must be able to obtain and maintain a TOP SECRET/SCI security clearance
  • Must consent to and pass pre-employment drug testing and be subject to periodic random drug testing thereafter
  • The employee must be willing to comply with each Combatant Command (COCOM) travel medical requirement to include vaccinations
  • Upon entering this position, you must maintain 8140 compliance by qualifying foundationally within 9 months, and residentially within 12 months, as referenced in DoDM 8140.03
  • Valid Passport Required

Qualifications
You may qualify at the GS-14, if you fulfill the following qualifications:
A. One year of specialized experience equivalent to the GS-13 grade level in the Federal service as listed below:
  • Demonstrated experience developing, documenting, and analyzing enterprise architectures for large-scale, highly regulated operations, including applying design principles to complex workflows involving multiple systems and external partners.
  • Conducted requirement development including the identification of technical solutions for enterprise wide operational systems and data services.
  • Led a technical team of interdisciplinary personnel in the management of enterprise architecture projects, ensuring compliance with federal, industry, or organizational data standards and governance policies.
  • Applied advanced IT security and broad industry or federal guidelines (i.e. NIST, FISMA, ISO) to assess risk and ensure integration of information assurance across multiple IT disciplines.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
In addition to meeting qualifications, your application package must reflect the applicable experience to meet the Individual Occupational Requirements for the 2210, series as listed below:
  • Experience must be IT related; the experience may be demonstrated by paid or unpaid experience and/or completion of specific, intensive training (for example, IT certification), as appropriate GS-5 through GS-15 (or equivalent): For all positions individuals must have IT-related experience demonstrating each of the four competencies listed below. The employing agency is responsible for identifying the specific level of proficiency required for each competency at each grade level based on the requirements of the position being filled.
  • Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
  • Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
  • Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
  • Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
    and
    Specialized Experience for GS-7 (or equivalent) and Above: Positions at GS-7 (or equivalent) and above require one year of specialized experience at the next lower GS-grade (or equivalent). Specialized experience is experience that has equipped the applicant with the particular competencies/knowledge, skills, and abilities to successfully perform the duties of the position and is typically in or related to the work of the position to be filled. Such experience is typically gained in the IT field or through the performance of work where the primary concern is IT. The employing agency is responsible for defining the specialized experience based on the requirements of the position being filled.

Education
Substitution of education may not be used in lieu of specialized experience for this grade level.
Additional information
Other Notes:
  • Upon entering this position, you must maintain 8140 compliance by qualifying foundationally within 9 months, and residentially within 12 months, as referenced in DoDM 8140.03. Cyber Work Role Code - 651 Advanced level - (Advance level - The role requires an individual to have an in-depth understanding of advanced concepts and processes and experience applying these with little to no guidance. An individual must be able to provide guidance to others; and the work must be performed as a primary or additional work role)

RE-EMPLOYED ANNUITANT: This position does not meet criteria for re-employed annuitant. The DoD criteria for hiring Re-employed Annuitants can be found at: https://www.esd.whs.mil/Portals/54/Documents/DD/issuances/140025/140025_vol300.PDF?ver=LQ7feWw-8-5DI2tceUpmgA%3d%3d
All applicants must meet qualifications and eligibility criteria by the closing date of the announcement.
This position is subject to an initial drug screening, and random testing thereafter. A negative drug test result must be received by HR within 30 calendar days after the EOD (i.e., start date). The selectee's inability successfully pass; or refusal to conduct the test may result in: 1) the tentative or FJO being withdrawn during the recruitment process; or 2) subsequently being removed from Federal service for failure to meet a condition of employment.
You may be required to sign a "Drug Test Statement of Understanding" if you are selected for this position.
Priority Placement Program (PPP) DoD Retained Grade Preference (RGP): In order to receive this preference, you must choose to apply using the "Priority Placement Program, DoD Retained Grade Preference (RGP)" eligibility. If you are claiming RGP and are determined to be Well Qualified for the position, you will be referred to the hiring manager as a priority applicant. Information and required documentation for claiming MSP may be found at the General Applicant Information and Definitions link below. To be eligible as a RGP, you must submit the following supporting documents with your application package: a signed Retained Grade PPP Self-Certification Checklist (DD3145-1 (whs.mil)); a copy of your Notification of Personnel Action (SF-50) effecting the placement in retained grade status; or a copy of the notification letter you received regarding the RIF or classification downgrade.
DoD Military Reserve (MR) and National Guard (NG) Technician (PPP DoD MRNG):
In order to receive this preference, you must choose the Military Reserve and National Guard Technician eligibility, and fill out and submit the Military Reserve and National Guard Technician PPP Self-Certification Checklist and copies of the appropriate documentation.
DoD Military Reserve (MR) and National Guard (NG) Technician Preference Eligible Technician Receiving Disability Retirement:
In order to receive this preference, you must choose the Military Reserve and National Guard Technician Receiving Disability Retirement eligibility, and fill out and submit the Military Reserve and National Guard Technician Disability PPP Self-Certification Checklist and copies of the appropriate documentation.
Males born after 12-31-59 must be registered or exempt from Selective Service (see Who Needs to Register | Selective Service System : Selective Service System (sss.gov))
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Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.
Benefits
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A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.