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It Help Desk Manager Jobs in Virginia (NOW HIRING)

VPGC, LLC.

IT Help Desk Support

Hinton, VA

$43K - $53K/yr

IT Help Desk Support Location: Hinton, VA 22831 We are seeking a dedicated and knowledgeable IT Help Desk Support professional to join our team in Hinton, VA. The ideal candidate will provide ...

SiloSmashers

Help Desk Manager

Arlington, VA · Hybrid

Help Desk Manager This position is part of a proposal submission and is contingent upon contract ... Monitor metrics and implement improvements Minimum Requirements: * 8+ years of IT support ...

SiloSmashers

Help Desk Manager

Arlington, VA · On-site

Help Desk Manager This position is part of a proposal submission and is contingent upon contract ... Monitor metrics and implement improvements Minimum Requirements: * 8+ years of IT support ...

Stanley Martin Homes

Help Desk Manager

Reston, VA · On-site

Explore Opportunities Today The Help Desk Manager is responsible for leading a multi-company IT support organization that provides responsive, consistent, and high-quality end-user support across ...

ActioNet

Help Desk Manager Level I

Rosslyn, VA

$165K/yr

Secret The Help Desk Manager Level I is an entry-level management professional responsible for ... Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent ...

SiloSmashers

Help Desk Manager

Arlington, VA · On-site

Oversee help desk operations to ensure efficient and timely support. Manage a team of technicians ... years of IT support experience, with 4+ in managementBachelor's degree in IT or related ...

ActioNet

Help Desk Manager Level I

Arlington, VA

Secret The Help Desk Manager Level I is an entry-level management professional responsible for ... Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent ...

ActioNet, Inc.

Help Desk Manager Level I

Rosslyn, VA

$165K/yr

Secret The Help Desk Manager Level I is an entry-level management professional responsible for ... Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent ...

ActioNet

Help Desk Manager Level I

Rosslyn, VA · On-site

$165K/yr

Secret The Help Desk Manager Level I is an entry-level management professional responsible for ... Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent ...

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All JobsIt Help Desk JobsIt Help Desk Manager JobsIt Help Desk Manager Jobs in Virginia

It Help Desk Manager information

See Virginia salary details

$38.7K

$86K

$134.3K

How much do it help desk manager jobs pay per year?

As of Aug 11, 2026, the average yearly pay for it help desk manager in Virginia is $85,986.00, according to ZipRecruiter salary data. Most workers in this role earn between $64,400.00 and $105,100.00 per year, depending on experience, location, and employer.

How does an IT Help Desk Manager typically collaborate with other departments to improve service delivery?

IT Help Desk Managers frequently collaborate with departments such as HR, Operations, and Security to ensure efficient IT support across the organization. They coordinate with these teams to understand specific technology needs, address recurring issues, and implement process improvements. Regular cross-department meetings and feedback sessions are common, allowing the Help Desk Manager to tailor support resources, streamline ticket resolution workflows, and proactively address potential technology challenges. This collaborative approach not only enhances user satisfaction but also aligns IT services with overall business goals.

What are the key skills and qualifications needed to thrive as an IT Help Desk Manager?

To thrive as an IT Help Desk Manager, you need a solid background in IT support, troubleshooting, and team leadership, often backed by a bachelor’s degree in IT or a related field. Familiarity with ticketing systems (such as ServiceNow or Jira), ITIL certification, and remote support tools is typically required. Strong communication, problem-solving, and conflict resolution skills help build trust and foster a productive support environment. These competencies are vital for ensuring high-quality technical assistance, efficient team management, and excellent user satisfaction.

What is the difference between It Help Desk Manager vs It Support Specialist?

AspectIt Help Desk ManagerIt Support Specialist
CertificationsCompTIA A+, Network+, ITILCompTIA A+, Microsoft Certified
Work EnvironmentSupervises help desk team, manages support processesProvides technical support to end-users, troubleshoots issues
Employer & Industry UsageIT departments across industries, corporate help desksHelp desks, technical support centers, customer service roles

The main difference is that an It Help Desk Manager oversees the support team and manages support operations, while an It Support Specialist focuses on providing direct technical assistance to users. The manager role involves leadership and process management, whereas the specialist role is more hands-on troubleshooting.

What does an IT Help Desk Manager do?

An IT Help Desk Manager oversees the daily operations of an organization's help desk team, ensuring that end-users receive timely and effective technical support. They are responsible for managing help desk staff, developing support procedures, and monitoring the resolution of IT issues to maintain high customer satisfaction. Additionally, they often analyze support trends, implement best practices, and coordinate with other IT departments to improve service delivery and system reliability.
What are the most commonly searched types of It Help Desk jobs in Virginia? The most popular types of It Help Desk jobs in Virginia are:
What cities in Virginia are hiring for It Help Desk Manager jobs? Cities in Virginia with the most It Help Desk Manager job openings:
It Help Desk Manager jobs near you
Infographic showing various It Help Desk Manager job openings in Virginia as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $85,986 per year, or $41.3 per hour.

Information Technology Help Desk Technician

New Horizon Bank

Richmond, VA • On-site

Full-time

Re-posted 9 days ago

Job description

At New Horizon, we're building a bank that runs on grit, speed, and execution. We move fast, challenge assumptions, and obsess over doing things better - for our clients and for each other. This isn't a place for red tape; it's a place for builders. From product design to client experience to operations, we're constantly pushing for sharper thinking and smarter solutions. Our team is made up of passionate individuals who share a relentless drive to enhance our services and deliver exceptional experiences. If you're energized by momentum, motivated by results, and excited to shape the future of banking, you'll feel right at home here.
General Job Summary:
The IT Help Desk Technician provides first-line technical support for Bank employees and assists in maintaining a secure, reliable, and efficient technology environment. This position is responsible for troubleshooting hardware and software issues, supporting users, administering user accounts and devices, and assisting with technology projects while ensuring compliance with the Bank's information security policies and regulatory requirements.
Essential Duties and Responsibilities:
• Serve as the primary point of contact for employee technology support requests.
• Install, configure, maintain, and troubleshoot desktop and laptop computers, mobile devices, printers, phones, and peripheral equipment.
• Create, modify, and disable user accounts and system access in accordance with Bank procedures.
• Support Microsoft 365 applications, Windows operating systems, email, remote access, and collaboration tools.
• Troubleshoot network connectivity, hardware, software, and application issues.
• Document, prioritize, and resolve help desk tickets in a timely manner.
• Assist with workstation deployments, equipment inventory, software updates, and hardware replacements.
• Support cybersecurity initiatives by assisting with endpoint protection, multi-factor authentication, security awareness, and user access controls.
• Maintain accurate IT documentation, procedures, and asset inventories.
• Assist with technology upgrades, disaster recovery testing, and other IT projects.
• Escalate complex technical issues to the IT Manager or third-party vendors as appropriate.
Requirements
Working knowledge of Microsoft Windows, Microsoft 365, Active Directory, networking fundamentals, and endpoint management.
Job Title: IT Help Desk Administrator Classification: Full Time
Reports To: IT Manager FLSA Status: Exempt
Department: IT Review Date: June 30, 2026
• Strong troubleshooting, problem-solving, and customer service skills.
• Excellent communication and organizational abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Banking or financial services experience is preferred but not required.
Education and Experience:
• Associate's degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
• One to three years of help desk or technical support experience preferred.

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