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It Help Desk Assistant Jobs in Virginia (NOW HIRING)

VPGC, LLC.

IT Help Desk Support

Hinton, VA · On-site

$43K - $53K/yr

IT Help Desk Support Location: Hinton, VA 22831 We are seeking a dedicated and knowledgeable IT Hel ... Document internal procedures and write relevant reports. * Assist in the setup of new user accounts ...

Lender Service Provider LLC

IT Help Desk I

Fairfax, VA · On-site

$45K - $65K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

IT Help Desk I Merrifield, VA Description You are our competitive advantage. Our team of innovators and seasoned professionals fosters an environment where our teammates and our clients can thrive.

New

Murgado Automotive Group

IT Help Desk Technician

Richmond, VA · On-site

$25 - $35/hr

  • Medical

  • Dental

  • Vision

  • Retirement

... help desk or IT support role Strong troubleshooting and analytical skills Detail-oriented with ... These tools assist our recruitment team but do not replace human judgment. Final hiring decisions ...

SDA Solutions LLC

IT Help Desk Technician

Triangle, VA · On-site

SDA Solutions LLC is looking for a motivated Service Desk Technician to perform Tier I functions for a DoD Federal Customer, located in Quantico, Va. This is in direct support of a recently awarded 5 ...

MSM Technology, LLC

Help Desk Technician

Gainesville, VA · On-site

$30K - $37K/yr

MSM Technology is seeking a Help Desk Technician to support the U.S. Department of Housing and ... Provide Tier I/II IT Support: Assist HUD employees with technical issues, including basic ...

DEX Imaging

IT Help Desk Tier 1 - Bilingual

Richmond, VA

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Dex Imaging is a leader in information technology and a manufacturer of associated electronic document handling reporting devices. We are looking for a Bilingual IT Tier 1 Helpdesk Agent to act as ...

DEX Imaging

IT Help Desk Tier 1 - Bilingual

Richmond, VA

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Dex Imaging is a leader in information technology and a manufacturer of associated electronic document handling reporting devices. We are looking for a Bilingual IT Tier 1 Helpdesk Agent to act as ...

DEX Imaging

IT Help Desk Tier 1 - Bilingual

Richmond, VA

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Dex Imaging is a leader in information technology and a manufacturer of associated electronic document handling reporting devices. We are looking for a Bilingual IT Tier 1 Helpdesk Agent to act as ...

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All JobsIt Help Desk JobsIt Help Desk Assistant JobsIt Help Desk Assistant Jobs in Virginia

It Help Desk Assistant information

See Virginia salary details

$7

$18

$27

How much do it help desk assistant jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for it help desk assistant in Virginia is $18.14, according to ZipRecruiter salary data. Most workers in this role earn between $14.95 and $22.45 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT Help Desk Assistant?

To thrive as an IT Help Desk Assistant, you need foundational knowledge of computer hardware, operating systems, troubleshooting, and often an associate degree or relevant certifications like CompTIA A+. Familiarity with ticketing systems, remote support tools, and basic network protocols is typically required. Strong communication, patience, and problem-solving abilities set top candidates apart in this role. These skills and qualities are crucial for efficiently resolving technical issues and providing excellent user support in a timely manner.

What does an IT Help Desk Assistant do?

An IT Help Desk Assistant provides technical support and troubleshooting assistance to employees or customers experiencing computer or software issues. They help resolve problems related to hardware, software, network connectivity, and other IT-related concerns, often by answering calls, responding to emails, or using remote access tools. Additionally, they may assist with setting up new equipment, installing software, and maintaining IT documentation. Their main goal is to ensure that users can work efficiently by minimizing downtime caused by technical problems.

What is the difference between It Help Desk Assistant vs IT Support Specialist?

AspectIt Help Desk AssistantIT Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+, Cisco CCNA
Work EnvironmentHelp desk, call center, on-site supportHelp desk, on-site, remote support
Employer & Industry UsageCorporate, educational, healthcareCorporate, enterprise, technical support
Common Search & ComparisonYesYes

While both roles involve assisting users with technical issues, the IT Support Specialist typically has more advanced skills and handles more complex problems. The Help Desk Assistant primarily provides basic support and triages issues. Both roles are essential in IT support teams, but the Specialist often requires additional certifications and experience.

What are some common challenges faced by IT Help Desk Assistants and how can they be managed?

IT Help Desk Assistants frequently encounter challenges such as troubleshooting a wide variety of technical issues, managing multiple support requests simultaneously, and effectively communicating with users who have varying levels of technical knowledge. To manage these challenges, it's important to stay organized, prioritize tasks based on urgency, and actively develop strong customer service and problem-solving skills. Collaborating closely with more experienced IT staff and utilizing a ticketing system can also help streamline workflows and ensure timely resolution of issues.

Can I get into an IT Help Desk Assistant with no experience?

IT Help Desk Assistant roles often do not require extensive experience and may accept candidates with basic technical knowledge, strong communication skills, and a willingness to learn. Entry-level positions may provide on-the-job training and may require familiarity with common tools like ticketing systems and operating systems. Certifications such as CompTIA A+ can improve chances of hiring without prior experience.
What are the most commonly searched types of It Help Desk jobs in Virginia? The most popular types of It Help Desk jobs in Virginia are:
What cities in Virginia are hiring for It Help Desk Assistant jobs? Cities in Virginia with the most It Help Desk Assistant job openings:
It Help Desk Assistant jobs near you
Infographic showing various It Help Desk Assistant job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 67% Full Time, 28% Part Time, and 4% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $37,722 per year, or $18.1 per hour.

IT Help Desk Support

VPGC, LLC.

Hinton, VA • On-site

$43K - $53K/yr

Full-time

Posted 9 days ago

Job description

IT Help Desk Support

Location: Hinton, VA 22831

Job Description

We are seeking a dedicated and knowledgeable IT Help Desk Support professional to join our team in Hinton, VA. The ideal candidate will provide technical assistance and support related to computer systems, hardware, or software. This role requires excellent problem-solving skills, strong communication abilities, and a customer-focused mindset.

Responsibilities
  • Respond to incoming requests for technical assistance via phone, email, or in-person.
  • Diagnose and resolve technical hardware and software issues.
  • Install, modify, and repair computer hardware and software.
  • Maintain daily performance of computer systems.
  • Provide support for network connectivity issues.
  • Document internal procedures and write relevant reports.
  • Assist in the setup of new user accounts and profiles.
  • Escalate complex issues to higher-level IT staff when necessary.
  • Ensure security through access controls, backups, and firewalls.
  • Stay updated with the latest technology trends and IT best practices.
Qualifications
  • Associate’s degree in Information Technology, Computer Science, or related field preferred.
  • Proven experience as a help desk technician or other customer support role.
  • Good understanding of computer systems, mobile devices, and other tech products.
  • Ability to diagnose and resolve basic technical issues.
  • Familiarity with remote desktop applications and help desk software.
  • Excellent communication skills and a customer-oriented approach.
  • Strong problem-solving skills and attention to detail.
  • Ability to work independently and as part of a team.
How to Apply

If you are passionate about technology and enjoy helping others, please submit your resume and cover letter to our HR department. Note: This is an onsite position. There is no relocation benefit provided.

Apply