Remote International Salesforce Admin Jobs in Rochester, NY

Description
The Customer Success Manager (CSM) manages a portfolio of strategic customers across the United States, ensuring they achieve measurable business value from Webbing's connectivity solutions while building long-term partnerships. The CSM serves as the trusted advisor throughout the customer lifecycle-from deployment and onboarding through adoption, growth, and renewal-working closely with Sales, Product, Engineering, Customer Operations, and Support.
Key Responsibilities:
Customer Success Management

• Build trusted relationships with customer stakeholders and executive sponsors.
• Develop and execute Customer Success Plans aligned with customer business objectives.
• Drive customer adoption, retention, satisfaction, and long-term growth.
• Monitor customer health, usage trends, and business outcomes.
• Identify customer risks and proactively lead mitigation plans.
• Act as the primary customer advocate within Webbing.

Customer Lifecycle Management

• Coordinate customer onboarding and deployment activities.
• Ensure successful implementation of Webbing products and services.
• Conduct regular customer cadence meetings.
• Lead Executive Business Reviews (EBRs) and strategic planning sessions.
• Track commitments and ensure timely follow-up on action items.

Business Growth

• Partner with Sales to identify expansion and cross-sell opportunities.
• Support strategic account planning and customer growth initiatives.
• Promote adoption of new products and platform capabilities.

Operational Excellence

• Maintain accurate customer records and Salesforce account hygiene.
• Document customer architecture, stakeholders, and success plans.
• Monitor SIM usage, data consumption, and service trends.
• Coordinate operational requests with Customer Operations and Support.
• Ensure timely communication during incidents and major service events.

Customer Site Visits

• Travel regularly to customer locations across the United States.
• Conduct on-site Executive Business Reviews, workshops, deployment meetings, and relationship-building visits.
• Strengthen executive relationships through face-to-face engagement.
• Support strategic customer initiatives and key business milestones.

Requirements

• 5+ years of experience in Customer Success, Account Management, Technical Account Management, Project Management, or similar customer-facing roles.
• Experience managing enterprise or B2B customers.
• Excellent communication, presentation, and relationship-building skills.
• Strong organizational, analytical, and project management abilities.
• Experience with Salesforce or similar CRM platforms.
• Professional English (spoken and written).
• Willingness to travel up to for customer meetings, Executive Business Reviews, deployments, and site visits.

Preferred Qualifications

• Experience in IoT Connectivity, Telecommunications, Enterprise Mobility, SaaS, or Automotive Connectivity.
• Experience managing strategic or global enterprise customers.
• Knowledge of APIs, eSIM technologies, or connectivity platforms

About Webbing
Founded in early 2010, Webbing is a global data MVNO that delivers enterprise grade, global connectivity and IoT services across more than 200 countries and 600+ mobile carriers' networks. Webbing's secured network delivers network protection and web content intelligence.
Enterprise customers can manage, monitor, and optimize data usage in real-time with Webbing's powerful software platform. Gain visibility by application type and have the power to white list applications and limit non-business applications with the click of a button, saving money and improving compliance.
What we offer

• The opportunity for professional development within a reputable international innovative and growing company.
• The opportunity to join a team of highly professional specialists in an international environment.
• Fully remote role
• Medical benefits