ZipRecruiter

Log In

2

Remote Inmate Call Monitoring Jobs in Wisconsin (NOW HIRING)

ARStrat

Call Center Supervisor- Remote

Manitowoc, WI · On-site +1

$50K/yr

Remote (Need to pass internet speed test) Department: Healthcare Operations / Call Center Reports ... Monitor and evaluate results based on productivity, quality, and timeliness. * Analyze reports to ...

ARStrat

Call Center Supervisor- Remote

Manitowoc, WI · Remote

Remote (Need to pass internet speed test) Department: Healthcare Operations / Call Center Reports ... Monitor and evaluate results based on productivity, quality, and timeliness. * Analyze reports to ...

GetixHealth

Call Center Supervisor- Remote

Manitowoc, WI · On-site +1

$50K/yr

Remote (Need to pass internet speed test) Department: Healthcare Operations / Call Center Reports ... Monitor and evaluate results based on productivity, quality, and timeliness. * Analyze reports to ...

Standard Imaging Inc

IT Manager

Middleton, WI · Remote

$97K - $119K/yr

Oversee system performance, patching, monitoring, and optimization * Support Microsoft 365 and ... call queues, auto attendants, user provisioning) * Support collaboration tools and remote workforce ...

TEKsystems

Member Services Representative

Milwaukee, WI · Remote

$18.25/hr

... call resolution, working to resolve member issues at the point of contact. Use dual monitors while ... remote position. Application Deadline This position is anticipated to close on Jul 10, 2026. About ...

next page

Showing results 1-20

All JobsRemote Inmate Call Monitoring JobsRemote Inmate Call Monitoring Jobs in Wisconsin

Remote Inmate Call Monitoring information

What are the key skills and qualifications needed to thrive as a Remote Inmate Call Monitoring Specialist, and why are they important?

To thrive as a Remote Inmate Call Monitoring Specialist, you need attention to detail, strong listening skills, and familiarity with legal and correctional procedures, often backed by a high school diploma or relevant experience. Proficiency in call monitoring software, recording systems, and secure data management tools is typically required. Strong ethical judgment, discretion, and effective communication are vital soft skills for handling sensitive information and collaborating with law enforcement or correctional staff. These skills ensure accurate monitoring, compliance with regulations, and the protection of privacy and security within correctional environments.

What are some common challenges faced in a Remote Inmate Call Monitoring position, and how can they be managed effectively?

Remote Inmate Call Monitoring professionals often encounter challenges such as managing large volumes of calls, maintaining focus during lengthy monitoring sessions, and handling sensitive or distressing conversations. To manage these challenges effectively, it's important to develop strong attention to detail, utilize robust call management software, and follow established protocols for flagging suspicious or concerning communications. Regular communication with supervisors and team members can also provide support and ensure that protocols are consistently followed, helping to maintain both compliance and personal well-being.

What is the difference between Remote Inmate Call Monitoring vs Inmate Records Technician?

AspectRemote Inmate Call MonitoringInmate Records Technician
CredentialsBasic security or monitoring certifications, background checksHigh school diploma or GED, data entry skills
Work EnvironmentRemote, security-focused, correctional facilitiesOn-site or administrative office, correctional facilities
Industry UsageLaw enforcement, correctional agencies, private monitoring servicesCorrectional facilities, law enforcement agencies
Job FocusMonitoring inmate calls, ensuring security complianceMaintaining inmate records, data management

Remote Inmate Call Monitoring involves overseeing inmate communications remotely to ensure security, while Inmate Records Technicians handle inmate data and records. Both roles are essential in correctional settings but differ in responsibilities, environment, and required skills.

What is remote inmate call monitoring?

Remote inmate call monitoring is the process of listening to, recording, and analyzing phone calls made by inmates in correctional facilities from a remote location. This job involves ensuring that calls comply with legal and facility regulations, identifying potential security threats, and documenting any suspicious activity. Monitors typically use specialized software to access call recordings and may be required to produce reports or transcripts as needed. The role is important for maintaining facility security and supporting investigations.
What are popular job titles related to Remote Inmate Call Monitoring jobs in Wisconsin? For Remote Inmate Call Monitoring jobs in Wisconsin, the most frequently searched job titles are:
What job categories do people searching Remote Inmate Call Monitoring jobs in Wisconsin look for? The top searched job categories for Remote Inmate Call Monitoring jobs in Wisconsin are:
What cities in Wisconsin are hiring for Remote Inmate Call Monitoring jobs? Cities in Wisconsin with the most Remote Inmate Call Monitoring job openings:
Remote Inmate Call Monitoring jobs near you
Call Center Supervisor- Remote

Call Center Supervisor- Remote

ARStrat

Manitowoc, WI • On-site, Remote

$50K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 18 days ago

Job description

Location: Remote (Need to pass internet speed test)
Department: Healthcare Operations / Call Center
Reports To: Patient Customer Service Manager
Compensation: $50,000+ (Based on experience) + quarterly bonus eligibility
Schedule: Full-time, Monday-Friday 8:00 - 4:30pm CST and one late night until 7:00PM CST
POSITION SUMMARY:
GetixHealth is seeking a Call Center Supervisor to lead a high-performing team within our Healthcare Operations department. This position operates in a fast-paced environment and requires exceptional multi-tasking skills to manage daily priorities effectively. The Supervisor is responsible for coaching, developing, and motivating teammates to meet departmental goals while ensuring compliance, efficiency, and outstanding service delivery. The ideal candidate is a strong communicator and problem solver who thrives on building engaged teams, driving results, and improving processes in a dynamic setting.
KEY RESPONSIBILITIES:
Leadership & Team Development
  • Partner with Human Resources to recruit, interview, and select top talent.
  • Build meaningful connections with team members to encourage open communication, trust, and accountability.
  • Coach, train, and motivate staff to meet and exceed performance goals.
  • Conduct regular one-on-ones, evaluations, and professional development sessions.
  • Recognize and reward individual and team achievements to boost engagement and morale.
  • Coordinate cross-training and onboarding with Training and Workforce Analysts.

Performance Management:
  • Establish clear goals and performance metrics for the team.
  • Monitor and evaluate results based on productivity, quality, and timeliness.
  • Analyze reports to identify performance trends and process improvement opportunities.
  • Collaborate with IT, Business Solutions, and Client Services to streamline workflows and enhance efficiency.
  • Ensure full compliance with company policies, HIPAA, and PHI standards.

Operations & Strategy:
    • Identify and implement process improvements that support department goals.
    • Manage resources and schedules to maintain service levels and client satisfaction.
    • Handle escalated calls or issues, ensuring prompt and professional resolution.
    • Partner with leadership and cross-functional departments to align operational objectives.
    • Champion GetixHealth's mission, vision, and values across all interactions.

QUALIFICATIONS:
Education:
  • High school diploma or equivalent required; Associate or Bachelor's degree preferred.
  • 2+ years of experience in a healthcare call center or revenue cycle environment, with 1+ year in a supervisory or leadership role.
  • Artiva experience required (strong working knowledge of workflows, reporting, and system navigation).

Experience:
  • 1+ years of leadership experience in a contact center, healthcare operations, or revenue cycle setting preferred
  • Experience managing remote teams and prioritizing workloads across multiple client accounts
  • Knowledge of medical billing, insurance claims, and healthcare administration is a plus

Certifications:
  • Certified Revenue Cycle Specialist (CRCS) required within the first year of employment

Technical Skills:
  • Proficient in Microsoft Office Suite and contact center technology platforms
  • Strong computer literacy and ability to troubleshoot basic technical issues remotely
  • Experience with healthcare billing systems or EMR software preferred

WORK ENVIRONMENT & EQUIPMENT:
  • Remote position - work from home anywhere in the U.S.
  • Company-provided computer and necessary equipment
  • Must have a reliable high-speed internet connection and a private workspace suitable for patient and client communications

WHY JOIN AMC/GETIXHEALTH?:
Founded in 1992, GetixHealth/Americollect is a trusted leader in healthcare revenue cycle management, with offices across the U.S. and India. We're more than revenue cycle experts-we're a mission-driven team dedicated to helping healthcare organizations improve financial outcomes while delivering compassionate care. With over 1,800 employees, we foster a culture that values professionalism, innovation, and-above all-people.
BENEFITS & INCENTIVES:
  • Comprehensive Health Coverage: Enjoy medical, dental, and vision plans available starting after 60 days of full-time employment.
  • Life & Disability Insurance: Benefit from basic life/AD&D, short-term, and long-term disability coverage, with optional voluntary life/AD&D plans.
  • 401(k) Plan: Eligible to participate in the company's 401(k) plan after 6 months of continuous service.
  • Paid Time Off (PTO): Start accruing PTO from your very first day of employment.
  • Flexible Benefits: Customize your benefits package to fit your personal and family needs.

GetixHealth /Americollect is an Equal Opportunity and E-Verify Employer.
Note: This job description is not intended to be an exhaustive list of responsibilities or qualifications and may be subject to change based on business needs.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

Apply