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Remote Independent Contractor Help Desk Technician Jobs

Marathon Health

Senior Help Desk Technician

$30 - $35/hr

Learn more at marathon.health ABOUT THE JOB The Senior Help Desk Tech provides advanced technical ... Works independently with minimal supervision, while also contributing effectively to team-based ...

Terrestris LLC

Service Desk Technician II

Washington, DC · On-site +1

We can help! We are seeking a Service Desk Technician II to provide IT Technology Services for the Central UNICOR office in Washington, D.C. This position is remote/hybrid; candidates must be willing ...

Terrestris LLC

Service Desk Technician I

Washington, DC · On-site +1

We can help! We are seeking a Service Desk Technician I to support IT Technology Services for the Central UNICOR office in Washington, D.C. This position is remote/hybrid; candidates must be willing ...

Addison Group

Helpdesk Technician

San Angelo, TX · Remote

$20 - $24/hr

Help Desk Technician Position Type: Contract Location: San Angelo, TX (100% Onsite) Pay Rate Range: $20.00 - $24.00/hour DOE Benefits: You are eligible for medical, dental, vision insurance benefits ...

CHSFL Contractor

Independent Contractor

Pensacola, FL · Remote

... helping every child realize their full potential. Job Type: Contract / Independent Contractor Work Location: Various locations throughout Florida and remote opportunities, depending on assignment.

TEKsystems

Help Desk Specialist - Stores

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$20 - $23/hr

Help Desk Technician (Remote) - Bilingual English/SpanishPosition Overview We are seeking customer-focused and tech-savvy Help Desk Technicians to provide remote support to retail store locations ...

Mytech Partners

Service Desk Technician II

Austin, TX · On-site +1

$50K - $80K/yr

Availability for on call responsibilities for remote and onsite at client offices. * Acquire new ... Ability to successfully and effectively work independently and within a team structure. * Self ...

PSI (Proteam Solutions)

Help Desk-Remote

$20.50 - $27.75/hr

... desk role. This position requires providing technical support to users and managing various ... independently in a remote environment. Responsibilities : • Provide technical support to users ...

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How much do remote independent contractor help desk technician jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for remote independent contractor help desk technician in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.
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Infographic showing various Remote Independent Contractor Help Desk Technician job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, and 4% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.

Senior Help Desk Technician

Marathon Health

Remote

$30 - $35/hr

Full-time

Re-posted 18 days ago

Marathon Health rating

7.6

Company rating: 7.6 out of 10

Based on 50 frontline employees who took The Breakroom Quiz

193rd of 898 rated healthcare providers

Job description

Marathon Health is a leading advanced primary care provider, partnering with employer and union plan sponsors to improve health for millions of Americans. With nationwide onsite, nearsite, and network health centers, and virtual primary care, Marathon delivers a value-based model that enhances the healthcare experience for members and providers, while driving meaningful cost savings for plan sponsors. Marathon is proud to be certified as a Great Place to Work, reflecting the company's commitment to building an inclusive, high-trust culture where all employees can thrive. Learn more at marathon.health

ABOUT THE JOB

The Senior Help Desk Tech provides advanced technical support for hardware, software applications, operating systems, and networking issues, with a strong focus on customer service and efficient problem resolution. The Senior Technician serves as an escalation point for complex service requests and incidents that cannot be resolved at the first level.

ESSENTIAL DUTIES & RESPONSIBILITIES

  • Diagnosing and resolving advanced technical issuesacross multiple platforms and environments, including computers, servers, peripherals, and network components.
  • Acting as a technical leadfor escalated support cases, ensuring timely resolution and root cause.
  • Collaborating with Tier 1 techniciansto provide guidance, mentoring, and knowledge sharing.
  • Documenting solutions and contributing to the knowledge baseto improve team efficiency and reduce repeat incidents.
  • Coordinating with other Technology teams(e.g., infrastructure, clinical application support, Security) to resolve cross-functional issues.
  • Meet or exceed required Service Level Agreements for issue resolution
  • Participate in After-Hours On-Call Rotation
  • Strict adherence to all IT Policies and Procedures (including HIPAA, PCI Compliance, and Hi Trust)

QUALIFICATIONS

Associate's Degree in Information Technology and a minimum of 5 years' experience intechnical support,help desk operations,IT service management, or equivalent combination of education and experience. Familiarity withincident tracking systemsandticketing platforms(e.g., Freshservice, ADO, orJira).Proven ability to troubleshoot hardware, software, and network issues in acorporate or enterprise environment.CompTIA A + and or Network + - Preferred.

DESIRED ATTRIBUTES

  • Background in ITIL practices - especially incident management
  • Industry experiences supporting ahealthcare environment
  • Experience training or mentoring junior IT staff
  • Experience working in acustomer-facing role, providing technical assistance and resolving user issues.
  • Demonstrates strong organizational skills with the ability to manage multiple high-priority tasks under pressure while maintaining service level agreements and response times.
  • Works independently with minimal supervision, while also contributing effectively to team-based troubleshooting and knowledge sharing.
  • Communicates technical concepts clearly and professionally across all levels of the organization, both verbally and in writing, including documentation and user guidance.
  • Accurately distinguishes between Tier 1 and Tier 2 issues, applying sound judgment to escalate appropriately and ensure timely resolution of complex incidents.
  • Self-driven to explore new technologies, tools, and methodologies that enhance support capabilities and align with evolving business needs.

Pay Range: $30.00-35.00/hr

The actual offer may vary dependent upon geographic location and the candidate's years of experience and/or skill level.

We are accepting applications for this position until a candidate has been selected. To apply to this position and learn more about open jobs at Marathon Health, visit our careers page.

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