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Remote Incident Management Analyst Jobs (NOW HIRING)

Jobgether

... Management teams to identify recurring issues and improve service reliability. * Analyze incident ... Fully remote work opportunity. * Opportunity to manage critical technology operations within an ...

C1

Incident Management Specialist

Overview Summary The Incident Management Specialist is responsible for overseeing the ... This role requires strong analytical skills, rapid decision-making, and effective communication to ...

DocuSign

Sr. Incident Commander

Hartford, CT · On-site +1

Participate in a rotational shift 24 x 7 x 365 Job Designation Remote: Employee is not required to ... analysis, identifying inefficiencies, and implementing recommended solutions * Experience managing ...

Synergy Staffing

Be Seen First

Remote Emergency Management Analyst

Pittsburgh, PA · Remote

$45 - $50/hr

Create and maintain incident response procedures, escalation protocols, operational playbooks, and hazard-specific response plans. Support crisis management activities by coordinating response ...

New

ASM Research

Incident Manager

... and trend analysis to improve resilience and user experience in a federal IT environment. Key Responsibilities * Lead daily execution of the incident management process, ensuring incidents and ...

ASM Research

Incident Manager, Junior

Analyze incident trend and performance metrics to recommend process, automation, and monitoring improvements that reduce recurrence and downtime. * Apply ITIL Incident Management best practices to ...

Lambda

$125K - $195K/yr

Incident Management Operations * Own the incident response lifecycle including: * Assisting ... Conduct analysis on incidents and identify patterns / trends for improvement in response and ...

Tri-County Care

Incident Investigator

Spring Valley, NY · On-site +1

$54K - $60K/yr

Support the Director of Incident Management during non- business hours with Incident Management ... Excellent data gathering and analytical skills. * Ability to prioritize and problem solve; use good ...

Tri-County Care

Incident Investigator

Spring Valley, NY · On-site +1

$54K - $60K/yr

Support the Director of Incident Management during non- business hours with Incident Management ... Excellent data gathering and analytical skills. * Ability to prioritize and problem solve; use good ...

ASM Research

Incident Manager, Sr

Key Responsibilities Major Incident Management • Lead end-to-end response for high-priority ... • Analyze incident trends, service value-stream performance, and operational bottlenecks to ...

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How much do remote incident management analyst jobs pay per hour?

As of Aug 1, 2026, the average hourly pay for remote incident management analyst in the United States is $38.31, according to ZipRecruiter salary data. Most workers in this role earn between $28.85 and $43.51 per hour, depending on experience, location, and employer.

What is the difference between Remote Incident Management Analyst vs Remote Security Analyst?

AspectRemote Incident Management AnalystRemote Security Analyst
Required CertificationsITIL, CompTIA Security+CompTIA Security+, CISSP
Work EnvironmentIT support centers, cybersecurity teamsIT departments, cybersecurity teams
Industry UsageIT service providers, large corporationsFinancial, healthcare, government sectors
Common Search/ComparisonYesYes

The Remote Incident Management Analyst focuses on identifying, managing, and resolving IT incidents to ensure minimal downtime, often working within IT support or operations teams. In contrast, a Remote Security Analyst primarily concentrates on protecting systems from security threats, analyzing vulnerabilities, and implementing security measures. While both roles require technical certifications and involve working in cybersecurity or IT environments, their core responsibilities differ, with incident analysts handling operational issues and security analysts focusing on threat prevention.

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What cities are hiring for Remote Incident Management Analyst jobs? Cities with the most Remote Incident Management Analyst job openings:
What are the most commonly searched types of Incident Management Analyst jobs? The most popular types of Incident Management Analyst jobs are:
What states have the most Remote Incident Management Analyst jobs? States with the most job openings for Remote Incident Management Analyst jobs include:
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Remote Incident Management Analyst jobs near you
Infographic showing various Remote Incident Management Analyst job openings in the United States as of July 2026, with employment types broken down into 89% Full Time, 6% Part Time, 1% Temporary, and 4% Contract. Highlights an 83% Physical, 7% Hybrid, and 10% Remote job distribution, with an average salary of $79,692 per year, or $38.3 per hour.

Incident Management Specialist

Services For The Underserved, Inc.

Manhattan, NY • On-site, Remote

$65K - $80K/yr

Full-time

Medical, PTO

Re-posted 4 days ago

Services for the UnderServed rating

9.4

Company rating: 9.4 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

Job description

Min
USD $65,000.00/Yr.
Max
USD $80,000.00/Yr.
Position Overview
SCOPE OF ROLE:
The Support Services functions at S:US are carried out by a team of professionals with differing backgrounds who share deeply in the S:US mission. We provide resources and support to the program departments to collectively pursue that mission. Support Services is a collegial, supportive and dynamic culture that continuously seeks to improve. We strive to treat all staff with respect in each interaction. We are motivated to accomplish our individual and collective tasks by the belief that we can help transform the lives of people we serve thereby righting societal imbalances.
As an Incident Management Specialist, you will be joining a dynamic department that protects the organization as well as the people we serve. Specifically, your role will be to ensure that all incidents are reported in compliance with regulatory requirements, and that all incident management activities are completed accurately and timely. You will also protect the health and safety of the individuals we serve by ensuring protective measures are put into place to prevent the reoccurrence of incidents. This is a position that requires cross departmental communication and the ability to operate and communicate in a fast-paced environment. The incident management specialist will abide by incident management regulations for a variety of regulatory agencies in order to ensure compliance with Federal, State and local Laws. You will also ensure adherence to the S:US mission, core values, and code of ethics.
ESSENTIAL DUTIES & RESPONSIBILITIES:
Incident Management Activities
  • Serves as the primary QA contact person for all program staff and external oversight bodies with regard to incident management reporting and processes.
  • Responsible to interpret and apply incident management regulations, and to provide technical support to staff regarding incident management regulations.
  • Triages reports of all incidents to ensure all protective measures are in place for consumer safety, including attending daily triage meetings.
  • Reviews all notifications, preliminary investigations, occurrence reports, and other supporting documentation, and follows-up with program staff on missing pertinent information to ensure compliance with regulations.
  • Serves as the Quality Assurance co-chair in monthly Incident Review Committee (IRC) meetings.
  • Complete minutes/follow-ups for IRC meetings, and submits to program management and appropriate staff.
  • Reviews all incidents to ensure all IRC minutes and follow-ups are completed in a timely manner and submitted to the IRC for review.

Trainings
  • Conduct Incident Management trainings for all staff levels.
  • Help to develop and update training materials for Incident Management trainings.

Reporting/Data Analysis
  • Maintain incident management reporting logs with data to support incident trends.
  • Responsible for the management of data (including the submission of corrective action plans) in required state computerized incident management systems (e.g., IRMA and NIMRS).
  • Draft monthly incident trend reports, analyzing any trends pertaining to consumer incidents, and requesting appropriate corrective actions.
  • Conduct post incident analysis and ensure accurate root cause of incidents is captured and appropriate preventive actions are identified and tracked.

Communication/Networking
  • Provide incident updates to stakeholders and leadership as required (in verbal and/or written form).
  • Request additional information from external sources in order to thoroughly review incidents.
  • Provide required notification and updates on all incidents within established department heads.
  • Coordinate with program leadership and HR to ensure swift resolution on incidents.

  1. KEY PERFORMANCE STANDARDS
  • Communication: Ability to communicate effectively, and demonstrate good interpersonal and professional skills when interacting with individuals served, co-workers, and management. Maintain open communication with your supervisor as it relates to the completion and accuracy of assignments. Listen and respond appropriately to others' ideas, make suggestions and offer alterative solutions, and give and receive honest and constructive feedback.
  • Quality of Work: Assignments are accurate, complete, timely, and comply with agency and department policies and procedures. Independently work towards overcoming challenges and barriers to accomplish performance objectives. Complete an acceptable quantity of work within deadlines, while maintaining the required quality and accuracy of the work.
  • Integrity/Compliance: Uphold personal and professional ethics and values, considering the values of the organization and respecting the culture, beliefs and abilities of individuals we serve. Ensure compliance with HIPPA and other regulatory requirements for responsible areas, as well the completion of all assigned trainings.
  • Teamwork: Encourage team unity through sharing information/expertise, working together to solve problems, and putting team success first. Attend and participate in departmental and team meetings.
  • Self-Motivated/Flexible: Demonstrate initiative and endeavor to maintain a stable level of productivity. Ability to multi-task and balance competing priorities, work with minimal supervision, and exercise sound and practical judgment and problem-solving. Easily adjust to changes in routine, assignments, and agency/client needs while continuing to be productive.
  • Job Knowledge: Demonstrate skills and knowledge relevant to job functions. Apply current best practices and maintain awareness of major developments in your specialty area. Demonstrate expertise in relevant regulatory requirements.
  • Writing: Convey ideas and facts in writing using language the reader will best understand. Use correct vocabulary, spelling, grammar, and punctuation. Present information clearly, concisely, and logically for the intended audience.

Qualifications
REQUIRED EDUCATION AND EXPERIENCE
  • Bachelor's Degree required in related field, together with minimum of two (2) years of experience in the healthcare or non-profit field.
  • Must be willing to:
    • Travel extensively in all of the boroughs
    • Work a flexible schedule in order to meet the needs of the department.
    • Be on call during non-office hours, evenings, weekends and holidays when necessary.

PREFERRED QUALIFICATIONS & SKILLS
  • Master's Degree preferred.
  • Incident Management experience preferred.
  • In lieu of Bachelor's Degree, High School Diploma or equivalent with minimum of seven (7) years of experience in the healthcare or non-profit field.

Company Overview
S:US IS AN EQUAL OPPORTUNITY EMPLOYER
Join a team of employees who care about the wellbeing of others. We believe in fostering a culture built on our core values: respect, integrity, support, maximizing individual potential and continuous quality improvement. From health and wellness resources to generous PTO, professional development, and more, explore all that we offer on ourBenefits Page and see how S:US invests in you.
We believe in fostering a culture built on our core values: respect, integrity, support, maximizing individual potential and continuous quality improvement.
All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, age, sexual orientation, national origin, veteran status, or genetic information and including all other statuses protected by Federal, State and Local laws. S:US is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities, including allowance of the use of services animals. To request reasonable accommodation or if you believe such a request was improperly handled or denied, contact the Leave Team at MyMedicalLeave@sus.org.
ID
2026-18682
Work Location
In Person

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