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Volunteer Incident Management Analyst Jobs (NOW HIRING)

Pacs

JOB SUMMARY Reporting to the Director of IT Support, the Incident Management Analyst is responsible for safeguarding the quality and consistency of the end-user support experience across all tiers of ...

Conduent, Inc.

Major Incident Management Analyst

Sandy, UT · On-site

$54K - $70K/yr

Major Incident Management - Analyst Reports To: Major Incident Management Supervisor Department ... voluntary dental and vision programs, life and disability insurance, a retirement savings plan ...

PACS

Incident Management Analyst

Farmington, UT · On-site

JOB SUMMARY Reporting to the Director of IT Support, the Incident Management Analyst is responsible for safeguarding the quality and consistency of the end-user support experience across all tiers of ...

Conduent, Inc.

Major Incident Management Analyst

Sandy, UT · On-site

$54K - $70K/yr

Major Incident Management - Analyst Reports To: Major Incident Management Supervisor Department ... voluntary dental and vision programs, life and disability insurance, a retirement savings plan ...

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Volunteer Incident Management Analyst information

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How much do volunteer incident management analyst jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for volunteer incident management analyst in the United States is $38.31, according to ZipRecruiter salary data. Most workers in this role earn between $28.85 and $43.51 per hour, depending on experience, location, and employer.

What is a volunteer incident management analyst?

Volunteer Incident Management Analysts are individuals who offer their time and expertise without pay to help organizations prepare for, respond to, and recover from incidents such as emergencies, disasters, or security breaches. They assist in monitoring incidents, analyzing data, coordinating response efforts, and improving incident management processes. These volunteers often work with emergency services, nonprofits, or government agencies to help ensure effective incident resolution and support community resilience.

How does a volunteer incident management analyst typically collaborate with other team members during an incident response?

As a Volunteer Incident Management Analyst, you will work closely with both internal security teams and external stakeholders to coordinate responses to security incidents. Your responsibilities may include gathering and analyzing incident data, communicating findings, and assisting with the development of incident response plans. Effective collaboration is crucial—expect to participate in regular meetings, provide timely updates, and support other analysts and IT staff to ensure a unified and efficient response. This teamwork helps minimize potential risks and ensures all aspects of the incident are effectively addressed.

What are the key skills and qualifications needed to thrive as a volunteer incident management analyst, and why are they important?

To thrive as a Volunteer Incident Management Analyst, you generally need analytical skills, an understanding of incident response processes, and a background in IT or cybersecurity. Familiarity with incident management tools like ticketing systems (e.g., ServiceNow), SIEM platforms, and basic cybersecurity certifications such as CompTIA Security+ are often valued. Strong problem-solving, communication, and teamwork skills allow you to effectively assess and escalate incidents while collaborating with other responders. These skills and qualifications ensure timely, accurate incident resolution and protect organizational assets from cyber threats.

What is the difference between Volunteer Incident Management Analyst vs Volunteer Emergency Coordinator?

AspectVolunteer Incident Management AnalystVolunteer Emergency Coordinator
CredentialsCertifications in incident management, emergency response, or related fieldsCertifications in emergency management, first aid, or disaster response
Work EnvironmentSupport incident analysis, data collection, and reporting in emergency settingsCoordinate response efforts, manage volunteers, and liaise with agencies during emergencies
Employer & IndustryNonprofits, government agencies, disaster relief organizationsCommunity organizations, disaster response teams, NGOs

The Volunteer Incident Management Analyst primarily focuses on analyzing incident data and supporting response strategies, while the Volunteer Emergency Coordinator manages on-the-ground response efforts and volunteer coordination. Both roles are vital in emergency situations but differ in responsibilities and focus areas.

What cities are hiring for Volunteer Incident Management Analyst jobs?

Cities with the most Volunteer Incident Management Analyst job openings:

What are the most commonly searched types of Incident Management Analyst jobs?

The most popular types of Incident Management Analyst jobs are:

What states have the most Volunteer Incident Management Analyst jobs?

States with the most job openings for Volunteer Incident Management Analyst jobs include:

Volunteer Incident Management Analyst jobs near you

Incident Management Analyst

Atlanta, GA • On-site

TekCommands Inc
11 - 50 employees
Learn more about TekCommands Incexternal

Contractor

Re-posted 21 days ago

Job description

Top 3 Skills Required
  1. Incident Management (ITSM/ITIL) – Managing the complete incident lifecycle, handling major incidents, ensuring SLA compliance, and driving incident resolution.
  2. ServiceNow Reporting & Analytics – Creating dashboards, reports, analyzing incident trends, MTTR, SLA metrics, and providing actionable insights.
  3. Reporting & Presentation Skills (PowerPoint/Office Suite) – Developing executive-level presentations, visualizing data, and communicating service performance to leadership.

We are looking for an Incident Manager with 8+ years of ITSM/Incident Management experience to manage major incidents and ensure timely resolution with minimal business impact. The ideal candidate should have strong hands-on experience with ServiceNow, including creating reports, dashboards, and analyzing incident metrics such as MTTR, SLA compliance, and incident trends.

The candidate will prepare executive-level reports and presentations using Microsoft Office (especially PowerPoint) to communicate service performance and improvement opportunities. They should have a good understanding of ITIL Incident and Problem Management processes, excellent communication skills, and the ability to work under pressure. Experience with AI-driven automation, Power BI/Tableau, and cloud platforms such as Azure or AWS is a plus.