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ACLD

Senior Incident Management Analyst

Bethpage, NY · On-site

$66K/yr

Senior Incident Management Analyst Help Others to ASPIRE HIGHER! When a group of families came together in 1957 to find services for their children with developmental disabilities, ACLD was born.

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Executive Incident Management Analyst information

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How much do executive incident management analyst jobs pay per hour?

As of Aug 2, 2026, the average hourly pay for executive incident management analyst in the United States is $46.45, according to ZipRecruiter salary data. Most workers in this role earn between $40.62 and $52.64 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Executive Incident Management Analyst, and why are they important?

To thrive as an Executive Incident Management Analyst, you need expertise in risk assessment, incident response protocols, and a background in cybersecurity or IT, often supported by a relevant degree or certifications like CISSP or CISM. Familiarity with incident management systems, SIEM tools, and ticketing platforms is typically required. Strong analytical thinking, clear communication, and the ability to remain calm under pressure are vital soft skills for this role. These skills and qualities are crucial to quickly identify, assess, and resolve incidents while minimizing organizational impact and ensuring effective stakeholder communication.

What does an Executive Incident Management Analyst do?

An Executive Incident Management Analyst is responsible for overseeing and coordinating the response to critical incidents that affect an organization, such as security breaches, system outages, or other emergencies. They analyze incidents, develop response strategies, and ensure that executive leadership is informed and involved in the decision-making process. Their role includes preparing reports, leading post-incident reviews, and recommending improvements to incident management protocols to minimize future risks. They also work closely with IT, security, and operations teams to ensure a swift and effective resolution of incidents.

How does an Executive Incident Management Analyst typically collaborate with other departments during a high-priority incident?

Executive Incident Management Analysts play a central role in coordinating cross-functional teams during high-priority incidents. They work closely with IT, security, communications, and executive leadership to assess the situation, communicate status updates, and ensure a swift resolution. Effective analysts facilitate information flow, manage action items, and help align response efforts with organizational priorities. This collaboration is essential for minimizing business impact and maintaining stakeholder confidence.
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What are the most commonly searched types of Incident Management Analyst jobs? The most popular types of Incident Management Analyst jobs are:
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Executive Incident Management Analyst jobs near you

Incident Management Analyst

TekCommands Inc

Atlanta, GA • On-site

Contractor

Posted 24 days ago

Job description

Top 3 Skills Required
  1. Incident Management (ITSM/ITIL) – Managing the complete incident lifecycle, handling major incidents, ensuring SLA compliance, and driving incident resolution.
  2. ServiceNow Reporting & Analytics – Creating dashboards, reports, analyzing incident trends, MTTR, SLA metrics, and providing actionable insights.
  3. Reporting & Presentation Skills (PowerPoint/Office Suite) – Developing executive-level presentations, visualizing data, and communicating service performance to leadership.

We are looking for an Incident Manager with 8+ years of ITSM/Incident Management experience to manage major incidents and ensure timely resolution with minimal business impact. The ideal candidate should have strong hands-on experience with ServiceNow, including creating reports, dashboards, and analyzing incident metrics such as MTTR, SLA compliance, and incident trends.

The candidate will prepare executive-level reports and presentations using Microsoft Office (especially PowerPoint) to communicate service performance and improvement opportunities. They should have a good understanding of ITIL Incident and Problem Management processes, excellent communication skills, and the ability to work under pressure. Experience with AI-driven automation, Power BI/Tableau, and cloud platforms such as Azure or AWS is a plus.