Atlanta, GA · On-site
Incident Management (ITSM/ITIL) - Managing the complete incident lifecycle, handling major incidents, ensuring SLA compliance, and driving incident resolution. * ServiceNow Reporting & Analytics ...
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Atlanta, GA · On-site
Incident Management (ITSM/ITIL) - Managing the complete incident lifecycle, handling major incidents, ensuring SLA compliance, and driving incident resolution. * ServiceNow Reporting & Analytics ...
Detroit, MI · On-site
... incident management Ensure strong, clear and effective communication across all release ... Take the initiative to make a difference without over-analyzing or waiting until it is too late.
Detroit, MI · On-site
... incident management Ensure strong, clear and effective communication across all release ... Take the initiative to make a difference without over-analyzing or waiting until it is too late.
Sandy, UT · On-site
$54K - $70K/yr
Major Incident Management - Analyst Reports To: Major Incident Management Supervisor Department: IT Operations Shift-1:00 PM -9:30 PM MT Job Summary Major Incident Management (MIM) is a critical role ...
Sandy, UT · On-site
$54K - $70K/yr
Major Incident Management - Analyst Reports To: Major Incident Management Supervisor Department: IT Operations Shift-1:00 PM -9:30 PM MT Job Summary Major Incident Management (MIM) is a critical role ...
Sandy, UT · On-site
$54K - $70K/yr
Major Incident Management - Analyst Reports To: Major Incident Management Supervisor Department: IT Operations Shift-1:00 PM -9:30 PM MT Job Summary Major Incident Management (MIM) is a critical role ...
Sandy, UT · On-site
$54K - $70K/yr
Major Incident Management - Analyst Reports To: Major Incident Management Supervisor Department: IT Operations Shift-1:00 PM -9:30 PM MT Job Summary Major Incident Management (MIM) is a critical role ...
... Management processes. This includes facilitating technical recovery bridges, communicating with all levels of leaderships, compiling reports that support analysis of incident trends, and ...
... Management processes. This includes facilitating technical recovery bridges, communicating with all levels of leaderships, compiling reports that support analysis of incident trends, and ...
... Management processes. This includes facilitating technical recovery bridges, communicating with all levels of leaderships, compiling reports that support analysis of incident trends, and ...
... Management processes. This includes facilitating technical recovery bridges, communicating with all levels of leaderships, compiling reports that support analysis of incident trends, and ...
The Incident & Problem Management Analyst is responsible for ensuring a cohesive Incident Management, Major Incident Management, and Problem Management practice across Inspire Brands Shared Services.
The Incident & Problem Management Analyst is responsible for ensuring a cohesive Incident Management, Major Incident Management, and Problem Management practice across Inspire Brands Shared Services.
The Incident & Problem Management Analyst is responsible for ensuring a cohesive Incident Management, Major Incident Management, and Problem Management practice across Inspire Brands Shared Services.
The Incident & Problem Management Analyst is responsible for ensuring a cohesive Incident Management, Major Incident Management, and Problem Management practice across Inspire Brands Shared Services.
The Incident & Problem Management Analyst is responsible for ensuring a cohesive Incident Management, Major Incident Management, and Problem Management practice across Inspire Brands Shared Services.
The Incident & Problem Management Analyst is responsible for ensuring a cohesive Incident Management, Major Incident Management, and Problem Management practice across Inspire Brands Shared Services.
... analysts Required Skills: - U.S. Citizenship - Must have an active TS/SCI clearance - Must be able to obtain DHS Suitability - 2+ years of directly relevant experience in cyber incident management or ...
... analysts Required Skills: - U.S. Citizenship - Must have an active TS/SCI clearance - Must be able to obtain DHS Suitability - 2+ years of directly relevant experience in cyber incident management or ...
... analysts Required Skills: - U.S. Citizenship - Must have an active TS/SCI clearance - Must be able to obtain DHS Suitability - 2+ years of directly relevant experience in cyber incident management or ...
... analysts Required Skills: - U.S. Citizenship - Must have an active TS/SCI clearance - Must be able to obtain DHS Suitability - 2+ years of directly relevant experience in cyber incident management or ...
... analysts Required Skills: - U.S. Citizenship - Must have an active TS/SCI clearance - Must be able to obtain DHS Suitability - 5+ years of directly relevant experience in cyber incident management or ...
... analysts Required Skills: - U.S. Citizenship - Must have an active TS/SCI clearance - Must be able to obtain DHS Suitability - 5+ years of directly relevant experience in cyber incident management or ...
... analysts Required Skills: - U.S. Citizenship - Must have an active TS/SCI clearance - Must be able to obtain DHS Suitability - 2+ years of directly relevant experience in cyber incident management or ...
... analysts Required Skills: - U.S. Citizenship - Must have an active TS/SCI clearance - Must be able to obtain DHS Suitability - 2+ years of directly relevant experience in cyber incident management or ...
... analysts Required Skills: - U.S. Citizenship - Must have an active TS/SCI clearance - Must be able to obtain DHS Suitability - 5+ years of directly relevant experience in cyber incident management or ...
... analysts Required Skills: - U.S. Citizenship - Must have an active TS/SCI clearance - Must be able to obtain DHS Suitability - 5+ years of directly relevant experience in cyber incident management or ...
... analysts Required Skills: - U.S. Citizenship - Must have an active TS/SCI clearance - Must be able to obtain DHS Suitability - 5+ years of directly relevant experience in cyber incident management or ...
... analysts Required Skills: - U.S. Citizenship - Must have an active TS/SCI clearance - Must be able to obtain DHS Suitability - 5+ years of directly relevant experience in cyber incident management or ...
... analysts Required Skills: - U.S. Citizenship - Must have an active TS/SCI clearance - Must be able to obtain DHS Suitability - 2+ years of directly relevant experience in cyber incident management or ...
... analysts Required Skills: - U.S. Citizenship - Must have an active TS/SCI clearance - Must be able to obtain DHS Suitability - 2+ years of directly relevant experience in cyber incident management or ...
... analysts Required Skills: - U.S. Citizenship - Must have an active TS/SCI clearance - Must be able to obtain DHS Suitability - 5+ years of directly relevant experience in cyber incident management or ...
... analysts Required Skills: - U.S. Citizenship - Must have an active TS/SCI clearance - Must be able to obtain DHS Suitability - 5+ years of directly relevant experience in cyber incident management or ...
Atlanta, GA · On-site
Analyze metrics such as: Incident count, MTTR (Mean Time to Resolve),SLA compliance, Backlog trends * Provide actionable insights to improve service performance. * Create executive-level ...
Atlanta, GA · On-site
Analyze metrics such as: Incident count, MTTR (Mean Time to Resolve),SLA compliance, Backlog trends * Provide actionable insights to improve service performance. * Create executive-level ...
Act as Level 1 (L1) supporting users by timely accepting, acknowledging, and analyzing incidents (support tickets). * Maintain active status on the incident management platform and communication ...
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Act as Level 1 (L1) supporting users by timely accepting, acknowledging, and analyzing incidents (support tickets). * Maintain active status on the incident management platform and communication ...
Responsibilities : • Act as Level 1 (L1) support by timely accepting, acknowledging, and analyzing incidents (support tickets). • Maintain active status on the incident management platform and ...
Responsibilities : • Act as Level 1 (L1) support by timely accepting, acknowledging, and analyzing incidents (support tickets). • Maintain active status on the incident management platform and ...
$19.23 - $23.21
5% of jobs
$23.21 - $27.19
16% of jobs
$28.84 is the 25th percentile. Wages below this are outliers.
$27.19 - $31.16
9% of jobs
$31.16 - $35.14
7% of jobs
The median wage is $37.05 / hr.
$35.14 - $39.12
25% of jobs
$41.75 is the 75th percentile. Wages above this are outliers.
$39.12 - $43.09
18% of jobs
$43.09 - $47.07
2% of jobs
$47.07 - $51.05
11% of jobs
$51.05 - $55.03
4% of jobs
$55.03 - $59
0% of jobs
$59 - $62.98
2% of jobs
$19
$38
$62
We are looking for an Incident Manager with 8+ years of ITSM/Incident Management experience to manage major incidents and ensure timely resolution with minimal business impact. The ideal candidate should have strong hands-on experience with ServiceNow, including creating reports, dashboards, and analyzing incident metrics such as MTTR, SLA compliance, and incident trends.
The candidate will prepare executive-level reports and presentations using Microsoft Office (especially PowerPoint) to communicate service performance and improvement opportunities. They should have a good understanding of ITIL Incident and Problem Management processes, excellent communication skills, and the ability to work under pressure. Experience with AI-driven automation, Power BI/Tableau, and cloud platforms such as Azure or AWS is a plus.
Sourced by ZipRecruiter
11 - 50 Employees
Troy, MI, US
2009
