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Incident Management Expert Jobs (NOW HIRING)

Act as a subject matter expert (SME) for Incident Management practices * Mentor teams on incident response best practices and operational readiness * Coordinate across cross-functional teams ...

Incident Manager

Jersey City, NJ · On-site

$110K - $130K/yr

Act as a subject matter expert (SME) for Incident Management practices * Mentor teams on incident response best practices and operational readiness * Coordinate across cross-functional teams ...

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Incident Management Expert information

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$36.5K

$163.4K

$193.5K

How much do incident management expert jobs pay per year?

As of Sep 10, 2026, the average yearly pay for incident management expert in the United States is $163,404.00, according to ZipRecruiter salary data. Most workers in this role earn between $129,000.00 and $193,000.00 per year, depending on experience, location, and employer.

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Infographic showing various Incident Management Expert job openings in the United States as of July 2026, with employment types broken down into 84% Full Time, 12% Part Time, and 4% Contract. Highlights an 91% Physical, 3% Hybrid, and 6% Remote job distribution, with an average salary of $163,404 per year, or $78.6 per hour.

IT Release & Major Incident Manager: 25-06381

Dallas, TX • On-site

Akraya Inc.
Recruiting and Staffing Services • 11 - 50 employees

$45 - $50/hr

Temporary

Re-posted 20 days ago


Job description


Primary Skills: Release Management (Expert), Incident Management (Expert), Stakeholder Communication (Advanced), ITIL (Intermediate), Jira-Confluence (Advanced)
Contract Type: W2 Only
Duration: 12+ Months
Location: Dallas, TX
Pay Range: $45 - $50 per hour on W2
Job Summary:
As the IT Release & Major Incident Manager, you will be at the forefront of ensuring seamless IT releases and effective major incident management, minimizing disruption to business operations. You will collaborate with cross-functional teams and senior stakeholders to ensure alignment, communication, and continuous improvement throughout the release and incident management processes. This role requires availability for after-hours and weekend support for major incident resolution.
Key Responsibilities:
  • Coordinate and execute IT release planning and execution, ensuring stakeholder sign-off and readiness for release testing cycles.
  • Monitor deployment progress, escalating critical issues and publishing release dashboards and metrics.
  • Manage stakeholder engagement and communication across various levels, ensuring alignment and regular updates on release performance and issue resolution.
  • Lead major incident management efforts, including initiation of incident bridges and effective communication with stakeholders.
  • Drive continuous improvement in release and incident management processes, adhering to ITIL Change Management practices.
Must-Have Skills:
  • Proven experience in both Release Management and Major Incident Management.
  • Strong stakeholder management and communication skills.
  • Proficiency in tools such as Jira, Confluence, ServiceNow, and PagerDuty.
Industry Experience:
  • IT background with a solid understanding of ITSM platforms and ITIL Change Management practices is essential for this role. ITIL certification is a significant plus.
This position offers an exciting opportunity to play a critical role in maintaining our client's operational excellence and customer satisfaction through expert release and incident management.
ABOUT AKRAYA
Akraya is an award-winning IT staffing firm consistently recognized for our commitment to excellence and a thriving work environment. Most recently, we were recognized Stevie Employer of the Year 2025, SIA Best Staffing Firm to work for 2025, Inc 5000 Best Workspaces in US (2025 & 2024) and Glassdoor's Best Places to Work (2023 & 2022)!
Industry Leaders in Tech Staffing
As Talent solutions provider for Fortune 100 Organizations, Akraya's industry recognitions solidify our leadership position in the IT staffing space. We don't just connect you with great jobs, we connect you with a workplace that inspires!
Join Akraya Today!
Let us lead you to your dream career and experience the Akraya difference. Browse our open positions and join our team!

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About Akraya

Sourced by ZipRecruiter

Akraya is an award-winning IT staffing firm and the staffing partner of choice for many leading companies across the US. Akraya was recently voted as a 2021 Best Staffing Firm to Temp for by Staffing Industry Analysts and voted by our employees and consultants as a 2022 Glassdoor Best Places to Work.

Industry

Recruiting and staffing services

Company size

11 - 50 Employees

Headquarters location

Santa Clara, CA, US

Year founded

2001