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Incident Management Process Owner Jobs (NOW HIRING)

HMG America

Incident Manger

Jackson, MI · On-site

IVR updates, Operations Bridge, Contact lists, 'War Room' etc Work with the Event Management Process owner to optimize the interfaces between Event Management and Incident Management process and ...

Hmg America Llc

Incident Manger

Jackson, MI · On-site

Work with the Event Management Process owner to optimize the interfaces between Event Management and Incident Management process and tools. Help the Event Management Process to mature by providing ...

Minnesota Jobs

Business Process Manager Sr.

Hopkins, MN · On-site

This role will partner closely with the Incident and Problem Management Process Owner and Product Owner to drive process improvements, manage strategic initiatives, enhance ServiceNow capabilities ...

New

US Bank

Business Process Manager Sr.

Hopkins, MN · On-site

This role will partner closely with the Incident and Problem Management Process Owner and Product Owner to drive process improvements, manage strategic initiatives, enhance ServiceNow capabilities ...

US Bank

Business Process Manager Sr.

Chicago, IL · On-site

This role will partner closely with the Incident and Problem Management Process Owner and Product Owner to drive process improvements, manage strategic initiatives, enhance ServiceNow capabilities ...

Us Bank

Business Process Manager Sr.

Hopkins, MN · On-site

This role will partner closely with the Incident and Problem Management Process Owner and Product Owner to drive process improvements, manage strategic initiatives, enhance ServiceNow capabilities ...

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Incident Management Process Owner information

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$36.5K

$163.4K

$193.5K

How much do incident management process owner jobs pay per year?

As of Sep 10, 2026, the average yearly pay for incident management process owner in the United States is $163,404.00, according to ZipRecruiter salary data. Most workers in this role earn between $129,000.00 and $193,000.00 per year, depending on experience, location, and employer.

What is an incident management process owner?

An Incident Management Process Owner is responsible for overseeing and continuously improving the processes used to manage and resolve incidents within an organization. This role ensures that incidents are handled efficiently, minimizing disruption to business operations and maintaining high service quality. The Process Owner establishes policies, defines process workflows, and monitors performance metrics to ensure compliance and effectiveness. They also work closely with IT teams, stakeholders, and service managers to drive process improvements and provide training as needed.

What are the key skills and qualifications needed to thrive as an incident management process owner?

To thrive as an Incident Management Process Owner, you need expertise in IT service management frameworks (such as ITIL), strong analytical skills, and experience with incident response processes. Familiarity with ITSM platforms like ServiceNow, relevant ITIL certifications, and knowledge of reporting tools are typically required. Exceptional communication, leadership, and problem-solving abilities help in coordinating teams and managing high-pressure situations. These skills and qualifications are crucial for minimizing service disruptions and ensuring effective, timely resolution of incidents within organizations.

How does an incident management process owner typically interact with other IT teams to resolve incidents efficiently?

As an Incident Management Process Owner, you’ll work closely with cross-functional IT teams such as service desk analysts, technical support specialists, and problem management staff. Your role involves coordinating communication, ensuring that incident resolution follows established procedures, and facilitating post-incident reviews. You’ll also act as a liaison between technical teams and business stakeholders to prioritize incidents based on business impact. Effective collaboration and communication skills are essential, as you’ll often lead incident bridges and ensure that everyone adheres to agreed timelines and processes.

What is the difference between Incident Management Process Owner vs Incident Coordinator?

AspectIncident Management Process OwnerIncident Coordinator
Primary RoleDefines, maintains, and improves incident management processesCoordinates and manages individual incident resolution efforts
ResponsibilitiesProcess optimization, policy development, stakeholder communicationIncident response, escalation, documentation
Required SkillsProcess management, communication, analytical skillsTechnical knowledge, problem-solving, communication
Work EnvironmentStrategic, process-focused, cross-team collaborationOperational, hands-on incident handling

The Incident Management Process Owner focuses on establishing and improving incident management processes, ensuring efficiency and compliance. In contrast, the Incident Coordinator handles the day-to-day management of incidents, executing the processes and resolving issues promptly. Both roles are essential but differ in scope and focus within the incident management framework.

What cities are hiring for Incident Management Process Owner jobs?

Cities with the most Incident Management Process Owner job openings:

What are popular job titles related to Incident Management Process Owner jobs?

For Incident Management Process Owner jobs, the most frequently searched job titles are:

Infographic showing various Incident Management Process Owner job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 13% Part Time, and 3% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $163,404 per year, or $78.6 per hour.

Incident Manger

Jackson, MI • On-site

HMG America
IT Services • 11 - 50 employees
Learn more about HMG Americaexternal

Full-time

Re-posted 11 days ago

Key responsibilities

  • Conduct trainings on Incident Management process and Tool within the Steady State Operations staff.

  • Manage Incident Management 'Process Set-up data' in the Service Management Tools, including SLAs, OLAs, notifications, and escalations.

  • Provide means for efficient handling of Critical Incidents and work with related processes to optimize interfaces and improve incident handling.

Job description

Job Title : Incident Manger Location : Jackson, MI Duration : Full-Time (Perm.) Job Description: Conduct trainings on Incident Management process and Tool within the Steady State Operations staff to insure that they understand their respective responsibilities Insure that the Service Desk analysts, Service Desk Manager, Critical Incident Manager and Incident Managers understand their specific responsibilities in Incident Management process Manage Incident Management 'Process Set-up data' in the Service Management Tools - this includes SLAs, OLAs, Notifications, automatic escalations, user feedback surveys etc. Changing needs of the process in the organization and the process data in the tool need to be aligned on an ongoing basis. Rarely does it happen that the Incident Manager raises an RFC on the Service Management Tool to make changes in the tool data to add/modify/improve the way the tool should support the changing needs of the Process

Provide adequate means for efficient handling of Critical Incidents, example: IVR updates, Operations Bridge, Contact lists, 'War Room' etc Work with the Event Management Process owner to optimize the interfaces between Event Management and Incident Management process and tools. Help the Event Management Process to mature by providing inputs on : False positives because of which Incident tickets were opened wrongly Incidents which the Event Management process and tools missed and should be included in the purview of Event Management going forward Continually improve the alignment of Incident Priorities by improving communication with those responsible for planning and managing service availability management and improvement initiatives (rarely do we find a named Availability Manager in the organizations - Normally this is a reactive, distributed responsibility across various tracks) Guide and enforce that the Incident Managers to recognize situations where they should open Problem Tickets Periodically audit Incident records and coach the Incident Management staff to Insure that 'ticket hops' are reduced to the minimum Avoid possible misuse of 'Pending' status by resolving groups Enforce the use of available knowledgebase, Configuration Management Database and Known Error Database for quicker resolution of Incidents Quality of updates being made into the Incident Records Devise, measure, report, monitor and improve the internally designed KPIs to improve the efficiency of Incident Management process. Example: Ticket hops, Incidents per staff, Incidents resolved using KB etc.

Detect Incidents that were solved but not logged. These will always exist, irrespective of the maturity of an organization. VIP Incidents are a classic example.

Even if VIPs don't log their own Incidents, the IT staff should log them on behalf of the VIPs. Policy makers themselves are, most conveniently, the policy breakers. Explore the opportunities for using 'self-help' tools in the interest of process efficiency.

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