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Remote It Support Technician Jobs (NOW HIRING)

WheelHouse IT

Support Technician - Remote

$18 - $20/hr

... IT support and customer service to businesses nationwide. We are seeking a motivated and customer ... technicians and engineers when escalation is required. Responsibilities * Provide remote support ...

Emergent Software

Senior IT Support Technician

Atlanta, GA · On-site +1

$50K - $75K/yr

**This is a direct hire, fully-remote position for our client. Candidates must be eligible to work in the U.S. without sponsorship or visa.** Our Client is seeking a Senior IT Support Specialist to ...

We Vote

IT System Support Technician

Oakland, CA · On-site +1

$24.75 - $34/hr

We're 100% volunteer-powered and fully remote, proving that passionate people can create extraordinary impact. For more information, view The Role of the IT System Support Technician Within WeVote ...

Tech-Keys

Support Technician, Tier 1 NJ

Howell, NJ · On-site +1

$40K - $50K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Support Technician, Tier I serves as the first point of contact for customers and employees ... IT support environment. * Familiarity with remote desktop tools and basic networking concepts.

Million Dollar Baby Co.

IT Support Specialist

Pico Rivera, CA · On-site +1

$65K - $73K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We're seeking a versatile and enthusiastic support technician to set up and deploy hardware and ... Maintain and update the internal IT knowledgebase * Create documentation for new issues or ...

Revel Staffing

IT Support Supervisor

Dallas, TX · Remote

$80K - $115K/hr

We are seeking an experienced IT Support Supervisor to lead a remote team focused on IT training, application support, systems readiness, and end-user success. This role is ideal for a hands-on ...

Revel Staffing

IT Support Supervisor

Bellevue, WA · Remote

$80K - $115K/hr

We are seeking an experienced IT Support Supervisor to lead a remote team focused on IT training, application support, systems readiness, and end-user success. This role is ideal for a hands-on ...

Revel Staffing

IT Support Supervisor

Baltimore, MD · Remote

$80K - $115K/hr

We are seeking an experienced IT Support Supervisor to lead a remote team focused on IT training, application support, systems readiness, and end-user success. This role is ideal for a hands-on ...

Revel Staffing

IT Support Supervisor

Austin, TX · Remote

$80K - $115K/hr

We are seeking an experienced IT Support Supervisor to lead a remote team focused on IT training, application support, systems readiness, and end-user success. This role is ideal for a hands-on ...

Revel Staffing

IT Support Supervisor

Amarillo, TX · Remote

$80K - $115K/hr

We are seeking an experienced IT Support Supervisor to lead a remote team focused on IT training, application support, systems readiness, and end-user success. This role is ideal for a hands-on ...

Inotiv

IT Support Services Technician I

West Lafayette, IN · On-site +1

$25 - $27/hr

  • Medical

  • Dental

  • Retirement

  • PTO

The IT Support Services Technician I plays a crucial role in providing technical support and assistance to end-users within the organization. This position involves responding to user inquiries ...

Revel Staffing

IT Support Supervisor

Oklahoma City, OK · Remote

$80K - $115K/hr

We are seeking an experienced IT Support Supervisor to lead a remote team focused on IT training, application support, systems readiness, and end-user success. This role is ideal for a hands-on ...

Revel Staffing

IT Support Supervisor

Columbus, OH · Remote

$80K - $115K/hr

We are seeking an experienced IT Support Supervisor to lead a remote team focused on IT training, application support, systems readiness, and end-user success. This role is ideal for a hands-on ...

Revel Staffing

IT Support Supervisor

Houston, TX · Remote

$80K - $115K/hr

We are seeking an experienced IT Support Supervisor to lead a remote team focused on IT training, application support, systems readiness, and end-user success. This role is ideal for a hands-on ...

New

Revel Staffing

IT Support Supervisor

Memphis, TN · Remote

$80K - $115K/hr

We are seeking an experienced IT Support Supervisor to lead a remote team focused on IT training, application support, systems readiness, and end-user success. This role is ideal for a hands-on ...

Revel Staffing

IT Support Supervisor

Mount Vernon, VA · Remote

$80K - $115K/hr

We are seeking an experienced IT Support Supervisor to lead a remote team focused on IT training, application support, systems readiness, and end-user success. This role is ideal for a hands-on ...

Revel Staffing

IT Support Supervisor

Springfield, MO · Remote

$80K - $115K/hr

We are seeking an experienced IT Support Supervisor to lead a remote team focused on IT training, application support, systems readiness, and end-user success. This role is ideal for a hands-on ...

New

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Remote IT Support Technician information

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How much do remote it support technician jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for remote it support technician in the United States is $25.07, according to ZipRecruiter salary data. Most workers in this role earn between $20.67 and $28.37 per hour, depending on experience, location, and employer.

What is a remote IT support technician?

A Remote IT Support Technician is a professional who provides technical assistance and troubleshooting services to users and organizations from a remote location. They help resolve hardware, software, and network issues by communicating with clients via phone, email, or remote desktop tools. Their responsibilities often include installing software, diagnosing and repairing technical problems, and guiding users through solutions. These technicians play a crucial role in maintaining the IT infrastructure and ensuring minimal downtime without having to be physically present on-site.

What are the key skills and qualifications needed to thrive as a remote IT support technician?

To thrive as a Remote IT Support Technician, you need strong problem-solving skills, knowledge of computer hardware and software, and a relevant certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote desktop tools, ticketing systems, and network troubleshooting applications is typically required. Exceptional communication, patience, and customer service skills help technicians effectively resolve user issues remotely. These skills ensure efficient technical support, minimize downtime, and maintain user satisfaction in a distributed work environment.

What is the difference between Remote It Support Technician vs Help Desk Technician?

AspectRemote It Support TechnicianHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, HDI-SAT, Microsoft Certified
Work EnvironmentRemote, client sites, or officeHelp desk, call center, or remote
Industry UsageIT services, tech support companiesIT support, customer service
Search IntentRemote IT support roles, technical troubleshootingHelp desk jobs, technical support

The main difference between a Remote It Support Technician and a Help Desk Technician lies in their scope and work environment. Remote It Support Technicians often handle complex technical issues remotely and may work in various settings, while Help Desk Technicians typically focus on initial support and troubleshooting via phone or chat. Both roles require similar certifications and are essential in IT support industries.

What are some common challenges faced by remote IT support technicians and how can they be managed effectively?

Remote IT Support Technicians often encounter challenges such as troubleshooting issues without physical access to devices, managing multiple support tickets simultaneously, and communicating technical solutions clearly to users with varying levels of tech proficiency. To manage these challenges, technicians rely on robust remote access tools, clear documentation, and effective communication skills. Staying organized and continuously updating technical knowledge also helps in providing prompt, efficient support and maintaining a positive user experience.

What does a remote IT support technician do?

A remote IT support technician works from home to assist a business with software, hardware, computer systems, and networks. You typically answer questions from network or computer users over the phone or via the internet. Your duties include helping these employees or customers troubleshoot technical problems. During a support call or chat, you get information from the customer, define the issue, and provide a solution. Some remote IT support technicians have further maintenance responsibilities. For example, you may update software, communicate with employees to notify them of changes, and set up access for new workers.

More about Remote IT Support Technician jobs

What cities are hiring for Remote It Support Technician jobs?

Cities with the most Remote It Support Technician job openings:

What are the most commonly searched types of It Support Technician jobs?

The most popular types of It Support Technician jobs are:

What states have the most Remote It Support Technician jobs?

States with the most job openings for Remote It Support Technician jobs include:

What job categories do people searching Remote It Support Technician jobs look for?

The top searched job categories for Remote It Support Technician jobs are:

Remote IT Support Technician jobs near you
Infographic showing various Remote It Support Technician job openings in the United States as of August 2026, with employment types broken down into 90% Full Time, and 10% Contract. Highlights an 100% Remote job distribution, with an average salary of $52,143 per year, or $25.1 per hour.

Support Technician - Remote

WheelHouse IT

Remote

$18 - $20/hr

Contractor

Re-posted 4 days ago

Job description

WheelHouse IT is a growing Managed Service Provider (MSP) dedicated to delivering exceptional IT support and customer service to businesses nationwide. We are seeking a motivated and customer-focused Tier 1 Support Technician to join our Service Desk team in a contract-to-hire capacity. Must be based in the US.
This is an excellent opportunity for someone with MSP experience who enjoys troubleshooting technical issues, supporting end users, and growing their IT career in a fast-paced environment.
Location Requirements
This position is open to remote candidates residing in the United States, excluding WA, CA, AK, NV, CO, and OR. Preference will be given to candidates located in Midwest states and Central Time Zone areas.
Compensation
  • $18-$20 per hour
  • Contract-to-hire opportunity
  • Potential for permanent employment based on performance and business needs
What You'll Do
As a Tier 1 Support Technician, you will serve as the first point of contact for our clients, providing technical support and delivering an exceptional customer experience. You will troubleshoot and resolve a variety of technical issues while working closely with senior technicians and engineers when escalation is required.
Responsibilities
  • Provide remote support for desktops, laptops, mobile devices, printers, and peripheral equipment
  • Troubleshoot Microsoft 365, Windows operating systems, Active Directory, and networking issues
  • Support LAN/WAN connectivity and network infrastructure
  • Document all work performed within the PSA system, ConnectWise experience desired.
  • Escalate complex issues appropriately while maintaining ownership of the client experience
  • Assist with client onboarding, deployments, and technical projects as needed
  • Support cloud-hosted and customer-managed environments
  • Deliver professional, responsive, and customer-focused service
Required Qualifications
  • Minimum 1 year of Managed Service Provider (MSP) experience required
  • Minimum 1 year of technical support experience
  • Experience supporting:
    • Microsoft 365
    • Windows desktop operating systems
    • Active Directory
    • Network connectivity and troubleshooting
  • Strong customer service and communication skills
  • Ability to manage multiple priorities in a fast-paced environment
  • Strong troubleshooting and problem-solving abilities
  • Reliable internet connection and dedicated workspace for remote work
Preferred Qualifications
  • CompTIA A+, Network+, or equivalent technical training
  • Experience with ConnectWise Manage or similar PSA platforms
  • Experience with ConnectWise Automate, LabTech, or similar RMM tools
  • Familiarity with:
    • Server hardware
    • RAID configurations
    • iLO/DRAC management
    • Backup and disaster recovery solutions
    • Bare metal restores
    • SSL certificates, domain registrars, and web hosting providers
Why WheelHouse IT?
At WheelHouse IT, you'll join a collaborative team that values growth, accountability, continuous learning, and exceptional client service. You'll gain exposure to a wide variety of technologies and environments while building a strong foundation for your IT career.
If you're looking for an opportunity to grow within a supportive MSP environment and turn a contract role into a long-term career, we'd love to hear from you.
Apply today and become part of the WheelHouse IT team.

Apply