Remote Hvac Customer Service Jobs in Ohio (NOW HIRING)

Resource Innovations is seeking a Team Lead for an Energy Efficiency Field Team in Ohio to spearhead our Inflation Reduction Act Program field delivery. The Team Lead is a key hire responsible for building and leading a dynamic field service team dedicated to delivering high-quality in-home energy audits and ensuring quality control for our HOMES and HEAR programs. As the Team Lead you will manage a team of customer-focused technicians proficient in BPI standards and related certifications, while also conducting comprehensive in-home energy audits with a focus on income-based program participants and collaboration with contractor networks. Your oversight will extend to residential weatherization, HVAC, and water heating installation inspections, as you review QA/QC findings to ensure program integrity. Working with partners to identify and implement effective solutions based on audit findings and client feedback will be key to your success. Additionally, you will collaborate cross-functionally with various teams to enhance the effectiveness and efficiency of Resource Innovations' program solutions.
We are seeking mission driven and career minded clean energy professionals with proven experience in energy auditing, building science, or related fields, along with established relationships within housing, rebate/incentive programs, and community development. Strong leadership skills, a focus on team building and customer service, and knowledge of relevant standards and practices, particularly BPI certifications, are essential. Excellent communication and problem-solving abilities will set you apart.
Resource Innovations (RI) is a women-led energy transformation firm focused on impact. Building on our expertise in energy efficiency, we're constantly expanding our portfolio of clean energy solutions to guide utilities through increasingly complex, connected challenges. Load flexibility. Electrification. Carbon reduction. With every step, we're leading the charge to power change.
Duties and Responsibilities

• Supervises, coaches, and supports field technicians to ensure high-quality installation and service.
• Review and QC field technicians audits and ensure energy modeling requirements are met.
• Assist leadership team in recruiting and training BPI-certified Energy Auditors to build a skilled team.
• Manage verification processes across programs, ensuring assignment selection and documentation completion.
• Conduct onsite inspections, create inspection reports, and address any issues identified.
• Implement energy audit protocols and QA/QC requirements to enhance program effectiveness.
• Other duties as assigned.

Requirements
Minimum Requirements

• Must be a U.S. Citizen.
• Must reside in a metropolitan areas of Ohio.
• 2+ years experience in energy efficiency, utility programs, quality assurance role or in consulting, HVAC, or facility maintenance
• Experience leading teams.
• BPI Certified, or willing to obtain within 30 days of acceptance
• Technical Knowledge: Understanding of building science, construction, energy-using systems, lighting, and audit technologies.
• Valid driver's license with a clean driving record.
• Maintain current auto insurance coverage that meets state requirements.
• Access to a personal vehicle for work-related travel; ability to travel 25-75% (limited overnight travel).
• Interest in sustainability and passionate about making a meaningful impact on the environment.

Preferred skills, education and experience

• People Management skills.
• Excellent verbal, interpersonal, and written communication skills.
• Strong analytical, problem-solving, and decision-making abilities.
• Ability to work effectively in a fast-paced environment while managing multiple priorities.
• Strong business ethics, including the protection of proprietary and confidential information.
• Proficiency with SnuggPro, Microsoft Office Suite and CRM tools.
• Customer service-oriented mindset.
• Ability to apply detailed knowledge of organizational procedures to make independent decisions and serve as a credible resource for senior management.
• Interest in sustainability and passionate about making a meaningful impact on the environment.

Benefits
About Resource Innovations
Resource Innovations (RI) is a women-led energy transformation firm focused on impact. Building on our expertise in energy efficiency, we're constantly expanding our portfolio of clean energy solutions to guide utilities through increasingly complex, connected challenges. Load flexibility. Electrification. Carbon reduction. With every step, we're leading the charge to power change.
Resource Innovations is an Equal Opportunity Employer, committed to ensuring equal employment opportunities for all job applicants and employees without regard to race, color, religion, national origin, gender, age, disability, marital status, genetics, protected veteran status, sexual orientation, or any other protected status. In addition to federal law requirements, Resource Innovations complies with applicable state and local laws governing non-discrimination in employment in every location in which the company does work.
Compensation & Benefits
Resource Innovations offers competitive salaries based on a candidate's skills, experience and qualifications for the position. The compensation range for the base salary for this position is $75,000-$85,000. In addition to base pay, employees may be eligible for a discretionary annual bonus. The stated salary represents the expected compensation for this position. Final compensation will be determined based on factors such as the candidate's experience, education and location.
At Resource Innovations, we believe supporting our people is essential to delivering impact. We offer a comprehensive benefits package designed to promote health, financial security, and work-life balance. This includes three weeks of paid vacation annually, paid holidays, a 401(k) retirement plan with employer match, medical, dental and vision coverage, parental leave, an employee assistance program, commuter benefits, and additional supplemental offerings.
Employment with Resource Innovations is contingent upon the successful completion of a comprehensive background check and reference check. If applicable to the position, a pre-employment drug screen may also be required.
The above job description and job requirements are not intended to be all inclusive. Resource Innovations retains the right to make changes or adjustments to job descriptions and/or job requirements at any time without notice.