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Remote Helpdesk Jobs in Edison, NJ (NOW HIRING)

... helpful but not required; training is provided What We Offer Remote work environment Structured onboarding and ongoing training Access to industry tools and supplier partnerships Opportunities to ...

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Remote Helpdesk information

See Edison, NJ salary details

$13

$23

$35

How much do remote helpdesk jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for remote helpdesk in Edison, NJ is $23.97, according to ZipRecruiter salary data. Most workers in this role earn between $19.90 and $26.88 per hour, depending on experience, location, and employer.

What is a remote helpdesk?

A Remote Helpdesk is a support service that assists users with technical issues and IT-related problems from a remote location, rather than being physically present. Remote Helpdesk professionals use phone, chat, email, or remote desktop software to diagnose and resolve issues such as software glitches, hardware malfunctions, or network connectivity problems. This setup allows organizations to provide efficient and timely support to employees or customers regardless of their physical location. Remote Helpdesk services are essential for businesses with distributed teams or clients in multiple locations.

What are remote helpdesk jobs?

Remote help desk jobs are telecommuting customer service jobs in which you help users with technical support and troubleshoot issues related to hardware or software. A remote help desk technician, for example, is the first to take a call or respond to an email from a customer about a technical issue. In a remote help desk job, your duties are to catalog the problem and walk the user through diagnostic steps to determine what the problem is and how to fix it. If you cannot figure out the problem, your responsibilities include passing the call or email on to a help desk specialist or a field technician who can service the issue. Other job titles include help desk administrator and help desk analyst.

What are the key skills and qualifications needed to thrive as a remote helpdesk professional, and why are they important?

To thrive as a Remote Helpdesk professional, you need strong technical troubleshooting skills, familiarity with operating systems, and a background in IT support, often supported by a relevant certification such as CompTIA A+. Proficiency with remote desktop tools, ticketing systems like Zendesk or ServiceNow, and knowledge base platforms is typical. Excellent communication, patience, and problem-solving abilities are critical soft skills for assisting users and managing challenging situations remotely. These skills ensure timely and effective resolution of technical issues, customer satisfaction, and smooth operations in distributed work environments.

What are the most common challenges faced by remote helpdesk professionals, and how can they be managed?

Remote Helpdesk professionals often encounter challenges such as troubleshooting technical issues without physical access to devices, communicating clearly with non-technical users, and managing multiple support tickets simultaneously. To manage these challenges, it's important to use robust remote-access tools, maintain concise and empathetic communication, and leverage ticketing systems to prioritize and track requests efficiently. Ongoing training and collaboration with other IT team members also help in resolving complex problems and staying updated with evolving technologies.

What is the difference between Remote Helpdesk vs Remote Technical Support Specialist?

AspectRemote HelpdeskRemote Technical Support Specialist
CredentialsCompTIA A+, Network+ or similar certifications often preferredSimilar certifications, often with additional technical or product-specific training
Work EnvironmentRemote, customer-facing, troubleshooting hardware/software issuesRemote, more technical troubleshooting, often involving software or network problems
Employer & IndustryIT service providers, tech companies, MSPsIT companies, software vendors, tech support firms
Search & Comparison IntentPeople comparing entry-level tech support rolesIndividuals seeking more specialized technical support jobs

Remote Helpdesk and Remote Technical Support Specialist roles share similar credentials and work environments but differ in technical complexity. Helpdesk roles typically focus on basic troubleshooting and customer service, while technical support specialists handle more advanced technical issues. Both are vital in IT support, with overlapping skills but distinct levels of technical expertise.

What are the most commonly searched types of Helpdesk jobs in Edison, NJ?

The most popular types of Helpdesk jobs in Edison, NJ are:

What are popular job titles related to Remote Helpdesk jobs in Edison, NJ?

For Remote Helpdesk jobs in Edison, NJ, the most frequently searched job titles are:

What cities near Edison, NJ are hiring for Remote Helpdesk jobs?

Cities near Edison, NJ with the most Remote Helpdesk job openings:

Infographic showing various Remote Helpdesk job openings in Edison, NJ as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $49,851 per year, or $24 per hour.

Full-Time Remote Licensed Mental Health Counselor

Helping Hands Counseling

Jersey City, NJ โ€ข Remote

Full-time

Posted 3 days ago

New


Job description

Position Overview

Helping Hands Counseling is actively seeking a passionate and dedicated Licensed Mental Health Counselor to join our fully remote team. In this full-time position, you will play a pivotal role in delivering high-quality mental health services to clients in need. With a competitive salary range of USD 90,000 to 110,000 per year, you will enjoy flexibility and meaningful work in a supportive environment.

About the Organization

Helping Hands Counseling is dedicated to improving mental health outcomes and enhancing the quality of life for our clients. We pride ourselves on being an innovative provider of mental health services, known for our strong commitment to ethical practice and empathetic care. By offering a range of therapeutic modalities and focusing on individualized treatment, we aim to empower our clients to achieve their personal goals and find stability in their lives.

Work Environment

This role is entirely remote, allowing you the freedom to work from your own home or any location that suits your lifestyle. Our team is built on trust, collaboration, and a shared mission to support clients effectively. The outpatient setting means you will primarily engage with individuals at a lower acuity level, ensuring that your interactions are meaningful and impactful.

Key Responsibilities

Your day-to-day responsibilities will include but are not limited to:

  • Conducting individual therapy sessions via secure video conferencing technology, ensuring a compassionate and ethical approach to mental health care.
  • Utilizing evidence-based treatment modalities such as Cognitive Behavioral Therapy (CBT) and solution-focused approaches to address clients' unique needs.
  • Developing comprehensive, individualized treatment plans that take into account clients' backgrounds, experiences, and therapeutic goals.
  • Facilitating discussions that help clients gain insight into their emotions, experiences, and interpersonal relationships.
  • Regularly monitoring client progress, making necessary adjustments to treatment plans, and supporting clients in building healthy coping strategies.
  • Collaborating with a multidisciplinary team to share insights and best practices, promoting a culture of continuous improvement and client-centered care.
Patient Population / Client Focus

Your primary focus will be on providing mental health support to low acuity adults who are stable but experiencing various challenges. This could range from anxiety and depression to relationship issues or stress management. Your role will contribute significantly to their personal development and overall wellbeing, allowing them to navigate life's challenges more effectively.

Qualifications

To be considered for this role, you must possess the following qualifications:

  • A Masterโ€™s degree in Social Work, Marriage and Family Therapy, Mental Health Counseling, or Psychology from an accredited institution.
  • Full licensure to practice independently as one of the following: Licensed Marriage and Family Therapist (LMFT), Licensed Professional Counselor (LPC), or Licensed Clinical Social Worker (LCSW).
  • No limited or provisional licenses, and no disciplinary actions on your record.
  • Exceptional interpersonal and communication skills that convey empathy and understanding.
  • Strong proficiency with technology and computer systems, ensuring efficient documentation and communication.
Preferred Experience

While a minimum of two years of counseling experience is required, candidates with additional expertise in specific therapeutic modalities or populations will be considered favorably. Experience in outpatient settings, especially in remote capacities, will also be advantageous.

Compensation and Benefits

Your compensation will be competitive, with an annual salary range of USD 90,000 to 110,000 based on your working hours and experience. Additionally, you can expect:

  • A sign-on bonus to welcome you to our team.
  • Weekly direct deposits for your convenience.
  • A monthly healthcare stipend available for full-time counselors.
  • Access to unlimited referrals tailored to your specialties, meaning you won't need to worry about client acquisition.
  • Minimal administrative tasks, allowing you to concentrate on your clients.
Career Growth Opportunities

At Helping Hands Counseling, we believe in investing in our therapists' professional development. You will have opportunities for further training and access to mentorship programs designed to enhance your skills and advance your career. With a supportive team and growing client base, there is ample chance for you to expand your expertise and potentially take on leadership roles within the organization.

Why Join Our Team

Joining Helping Hands Counseling means becoming part of a community dedicated to making a meaningful difference in the lives of our clients. You will enjoy the flexibility of remote work, a supportive atmosphere, and a commitment to your professional success. Our easy-to-use technology platform will streamline your workflow, letting you focus on what you do bestโ€”helping people. Apply today and take the next step in your rewarding career as a Licensed Mental Health Counselor.

Application Information

If you are ready to make an impact in your community and work with a dynamic team, we encourage you to apply! Please submit your resume and cover letter detailing your qualifications and motivation for wanting to join Helping Hands Counseling. Our onboarding specialists are prepared to assist you in becoming ready to see clients in as little as 1-3 days.