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Remote Helpdesk Jobs in Edison, NJ (NOW HIRING)

Mercor

STEM Expert - Fully Remote

New York, NY · Remote

$70 - $100/hr

Remote Commitment: 40 hours/week Role Responsibilities * Guide research teams to close knowledge ... For any help or support, reach out to: support@mercor.com PS: Our team reviews applications daily.

Apply Early

Mercor

STEM Expert - Fully Remote

New York, NY · Remote

$70 - $100/hr

Remote Commitment: 40 hours/week Role Responsibilities * Guide research teams to close knowledge ... For any help or support, reach out to: support@mercor.com PS: Our team reviews applications daily.

Apply Early

CTS

Service Delivery Helpdesk Engineer L1

New York, NY · Remote

$60K - $80K/yr

JOB SUMMARY As a Helpdesk Engineer at CTS, you will play a crucial role within our Service Delivery team, ensuring our clients receive exceptional day-to-day remote technical support. Reporting to ...

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All JobsRemote Helpdesk JobsRemote Helpdesk Jobs in Edison, NJ

Remote Helpdesk information

See Edison, NJ salary details

$13

$23

$35

How much do remote helpdesk jobs pay per hour?

As of Jul 3, 2026, the average hourly pay for remote helpdesk in Edison, NJ is $23.97, according to ZipRecruiter salary data. Most workers in this role earn between $19.90 and $26.88 per hour, depending on experience, location, and employer.

What Are Remote Help Desk Jobs?

Remote help desk jobs are telecommuting customer service jobs in which you help users with technical support and troubleshoot issues related to hardware or software. A remote help desk technician, for example, is the first to take a call or respond to an email from a customer about a technical issue. In a remote help desk job, your duties are to catalog the problem and walk the user through diagnostic steps to determine what the problem is and how to fix it. If you cannot figure out the problem, your responsibilities include passing the call or email on to a help desk specialist or a field technician who can service the issue. Other job titles include help desk administrator and help desk analyst.

What are the most common challenges faced by Remote Helpdesk professionals, and how can they be managed?

Remote Helpdesk professionals often encounter challenges such as troubleshooting technical issues without physical access to devices, communicating clearly with non-technical users, and managing multiple support tickets simultaneously. To manage these challenges, it's important to use robust remote-access tools, maintain concise and empathetic communication, and leverage ticketing systems to prioritize and track requests efficiently. Ongoing training and collaboration with other IT team members also help in resolving complex problems and staying updated with evolving technologies.

What is the difference between Remote Helpdesk vs Remote Technical Support Specialist?

AspectRemote HelpdeskRemote Technical Support Specialist
CredentialsCompTIA A+, Network+ or similar certifications often preferredSimilar certifications, often with additional technical or product-specific training
Work EnvironmentRemote, customer-facing, troubleshooting hardware/software issuesRemote, more technical troubleshooting, often involving software or network problems
Employer & IndustryIT service providers, tech companies, MSPsIT companies, software vendors, tech support firms
Search & Comparison IntentPeople comparing entry-level tech support rolesIndividuals seeking more specialized technical support jobs

Remote Helpdesk and Remote Technical Support Specialist roles share similar credentials and work environments but differ in technical complexity. Helpdesk roles typically focus on basic troubleshooting and customer service, while technical support specialists handle more advanced technical issues. Both are vital in IT support, with overlapping skills but distinct levels of technical expertise.

What are the key skills and qualifications needed to thrive as a Remote Helpdesk professional, and why are they important?

To thrive as a Remote Helpdesk professional, you need strong technical troubleshooting skills, familiarity with operating systems, and a background in IT support, often supported by a relevant certification such as CompTIA A+. Proficiency with remote desktop tools, ticketing systems like Zendesk or ServiceNow, and knowledge base platforms is typical. Excellent communication, patience, and problem-solving abilities are critical soft skills for assisting users and managing challenging situations remotely. These skills ensure timely and effective resolution of technical issues, customer satisfaction, and smooth operations in distributed work environments.

What is a Remote Helpdesk?

A Remote Helpdesk is a support service that assists users with technical issues and IT-related problems from a remote location, rather than being physically present. Remote Helpdesk professionals use phone, chat, email, or remote desktop software to diagnose and resolve issues such as software glitches, hardware malfunctions, or network connectivity problems. This setup allows organizations to provide efficient and timely support to employees or customers regardless of their physical location. Remote Helpdesk services are essential for businesses with distributed teams or clients in multiple locations.
More about Remote Helpdesk jobs
What are the most commonly searched types of Helpdesk jobs in Edison, NJ? The most popular types of Helpdesk jobs in Edison, NJ are:
What are popular job titles related to Remote Helpdesk jobs in Edison, NJ? For Remote Helpdesk jobs in Edison, NJ, the most frequently searched job titles are:
What job categories do people searching Remote Helpdesk jobs in Edison, NJ look for? The top searched job categories for Remote Helpdesk jobs in Edison, NJ are:
What cities near Edison, NJ are hiring for Remote Helpdesk jobs? Cities near Edison, NJ with the most Remote Helpdesk job openings:
Remote Helpdesk jobs near you
Infographic showing various Remote Helpdesk job openings in Edison, NJ as of June 2026, with employment types broken down into 77% Full Time, and 23% Part Time. Highlights an 100% Remote job distribution, with an average salary of $49,851 per year, or $24 per hour.
STEM Expert - Fully Remote

STEM Expert - Fully Remote

Mercor

New York, NY • Remote

$70 - $100/hr

Full-time

Posted 25 days ago

Be an early applicant

Job description

About the job

Mercor connects elite creative and technical talent with leading AI research labs. Headquartered in San Francisco, our investors include Benchmark, General Catalyst, Peter Thiel, Adam D'Angelo, Larry Summers, and Jack Dorsey.

Position: Expert Professionals — STEM Research
Type: Contract
Compensation: $70–$100/hour
Location: Remote
Commitment: 40 hours/week

Role Responsibilities

  • Guide research teams to close knowledge gaps in STEM domains by surfacing edge cases, ambiguities, and frontier problems where current models underperform.
  • Design challenging, rigorous domain tasks and write accurate, well-reasoned solutions that demonstrate expert-level scientific and technical reasoning.
  • Evaluate tasks and solutions produced by AI agents and other contributors, providing clear written technical feedback grounded in domain expertise.
  • Develop evaluation frameworks and rubrics for assessing scientific reasoning quality across STEM domains.
  • Collaborate with other subject matter experts to ensure consistency and accuracy in training data.

Qualifications

Must-Have

  • PhD (completed, enrolled, or equivalent research track) in Physics, Chemistry, Biology, Mathematics, Statistics, Computer Science, Electrical Engineering, Mechanical Engineering, Civil Engineering, Materials Science, or another STEM discipline.
  • 3+ years of research, academic, or industry experience in their primary STEM domain.
  • Demonstrated technical expertise in at least one domain: computational modeling, laboratory methods, data analysis, statistical inference, programming, or equivalent scientific methods.
  • Ability to commit to 40 hours per week during weekdays for the duration of the engagement.
  • Strong written communication skills; ability to explain complex scientific or technical concepts clearly in writing.

Preferred

  • Prior experience with data annotation, labeling, evaluation, or human feedback collection.
  • Experience with LLMs, AI systems, or agentic workflows; familiarity with agentic frameworks.

Compensation & Legal

  • W-2 employment with Cincinnatus LLC.

Application Process (Takes 20–30 mins to complete)

  • Upload resume
  • AI interview based on your resume
  • Submit form

Resources & Support

  • For details about the interview process and platform information, please check: https://talent.docs.mercor.com/welcome
  • For any help or support, reach out to: support@mercor.com

PS: Our team reviews applications daily. Please complete your AI interview and application steps to be considered for this opportunity.