ZipRecruiter

Log In

1

It Helpdesk Trainee Jobs in Edison, NJ (NOW HIRING)

Haddad Brands

IT Technical Support

Manhattan, NY · On-site

$60K - $100K/yr

The IT Technical Support will provide day-to-day MacOS and design application support, coordinate ... Serve as the first line helpdesk engineer, providing day-to-day support to MacOS users

Haddad Brands

IT Technical Support

Manhattan, NY · On-site

$60K - $100K/yr

The IT Technical Support will provide day-to-day MacOS and design application support, coordinate ... Serve as the first line helpdesk engineer, providing day-to-day support to MacOS users

eMazzanti Technologies

IT Help Desk

New York, NY · On-site

eMazzanti Technologies a leading provider of IT Services is looking to add to our eCare Managed Services team to provider level 1 and level 2 help desk support to expanding client base. We're ...

eMazzanti Technologies

IT Help Desk

New York, NY · On-site

Description eMazzanti Technologies a leading provider of IT Services is looking to add to our eCare Managed Services team to provider level 1 and level 2 help desk support to expanding client base.

eMazzanti Technologies

IT Help Desk

Hoboken, NJ · On-site

Job Summary : eMazzanti Technologies is a leading provider of IT Services looking to expand their eCare Managed Services team. The role involves providing level 1 and level 2 help desk support to ...

eMazzanti Technologies

IT Help Desk

Hoboken, NJ · On-site

eMazzanti Technologies a leading provider of IT Services is looking to add to our eCare Managed Services team to provider level 1 and level 2 help desk support to expanding client base. We're ...

eMazzanti Technologies

IT Help Desk

Hoboken, NJ · On-site

Description eMazzanti Technologies a leading provider of IT Services is looking to add to our eCare Managed Services team to provider level 1 and level 2 help desk support to expanding client base.

tilebar11

IT Help Desk - Showrooms

New York, NY · On-site

Job Title: IT Help Desk Analyst - Showrooms Location : New York, NY (Flatiron HQ) - 4 days onsite, 1 day remote On-site in our NYC office supporting showroom and corporate users, with up to 25 ...

TileBar

IT Help Desk - Showrooms

New York, NY · On-site

$80K - $90K/yr

Job Title: IT Help Desk Analyst - Showrooms Location : New York, NY (Flatiron HQ) - 4 days onsite, 1 day remote On-site in our NYC office supporting showroom and corporate users, with up to 25 ...

BrainStation

IT Help Desk Technician

New York, NY · On-site

$60K - $80K/yr

About the Role As an IT Help Desk Technician you'll be responsible for managing level 1 support tickets as well as facilitating new hire hardware deployment. Working within the operations team, your ...

BrainStation

IT Help Desk Technician

New York, NY · On-site

$60K - $80K/yr

About the Role As an IT Help Desk Technician you'll be responsible for managing level 1 support tickets as well as facilitating new hire hardware deployment. Working within the operations team, your ...

BrainStation

IT Help Desk Technician

New York, NY · On-site

$60K - $80K/yr

About the Role As an IT Help Desk Technician you'll be responsible for managing level 1 support tickets as well as facilitating new hire hardware deployment. Working within the operations team, your ...

Bisnow

IT Manager

New York, NY · On-site

$103K - $127K/yr

Maintain and improve the IT helpdesk ticketing system, SLA targets, and support documentation. * Administer core business systems including Google Workspace, Okta SSO, and collaboration tools; manage ...

Bisnow

IT Manager

New York, NY · On-site

$103K - $127K/yr

Maintain and improve the IT helpdesk ticketing system, SLA targets, and support documentation. * Administer core business systems including Google Workspace, Okta SSO, and collaboration tools; manage ...

Konrad

IT Help Desk Technician

New York, NY

$60K - $80K/yr

About the Role As an IT Help Desk Technician you'll be responsible for managing level 1 support tickets as well as facilitating new hire hardware deployment. Working within the operations team, your ...

Konrad

IT Help Desk Technician

New York, NY · On-site

$60K - $80K/yr

About the Role As an IT Help Desk Technician you'll be responsible for managing level 1 support tickets as well as facilitating new hire hardware deployment. Working within the operations team, your ...

Konrad

IT Help Desk Technician

New York, NY · On-site

$60K - $80K/yr

About the Role As an IT Help Desk Technician you'll be responsible for managing level 1 support tickets as well as facilitating new hire hardware deployment. Working within the operations team, your ...

next page

Showing results 1-20

All JobsIt Helpdesk JobsIt Helpdesk Trainee JobsIt Helpdesk Trainee Jobs in Edison, NJ

It Helpdesk Trainee information

See Edison, NJ salary details

$13

$23

$35

How much do it helpdesk trainee jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for it helpdesk trainee in Edison, NJ is $23.97, according to ZipRecruiter salary data. Most workers in this role earn between $19.90 and $26.88 per hour, depending on experience, location, and employer.

What is an IT Helpdesk trainee?

An IT Helpdesk Trainee is an entry-level role responsible for assisting users with technical issues, troubleshooting IT problems, and providing support for hardware, software, and network-related queries. They work under the guidance of senior IT staff to learn about system administration, ticket management, and customer service. This role helps trainees develop technical skills and gain hands-on experience in IT support. Over time, they may progress to higher-level IT support or system administration roles.

What are the typical daily responsibilities of an IT Helpdesk trainee?

As an IT Helpdesk Trainee, your daily responsibilities often include responding to user requests via phone, email, or chat, diagnosing basic technical issues, and escalating more complex problems to senior technicians. You may also help with tasks such as setting up new user accounts, installing software updates, and documenting solutions in a knowledge base. Collaboration is key, as you'll regularly interact with other IT staff to resolve issues and learn on the job. This hands-on experience provides a solid foundation for advancing in IT support roles.

What are the key skills and qualifications needed to thrive in the IT Helpdesk trainee position, and why are they important?

To thrive as an IT Helpdesk Trainee, you need a basic understanding of computer hardware, software, and troubleshooting, often supported by an associate degree or relevant coursework. Familiarity with ticketing systems like ServiceNow, remote desktop tools, and basic network protocols is commonly expected; certifications such as CompTIA A+ can be beneficial. Strong communication, patience, and problem-solving abilities are crucial soft skills for effectively supporting end-users. These skills ensure prompt, accurate technical assistance and a positive experience for both users and the IT team.

What are the most commonly searched types of It Helpdesk jobs in Edison, NJ?

The most popular types of It Helpdesk jobs in Edison, NJ are:

What are popular job titles related to It Helpdesk Trainee jobs in Edison, NJ?

For It Helpdesk Trainee jobs in Edison, NJ, the most frequently searched job titles are:

What job categories do people searching It Helpdesk Trainee jobs in Edison, NJ look for?

The top searched job categories for It Helpdesk Trainee jobs in Edison, NJ are:

What cities near Edison, NJ are hiring for It Helpdesk Trainee jobs?

Cities near Edison, NJ with the most It Helpdesk Trainee job openings:

It Helpdesk Trainee jobs near you

IT Helpdesk Support

The Child Center of NY, Inc.

Queens, NY • On-site

$62K - $75K/yr

Full-time

Re-posted 7 days ago

Job description

Make a Difference Every Day
At The Child Center of NY, we believe every child deserves the opportunity to thrive. Each year we serve thousands of children, youth, and families across New York City through early childhood education, behavioral health, youth development, residential treatment, health services, and family support programs.
Whether you're working directly with children or supporting the people who do, your work will help strengthen families and transform communities.
Join a mission-driven organization where your work matters.
Position Overview
We are seeking a seasoned and service-oriented Helpdesk Support professional to join our Technology team. In this role, the selected candidate will provide high-quality end-user support across multiple office locations, ensuring the effective resolution of hardware, software, connectivity, and account-related issues in a Microsoft-based environment. This position will also support operational stability through strong documentation, asset oversight, cloud-based user administration via Microsoft Entra, and close coordination with senior technology staff to improve efficiency, reliability, and user experience.
Essential Functions:
  • Respond to help desk tickets, phone calls, and walk-up support requests
  • Troubleshoot hardware, software, peripheral, and connectivity issues
  • Own and manage the help desk ticket queue
  • Escalate unresolved or advanced technical issues to senior IT staff
  • Coordinate deployment and setup of IT equipment
  • Perform onboarding and offboarding technology tasks
  • Maintain accurate IT asset inventory records
  • Administer cloud-based identity and access management using Microsoft Entra
  • Support Microsoft 365 administration
  • Perform basic network troubleshooting for LAN, Wi-Fi, and VPN
  • Develop and maintain internal knowledge base articles and SOPs
  • Identify recurring technical issues and recommend improvements
  • Coordinate with third-party vendors and service providers
  • Monitor system alerts and respond to infrastructure notifications
  • Participate in IT projects, system rollouts, and technology upgrades

Qualifications:
  • Associate degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
  • 4+ years of progressive experience in technical support, IT support, or help desk operations in a Microsoft Windows environment.
  • Demonstrated experience with help desk or ticket management systems.
  • Solid understanding of TCP/IP LAN, Wi-Fi, and VPN networking concepts and troubleshooting.
  • Experience supporting Microsoft 365, including Exchange Online, Teams, and SharePoint.
  • Working knowledge of Microsoft Entra (Azure AD) for identity and access management.
  • Excellent communication skills, both written and verbal.
  • Strong interpersonal skills to build relationships and foster a positive work environment.
  • Living in New York state is a prerequisite for this position.
  • CompTIA A+, Network+, or Microsoft 365 Certified: Fundamentals certification preferred.
  • Experience with Microsoft Entra ID (Azure AD) conditional access policies and hybrid identity environments preferred.
  • Previous experience in a similar role in a nonprofit environment preferred.
  • Familiarity with endpoint management tools such as Microsoft Intune or SCCM preferred.

Apply