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Mac Help Desk Jobs in Edison, NJ (NOW HIRING)

Community Options

Help Desk Analyst

Princeton, NJ

$50K/yr

The Help Desk Analyst is responsible for assisting our IT team and providing exceptional customer ... MAC OS experience also a plus * Working knowledge of printer management * Experience working with ...

Community options

Help Desk Analyst

Princeton, NJ · On-site

$50K/yr

The Help Desk Analyst is responsible for assisting our IT team and providing exceptional customer ... MAC OS experience also a plus * Working knowledge of printer management * Experience working with ...

City of New York

Help Desk Technician

Brooklyn, NY · On-site

$60K - $70K/yr

... MAC) requests as directed. - Determine the need for and implement performance upgrades to computers, including the installation of CPUs, I/O and NIC cards, hard disks, ribbon cables, hard drives, RAM ...

City of New York

Help Desk Technician

Brooklyn, NY

$21.75 - $29.25/hr

... MAC) requests as directed. - Determine the need for and implement performance upgrades to computers, including the installation of CPUs, I/O and NIC cards, hard disks, ribbon cables, hard drives, RAM ...

New

City of New York

Help Desk Technician

Brooklyn, NY

$21.75 - $29.25/hr

... MAC) requests as directed. - Determine the need for and implement performance upgrades to computers, including the installation of CPUs, I/O and NIC cards, hard disks, ribbon cables, hard drives, RAM ...

New

Soni Resources

Service Desk Technician

New York, NY · On-site

$28 - $32/hr

One or more years of Service Desk, Help Desk, or Desktop Support experience. * One or more years of ... Experience supporting both Windows and Mac users in an enterprise environment. Desired Skills

Brooklyn Hospital Center

Service Desk Analyst

Brooklyn, NY · On-site

$22.25 - $30.50/hr

The Service Desk Analyst provides support to all the computer end-users of The Brooklyn Hospital ... Knowledge of the operating systems of Windows 7, Windows 10, Apple iPhone, Apple iPad, and/or Mac ...

NetCov

Service Desk Specialist - Onsite

Manhattan, NY · On-site

$47K - $65K/yr

... and Mac OS, network protocols, virtualization, cloud systems and security * Knowledge of with ... Help Desk Analyst, Desktop Administrator, IT Specialist or similar position. * Industry ...

Fanatics Collectibles

Service Desk Analyst I

New York, NY · On-site

$22.50 - $30.75/hr

As a Service Desk Analyst I in Technical Services, your role includes managing Tech service ... Provide robust and responsive technical support for various endpoints including Windows and Mac ...

Fanatics Collectibles

Service Desk Analyst I

New York, NY · On-site

$22.50 - $30.75/hr

As a Service Desk Analyst I in Technical Services, your role includes managing Tech service ... Provide robust and responsive technical support for various endpoints including Windows and Mac ...

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All JobsMac Help Desk JobsMac Help Desk Jobs in Edison, NJ

Mac Help Desk information

See Edison, NJ salary details

$13

$23

$35

How much do mac help desk jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for mac help desk in Edison, NJ is $23.97, according to ZipRecruiter salary data. Most workers in this role earn between $19.90 and $26.88 per hour, depending on experience, location, and employer.

Are Mac Help Desk jobs still in demand?

Mac Help Desk jobs remain in demand due to ongoing reliance on Apple products in businesses and personal use. These roles often require technical skills, customer service abilities, and familiarity with macOS and related hardware, making them a stable career option in IT support.

What is a Mac Help Desk?

A Mac Help Desk is a support service that assists users with technical issues related to Apple Mac computers and software. These help desks typically provide troubleshooting for hardware problems, software installations, operating system updates, network connectivity, and general usage questions. Support can be offered in person, over the phone, or online via chat or email. Mac Help Desk staff are knowledgeable about macOS and Apple hardware, aiming to resolve issues quickly and efficiently to minimize downtime for users.

How does a Mac Help Desk specialist typically collaborate with other IT team members to resolve complex technical issues?

A Mac Help Desk specialist regularly works alongside network administrators, security teams, and other IT professionals to address complex or escalated technical problems. When issues go beyond standard troubleshooting, collaboration is key—this might involve joint diagnostic sessions, sharing system logs, or coordinating software updates. Effective communication and documentation are essential, ensuring that solutions are consistent and knowledge is shared within the team. This collaborative approach helps maintain smooth IT operations and supports ongoing professional development.

What is the difference between Mac Help Desk vs Mac Support Specialist?

AspectMac Help DeskMac Support Specialist
CertificationsBasic Apple certifications, CompTIA A+Advanced Apple certifications, Apple Certified Support Professional
Work EnvironmentHelp desks, call centers, on-site supportOn-site, remote support, enterprise environments
ResponsibilitiesBasic troubleshooting, user assistance, ticket managementAdvanced troubleshooting, hardware repairs, system configuration

The Mac Help Desk typically handles initial user inquiries, basic troubleshooting, and support ticket management, often in help desk or call center settings. Mac Support Specialists usually possess advanced certifications, perform more complex troubleshooting, hardware repairs, and work directly with users or in enterprise environments. While both roles support Mac users, the Mac Support Specialist role involves a higher level of technical expertise and responsibilities.

What are the key skills and qualifications needed to thrive as a Mac Help Desk professional, and why are they important?

To thrive as a Mac Help Desk professional, you need a solid understanding of macOS, Apple hardware, troubleshooting techniques, and typically an associate degree or relevant certifications like Apple Certified Support Professional (ACSP). Familiarity with remote desktop tools, ticketing systems, and Apple-specific utilities such as Apple Remote Desktop is essential. Strong communication, patience, and problem-solving skills help you effectively assist users and resolve technical issues. These skills and qualities are crucial for delivering timely, effective support and ensuring user satisfaction in environments reliant on Apple technology.

What are popular job titles related to Mac Help Desk jobs in Edison, NJ?

For Mac Help Desk jobs in Edison, NJ, the most frequently searched job titles are:

What job categories do people searching Mac Help Desk jobs in Edison, NJ look for?

The top searched job categories for Mac Help Desk jobs in Edison, NJ are:

What cities near Edison, NJ are hiring for Mac Help Desk jobs?

Cities near Edison, NJ with the most Mac Help Desk job openings:

Mac Help Desk jobs near you
Infographic showing various Mac Help Desk job openings in Edison, NJ as of August 2026, with employment types broken down into 75% Full Time, and 25% Part Time. Highlights an 75% In-person, and 25% Hybrid job distribution, with an average salary of $49,851 per year, or $24 per hour.

Help Desk Analyst

Community Options

Princeton, NJ

$50K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 5 days ago

Community Options rating

6.4

Company rating: 6.4 out of 10

Based on 63 frontline employees who took The Breakroom Quiz

88th of 240 rated social care providers

Job description

Community Options, Inc. is a national non-profit agency providing services to individuals with disabilities in 12 states.

We are now hiring a Full-Time Help Desk Analyst in Hillsborough, NJ. The Help Desk Analyst is responsible for assisting our IT team and providing exceptional customer service.

Starting pay is $50,000/annually

Responsibilities

  • Provide prompt, courteous support company wide, in person or via phone or email
  • Attend meetings as IT Support when directed by Help Desk Manager for assistance with conference room equipment
  • Understand and Follow documented service operations, policies, and procedures
  • Provide prompt, courteous, and complete resolution of customer requests
  • Diagnose and troubleshoot hardware and software issues primarily in a Windows environment
  • Receive and document all inbound tickets, emails, phone calls, and in-person request for IT services
  • Travel to local offices to troubleshoot and resolve issues
  • Document, track and monitor technical problems and solutions
  • Prepare activity reports
  • Inform management of recurring problems
  • Redirect problems to correct resource
  • Identify and escalate situations requiring urgent attention
  • Administer help desk software
  • Employees must cooperate with the licensee and department staff in any inspection, inquiry or investigation
  • Additional tasks and responsibilities may be assigned

Minimum Requirements

  • Minimum one year of professional IT experience
  • Audio / Visual experience a plus
  • Valid Driver's License
  • Some proficiency in AD, Office365, Multiple browser’s, Computer Hardware
  • Experience supporting Android and iPhone, Mobile Device Management a plus
  • MAC OS experience also a plus
  • Working knowledge of printer management
  • Experience working with LAN administration
  • Logical troubleshooting skills
  • Excellent time management and interpersonal skills and a high-level attention to detail
  • Understanding of best security practices and continual updating of knowledge base

Why Community Options?

  • Competitive Insurance Benefits (Medical, Dental, Vision)
  • Paid Holidays—Including a Birthday Holiday
  • Generous PTO
  • Employee Incentive & Discount Programs
  • 403b Retirement Plan
  • Incredible career growth opportunities

Send Resumes to: Sarah.Panea@comop.org

Community Options is an Equal Opportunity Employer M/F/D/V

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