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Mac Help Desk Jobs in Edison, NJ (NOW HIRING)

Infinite Resource Solutions

Systems Admin

New York, NY · Hybrid

Act as the first escalation point above help desk (not entry-level help desk, but junior sysadmin ... Jamf MDM, Mac/iOS support) Okta (Identity & Access Management) ServiceNow (Ticketing & workflow ...

Layer 7 Consulting

Be Seen First

IT Support Specialist Level 2

Parsippany, NJ · On-site

$60K - $65K/yr

... 10, Mac OSX MS Office products and Office365 Email knowledge Windows servers ( some server ... IT help desk, customer service, answering calls and resolving issues remotely Ability to build ...

Point72

Service Desk Engineer, Technology

New York, NY · On-site

$100K - $135K/yr

... helping you advance your technical skills, contribute innovative ideas, and satisfy your own ... Diagnose and resolve incidents across enduser technologies, including Mac and Windows environments ...

Point72

Service Desk Engineer, Technology

New York, NY · On-site

$100K - $135K/yr

... helping you advance your technical skills, contribute innovative ideas, and satisfy your own ... Diagnose and resolve incidents across end-user technologies, including Mac and Windows environments ...

Neotecra

PC Support Technician

New York, NY · On-site

Hands-on Desktop Support / Help Desk / IT Support experience. * Windows and/or Mac OS troubleshooting experience. * Experience with Active Directory, Microsoft 365, ServiceNow, and hardware support

Soni Resources

Junior IT Service Specialist

New York, NY · On-site

$25 - $30/hr

One or more years of Service Desk, Help Desk, or Desktop Support experience. * One or more years of ... Experience supporting both Windows and Mac users in an enterprise environment. Desired Skills

PCPC

Lead Technician Cyber

New York, NY · On-site

$48K - $62K/yr

We do support Mac and Gsuite clients with a commitment to Addigy remote management tools. Resolve issues for clients via phone, in person, or remote help desk. Recommend hardware and software ...

Galon Solution Inc

IT Support Specialist

Newark, NJ · On-site

Key Responsibilities · Provide day-to-day help desk support (in-person, phone, and remote) for ... Mac support a plus) o Microsoft 365 administration o Networking fundamentals (TCP/IP, DNS, DHCP ...

Staffing

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REMOTE SPANISH - Technical Support Specialist

New York, NY · On-site

$18 - $19/hr

NO MAC computers Overview: Provides front-line customer service support via phone to all our client ... They call into the Help Desk with various questions as to how to set up the equipment and view the ...

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All JobsMac Help Desk JobsMac Help Desk Jobs in Edison, NJ

Mac Help Desk information

See Edison, NJ salary details

$13

$23

$35

How much do mac help desk jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for mac help desk in Edison, NJ is $23.97, according to ZipRecruiter salary data. Most workers in this role earn between $19.90 and $26.88 per hour, depending on experience, location, and employer.

What is a Mac Help Desk?

A Mac Help Desk is a support service that assists users with technical issues related to Apple Mac computers and software. These help desks typically provide troubleshooting for hardware problems, software installations, operating system updates, network connectivity, and general usage questions. Support can be offered in person, over the phone, or online via chat or email. Mac Help Desk staff are knowledgeable about macOS and Apple hardware, aiming to resolve issues quickly and efficiently to minimize downtime for users.

How does a Mac Help Desk specialist typically collaborate with other IT team members to resolve complex technical issues?

A Mac Help Desk specialist regularly works alongside network administrators, security teams, and other IT professionals to address complex or escalated technical problems. When issues go beyond standard troubleshooting, collaboration is key—this might involve joint diagnostic sessions, sharing system logs, or coordinating software updates. Effective communication and documentation are essential, ensuring that solutions are consistent and knowledge is shared within the team. This collaborative approach helps maintain smooth IT operations and supports ongoing professional development.

What are the key skills and qualifications needed to thrive as a Mac Help Desk professional, and why are they important?

To thrive as a Mac Help Desk professional, you need a solid understanding of macOS, Apple hardware, troubleshooting techniques, and typically an associate degree or relevant certifications like Apple Certified Support Professional (ACSP). Familiarity with remote desktop tools, ticketing systems, and Apple-specific utilities such as Apple Remote Desktop is essential. Strong communication, patience, and problem-solving skills help you effectively assist users and resolve technical issues. These skills and qualities are crucial for delivering timely, effective support and ensuring user satisfaction in environments reliant on Apple technology.

What is the difference between Mac Help Desk vs Mac Support Specialist?

AspectMac Help DeskMac Support Specialist
CertificationsBasic Apple certifications, CompTIA A+Advanced Apple certifications, Apple Certified Support Professional
Work EnvironmentHelp desks, call centers, on-site supportOn-site, remote support, enterprise environments
ResponsibilitiesBasic troubleshooting, user assistance, ticket managementAdvanced troubleshooting, hardware repairs, system configuration

The Mac Help Desk typically handles initial user inquiries, basic troubleshooting, and support ticket management, often in help desk or call center settings. Mac Support Specialists usually possess advanced certifications, perform more complex troubleshooting, hardware repairs, and work directly with users or in enterprise environments. While both roles support Mac users, the Mac Support Specialist role involves a higher level of technical expertise and responsibilities.

Are Mac Help Desk jobs still in demand?

Mac Help Desk jobs remain in demand as organizations increasingly rely on Apple products and require technical support for macOS and hardware issues. These roles often require knowledge of Apple-specific tools and certifications, and demand can vary based on industry and location.

What are popular job titles related to Mac Help Desk jobs in Edison, NJ?

For Mac Help Desk jobs in Edison, NJ, the most frequently searched job titles are:

What job categories do people searching Mac Help Desk jobs in Edison, NJ look for?

The top searched job categories for Mac Help Desk jobs in Edison, NJ are:

What cities near Edison, NJ are hiring for Mac Help Desk jobs?

Cities near Edison, NJ with the most Mac Help Desk job openings:

Mac Help Desk jobs near you
Infographic showing various Mac Help Desk job openings in Edison, NJ as of August 2026, with employment types broken down into 75% Full Time, and 25% Part Time. Highlights an 75% In-person, and 25% Hybrid job distribution, with an average salary of $49,851 per year, or $24 per hour.

Senior Tech Lead Support

Garan, Incorporated

New York, NY • On-site

$100K/yr

Full-time

Re-posted 16 days ago

Job description

Title: Senior Tech Lead Support
Location: New York
Garan Incorporated is a Berkshire Hathaway subsidiary that manufactures and sells children's apparel, with global offices across the United States, Asia, and Central America.
Garan is seeking a Senior Tech Lead Support professional based primarily in New York who will collaborate with Tech Services Support teams globally. The role provides hands-on end-user support for desktop and laptop systems in a mixed Windows and Mac environment, supports users across Garan locations, promotes best practices for endpoint support, and enables the effective use of modern productivity and AI tools through automation and continuous improvement.
The Senior Tech Lead Support is employee-experience focused and serves as a subject matter expert, communicating effectively with users at all levels of the organization, including senior leadership. Success in this role requires initiative, collaboration with the Help Desk Manager, and strong partnership across the broader technology organization.
This position is ideal for a professional with leadership potential, curiosity, and a collaborative mindset, who is committed to delivering high-quality user support and technical expertise within their areas of responsibility.
Duties and Responsibilities
  • Provide hands-on end-user support for Windows and Mac desktops, laptops, and peripherals via phone, email, remote-assistance tools, and onsite support.
  • Administer and support macOS hardware and operating systems, including Apple product integration within a mixed Windows/Mac environment.
  • Install, image, configure, upgrade, repair, and maintain endpoint hardware, operating systems, applications, and security tools.
  • Deploy and manage software updates, patches, and upgrades across Mac and Windows endpoints.
  • Support and troubleshoot Microsoft 365 applications and approved productivity tools; deliver end-user training and documentation as needed.
  • Support and troubleshoot AI-powered tools and platforms; leverage AI and automation to improve troubleshooting, documentation, and support efficiency.
  • Use ServiceNow to manage incidents, requests, problems, and changes; document resolutions and ensure tickets meet SLA requirements.
  • Track, analyze, and report ticket trends and recurring issues using ServiceNow reporting.
  • Maintain accurate asset, lifecycle, inventory, and configuration records, including CMDB updates and spare-parts inventory.
  • Recommend and help implement system and technology improvements to enhance reliability, security, and user experience.
  • Provide remote support to users at other Garan locations and participate in help desk rotation, including after-hours or weekend support as required.
  • 5 days in-office with occasional after hours and weekend support shifts
  • Limited travel to other Garan offices (as needed)

Preferred Qualifications
  • Experience supporting Microsoft Exchange and enterprise business applications.
  • Experience using Microsoft Copilot or similar tools to improve end-user productivity and workflows.
  • Experience with mobile and endpoint management solutions (MDM/UEM).
  • Comfortable supporting and communicating with senior leadership and C-level executives.
  • Experience supporting Microsoft Teams and Zoom meetings, including conference room hardware (e.g., Neat Bar).
  • Experience onboarding new users.

Knowledge, Skills, and Abilities
  • Strong knowledge of macOS administration, imaging, and directory services.
  • Experience supporting Windows 10/11 and Microsoft 365 applications.
  • Strong understanding of AI technologies and their application in end-user support.
  • Experience with Mac MDM tools; Kandji and Jamf
  • Basic TCP/IP troubleshooting skills.
  • Working knowledge of Adobe Creative Cloud.
  • Experience supporting high-end color printers.
  • Working knowledge of remote connectivity tools (e.g., RDP, VPN).
  • Strong understanding of hardware and software asset management practices.
  • Advanced knowledge of PC and Mac operating systems and hardware.
  • Strong working knowledge of ServiceNow ITSM, including ticket lifecycle and workflows.
  • Familiarity with ServiceNow CMDB and IT asset management practices.
  • Strong communication skills and the ability to work effectively with employees at all levels.
  • Ability to work independently with minimal supervision and adapt to new responsibilities.

Credentials and Experience
  • Bachelor's degree in a computer-related field.
  • 3 to 5 years of experience
Salary
Starting at $100,000/year.

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