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Microsoft Help Desk Remote Jobs in Edison, NJ (NOW HIRING)

CannonDesign

Service Desk Analyst

New York, NY · On-site +1

$33.23 - $41.54/hr

You will help administer the technology our designers rely on to develop design solutions for ... HERE'S WHAT YOU'LL DO * Provide end user support for local and remote users. 70% of the ...

Mondo

Manager IT/ Senior System Administrator

Manhattan, NY · Remote

$90K - $100K/yr

... Microsoft Teams Rooms, A/V equipment, Wi-Fi, VPN, and office infrastructure. * Manage Help Desk ... Support remote onboarding and offboarding for new hires across global offices. Qualifications * 5 ...

Magna5

Tier 2 Systems Engineer - NY

New York, NY · On-site +1

... help desk role (Tier 2 equivalent). * Strong experience with: * Windows desktop (Windows 10/11) and ... Microsoft 365 administration (Exchange Online, Teams, basic security/compliance settings). * Remote ...

Homefield IT

Escalation Technician

Manhattan, NY · On-site +1

... and document the help desk request problem-solving process, including all successful and ... Perform remote fixes at the desktop level, including installing and upgrading software ...

Netsurit US

Microsoft 365 & AI Trainer

New York, NY · Remote

$75K - $80K/yr

Remote | Client-facing Working Hours: Primarily aligned to US Eastern Time Location: US Regions ... Are you passionate about technology, energized by helping others learn, and constantly exploring ...

U.S. Courts

Automation Support Specialist

Brooklyn, NY · On-site +1

$58K - $94K/yr

Experience providing technical support to end users in a help desk or desktop support environment ... Familiarity with Microsoft Office / Microsoft 365 applications. * Experience installing and ...

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Microsoft Help Desk Remote information

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$13

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How much do microsoft help desk remote jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for microsoft help desk remote in Edison, NJ is $23.97, according to ZipRecruiter salary data. Most workers in this role earn between $19.90 and $26.88 per hour, depending on experience, location, and employer.

What is a Microsoft Help Desk Remote?

Microsoft Help Desk Remote jobs involve providing technical support and troubleshooting assistance to users of Microsoft products and services, such as Windows, Office, and Microsoft 365, from a remote location. Employees in these roles typically handle customer inquiries, resolve software or hardware issues, and guide users through problem-solving steps via phone, chat, or email. These positions require strong communication skills, technical knowledge of Microsoft products, and the ability to work independently from home or another remote setting.

What are some typical challenges faced by remote Microsoft Help Desk professionals, and how can they effectively address them?

Remote Microsoft Help Desk professionals often encounter challenges such as troubleshooting technical issues without physical access to devices, managing multiple support requests simultaneously, and maintaining clear communication with users who may have varying levels of technical knowledge. To address these challenges, leveraging remote diagnostic tools, setting clear expectations with users, and utilizing knowledge bases or documentation can be highly effective. Additionally, regular collaboration with team members through chat or video meetings helps ensure consistent support quality and knowledge sharing.

What is the difference between Microsoft Help Desk Remote vs Technical Support Specialist?

AspectMicrosoft Help Desk RemoteTechnical Support Specialist
CertificationsCompTIA A+, Microsoft Certified Desktop Support Technician (MCDST)CompTIA A+, HDI Support Center Analyst
Work EnvironmentRemote, help desk or call center settingOn-site or remote, technical support roles in various industries
Industry UsageIT support, software companies, tech service providersIT, telecommunications, hardware/software companies

Microsoft Help Desk Remote and Technical Support Specialist roles share similar certifications and work environments, often involving remote support for software and hardware issues. However, Microsoft Help Desk Remote positions are typically focused on supporting Microsoft products specifically, while Technical Support Specialists may handle a broader range of technologies and on-site support. Both roles are essential in IT support, but the Microsoft Help Desk Remote role emphasizes Microsoft expertise and remote troubleshooting skills.

What skills and qualifications are needed to thrive as a Microsoft Help Desk Remote specialist?

To thrive as a Microsoft Help Desk Remote specialist, you need a solid understanding of Windows operating systems, Microsoft Office applications, troubleshooting techniques, and often an associate degree or relevant certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote support tools, ticketing systems like ServiceNow or Zendesk, and knowledge of Active Directory are typically required. Exceptional communication, patience, and problem-solving skills help you efficiently assist users and resolve technical issues from a distance. These abilities are crucial for providing timely, effective support and ensuring user satisfaction in a remote IT environment.
What are the most commonly searched types of Microsoft Help Desk jobs in Edison, NJ? The most popular types of Microsoft Help Desk jobs in Edison, NJ are:
What are popular job titles related to Microsoft Help Desk Remote jobs in Edison, NJ? For Microsoft Help Desk Remote jobs in Edison, NJ, the most frequently searched job titles are:
What job categories do people searching Microsoft Help Desk Remote jobs in Edison, NJ look for? The top searched job categories for Microsoft Help Desk Remote jobs in Edison, NJ are:
What cities near Edison, NJ are hiring for Microsoft Help Desk Remote jobs? Cities near Edison, NJ with the most Microsoft Help Desk Remote job openings:
Microsoft Help Desk Remote jobs near you
Infographic showing various Microsoft Help Desk Remote job openings in Edison, NJ as of July 2026, with employment types broken down into 63% Full Time, 22% Part Time, and 15% Contract. Highlights an 100% Remote job distribution, with an average salary of $49,851 per year, or $24 per hour.

Junior Helpdesk Support

Cantor Fitzgerald Securities

Manhattan, NY • Remote

$58K - $65K/yr

Full-time

Posted 12 days ago

Job description

As a Junior Helpdesk Support, you will be the first point of contact for IT-related queries and issues. Your primary goal is to deliver exceptional customer service and timely resolutions. You will manage tickets, perform remote troubleshooting, and maintain Active Directory operations. Additionally, you will contribute to our knowledge base, assist with user onboarding, and ensure smooth communication regarding service disruptions.
  • Proficiency in Active Directory user & group management is a must.
  • 1+ year of experience in a helpdesk or IT support role is preferred.
  • Strong working knowledge of Microsoft 365 (Outlook, Teams, SharePoint) is essential.
  • Familiarity with ITSM tools like ServiceNow or Jira Service Management is an asset.
  • Excellent written and verbal communication skills in English are required.
  • Experience supporting remote users across multiple time zones is advantageous.
  • Strong analytical and problem-solving abilities are key.
  • Basic understanding of networking concepts (DNS, VPN, DHCP) is preferred.
  • Relevant certifications such as CompTIA A+ or ITIL Foundation are desirable.
  • Experience in the financial services industry is a plus.

Compensation Expectations: $58,000-$65,000

#LI-JM3

  • Serve as the primary IT support contact via phone, email, and MS Teams, aiming for first-contact resolution.
  • Log and manage tickets using the Service Desk ticketing system, ensuring thorough descriptions and necessary approvals.
  • Troubleshoot remote access issues and guide end users through problem-solving steps.
  • Maintain clear work queues by adhering to SLA timeframes for ticket resolution.
  • Administer Multi-Factor Authentication (MFA) for various applications and services.
  • Manage Active Directory operations, including user account management and permission updates.
  • Configure shared drive mappings and maintain distribution lists and Microsoft 365 groups.
  • Document recurring issues and resolutions to reduce repeat incidents and contribute to the knowledge base.
  • Participate in shift rotations or on-call duties to support global time zones as needed.
  • Assist with user onboarding and offboarding processes, ensuring smooth hardware provisioning and account management.

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