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Junior Helpdesk Jobs in Edison, NJ (NOW HIRING)

altbanq

Junior Credit Analyst

New York, NY · On-site

$65K - $85K/yr

Why This Role Matters Junior Credit Analysts help ensure that every loan we originate meets Altbanq's credit and risk standards. In this role, you'll contribute to important credit decisions while ...

MGE UTC

Junior Designer

Manhattan, NY · On-site

... investment and helping organizations plan for the future. Our core services include design ... Position Summary The Junior Designer is a trusted entry-level design team assistant, working under ...

MG Engineering

Junior Designer

Manhattan, NY · On-site

... investment and helping organizations plan for the future. Our core services include design ... Position Summary The Junior Designer is a trusted entry-level design team assistant, working under ...

MDA Collective LLC

Junior Interior Designer

Manhattan, NY · On-site

$55K - $75K/yr

At Mancini, Junior Interior Designers are trusted team players who help bring bold ideas to life. You'll gain hands-on experience across all phases of design while collaborating with passionate ...

Magnus Technology Solutions

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Junior Java Developer

Jersey City, NJ · On-site

$60K - $75K/yr

- Junior Java Developer W2/ Full Time Hiring - Jr. Java Developer (0-5 Years Experience) We are ... We have helped so far hundreds of businesses in the software, gaming, hospitality, energy ...

Co-Star

Junior Operations Associate

New York, NY · On-site

You'll also keep our office stocked, organized, and running beautifully, and help bring Co-Star events to life. This is a junior role for someone with good taste, excellent instincts, and a habit of ...

Co-Star

Junior Operations Associate

New York, NY

You'll also keep our office stocked, organized, and running beautifully, and help bring Co-Star events to life. This is a junior role for someone with good taste, excellent instincts, and a habit of ...

National Ballot Inc

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Junior Marketing Associate

Manhattan, NY · On-site

$18 - $27/hr

Help plan and execute marketing campaigns * Track and report on campaign performance and engagement metrics * Work independently on assigned projects while collaborating with the broader team to meet ...

National Ballot Inc

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Junior Marketing Associate

Manhattan, NY · On-site

$18 - $27/hr

Help plan and execute marketing campaigns * Track and report on campaign performance and engagement metrics * Work independently on assigned projects while collaborating with the broader team to meet ...

Team 653 INT

Junior Data Analyst

Manhattan, NY · On-site

We are seeking a motivated Junior Data Analyst to support our team with collecting, organizing, and ... The ideal candidate will help prepare reports, identify trends, maintain spreadsheets, and assist ...

Junior

Senior Product Engineer

New York, NY · On-site

$190K - $220K/yr

Help define Junior's engineering culture as the team doubles Sample projects * Build frontier products capable of ingesting new types of research inputs * Build an extremely low-latency, voice-to ...

Junior

Product Engineer

New York, NY · On-site

$150K - $190K/yr

Help define Junior's engineering culture as the team doubles Sample projects * Build frontier products capable of ingesting new types of research inputs * Build an extremely low-latency, voice-to ...

Omnicom

Junior Art Director

New York, NY · On-site

$50K - $55K/yr

The Junior Art Director will be putting their Photoshop skills to work, and jumping in to help the team on anything and everything that we deliver for our clients, all the way from the briefing to ...

Omnicom

Junior Art Director

New York, NY · Hybrid

$50K - $55K/yr

The Junior Art Director will be putting their Photoshop skills to work, and jumping in to help the team on anything and everything that we deliver for our clients, all the way from the briefing to ...

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Junior Helpdesk information

See Edison, NJ salary details

$13

$23

$35

How much do junior helpdesk jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for junior helpdesk in Edison, NJ is $23.97, according to ZipRecruiter salary data. Most workers in this role earn between $19.90 and $26.88 per hour, depending on experience, location, and employer.

What is a junior helpdesk?

Junior Helpdesk roles involve providing first-level technical support to users experiencing issues with their computers, software, or network systems. Responsibilities typically include answering support tickets, troubleshooting basic IT problems, and escalating more complex issues to senior staff. Junior Helpdesk professionals also assist with setting up new equipment, maintaining records, and offering guidance to users to resolve common technical problems. This entry-level position is a great starting point for those seeking a career in IT support.

What are the key skills and qualifications needed to thrive as a junior helpdesk?

To thrive as a Junior Helpdesk, you need a basic understanding of computer hardware, software troubleshooting, and customer support, often supported by a relevant IT certification or coursework. Familiarity with ticketing systems like Jira or ServiceNow, as well as remote access tools, is typically required. Strong communication, patience, and problem-solving abilities set outstanding candidates apart. These skills ensure efficient resolution of user issues and help maintain smooth IT operations within an organization.

What are some common challenges faced by junior helpdesk professionals, and how can they effectively address them?

Junior Helpdesk professionals often encounter challenges such as managing high volumes of support tickets, troubleshooting unfamiliar technical issues, and balancing multiple tasks at once. To address these challenges, it's important to develop strong organizational and time management skills, actively seek guidance from more experienced team members, and continuously expand technical knowledge through training and documentation. Maintaining clear communication with users and collaborating closely with IT colleagues also helps ensure timely and effective problem resolution.

What is the difference between Junior Helpdesk vs Helpdesk Technician?

AspectJunior HelpdeskHelpdesk Technician
Required CredentialsHigh school diploma or equivalent; some certifications (e.g., CompTIA A+)High school diploma; often holds certifications like CompTIA A+ or Network+
Work EnvironmentEntry-level support in IT departments, helpdesk support centersSimilar environment, providing technical support to end-users
Employer & Industry UsageCommon in IT support teams across various industriesStandard role in IT service desks, customer support, and internal tech teams

The main difference between Junior Helpdesk and Helpdesk Technician lies in experience level and scope. Junior Helpdesk roles are typically entry-level, focusing on basic troubleshooting and support, while Helpdesk Technicians may have more experience and handle more complex issues. Both roles are essential in IT support, often overlapping in responsibilities but distinguished by skill level and experience.

What are the most commonly searched types of Helpdesk jobs in Edison, NJ?

The most popular types of Helpdesk jobs in Edison, NJ are:

What are popular job titles related to Junior Helpdesk jobs in Edison, NJ?

For Junior Helpdesk jobs in Edison, NJ, the most frequently searched job titles are:

What job categories do people searching Junior Helpdesk jobs in Edison, NJ look for?

The top searched job categories for Junior Helpdesk jobs in Edison, NJ are:

What cities near Edison, NJ are hiring for Junior Helpdesk jobs?

Cities near Edison, NJ with the most Junior Helpdesk job openings:

Junior Helpdesk jobs near you
Infographic showing various Junior Helpdesk job openings in Edison, NJ as of August 2026, with employment types broken down into 84% Full Time, 11% Part Time, and 5% Contract. Highlights an 87% Physical, 4% Hybrid, and 9% Remote job distribution, with an average salary of $49,851 per year, or $24 per hour.

Junior Helpdesk Support

Cantor Fitzgerald Securities

Manhattan, NY • Remote

$58K - $65K/yr

Full-time

Re-posted 9 days ago

Job description

As a Junior Helpdesk Support, you will be the first point of contact for IT-related queries and issues. Your primary goal is to deliver exceptional customer service and timely resolutions. You will manage tickets, perform remote troubleshooting, and maintain Active Directory operations. Additionally, you will contribute to our knowledge base, assist with user onboarding, and ensure smooth communication regarding service disruptions.
  • Proficiency in Active Directory user & group management is a must.
  • 1+ year of experience in a helpdesk or IT support role is preferred.
  • Strong working knowledge of Microsoft 365 (Outlook, Teams, SharePoint) is essential.
  • Familiarity with ITSM tools like ServiceNow or Jira Service Management is an asset.
  • Excellent written and verbal communication skills in English are required.
  • Experience supporting remote users across multiple time zones is advantageous.
  • Strong analytical and problem-solving abilities are key.
  • Basic understanding of networking concepts (DNS, VPN, DHCP) is preferred.
  • Relevant certifications such as CompTIA A+ or ITIL Foundation are desirable.
  • Experience in the financial services industry is a plus.

Compensation Expectations: $58,000-$65,000

#LI-JM3

  • Serve as the primary IT support contact via phone, email, and MS Teams, aiming for first-contact resolution.
  • Log and manage tickets using the Service Desk ticketing system, ensuring thorough descriptions and necessary approvals.
  • Troubleshoot remote access issues and guide end users through problem-solving steps.
  • Maintain clear work queues by adhering to SLA timeframes for ticket resolution.
  • Administer Multi-Factor Authentication (MFA) for various applications and services.
  • Manage Active Directory operations, including user account management and permission updates.
  • Configure shared drive mappings and maintain distribution lists and Microsoft 365 groups.
  • Document recurring issues and resolutions to reduce repeat incidents and contribute to the knowledge base.
  • Participate in shift rotations or on-call duties to support global time zones as needed.
  • Assist with user onboarding and offboarding processes, ensuring smooth hardware provisioning and account management.

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